She Doesn't Have Time for Bathroom Breaks! | UNDERCOVER BOSS 

Garbage service workers need to be treated with respect it’s an essential service

He took full personal responsibility, goddamn that was refreshing! We need more people like him! And she is awesome as well, you can really tell the people love her!

The most undervalued people in society, garbage collectors should earn 5 times the money they get, while most of us worked from home during covid they were still out, picking up our bins and bags that contained our snotty tissue used antigen tests and masks... real heroes.

Literally, these people are our daily unsung heroes! I used to work in this field when I was younger. Sure was tough!

We do send observation vehicles out but we still don't want our employees to feel like they're being watched...hahaha

I mean, yeah we have people driving around spying on the drivers but I don't want the drivers to feel like they're being spied on.

The decisions that corporate makes are based on the bottom line. Period. Full stop. They'll tell you "we're going to look into it, and see where we can improve" but in the end, if it cost them money, nothing gets done.

No time for bathroom breaks?! That is awful

For those wondering It's not that she can't use the bathroom. She chooses not to because it would add more time to the route she is running and she will get behind. What that company needs to do is create better routes with less stops so the employee doesn't have to choose between a couple stops or use the bathroom

The managers in trucks should show up and take over to give them their breaks and lunches and restroom breaks.

Many years ago a friend was head of Personnel in Killeen, TX. He was ivory tower guy. One day he showed up at the refuse collection depot in jeans. "Let's go." He did things like that in all departments. He had the respect of the grunts in city government. Management by example.

Just goes to show how disconnected management is

Prime example of how corporate doesn't have a frigging clue what happens outside their multimillion dollar offices. But when I heard that guy say he was going to form a task force to look in to making things better, I immediately knew it would be "same 'ole, same 'ole." The guy was secretly saying to himself "Damn, I need more Purell."

Lol, watching this from the perspective of an ex WM employee, this is hilarious. As guys we peed in a bottle or hide in alleys and go behind the truck, into the truck. Almost everyone does it. The expectations are high. You do however get a generous break to do things but sometimes you gotta go and you are too far away from a bathroom or it's after your break and don't want to make a habit of falling behind or those white trucks start to follow you just to find reasons to get rid of you. There are other union jobs out there that are far easier on the body and mind. Much cleaner industries that also pay much more. I work on trains now. Get paid nearly double from the very start, for similar time commitment. High power linemen union gets paid even more!!! Dangerous job, sure. But it's hard to sneeze at a quarter million a year. WM needs to do more for it's employees, and I already know that are trying and it's a great company to work for, but could be better honestly. Those rear loader trucks have no business being assigned to residential jobs. They make the job way harder than it should be. Front loader is the way to go for residential and even for commercial work.

As a garbage man that has a curbside route, I keep an eye out and note where all portapottys are (parks are a great place). Commercial drivers have it a little easier because they can use the bathroom at the various businesses they pick up. It does suck but if you limit your liquid intake while on route it's easier. It does suck in the summer time when you're downing Gatorade and water like crazy, but take the 15 minutes to find a bathroom. Also, some routes have you dumping multiple times a day so just use the bathroom at the facility.

Normally you wouldnt start telling a brand new coworker/assistent about ALLLLL the problems on their very first Day Like she did.. as if she didnt know she was on undercover boss the whole time…😂😂

Every closed door workplace needs undercover boss

I was on the turnpike outside of Boston, and paid my toll, and said thank you to the lady. She just stared straight ahead. I said thank you again, she turned to me and screamed WE CAN"T TALK TO YOU, and went back to staring straight ahead.

When cooperate is sitting in the truck right next to you 😆

My dad retired after 35 years as a sanitary worker for the teamsters in the Bay Area. Recology bought out the company and has put so much regulations on all the drivers he retired before he wanted to. You said it's been a long time coming slowly but surely the job was no longer fun or manageable. He woke up at 4 every morning to make his routes. He would have had his routes done before 1 because he was so efficient. They saw that as room to make him work more so they added more work on top about to leave early even if his work was done. These larger companies that are buying everything out are the ones that are completely union-busting all the Privileges that these dedicated workers have accumulated over the decades. You need a lot more than a task for your company there needs to be a federal one regulating all of you

its so crazy this is literally every big company. people in the offices have no idea and probably dont care how their policies make the lives of the workers terrible, but when you meet bs face to face you usually can't look away

Every company I’ve ever worked for, has pushed for things that look good on paper but it’s not reality. As one person, you can only do so much in one day. 😡

Supervisor sounds like a Bully !!

I really start to enjoy those undercover boss episodes but it's just too bad we don't see when the employee discover that it was in fact the Boss. You know, the surprise effect...

My dad runs for WM and it’s only gotten worse, ridiculous time frames for route completion, cameras watching every move you make and if you are at a stop 2 minutes too long (like when nature calls), they question you when you get back to the yard, despite pay increases and great benefits he’s retiring early with 40 plus years experience because he’s had enough and I don’t blame him.

The woman... 😢 she reminds me of my mom. Just the nicest hardworking woman there is.

Being a former garbalogist I have seen & dealt with things shown here. I love my customers. But these workers are under appreciated. Imagine a world without them. So thank them & tip them at Christmas.

My favorites are Ralleys, Modell Sports, Diamond Resorts, Dutch Bros Coffee, and Retro Fitness. I’ll say that Angel from Modell Sports had me bawling. Bless her heart. You can tell she has a heart of gold. Mr. Modell definitely has a heart as well.

You do what you got to do to provide. The real power of women.

I personally think every CEO should get out there and work the lines. They need to get out from behind their desks get out there and see first hand what it takes to do the job their employees are doing. They need to get their friggin hands dirty. Only then can they truly understand. Take some time out from thinking about short term capital gains to thinking about people, their people.

I can't imagine not being able to use the bathroom, especially being female. I've never had to pee in a can and i doubt i could without peeing all over myself too!! I hope he fixed their policies!

This show is created just to make the bosses look like they don't abuse every other employee when they are off camera.

Sounds like they treat their employees as poorly as they do their customers.

get in the kitchen and make me a pie😂😂😂😂😂😂😂

I hope she got more from the CEO than a policy change for female drivers to be able to use a proper bathroom when they need a place to go. This company had her spied on, Seriously? I feel sorry for all these female workers.

Pressed for time? Cant deviate from route much? Not enough time to relieve yourself? Stressed about getting the work done quickly? Feel like management is spying on you? 🤔 sounds like usps (post office) work environment! 😄

Excellent example of the separation between head office and the road.

We need to do this at every company / in every industry. Executives have gotten out of touch

Where is the full video for this ?

I feel it as someone who does this day in and day out. People don’t understand what we go through. Ever second literally counts. You talking 6-800 houses a day and having to be to the dump by a certain time or you just shot your day for tomorrow and so on and so on it’s stressful

I pass by one of their facilities everyday and I don’t want to work for them.

should have formed a blue ribbon committee a task force will never do

Give them a "Go Girl".

2:30 Finally some nice and polite Karen

Corporations are there to make money for the shareholders and chew through workers like they're one more of the components of a machine. Without legislation to curb corporations profit is put before everything else. Everything.

When Karen read that note she wrote to her I cried like a baby!!

If my boss called me on the radio I'd tell him I was at the staff party having a good time😊

I like her and the other girl they were so sweet I don’t know how you could even treat them like that honestly but I’m so glad that someone owns up to the mistake like he does. We need more people like that.

The CEO didn't appoint *her* to head the task force?? damn... what a shame

Claiming the drivers aren't being spied on when supervisors are driving around watching those drivers is a flat out lie.

I work for wasted management for years and treat me like a slave and because I protested for things the were wrong on the plant I got fired immediately I wish Kevin was there for our plant

WM was a great job for me. I worked in the asbestos division in the NE at the time and it was awesome, unfortunately they shut it down but great while it lasted

Those in "Sanitary Engineering" are not appreciated as much as they should be.

Amazon the same way depending on your route don't know how many times I've pissed in the back of a van.

How do you ruin a good idea? Form a committee

Waste Collectors are the backbone of society.

The lesson here? EFF " the man!" keepin' the sisters and brothers down!!!

Man running business where employee is away from restrooms doesn't understand that that causes difficulties in restroom usage.

Oh..... and they never changed anything. In fact, they got more strict. Big brother is always watching you. You are a number there, not a person. That is the absolute truth.

You could insert UPS here and it’s the same thing. Only our upper management doesn’t care.

come to san antonio

She wouldn’t run behind if she didn’t stop at every place to speak to the people..

Karen was so kind😊

What the heck is waste management doing? Spying on the garbage pick up? Wow!

I brought a pee bottle on my delivery route for many years . But different for a woman can’t pull out a small hose in their pants , Even 💩in the bushes 🐒🤣

Welcome to the workforce.

Same thing with Amazon bathroom wise.

Most bosses don't really care.

Why wouldn’t he make her part of that task force she’s great at her job knows what the folks at the bottom really need and makes happy customers. Instead more suits will force a 10 minute break dictated by her supervisor

Wow, I haven't seen those trucks since the 90's. But I am in a different country. In my country it only takes garbage truck 1min to empty 10 bins. The driver doesn't get out of their seat.

this just goes to show how all leaders are so out of touch with people working on the front lines. at least this one woke up :)

Some of these companies and their so called "leaders" lose touch with reality. I understand that there are employees you sometimes have to watch over but the expectation and standards they set are unrealistic. You cannot expect to run the business from an office without really knowing what goes on in the real world not the world they've created on their mind. Build relationships first, the profits will follow.

That woman is the goat

This is a reality TV show folks. Don’t expect a word of this to be true unless someone actually proves it. This is drama to tug at your emotions and nothing more.

never thought about it! 🤨 🙄

I did work at waste management... At one time in my life... It was the worst company I ever worked for.. I look for a new job everyday.. on my time off.. It took me about a year and a half to get a job... At the best day of my life ... When I gave waste management a two week notice..

These issues wouldn't have got to these points if a Union was involved.

what gets me is he goes " i never thought about the women drivers and how they would go to the bathroom" like hold on, i dont think ANYONE would want to go to the bathroom in a can, not just females.

Form a task force....yeah that's the ticket.

I was toward the top of a Corporate environment for 26 years. Most execs don't mean to make decisions that impact employees like this, but they don't think it through. Just the bottom dollar is all they see. Honestly the execs are some of the most caring. It's the front line managers that will walk all over you just to try to get recognized. I'm self employed now and would never go back to that toxic environment.

You are the reason she doesn't enjoy her job?! You are the reason your company is guilty of major violations of labour laws!

Didn’t know they’d put mafia companies on the show!

Usually they give something to that employee to maske their life a little better and it is not a promise

Most Corporate decision makers are utterly clueless about what actually goes on for the people doing the job. They make decisions that look good on paper but devalue the human being that does the actual work.

Now WM. show us that you made a change. That crap started 25 years ago. Interview a front load driver.

very old video... like 4 years old... but a good one... how about a update on what happen for her ???

He's so full of it like all undercover bosses.

Goes to show why managers need to get out there and see what the people they boss around actually do, and just WTH they're putting up with. They might get some perspective, and start being actual managers, rather than just people that get in the way.

So they cleaned the garbage truck and armor all the tires, and you're trying to tell us she didn't know anything about it. Yeah, right

The men use the stand up side too to piss in. Then the technicians that work on the truck have to work in it. Worked at WM. I used to work there too. Go to a few more locations, check the shops and you’ll find issues everywhere

I managed car washes for some years for a company that bought, renoed and sold them. I have long and old experiences with WM- none good. I and my employer at the time were threatened with non pick up, have had parked trach trucks left on our property blocking entrances and chronic lies from their customer service people. Their old organized crime heritage still shows all these years later. The exec taking responsibility was new- I hope he doesn't get "transferred or removed by other means". My ;last round with them was about a WM dumper left on the lot of a car wash that had been inop for a few months- the company bought it out of the estate- and when we tried to get WM to come pick up their dumper, they wanted us to pay a years fees that it said were outstanding. It ended when I told them they had 24 hos to pick up their junk- in hour 25 I would cut the thing to pieces to haul off for scrap and send them the scrap yard check. It was picked up by a local company officer along with leaving a nasty letter threatening all sorts crap. No, not a fan, even with the most caring HR guy in the world- the rest of it is garbage.

If he is so naive as to the consequences of “productivity drives” he has no business running a company. In truth he knows exactly what it means, he’s just using the cameras for PR/ employee relations.

Way too many companies are on the stock market, those are already lost and will never change anything towards the employee without saving money by firering others to compensate. The only chance left are family run businisses, but they are mostly below 100 employees.

Waste management did fix anything lol

Another company that really doesn't take stock in its people until their bottom line is being effected! I hope some of these bosses are paying attention. Most of them aren't and that's why they're here. This is also why most people do not want employment!

I feel like 90% of the workers are fired 2 weeks after they air good or bad lol

I bet those customers giving her hugs don't know that she just peed in that pot.

I didn't know sanitation workers shoot the sht with residents 😂. That's cool ig, but what isn't cool is her having to piss in a cup!

Ive worked for wm for 5 years and shes exactly right! If you can please find a different hauler

Amazon...workers shouldn't have to pee in. Can or bottle!!