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Should I return the messed up Schecter guitar?

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#schecter #schectersls #slselite #schectere1 #e1eviltwin #eviltwin #slseviltwin
#brokenguitar #qualitycontrol
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28 авг 2024

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Комментарии : 381

@randzimm Год назад

Kyle.. You are 100% correct. I worked in manufacturing and in quality control. Mistakes happen. Your video will help Schecter to identify the issue they had. Keep up the great videos!

@John-mh9ty Год назад

Mistakes happen for sure, and that includes hiring mistakes sadly. A new hire is expected to do some shoddy stuff so in the big manufacturers some really bad stuff so happen as a matter of doing business. There's also the common mistake of not having strict QC. The story of a livid EVH disassembling a guitar that just want even put together right because nobody was instilling that culture of perfection comes to mind. Really, what's the between a $200 guitar and 2k? They should all play the same. That's the basic art of building. Woods, finish, hardware, availability of customizations, etc should be the only difference, but most cheap guitars are a series of manufacturing defects plus QC issues. That makes no sense for ANY manufacturer. It's not actually more difficult to do it right. Floyd's aren't even hard nor time consuming to set up right, but how many are set up right on under 1k guitars? I went to GC a few weeks back for drum stuff and checked out the little mini-jems ans similar Jacksons. 3 out of 7 could not even be fretted past the 15th fret because the setup was that bad. Give me a parts kit and 2hrs and I'll do all the electronics, tuners, bridge, neck, and trem with as perfect a setup as the neck allows. I'm sure many can do all that in under an hour. I think the bad shops just don't do QC. The workers aren't musicians. They're factory assembly workers just trying to feed their kids in a shit town somewhere in Asia.

@jackmeyahoffer4476 Год назад

I’ve had five Schecters with pretty shocking QC problems over the last two years. 2021 V-1 Custom: The frets were lifting off the fretboard, top and bottom. Noticed it when changing strings. The high E got caught under the second fret. Held it up to the light and could see a gap under every fret. Returned it. 2021 C-1: The neck pickup was visibly off center. As in, the high E wasn’t even over the pickup. Returned it. 2021 C-1: The replacement had fretbuzz that couldn’t be resolved. Eventually figured out that the neck was twisted. Returned it. 2022 E-1 FR S: Cracked fretboard. Noticed it as soon as I took it out of the box. And this was through Sweetwater, in the fall, so no crazy climate adjustments, which was what they blamed. Not so sure I trust their 55 point inspection. Returned it. 2022 E-1 FR S: Besides issues with the finish and the fact that the post for the tone knob pokes out 1/8” higher than the volume, the back of the neck (including the binding), right around the 7th fret was lumpy. I leveled it out myself. Kept it. Pretty much everything I’ve played in the last two years has been kinda shitty, to be honest. Mostly bad finishes on LTDs, and shimmed nuts. Even my MIJ Ibanez RG550 has three shims under the locking nut. New normal I guess.

@DudeMcGuybro Год назад

Sweetwater is in Indiana. Hot humid summers, and dry winters. Perfect kind of changes for a fretboard crack if we're being completely honest. Where was this Schecter made? Was it Indonesian or Korean? If they're Korean I'm really surprised, I've gotten a lot of good guitars from Korea. I ordered an Indonesian Harley Benton, the neck was off center, twisted, plus the nut wasn't center, stuck out on the end, and somehow was cut too low, and it STUNK like wet paint for two weeks. Thomann flagged it as a repair, not a return. You can't repair a twisted neck on a neck thru guitar... lol. I tried to explain to them it *needed* to be returned, but they fucked around, took forever responding, and then ended up saying that my "30 day window to return the item had closed" even though I emailed them the minute I took the guitar out of the box, and the guitar was defective and literally unplayable. Ended up selling it on Marketplace for a loss to a poor unfortunate soul and I'm prepared to burn in hell for what I did. So yeah, not a good experience with Thomann or Harley Benton if I'm 100% honest, and I'm very sorry to the person I sold that guitar to.

@jackmeyahoffer4476 Год назад

@@DudeMcGuybro It was make in Korea. I think at the same factory that makes Korean LTDs. This was last October, and I live in PA, which had similar weather patterns compared to Indiana at the time. I took these things into account. I also had it shipped overnight, and even let it sit for 36 hours (even tho I think their “acclimation period” is mostly bullshit for electrics). I’ve put guitars through all sorts of humidity/temperature changes, and in 30 years I’ve never seen a fret board crack like that. And for it to happen to a brand new guitar? With no signs of trauma to the box?

@jackmeyahoffer4476 Год назад

@@DudeMcGuybro While I’m at it, I’d like to point out that these cracks were against the grain. i.imgur.com/riXxSVG.jpg

@leekoontz976 Год назад

I would absolutely return that guitar. zZounds and AMS share the same inventory. You deserve that guitar with no issues. One slipped through the cracks. See if another one does. Please. Because I have a Schecter Banshee GT and if they are starting to have issues then we as Schecter owners deserve to know. I won't buy another one if you get another bad one. Seriously. Sorry for the long post. Plus you never know, that guitar may have been through another buyers hands as well and returned. Perhaps something fishy is going on at zZounds and AMS. I returned 2 amps that had problems. 5150 Iconic and EHV 50S

@Bliggick Год назад

I ordered once again another guitar from Eastwood. It showed up without any visible sign of a setup and was basically unplayable. I didn't panic and thought, "well, I can fix this". After a truss rod adjustment, nut slot tweak, fret end file, pickup height adjustment, bridge height adjustment, and intonation adjustment I hit a wall when I used a fret rocker and discovered there were numerous high frets and a fret level was needed, and that was beyond my skills. Eastwood said, "No problem, take it to a tech and send us the bill" (I paraphrase). My tech said it was basically unfixable because of a hump in the neck caused by a scarf joint. I got him to put that in writing and when I presented it to Eastwood they said, "No problem, send it back." To Eastwood's credit they refunded me every single penny I spent including shipping both ways. I wouldn't hesitate to buy from them again because I know they stand behind their product and care about customer satisfaction.

@m3m3sis Год назад

I think one thing that's not talked about regarding what it means to be a player is imho understanding your instrument beyond the music and hands on pick apart and rebuild a guitar, it also makes the relationship with the instrument more detailed and personal and I think that translates some, or even most of the time into mojo. You learn where your favorite axe sets best regarding tuning, intonation, string gauge, feel. It's just as important to me as the spiritual growth through constant learning, as the creation of music itself. A good craftsman knows his tools and hones regularly as well as a chef keeps his knives sharp. And the skill of maintaining and setting up a guitar saves you a good bunch of money the earlier you learn and the longer you play.

@ChasetheTank Год назад

You were definitely in a tough position. I'm not one to complain either and have always been that way. Even if I have to, I try my best to be an adult about it. Too many brats these days wanting comps. The whole point is to make a fair deal for both. The QC is the issue and you made a great point about making a video to address the issue. There's lack of accountability somewhere in the chain 'weakest link'. The whole idea for inspector numbers or sigh offs is accountability or tracking. If there's one, there's a good chance there's another. Finding the source of the problem is what matters here and you did everyone a favor by demonstrating how you handled it. Great job!!! I know You and I have had some comment battles on FB but thanks for not putting me on blast. 😆

@jjwalker1149 Год назад

This situation really resonated with me, I was in a very similar situation after buying a new Schecter bass amost a year ago. It had fret work issues, and needed some fret leveling and really, really bad fret sprout. Like cut your hands to ribbons fret sprout. I know how to fix that stuff, but I was looking at 2.5 to 3 hours of work. For a new guitar. Knee jerk reaction was to send it back, but after some internal deliberation, I decided to spend the time and fix it. Some of that came down to how much time would I spend to contact the merchant (I bought it from Sweetwater), arange a return, wait for the replacement, and hope against hope that it was in better condition; all the time being without a bass guitar I needed, hence the reason I was purchasing one in the first place. In the end, I think I made the right call, but yes it did suck to have to "fix" a new instrument.

@Eliphas_Elric Год назад

To the dramatic, you certainly were no Glenn Fricker-esq drama queen. Quite the contrary. You seemed extremely level headed. Also since I commented this on the last video, I would love to hear those Grey/Silver wolf speakers with your VHT/Fryette amps. I've got a Pittbull 50CL that I'm looking for the perfect speakers to pair with it and those have my interest.

@griffsimcox9459 Год назад

sadly there are a lot of guitarists that do not know how to work on there own guitars. I go out of my way to buy broken equipment (even cheaper) so i have a project to work on. my latest was a PRS mt15 amp for 300 bucks and fixed it with a 2 dollar part win win thanks Kyle

@Jake-ws9tm Год назад

The point you made about the pandemic causing what seems to be more quality assurance issues is what led me down the route of building my own. My last build was an Ibanez Flying-V and it's one of the best guitars in my house. The body was made by Five Alarm Guitars and I am definitely going to make more as I see these QA issue videos come out, much like Glenn's video about Harley Benton's currently problems.

@russellzauner Год назад

Almost all the gear I bought during the tighter part of the lockdown (I'm in Oregon, USA) arrived broken and late. There's a big box store employee joke there but it's also probably too sad to make. My biggest guess is knowing that someone can't directly confront you emboldened some people who were packing items to sort of not really care about how they packed it. But I did get a lot of discounts and parts to help fix what got broken, for the most part. I really wanted that Onion Green Cropper Classic but it was too far gone when it arrived nearly in pieces...they wouldn't discount it hard enough to fix, because it *WAS* a beautiful instrument but it was really broken. Since things had barely opened up at the time, I was able to take it in directly if I stayed on the other side of the partition from them. They also looked sad when they saw how nice it used to be and didn't argue refunding full payment. I hope some guitar tech there got it out of the dumpster and healed it - it's a quietly legendary instrument.

@michaellorenz7177 Год назад

It's more than guitars. I work at a parts supplier for OEM's. When these companies started incentives for new hires, a lot of older employees were left behind and left. If the factories have good systems in place, these issues will be a bump, but will resolve relatively quickly. If not, I hope the brands involved can find a way to limit the potential damage to their reputation.

@mackmccoy15 Год назад

Kyle, that was a great answer and I think I would agree with everything you said. Plus, if you got the guitar on the cheap, and you were planning on changing things up, that's a no-brainer. Looking forward to hearing it after you replace the pick-ups. I really enjoy your content, keep it up. You need to do a review on the Boogie Mark VII!!!

@gr070491 Год назад

I absolutely agree with you point man. 100%. In other video I commented that I It was for me, I would have returned the guitar. And I confirm that. Cause I would have paid the full price for a guitar with Major issues. I probably could fix it myself but with a lot of time and frustration spent, and this Is not what I would have paid for.

@robertdunoskovic1564 Год назад

I think you showed a lot of class and restraint maybe. Anyone who watches your content regularly saw you recently take a tour of a Zzounds Competitor where we saw that they open every guitar and put it through the paces before shipping. Tbh I was waiting for that to come out, and should have known you were above all that.... Good on you brother!!! Love your work....

@belligerentamateur Год назад

thank you Robert!

@NinecoreNeil Год назад

I’m ok with turning a few screws and tweaking set ups but I’m not a fan of getting the soldering gear out,the guitar looked sick I’m tempted to get hold of one I only came back to see it again 🤣😜

@RequiemDead Год назад

Take that L, Verner Palk 🤣My previous statement in the last video was definitely not fanboying, but rather shocked and appalled when usually the QC is pretty good. Good on you for being such an easier customer to deal with and you take it upon yourself to fix the issue. I do the same thing and I appreciate where you are coming. Also pupper is a 10/10!

@vinn.5215 Год назад

Hey whats up Kyle. I was super surprised to see you on the Sweetwater Commercial, Rig Building Competition. Totally not your thing, with that Country Music curve ball, it was actually pretty funny. but yeah man can't go wrong with Mesa. Im def probably the only one on here that watched the whole thing. I voted for you. ☆☆☆☆☆

@acdover Год назад

I watched. Thought it was pretty cool. I agree, can't go wrong with a Mesa!

@mariusg79 4 месяца назад

I have had the same bad experience with E1 Evil Twin, experiencing tuning issues and neither I or the tech could fix it. Changed saddle with a roller one, setup it many times, simply could not stay in tune. Contacted the seller and I will have it replaced. Anyway, a bitter taste remains, had confidence in Schecter...

@mcoon1987 Год назад

I would have kept it too. That natural finish neck through looks amazing in back!

@fcaioki7949 Год назад

That dude that came at you was definitely a miserable person. Stay up and good luck with that pup Kyle!🫡

@scottwilcox6313 Год назад

Dude, I would've kept the guitar too. Those issues weren't too off-putting. If you play a lot, you should really know how to set up and make adjustments. Sometimes, a little soldering and checking your grounds isn't that big of a deal. It's far easier than returning the guitar and hoping you get something better. The guitar looks sick. I agree that passive pickups would sound better. I'm not a real fan of active pickups. Even though I have a Schecter with EMG pickups, which I do like for certain tones.

@mercilessforever Год назад

I like that you understand the industry of e-commerce and are not about exploiting mistakes for profit, rather just to make things whole or fair. Respect bro

@rosskrause3926 Месяц назад

As it should be.

@poorbrokeguitarist Год назад

Ibanez RGs are by far my favorite guitars but I recently bought a Hellraiser Hybrid PT with the UV finish it has EMG 57/66. The finish was perfect but the fretwork not so much as well as the nut not being cut right and the pickups picking up a lot of hum. I am always okay with setting up my own guitars. I expect to have to do it but I agree with you. Paying over a grand the fret work, electronics and hardware should be good to go.

@rickdale4921 Год назад

Enjoyed the episode, Looking forward to seeing how good the guitar sounds once all of the issues are fixed, looking forward to your next episode!

@MarcusW87 Год назад

Setup, and small electronic/hardware issues are no problem to me, I’ll fix it. Maybe I’d try to get a discount. Fretwork and craftsmanship are a different story. Sweet dog man, enjoy!

@wootks Год назад

IMO electronics are WAY easier to fix than any wood/fret/fretboard/finish issues on a guitar.

@CharlesWillisBonsai Год назад

I agree with you 100% on this. If it's used I expect it to be at least playable before some tweaking to set it up for my preferences. I expect a little wear and tear plus I'm going to put my own wear and tear on it because I don't buy to collect. I buy to play. If it's new it should be basically perfect, but if there's a small issue I'd rather fix it myself and hopefully get a little discount on what I paid because of the issue. Electronics issues are easy for me to take care of. If it's something like a bad nut or high frets I'd be more inclined to return it because that would require me to take it to a tech which is just as much of a hassle as returning it. People should learn a little bit about guitar/bass maintenance if they're going to be playing one. You don't have to be a full blown guitar tech, but don't let yourself be a helpless fool.

@Luk4zguy97 Год назад

Reasonable and measured response without excess drama or grifting. Appreciate it! ❤️

Год назад

I agee with taking into account that things can shift in transport on wood instruments. It happens sometimes. But the issue you had is an issue of the last inspection on a Friday thing. Just got to finish this then I’m outta here for the weekend😂😂😂. You handled the situation like a boss without shitting on Schecter as a brand. Keep doing your thing dude. I love your content even if I’m old enough to be your grandpa😂 E

@dangiampietro6606 Год назад

You did the right thing Kyle. It's good to communicate and make people aware of what's going on and being annoyed with quality control problems. But you didn't take it too far and have a southern hissy fit about small details and expect to get free stuff for it. Keep doing you, and let the haters hate and enjoy life with you, your fiancé, your dog and your new pup.

@DadofSludgyDoom Год назад

Congrats on the puppy man! I would work on it, because I’m gonna tinker with it to begin with.

@zach4968 Год назад

Nooo don't tinker with puppies! 🙃

@Thomalom Год назад

Small things like that is something I would've fixed too. I'm both lazy and handy, it would bother me if I had to repack the guitar and ship it back haha! As long as there's no big damage to the item, I can always tinker some myself

@acdover Год назад

In the past when I had issues with a new guitar, I contacted the seller and told them the issue. Then ask them what they want me to do. Usually they offer a discount. If I'm okay with it, I keep it. If not, I'll counter offer. If they don't agree, I send it back. I've only sent back one guitar in my 46 years of playing.

@bradambs7645 Год назад

I bought a Gibson V reissue from Zzounds about 10 years ago. 999.99/with hard case. Felt like a steal and it was the most id ever invested in a guitar at the time. Got it shipped to me with a horrible twist in the neck. I sent it back and received a replacement, it also came with the exact same issue as the first. My warranty thru zzounds ran out and I had to deal with Gibson, which required me to ship the guitar back to Gibson on my dime because it was out of Zzounds hands due to their warranty. I ended up selling it to someone willing to repair it, took a huge hit on it. Decided to never buy a Gibson again, I gave Zzounds another chance on a Wolfgang in 2020 and it was perfect so they were able to redeem themselves, but I’ll never buy another Gibson.

@justinschmidt9180 Год назад

You handled this very well. Truth is companies dont care they just want your money . They dont really care about QC just money

@donniesimmons3630 Год назад

Keep doing you. You had every right to be frustrated, and you handled it a lot better than I would have. That was not an issue that should have ever left without being fixed, and to be honest I think schecter should know about it JMO love the channel and all you do keep the videos coming.

@corysundell2742 Год назад

Yep send it back - we all work hard for our Gear. Keep up Your hard work for your channel - great content.

@beefnacos6258 Год назад

That's the first thing I would have done. But I get it though you buy a guitar because you wanted to play and you wanted to bond with it. So some people will get them to working order but you shouldn't have to do that when you're spending $1,000

@vitalizhukau Год назад

I love schecter guitars, but that was unacceptable. I just got me sterling music man just because I don't have any strat style guitar, man and it came with a crack where body meets neck, and you can tell it was painted over at the factory, plus fret ends were so sharp,small crack but still, returned got new one day and night, new one great QC

@kimballormsby9908 Год назад

I agree with every thing you said. I bought a Schecter Omen Elite7 multiscale several months ago, and there were a few issues with it. There were some sharp frets ends, the tuners' nuts weren't tightened, and some of the bolts for mounting the neck to the body weren't properly tightened. I didn't send it back. I fixed the issues myself, and I love the guitar. I also just bought a Schecter Solo II SLS Elite Evil Twin less than a week ago and have not had any issues with it, so far. Keep up the good work.

@eguitarplayer6689 Год назад

I'm the opposite- I would rather have a good setup over electronics. The thing is that since I had to redo the setup of a brand new guitar, I can't resell the guitar at full value. "Fret buzz" is an issue I have encountered with Schecter and other makers (in that price range). Like you said it makes me want to try a different brand.

@belligerentamateur Год назад

I honestly don't agree with this at all. Setup is mostly a personal thing, it doesn't devalue the guitar in the slightest. We're all allowed our own opinions, of course, but I've never met another person that has said getting a setup devalues the guitar

@jwrocks83 Год назад

I've never been disappointed with a Schecter as far as QC... I've owned a Solo 6, Reaper 6, and I had that Evil Twin E1 and just couldn't jive with it. I have a few shorts on my channel with me using it. Biggest complaint were the Fishman's (not to mention, the bridge pup was crackling and dropping volume upon delivery) that I swapped to EMG Super 77's, and the thin neck just seemed unstable at first. It was heavy, yet comfortable and balanced well. It also played like butter. Just wasn't for me.

@russellzauner Год назад

If something comes and it's not right, then if I like the instrument otherwise they'll usually cut a deal or give you a slice back for solving their problem for them (at least smart sales staff will). Just be straight up with them - I like the guitar but it's messed up and I have to fix it so some cash back towards a repair would be helpful in motivating me to not send it back to you. It has worked 100% of the time with me, if felt I wanted to save it. I had amps come with busted tubes from poor pack jobs - just send them pics and they'll refund you some cash and all of them also shipped me replacement tubes if you commit to repairs yourself. If it is a legitimate thing that happened and truly accidental they can write it all up still but not have to deal with the carcass which a lot of the time could just end up literally in a dumpster. If the company seems to be listening I'll definitely spend a little time to get them a clear statement on what is and what should be, because when I did manufacturing engineering that sort of feedback from an actual customer is invaluable. Otherwise, I don't push their buttons if they're actually answering the phone and willing to compromise. Definitely a lot less hassle than shipping an item back. I would rather fix a *serious* issue than return it, I hate shipping things so much. But that's just me.

@davidlambert5123 Год назад

I just returned a Schecter Riot 5 bass. The pickups are active, & when I got it, both 9V batteries were dead..okay, no big deal. Replaced them, & within a few days, they were dead again. Tried again, same thing. I returned it & they sent me a replacement that was perfectly fine. Just very weird

@grayman7914 Год назад

The shimmed tailpiece post is a structural issue IMHO. Would have returned it for that alone.

@scott6588 Год назад

Schecter was never the center of attention at World music S Korea. I'd imagine they didn't want to pay what PRS was willing to for a nice guitar. So after PRS left for Indonesia, that facility in S Korea had to recover that loss. So they must be rushing to put out more, which is going to hurt quality. Shame as my few world music guitars, (ec1000 and custom 24) are phenomenal...but my shecter 2022 nick Johnston from WSK has a few issues. It's just a shift towards Indonesia, which will eventually bully Korea out just from volume and eventually consistency and volume. Good videos man!

@chrisbrumbaugh9936 Год назад

I'm the same way, I have enough problem waiting for gear to show up in the first place.

@NiceLittleLeprechaun Год назад

One thing is getting a guitar that is cosmetically flawed (which is also not OK) but a quality control that makes me think "Ali-Express" is most def a case i would return the guitar.

@johnathanandrus6586 Год назад

I worked most my life in machining. That shimmed hole was clearly seen in manufacturing during the CNC drilling process. Something you're always taught is YOU CANT PUT MATERIAL BACK once it's removed. That guitar should have gone to discount stock. Fact is that the cnc drilling is multiple steps along the process and the operator didn't want to get in trouble for oversizing the hole, scrapping the material, and the lost time, and knew that wasn't something that could be caught during QC, so he knew he could get it past inspection. If he wouldn't have put the shim in the wrong spot, causing the buzz, you WOULDN'T have noticed and he'd have gotten away with it. If you send it back, it will get tracked back to the operator, he will get reprimanded, possibly fired. Especially since it went to a RU-vidr and shown to the world. As an operator, usually YOU are in charge of your own inspection, but they do a final inspection at the end, which wouldn't catch the shimmed hole.

@Captain_Zero_ Год назад

Nothing wrong with fixing it yourself if you can and want to. I have settled with some purchases only to regret it in the long run. Definitely a case by case situation. It looks sick AF though. I agree with the grounding issue. It never should have been overlooked. Especially when these guitars are made for high gain applications.

@finaljesus Год назад

this video is 100 % on point yes it sucks because you had to fix the stuff but it’s not the end of the world thank you for this video cute puppy by the way

@kellenrivera5888 Год назад

Hey Kyle great video my friend! I do have a question for you, I'm not a new player but I'm also not a pro, with that said that kind of high gain amp would you recommend? I had the Boss Katana II 100 watt combo and I did enjoy it, but I'd love to know what you'd recommend. Thanks for your time

@electropentatonic Год назад

Small electrical issues are acceptable. Not on every guitar produced (that doesnt seem like the case here), but occasionally someone will get the short straw. As far as I'm concerned, every guitar that can be ordered from a big box store needs fret work right out of the box. This is the nature of wood construction. In that respect, a little solder isnt going to kill me. I would prefer it come functional tho. Ymmv

@thomascoolberth2648 Год назад

It all boils down to who signed the QC tag. Should have flashed that tag on the screen more clearly because that person got a promotion over others, got higher pay than others and is doing a bad job. Promotions and pay raises going to the wrong people. Twenty two year manufacturing Quality Assurance guy here.

@GuitarGuy4647 Год назад

If the issue is fixed, may as well keep it.

@JohnWilliams-pn7ft Год назад

Just bought a new Demon from Schecter and I had to dial in a few things. Mostly loose parts, and now it's amazing it's my 3rd Schecter and I'll probably buy more in the future. They've been great especially the value for the price point. IMHO That being said the way you handled it makes perfect sense. A video holds more weight.

@JulianDaniels Год назад

Man, I think your approach is the right way to get the attention from the manufacturer. It's such a shame that companies which have asian product lines tend to sell us overpriced junk. For such an amount of money everything should be fine and flawless! I trust you when you say that Schecter's QC usually is fine, but generally since high quality guitars became much more expensive in the last years at least here in Europe, the demand for asian product lines has raised a lot. As a result the quality really drowned and we're flooded with bad guitars. For me this is a reason to not buy new guitars anymore. I can't stand the direction a lot of guitar companies are taking.

@colewarweg8594 Год назад

Hey Kyle, I got a Mexican HSS strat last year for a great deal new. The nut ended up being cut improperly and the string spacing was off. Ended up having a bone nut installed professionally because I liked the rest of the fit of the guitar, and I was still into it less than the real value. It’s an amazing guitar now. Maybe if I had paid full retail price I would have returned it, but with your situation I would have done the exact same thing as an affiliate who got it less than retail. I don’t know how terribly cut nuts or a nonexistent ground get through these companies quality control. It’s like no one even looks at them before they ship to the customer lol

@PetiteLameque Год назад

Usually what I do when I get a problem like this, I do one of two things. I either contact the place where I purchased the guitar, explain the problem, and let them repair the flaw. If they can’t fix it usually they’ll just reimburse you or replace the thing. If it’s something major, I contact the manufacturer, let them know that I understand that a mistake can happen, let them know that I’m not fussy but that the problem is unacceptable at that price point and need to be fixed somehow. And the problem is always fixed some way or the other. The trick is just to be reasonable, but firm and just act like a normal adult. Always work better than acting like a Karen.

@SaintFredrocks Год назад

I have to finish assembling or correct what the manufacturer didn't do right on guitars as well as too many other things. If something is chipped or broken it goes back, but if I can fix it easily enough that is what I do too. Maybe if these corporations would pay the people that work for them a little more, they might be more careful when making things.

@RedBerylFTW Год назад

The idea that you found the problem and had the awareness to fix it was definitely a huge perk. I can see why those who have no clue wouldn't do that for safety, but the diy method is always better if it's simple.

@Joshua083 Год назад

This modern customer is the worst. I totally agree with the return process but you taking the extra step to fix that issue is dope. But people commenting too try and use that issue for something free or whatever is why I hate retail and hate helping customers. The entitlement of this new shopper or the entitlement of old shopper living in the past of who hook you up idea is something I hate about selling guitar at my work.

@davedobson9801 Год назад

Personally, I would never keep a guitar with a structural type issue. The fitting of the bridge and tailpiece studs is important, and I would not allow for some sort of patch job shim in there. At the very least, plugging the hole and re-drilling to the right size is the proper fix.

@Colosus23 Год назад

I purchased a Schecter CR6 recently after seeing quite a few positive reviews and I wanted to love it... but the neck had more buzz going on than on any guitar I've ever played and long story short the action had to be raised unreasonably high to resolve most... not all but most of the terrible buzz. After which I took more time to inspect every single fret and found a couple dead frets and that was it for me.... that guitar had to go. I have owned several Schecters because they were consistently reliably good guitars. But of the last 3 I've encountered, 2 had issues with the necks and one had a grounding issue with the pickups as well. No more Schecters for me. Might be an overreaction but... oh well. I have a great tech who is good about sharing knowledge, and hopefully a person spending a decent chunk on a guitar has some basic knowledge about set ups. But many do not! So you bring up alot of interesting points. Good on you for taking the time and effort to hunt down and resolve the issues on your own. I'd have sent it back on principle lol. Rock on!

@mykuntstynx9463 11 месяцев назад

My C1 FR SLS Evil Twin is the most badass guitar I've ever owned. My les paul custom has been so jealous

@guitarsgearandgoodvibeswit7306 Год назад

I'm sorry you had a shit experience with your evil twin. I have the PT evil twin and I love that guitar. The neck profile on the evil twins are amazing.

@MilkoOfficialChannel Год назад

Yes you should, if we're talking about a 250-450 bucks guitar I wouldn't return it. if it's above that like 750-1500+...just return, should be sent well inspected. Those wood nails in the bridge screw hole were nasty, someone paid close attention to that guitar...in a wrong way. The overall situation is odd. I'ts cool that you choose to fix it yourself and that, but not that guitar.

@corneliuscrewe677 Год назад

The only times I’ve raised an issue was on an Epiphone Les Paul Custom with a Koa top that wouldn’t intonate on the low E (out of travel). The other was a blemish Marshal Origin 20 that was supposed to be a blemish with a minor tolex tear and it showed up with the cabinet broken in several places. In both cases, Sweetwater offered to take them back, but I opted to take a discount and fix them myself. They adjusted the price of the Les Paul $70, and I bought a Gotoh bridge with more intonation room on the bridge, and they gave me $100 off on an amp that was already discounted pretty deeply. Little bit of Titebond and some clamps, and I’m a happy camper.

@syntheticsleep Год назад

Man, you got a badly set-up E1? That's a real bummer. I just got that same guitar, from ZZounds, and I was worried about shipping, tbh, as I've had some issues in the past. But damn, all I had to do was tune it and everything was BUTTER. But now that you've fixed it up, I hope you're enjoying it as much as I am. That guitar is a friggin MONSTER and I don't think I've ever played a neck so nice. Definitely never owned anything on this level before. Fun story: I have this guitar because I got 2 Epiphone Prophecy Exturas and BOTH were absolute dogshit. One arrived with the neck cracked in like 5 places and the replacement was built by someone I can only imagine knows nothing about guitars. Everything sucked. It was unbelievable. This Schecter Evil Twin absolutely nukes those things from orbit.

@wuztron Год назад

I'm not overly picky myself. Almost all of my guitars were bought second hand and most of them had at least some kind of wear and tear and/or minor electrical issues. However, as someone who has worked in manufacturing, that shim in a $1400 guitar would have sent me over the edge. Accidents happen, and as long as the guitar plays well no harm no foul. But the fact that they shipped that guitar out is borderline negligence. It would be hard for me not to try to exchange it for a new one.

@jacobbockover1628 Год назад

I had an epi from sweatwater i took it for a set up but my tech called n said he couldnt do it because the neck was set wrong. Sweatwater wouldnt let me return it because it had been to a tech even though he had only assessed it. I have not bought from them since. Idk about zZounds but maybe thats normal policy. It was okay n i worked it myself n got it to a decent blues set up but not the set up i wanted.

@metalmeister3054 Год назад

I agree with you you're a hundred percent write most musicians should have at least a basic knowledge of how to do a proper setup most farmers are their own mechanics because they can't produce a profit if they're constantly paying someone else to work on their own equipment.

@nicholastotoro7721 Год назад

A whooooole lot of Indonesian-made guitars have QC issues for various reasons, mostly related to wood seasoning. Plus, super humid build environment going somewhere any less humid with poorly-seasoned wood before building… recipe for issues. Not saying this guitar was Indo-made (I have no idea), just saying problems aren’t rare.

@JD-vj4go Год назад

I got a Jackson rhoads with a bad switch and the Floyd wasn't assembled correctly. It just seemed easier to fix it myself than exchange it. That said I wish I'd reached out to Jackson they'll usually send replacement parts. Except for the Kelly I got. Tuners are effed and Jackson support ignored me. Bastards. Oh well I was gonna put locking tuners on it anyway.

@d.a.6608 Год назад

Yeah dude! Those puppies are intense. I have a 10 month Shepard. She’s crazy as F. Love those dogs!

@torringames Год назад

My moms is a well trained 2 and a half year old but still a crazy bundle of energy if its not taken out for a few hours. He has a high metabolism too

@jmartinez2367 Год назад

I agree with you, Kyle. If you receive a piece of gear in a condition other than described or than expected, you have the right to either return it or live with it, but expressing your legitimate concerns does not make you “dramatic.” Seriously - if you bought a new car and it was delivered with a door ding and a broken AC, you would rightfully be upset. No different with guitar gear. Keep up the great channel!

@belligerentamateur Год назад

haha right? I didn't take them seriously, I just think it's funny how people perceive them

@getreckt2926 Год назад

i think your way of thinking is the right one, because no matter how much we are paying for the product, there will always be some examples that have problems of any kind, and they are few in relation to the amount of guitars that schecter produces. and if you want a guitar that does not have any detail, you should buy a custom shop.

@vincebu6441 Год назад

That's it Kyle!!! I'm attacking you!!! ATTACK!!!!!!!! end scene.... There's a chuckle for you...

@andrewbecker3700 Год назад

The bridge post anchor hole being drilled too big is something that I'm not willing to accept. Unless your gonna replace the bridge with something that fits properly somehow? It's a mechanical defect that would require a luthier to fix for the average person. If you plug and redrill the the holes the proper size, you'd be good I guess?

@thefilthygringo9228 Год назад

Dude I subscribed to your channel but honestly never watched a video. I watched the first one to this and now this one and man. I love your attitude and way of thinking. You hit the nail on the head about entitlement. Nobody is willing to go the extra mile and help themselves. Anyway you’ve gained a regular watcher

@gaberox1 Год назад

I would return it unless you bonded with it and really like it. I got a lemon from Jackson once that was awful. High frets warped neck out of the box. I got it playing ok but just hated that guitars guts that guitar really pissed me off. Luckily Jackson finally agreed to just replace it on warranty thank God. Also got a brand new Jackson Loomis 7 soloist that has bad wiring neck pickup doesn't work. They offered to replace it but that guitar plays way to nice for me to give it up. Just going to take it to get rewired. The ebony fretboard on that one is just too beautiful.

@MADCOWVT Год назад

You did all the right things with this Kyle. You were professional and levelheaded every step of the way. Don’t let anyone tell you differently.

@belligerentamateur Год назад

Thank you, my friend!

@hotcakesman Год назад

I bought a Tremonti SE off a well known seller. It needed a crown and level. There was a scratch on the neck below the heel. Brand new btw.. I fixed the issues and went meh about the scratch.. I did not contact the seller, and I should have. Most would have returned it... but I thought eff it gonna get scratched and dinged eventually. But you can't deny fact's Kyle!

@DudeMcGuybro Год назад

I'd be sure to tell them, but I'd insist on not taking any compensation unless they wanna send me something like a pack of strings, etc. They need to know when these things happen so they don't continue to happen to people who might throw a shit fit over it.

@hotcakesman Год назад

@@DudeMcGuybro I think my excitement for the guitar made me not want to return it or deal with the hassle. Next time I would have no issues contacting the company

@mrk4510 Год назад

I wouldn't have known how to fix that and would have taken a while to figure out what was wrong. They got lucky that went to you and you knew how to fix it.

@slashisgod875 Год назад

My Sun Valley Super Shredder arrived with the Trem claws drilled straight through the neck pickup cavity LOL.

@jonnybroomhead Год назад

I often buy used gear off of Reverb for pretty steep discounts (waiting for deals) that comes with issues not listed in the ad, but since I'm a very competent guitar tech, and the gear is REALLY cheap, it's still cheaper and easier for me to just fix it than to return and buy one in better shape.

@belligerentamateur Год назад

I very often do the same!

@georgeprice4212 Год назад

You’re handling this bad guitar situation better than some other guitarists would (looks at Pete Townshend).

@blackspine343 Год назад

probably because zzounds is paying him to...

@georgeprice4212 Год назад

@@blackspine343 he just said that HE bought the guitar himself…even said so in the first video.

@stevestevens1457 Год назад

What was that Pete Townshend thing?

@georgeprice4212 Год назад

@@stevestevens1457 you’ve never seen The Who, have ya?

@stevestevens1457 Год назад

@@georgeprice4212 do you mene him smashing guitars on scene? I just could’t link it to having issues with guitar’s quality lol

@teropuotiniemi 9 месяцев назад

You ROCK! I love your videos and you are such a nice guy. Keep it going !!

@auntjenifer7774 Год назад

Man I've got a GSD female and she's the most important part of my security system! She also happens to be my best friend ! She's fun and full of energy ! Good luck !

@ronniejams1968 Год назад

I agree with everything you have said In this video just common sense and your concerns should be anyone's concerns

@joshpress9798 Год назад

This guy is a pretty solid dude. Mentally. New to the channel, nice work

@davidwelch2438 11 месяцев назад

I think your a stand up guy Kyle & your first video on the Schecter was on point & your frustrations warranted. Keep up the good work & don't get hung up on the haters they have nothing better to do but you do. Making awesome content for all us. Thanks again.

@ronniewebster4365 Год назад

Agreed! Get a discount and fix it yourself :)

@HDDREAMIN 10 месяцев назад

Funny, I just recieved a Synyster Gates that was very poorly put together with scratches and even glue at the seams of the headstock.

@robm4524 Год назад

You are totaly cool!! nevermind the haters!!! Awesome channel! i have learnd a lot from your demos and reviews. a bought a evh stealth be cause of your in depth review of the amp and cab! you are doing a great job! I really enjoy your vids and so do many others! Keep rockin!!!!!

@Eric_01 Год назад

I also thought initially that you should've just returned it, but once you opened it up, you may have close the window. BUT, after hearing your thoughts, I completely agree. You accomplished far more with the video than just being one more return statistic that would likely be repaired and flipped, Schecter may have never even known it occurred. Also, that you bought it in mind with certain mods you were going to make anyway makes it a lot easier to move on. I enjoyed this rebuttal.

@phattdaddy Год назад

Love the puppy 😊 Nice to see that you are handling a bad situation so well!

@charlesb7831 Год назад

I usually always tweak guitars when I get them, however when I commented on your other video to return it was only because of the type of repair. I don't know how you fixed it, but I believe you mentioned the post came right out, meaning it was lose. So in order to properly repair it so that hole doesn't open up and get worse would involve, gluing a peice of dowl in it, re-drill and reinstall the ground wire. Just to me would be a repair that the company should have seen more than anything. I agree with everything you said, just that repair would definitely be something I would be on the fence about.

@scottreynolds6317 Год назад

I thought that you are handling this issue well, and you have communicated the reasons for your actions in a clear manner. I appreciate your views on this topic. Thanks!

@primeDecomposition Год назад

I’m the same as you, I absolutely relish working on my own guitars and dialing them into perfection. I bought a EVH 5150 guitar online that had THE worst setup I’ve ever seen - neck needed to be shimmed, FR nut was shimmed when it shouldn’t of been so the nut action was super high, couple high frets, intonation and bridge height all terribly wrong, and on and on… BUT the finish, the weight, the individual parts were great so I just spent a day working on it to get it perfect rather than return it, it was great fun.

@StuartBridson Год назад

If I'd spent $1400 on a guitar and it arrived with the horrific hum problems you faced it would have gone straight back even if it was for a replacement not a refund. At that price a guitar should be absolute perfection.

@youztuber5000 Год назад

Lol, don't ever buy a Gibson... Or even a fender

@StuartBridson Год назад

@@youztuber5000 Believe me I'd never buy a Gibson even if I could afford it. My Japanese Strat on the other hand is a work of art. 🤌

@youztuber5000 Год назад

@@StuartBridson I got a '94 Japanese Jaguar that has a slight overlap of the neck finish on one of the side dots... It's one of fenders most expensive models, lol. Very, very minor imperfection but still not "absolute perfection". I've learned to not care too much about a guitar being perfect. That said I prefer cheaper guitars. If I paid $5k, it better be beyond my dreams...

@youztuber5000 Год назад

I should mention though, I have a '93 Les Paul studio that has a lot of cosmetic flaws to it. Just cosmetic, though. Kyle's schecter with the bridge post being shimmed like that would scare me into returning it, since it's an important functional part.

@brandonbryson3317 Год назад

I think it was simply the comment where you said something to the effect of “this kind of changed my mind about Schecter a little”. I didn’t take it as you bashing the brand, but I can see how people that jump to quick conclusions did. I’ve had nothing but great experiences with Schecter, but I know bad ones exist. I think they keep it minimal compared to other brands. All the ones that I have played were on ape with most of my USA guitars.

@jameslittle5877 Год назад

If more people delt with issues more like you just didn't maybe products would be better all around but I really can't stand people that use the system like call schecter to get a free guitar on top of the guitar you paid for ... that like getting social security disability for over eating and not being able to get out of the chair .. I'm sorry this is why I don't comment on videos my way of thinking is out there keep up the good work and the integrity