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Shimano Steps E8000 Error E010 after the Error W013 accured a few times! Solution: Motor replaced

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Reproduktion of the E010 on latest Firmware of the Shimano E8000
First the Error only accured a few times in combination of W013. Now it‘s static when you push on the paddle.... The drivesystem is mounted on an enduro bike with about 1100km.
Solution: Send the Motor to Shimano service ! The Motor was replaced by shimano! Now everything is working fine for acually another 1300km on 14.01.2019
Update: 20.09.2020 this Bike still works fine. The new Motor now lasts for about another 3000km 👍
(Just for Information: i never touched the paddle while switching on the motor 😉)
Update:
20.09.2020: 1Years later another bike (YT decoy CF pro Race @1900 km) the same Motor the same Problem.... The only Solution was changing the Motor .... 🙈

Опубликовано:

6 сен 2024

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Комментарии : 46

@Xteus 6 лет назад

I had the same problem in the same bike 😅, merida replaced the engine in a week , but i have read somewhere online the problem with e010 followed by w013 is dirt in the torque sensor (free Wheel) ,the engine must be open , cleaned and greased. my doubt is if the problem still happens with an expired warranty...

@stefanunderhill9043 2 года назад

Hi where's the torque sensor to as in getting this with my e bike

@davidep.1583 3 года назад

same problem, same bike, 5000 km done; Out of warranty, replaced the battery connectors first, then the battery and finally I'm waiting for the new motor. All at my expense. Shimano should recgonize the defect and replace the motor at a very low price!!

@bird-dog81 2 года назад

I agree. Looks like a common problem acrossthe line. I to had the same error code and have been priced 900 uk pounds for a new motor from a bike hardly used less than 400 miles in 4 years but because out of warranty they expect us to pay. If I abused and did many years of hard riding I expect to replace myself. Jokers

@givemeakidney 2 года назад

In the UK you have rights under the consumer rights act. The retailer shares the liability with you for at least three first 5 years. You can see the act on the .gov Web site. "goodsmust work for a cable period of time". For gb expensive bike that's at least 5 years.

@user-mw9lh4uk9o Месяц назад

I just talked to Shimano. My Bike has only 3000km and they say I have to buy a new motor because the sensor is not working. They do not replace the sensor, but the whole motor. They offer me a new motor for “only” 523€. And they do not give me the old motor back. I find absolutely not correct that a motor has to be changed after only 3000km. It is going to be my last Shimano bike. I was so happy with it and recommended it to everyone. From now on, I will recommend everyone not to get a Shimano.

@lmatos1000 Год назад

greetings, I had a similar problem but I stopped, cleaned the battery contact on the engine and it solved, just reset the odometer completely when it had 4400km again it had 0km after 33km it happened again and this time I couldn't get assistance at home when I got home I washed the bike already prepared to go for assistance, I tested it and the error disappeared, I already did a small lap of 20 km and without problems! I don't know if I take the bike for service or not....

@lexusr25 4 года назад

Just for Info: 2 Years later another bike the same Motor the same Problem.... The only Solution was changing the Motor .... 🙈

@bmccameron7642 3 года назад

Same issues for me with Merida E300Q, Shimano steps E5000.....errors unless I apply minimal weight to drive side pedal. It then applies torque lower than normal and clunks as each pedal comes over the top of each stroke, stops and starts each revolution, making a clunking sound as the motor assists in an on/off fashion.

@jordanlee5002 3 года назад

Hi I have this issue with my E5000 motor. How did you fix this?

@bmccameron7642 3 года назад

@@jordanlee5002 I haven't, $1000 AUD replacement. I learned to live with it, but as we live in mountain country the shine went off the apple real quick.

@jordanlee5002 3 года назад

@@bmccameron7642 I'm also in australia surrounded by hills... very disappointing

@CristianCvitanic 4 года назад

Hi guys, I just sent my Commencal Meta Power with E7000 motor, showing the same error. First it displays W013, then it gets stuck on E010. Went through some remote assistance from a Commencal tech,but none of the suggestions worked (check battery properly seated, remove and reattach battery, check latest firmware update). System odometer showed about 500 km ridden. Will keep posted once the bike arrives and I get a reply from the distributor.

@kingsknightuk 4 года назад

any update on this? guessing you had to get a new motor?

@CristianCvitanic 4 года назад

@@kingsknightuk nothing yet... My guess is that Shimano doesn't have motors in stock in my area.

@kingsknightuk 4 года назад

@@CristianCvitanic at the fuck? you've been without your bike for 4 months????? ]

@CristianCvitanic 4 года назад

@@kingsknightuk yup... The delay is mainly due to logistics under the pandemic. Took about 6 to 8 weeks for the bike to arrive to service, as the courier stopped making deliveries. The bike sat in their warehouse until Commencal reps picked it up (kudos to them). So now it's winter so no riding anyways, but I expect to have the bike back when season starts in September/October.

@kingsknightuk 4 года назад

@@CristianCvitanic dude that is mental. I'd be going for a refund. How many miles had the motor done?

@gs2623 3 года назад

Just clean the battery connectors with a cleaner for connectors and you will be ready to ride. It,s very simple and very easy. I suffered that problem also and I made a request to Canyon Bike and what they told me to try, before made the arrangements to send them the bike for checking, was to clean the battery connectors with a connector cleaner, I did it and, as if by magic, I got to sort it out. That was two month ago and so far so good.

@PuiuChiselita 3 года назад

Thanks, is working

@santigarcia2219 2 года назад

Another one with the E010 error. Scott Genius E-Ride 920 from 2019. After 7700 km I got the dammed error. First time I could wait few minutes to cool the motor and continue the way back home. Today, I got the error as soon as start up the system. No force over the pedals, bike stoped, battery contacts cleaned with electric specific cleaner, speed sensor checked with a tester (circuit closes as soon as the wheel magnet pass by) and working fine. I have read about use the App ST Unlocker to change the gear from 34 to 32 and back to 34 but didn't help me... What's next? If I do not find a solution, I'm gonna open the motor myself to clean and grease the parts. Do you know any tutorial about how to do it? Thanks for you help and good luck with your ebike.

@givemeakidney 2 года назад

There is a tutorial from a channel called the Yorkshire bike mechanic. Looks very intricate to do it and unlikely to help. I think it is a problem with one of the boards in the motor.

@givemeakidney 2 года назад

You can check if the motor is set to run a light. Apparently this can cause many different issues on e8000 units.

@paulpotorac Год назад

What do you mean ? I recently installed a light and had to revert the app to a older version in order to activate it.

@stebarkyt 3 года назад

To fix It you have to clean all the contacts and use a oil spray for electrict contacts to maintain then olied and unrusted...

@helgagasser1838 4 года назад

Then what is the solution to this problem? I have it too

@gs2623 3 года назад

try to clean the battery connectors with a cleaner. I sorted it out that way.

@zleopoldoroldan 5 лет назад

Hi, I have the same problem. Very unhappy, bicycle very expensive and damaged the first day. My bicycle is Lapierre Overbolt 729i double suspension. I speak from Spain, it is incredible that an electric bicycle so expensive does not work or 10 km without having a breakdown. Hola, tengo el mismo problema. Muy descontento, bicicleta muy cara y averiada el primer dia. Mi bicicleta es Lapierre Overbolt 729i de doble suspension. Hablo desde España, es increible que una bicicleta electrica tan cara no funcione ni 10 km sin tener una averia.

@lexusr25 5 лет назад

leopoldo roldan medina Hi 👋 In the moment my second engine is working fine.. for another 1300km... hopefuly it stays like this.. You will will see when the engine is replaced everthing will work fine 👍🏼 Regards from Austria (Worse english... never mind ... mine isn‘t better 😂👋🙈)

@JLT407 4 года назад

I Have the same problem. The first day ,a brand new Merida bike. After 2,5 km. E010 + W013. I now waiting for my bike dealer to fix the problem. I have to say ,I'm very disappointed of the brand Merida. It's my first e-bike. And expensive. And already broken . . Leopold . . Did your bike dealer fix the problem ? New engine ? Are now all problems gone ? ?

@jonqurdedi2367 Год назад

Hello. Need some help here. I have the same battery, while charging it went to safe mode and wont turn on any more. Any idea please?

@jesuscampillocampillo5794 2 года назад

how much for the new motor?

@bird-dog81 2 года назад

Uk price 900 pounds. They said you have to send original unit back to get new one reprogrammed off the settings of the old one.

@kevintyson666 6 лет назад

I have the same problem on my bike which happens to be the same Merida E-onesixty. Same E010 then W013 . Took it back to the shop and they plugged in to diagnostic . Came up clean , No errors . But as soon as he turned it back on he got E013. The bike has now been sent back for testing and have been told it will probably get NEW motor.

@lexusr25 6 лет назад

kevin Tyson Hi! You can tell your shop, the only way to fix this Problem is sending the motor back to shimano. If your bike is still in warenty it‘s replaced for free.. I think that the tourque sensor is broken. (but you will never get this information from shimano). Howe much km did you reach with this motor ?

@kevintyson666 6 лет назад

lexusr25 . Yes it's still under warranty and should be getting a new motor. But the motors are not due in till 21st of this month . I have done 1700 miles ( 2700 km ) since getting it at Christmas.

@waroorazoris5037 6 лет назад

same problem with 9km

@bolobo7989 6 лет назад

ist a pedalic have e step sensor start the Motor and at the same Moment push the pedals and then come w13 wahn this come push the accu out push the accu in and lets go !!! sorry my english is really bad but i like help ist really easy ;)