Setting Scarlett as your Default Audio Device - Mac 

Sorry to hear that you're having problems. Specifically which Scarlett audio interface do you have? Are you connecting directly to an available USB port on your Mac using the cable that came with your Scarlett?

@@FocusriteHelpI’m having the same issue. And no I’m not using the same usb cord because the one you have provided isn’t a double edged usbc, (as shown in the pictures). Honestly I feel like I got ripped off😐

@@I-Am-Beerus Apologies for the delay in response. We ship our interfaces with type A-C USB cables because many users don't have access to USB-C ports yet. However, if you would like a USB-C-C cable, we would be happy to provide you with one if you reach out to spares@focusrite.com.

Yes, in theory that should work well. All Scarlett 4th Gen range audio interfaces would be expected to be able to draw power from an iPad Pro and transmit audio successfully, when connected directly via USB-C.

The latest Scarlett interfaces ship with a USB A-C cable, if you only have USB-C-type ports you will need either a USB-C-A adapter or a separate USB-C to USB-C cable. Please let us know if this helps or if you have additional questions.

We're sorry to hear you are having trouble. There are several possible causes for this issue, so it would be best for you to reach out to our support team for further assistance. They can be reached at the link below: bit.ly/FocusriteSupport

That's correct. When connected to your computer and selected as the audio input and output device, all audio passes through the Scarlett, effectively replacing the computer's internal soundcard. As a result, any controls that would normally affect the internal soundcard will have no effect on Scarlett. To adjust the volume, you can use Focusrite Control (if you have a compatible product) or the hardware controls on the Scarlett itself.

Sorry to hear that you've encountered problems. Please give us call, use LiveChat or send us an email so that we can troubleshoot this and help you get up and running - bit.ly/CallFocusriteSupport

Yes, you can use a TRS to RCA cable for that type of speaker.

No, Scarlett 2i2 4th Gen comes packaged with a USB-C to USB-A cable but any good-quality USB-C to USB-C cable that's no longer than 2 metres would also work well.

Have you connected monitor speakers/headphones to your Scarlett? If you have successfully selected Scarlett as the audio input and output device on your computer, it should be successfully streaming audio. When in use, Scarlett essentially replaces your computer's built-in soundcard so all audio passes through Scarlett.

We're sorry to hear you are having trouble. There are a number of possible causes for this issue so it would be best to reach out to our support team. They can be reached at the link below: bit.ly/FocusriteSupport

We really appreciate your interest in Scarlett 4th Gen however, Scarlett 4th Gen is not compatible with macOS Mojave (10.14.6). Scarlett is USB Class Compliant so might be able to pass audio successfully if connected but the Focusrite Control 2 application, required by Scarlett 4th Gen, isn't compatible with macOS Mojave. The earliest macOS version that is compatible is Catalina 10.15.

Have you selected Scarlett as the audio device and installed Focusrite Control 2?

Sorry you're having problems with that. That's right, this would be expected to happen because when your computer enters Sleep mode, the USB ports will become inactive. This is why is your 2i2 stops connecting to your computer and why we generally advise against the use of Sleep mode - support.focusrite.com/hc/en-gb/articles/207546515--Optimising-macOS-for-Audio

Yes! Scarlett 4th generation devices are USB 2.0 devices that are compatible with Thunderbolt 4 ports. More info on compatibility can be found here: support.focusrite.com/hc/en-gb/articles/115000137805-Focusrite-compatibility-with-USB-3-1-and-Thunderbolt-ports

@@FocusriteHelpin this case I could use a simple usb-c 2.0 correct? Any disadvantage or problem on using a thunderbolt cable? Thanks

Yes, this is possible, and there would be no change in quality because thunderbolt ports are backward compatible with USB.

Hi, we're sorry to hear you are having trouble. A couple things to check: 1. Have you made sure that the individual tracks you are trying to record to in Reaper are set with the correct input to your mic/instrument are connected too? 2. Have you made sure the Scarlett is set as the input/output device in both your reaper preferences and in your computer preferences? 3. Have you followed all the steps in this article to get started? support.focusrite.com/hc/en-gb/articles/207546025-Reaper-Setup-Guide If you follow all of these steps and still experience issues, please reach out to our support team at the link below for further assistance. bit.ly/FocusriteSupport

@@FocusriteHelp I talked to Tech support on your phone and he solved it. I had to open "Privacy & Sercurity" under system preferences to allow access to Reaper and Microphone

Do you have a Scarlett Solo 4th Gen? If you're working with an application that is only able to accept a stereo signal or audio specifically from input 1, you may just need to combine the inputs in Focusrite Control 2, as explained here - support.focusrite.com/hc/en-gb/articles/14653126009490-Using-the-Scarlett-Solo-4th-Gen-in-apps-which-only-see-one-input-or-stereo-inputs

is this not available for 3rd-gen 18i8. I have 3 mics connected and I would like my Mac to pick up audio (in facetime for example from all 3)?

Scarlett is plug-and-play on Mac, a Mac driver doesn't exist as it isn't required, Scarlett uses Apple Core Audio. If you have connected your Scarlett to your Mac via USB and it isn't detected like it is here and Focusrite Control can't connect to it, please contact us via phone, email or Live Chat so that we can troubleshoot this and provide a solution - bit.ly/CallFocusriteSupport

As Scarlett is a USB Class Compliant device, it's plug-and-play on Mac. It uses Apple Core Audio so a Mac driver isn't required and doesn't exist. To pass audio when used with Windows, the Focusrite USB driver is required. For most of our current devices, this driver is included with the installation of Focusrite Control/Focusrite Control 2.

When Scarlett is selected at the input/output of your device, it will take over all audio operations on your computer, including output control. You will need to use the monitor/headphone knob on your Scarlett to control volume.

We're sorry to hear you are having trouble. There are a number of possible causes for this issue, so it would be best for you to reach out to our support team for further assistance. They can be reached at the link below: bit.ly/FocusriteSupport