An honest review without any sugarcoating. The quality of the inflight meal really depends on the station it was uplifted. Generally, food uplifted in Singapore, Japan, etc are better in quality and taste. Those from the US are probably quite bad but that is just my humble opinion. Thank you for bringing us on your journey.
There are plenty of SQ Suites reviews on the internet, all of them filled with grinning bloggers entertaining their viewers with how great the experience is. This is the first time I've seen a straight up critique of the product. Really appreciate your insight. I do hope you'll do a FC 777 review sometime - that's the only option left to NYC these days.
I've only ever flown SQ in cattle class, but they are easily the most consistent airline I have ever flown - better than Emirates and others. Some really decent food, good service on board and never an issue before the flight with delays etc. Will happily fly them anytime - although not the cheapest.
Interesting thing you mention about the consistency part - my friends who are flight attendants at Thai Airways joke that “talking to a SQ flight attendant is like talking to a robot” the explanation being: their training is so damn thorough and they pretty much have to follow a very specific procedure whenever they do something. And just my cup of tea, they seem to cheap out on the weirdest things… for example the short haul meals “designed for a cause.” They don’t serve bottled water onboard… only filtered tap water… when Thai airways does a smoked salmon salad on the same route but SQ provided a tinned tuna salad.
Although there are a few good airline reviewers out there on RU-vid, the amount of thoroughness and thoughtful care, and detail that you include in your reviews, Kevin, outclasses them all.
Thanks Kevin for calling out the silly design of the suites. I've never been a fan of the chair stuck in the middle of the room. When I fly I want to look out the window. SQ service will always help improve the experience, but their seat design on suites and business class are questionable. Keep up the good work 👍
hey Kevin, I appreciate your review a lot!! many people only have good things to say about sia suites without mentioning about how they could improve on so i appreciate your neutral and objective feedback used throughout your video!! I really look forward to your (revisiting of) sin-jfk in business class!!
also your unique scoring system for this particular flights is very interesting, i think the ratio of the scores are comparable with the expectations and needs of an avg first class flyer and i appreciate that small touch a lot!
So interesting to hear your take on this product after having seen so many fawning reviews. Thank you for your honesty, I found it very enlightening! 🙏🏼
It’s a very double edged sword with this one. I understand all of the rave reviews, but just can’t help but ‘see’ what it really could have been with that much space. Thanks as always for watching 🙏🏻
Apparently when Airbus designed the A380, they made the plane really quiet for the crew to sleep peacefully. But it was so quiet to the point that they have to add white noise for the crew to actually sleep peacefully
Ive flown SQ-F many times, and i can confirm that when the flights r coming into Singapore, the catering usually suck. But when the flight departs and fly out of singapore, the meal is usually amazing. SQ is better able to control its catering quality much better than when in foreign bases
Kia Ora Kevin!! I love Singapore Airlines!! I have never flown First Class (I will one day though), however love the Interiors but more so the Service is phenomenal (even in Economy). I loved how the Flight Attendant offered you an alternative Amenity Kit to make up for the first option!! Sad to hear about the Food but I am sure the Krug would of made up for it :-). Thanks for your honest Reviews Kevin and I am so more looking forward seeing your review of The Private Room which I am excited about!!! Have a wonderful day 🙂
Don’t get tooooooo excited about the Private Room. As I mentioned in my community post about it… it’s beautiful, but it’s small and maybe a bit lacking compared to what a clean sheet design could/should be in 2023. Thanks for watching 🩴
I love when you get to the geeky stuff like how many economy seats would fit in the same first class suite area LOL. One of the many reasons why we love your reviews.
I have to be super honest with you; I Adore your hardcore reviews of these luxury brands; I know that may be not nice but when you are brutally honestly about companies that charge A lot of money and their products is sub par are crappy I’m so glad you call them out on it
I completely agree with you. When I saw the new first class suite of SQ a380 it amazed me and disappointed me at the same time. Amazed me for its sheer space and disappointed me for its impracticality. I am just a university student who was lucky enough to upgrade myself on SQ a350 business class when flying back to my country and even for me the first class suite made me confused. Seems so unnecessary to turn your chair when dining, watching on IFE and so much more. They seemed to have sacrificed so much just to make a proper double bed. Although I’d be happy to try haha xD And nice video tho ❤️ I always have high expectations when I click on your videos and you never disappoint. Keep it up ❤️
Thanks very much. If you ever have the chance, fly on Etihad's A380 Apartments. They are quite literally the SQ Suites with all of the wasted space deleted haha.
I tried their Suite last Sept ex-SIN. I paid full price. The private boarding at T3 - seamless, the full menu food (especially wagyu satay) at Private Room in transit - Splendid. The on-board service and amenities - not worth for the premium, I would rather stick to Business class and PE. I like your details and honest comments, Kevin. Keep it up.
Only 12 likes?!?! Insane. This is a tremendous review. I love your honesty about the layout, the chair and the bed while also touching on the things that SQ does well. Such a through review and the information with visuals on the layout and space in Suites compared to other airlines or seat class was very much appreciated. Thank you!
Great video as always. As I watch this from my la-z-boy rocker in total comfort I am still waiting for a first class seat that rocks in addition to swivel. It would be easy enough I think to lock in place for take off and landing….
I am in the top tier of solitaire and I fully agree with your comments about the "new suites". Wasted Space. The business class seats and beds are terrible compared to SIAs older beds where the entire back folded down. The seats are just too hard. I've been flying SIA almost exclusively for over 30 years and their quality has gone Down Down Down
Totally agree with all your points. Have done SQ Suites back in 2019 on the SIN-ZRH route in 1A which is even slightly more spacious. And Game Changer earlier this month on the DXB-STN route. EK’s suite layout just makes sooo much more sense. And a lot more attention to detail compared to SQ suites imho. I also find SQ’s seats (and beds for that matter) way to firm. Literally had to sit on my pillow for my last flight in SQ A380 business from JFK to FRA. Ground experience is quite a different matter though. Really enjoyed the privacy and personal touch during check-in in Singapore as well as the private immigration line. I only experienced SQ’s Private Room before its recent refurbishment but found it far superior compared to EK’s ridiculously large First lounges in Dubai.
I agree about the designs. EK’s was clearly designed by someone who 1. Actually flies and 2. Is designing to make a crowd pleaser. At this point, SQ’s seat designers just seem to be stubborn and concerned with losing face instead of designing seats that a broad array of pax would enjoy. Even though I love their business class seats (mainly bc I always have a bulkhead) it’s clear to see their stubbornness in the 15 year evolution of that seat as well. Thanks for watching 🩴
Tbh that's the last of their configuratations I'd actually want to try. Would rather have an actual AI product to see how things are holding up. Thanks for watching 🩴
@@tfftHi. The I have flown all 777 of Air India (Old, Delta and Etihad). Old aircraft are as follows - Broken seats, Broken plugs, missing usb ports, bad entertainment selection (if working). Economy seats are well padded and comfortable, Business class suffers a similar fate. Crew were great and I genuinely feel bad for crew having to deal with all this. Etihad - Economy class seat is not as comfortable. The entertainment system is mid, needs firm press and viewing angle is narrow. Every seat works as expected, with plane being clean. Although it seemed that plane was a bit too loud. Business product is old etihad, very mid nothing to write home about but still works fine. Delta- Have not flown economy but Premium economy seats are amazing and so are the business. Considering that future seats on air India are going to be similar it’s a great showing all around. Food was good, and washrooms were especially clean. On one of my flights even head crew showcased their delight of the washroom flush mechanism and dustbin opening mechanism by pressing button by legs mechanism on the plane. Crew was good on all flights, it’s truly the hard product which is holding them back. Note - I only flew them on BOM DEL route and no long haul. Although I expect it to not change a lot on longer flights
@@tfft Sadly, the newer A350-900 will also not be having the new AI configuration. They'll contain ex-Aeroflot product with AI branding. If everything goes by the plan, we'll see the new configuration on the 777-300ER by the 2nd half of 2024 :(
One funny thing to note... my wife and I flew SQ business class FRA-JFK (777-300 ER) it was only our 2nd time in business class. We both loved the seat. I thought the service was amazing. My wife though (who I guess is used to being ignored in economy) thought the FAs were too attentive.😅😅😅😅 I told her next time just put on the do not disturb button.
SQ is an airline which takes cues from guests very well. On your next flight, simply say, "I'll call you if I need anything else" as they bring you a drink or whatever you expect to be the last thing you'll need for a while and they'll be sure it's honored and communicated if they go on break.
Exactly this. Once the novelty wears off, it looks/feels like an awkward, sad hotel room, rather than a luxurious flying experience. I 100% prefer their 777's First.
Chairman: How are we going to make these suites different? Project Director: We're going to make a pod hotel in the sky. Without showers becuase our customers don't like showers, they told us. Chairman: Fantastic.
While SQ suites is on my bucket list, I wonder if airlines get tunnel vision when designing their products - like ignoring the need for a shower on long haul flights. I wonder what the experience would have been had you had the full first class dining experience too. Re the strobing - if you can't change the frame rate, then there is fiddly fix that will remove it or reduce it. You copy the clip twice and and layer them on top of the original. The shift the first layer across by one frame and the top clip by 2 frames. You have the adjust the opacity of all the clips (can't remember by how much) and then voila.
What a shame. Grateful for the honest review. Being an Aussie, I 'd love to try it due to the sheer distances we have to negotiate. We will NEVER travel with any of the Arab airlines so the better first class offerings are that much smaller! Excellent review!
I've heard this critique before, being recommended the 77W first over A380 suites. An added benefit is that reward rates tend to be lower as suites is treated as a class above first.
my experience with inflight food is that it depends on where you're flight is taking off from. for me, if out of the US, the food is terrible. When taking off from Asia, pretty good!
Thanks for another detailed and informative review. I've never flown genuine wide-body first class, and it's an ambition of mine, and on the basis of this SQ won't be very high on my list. I have flown them in business 5 times, short, medium, long and ultra-long. I took the A380 from SIN to BOM in December, and that was definitely the high point for me (I finally chose the Thermidor). I agree with you that the service is always good, but I think the food is inconsistent, and the choice of wines in business not very good (first is an obvious upgrade!). Flying from LAX to NRT, one of the crew knocked over me champane as she was pouring it - everyone was extremely, indeed excessively, apologetic, but by way of compensation the Purser offered me Krug from first class. That certainly worked for me. Keep up the great work.
This review gives a different perspective in comparison with other SQ suites reviews. I agree that the design is questionable, but I personally don't agree with the shower aspect - water is extremely heavy, and if they add a shower, they'll have to remove other things to make up for it. Personally I find that adding more luxury in exchange for a shower is worth it. Overall - nice review, love the effort put into the graphics and additional info. Well done mate.
SQ now have 3 A380 returns to Syd and 1 777. I would take first in the 777. Very wide plush seat in a 1-2-1 seat that turns into an amazing bed. I find the cocoon of an enclosed suite constricting. I prefer being part of the cabin and the goings on. So Qatar Qantas Air France first do that well. In Singapore I think the Qatar and Qantas First lounges are more interesting than the SQ Private Room. A great review and 0% tool influence. Many thanks.
At the moment its 2x 388, 1x 77W & 1x 359 maybe during high season back to 3x. But yeah, I much prefer a more traditional layout, which surprised me frankly. Thanks for watching 🩴
Great point about the wasted space in the cabin - I like smart use of space, but this just feels a bit lazy, especially with the lack of size/comfort to the bed. I mean, obviously, if I win the lottery, getting an SQ suite would probably be one of the first things I do so I can visit a friend in Australia, but it's good to get some balance on here.
Yeah, don't get me wrong- give me a pile of cash and I'll happily fly it everyday, but give me some design software and I'll also be happy to redesign it haha.
As always an excellent review. You put a positive for a 'wide inclining bed'. OK, I get the fact that you could sit up whilst TV watching but a 'wide' bed at 26 inches? I think it must have been a typo.
Because relatively speaking, it's still a decent size bed by First class standards, but within the space of the suite specifically, it felt undersized.
Thank you for your reviews they are amazing!! I was wondering have you done a review of the The Ritz Carlton Singapore, I am staying there and would like to hear your opinion.😁
Great review Kevin, that lighting flicker is really annoying when it happens - so much ruined footage. What frame rate were you filming with? I''m flying Suites from Hong Kong and on to London next month I'm curious to see what worked/didn't!
Normally 60fps but in the case of this video I recorded 24 and 60 separately for nearly every clip and used the one that looked better for the final video. The older days when lights were a set 50 or 60 Hertz it was easy to adjust frame rate, but with certain LEDs, you could bend over backwards and they’ll still flicker when the shot is panning (but sometimes no flicker when stationary). Idk, it happens so rarely that at this point, I hate that it happened, but it’s not worth changing my kit for. Thanks for watching 🩴
Great video and review, just discovered your channel. Agree with many of your observations. On a slightly different note, hope the lost papers at 1:21 weren't too important for anyone in that car.
@@tfft haha yep, it caught my eye when I was watching it; but I had to rewind and actually see it in slow motion (what was that thing that just flew by?).
Great review. Though made me a bit sad as I watch your economy flight vids during the week and on Fat Friday up my PC chair to First. Also I just watched your Aegean economy which was a real surprise and delight for you and I knew it would rock. This is the first video of your I have not watched to the end, not because of you but them. So disappointing. When you upgrade to first it should not matter, nor should flying from Dehli. I bet if it was Heathrow ... Anyhow, more Singapore, then Etihad ( are those suites chaires not too upright and it looks like a coffin ? ) and I know you have ANA or JAL at some point to make the world a better place again. :) I hope MEA are still flying in Europe, they were up there with Aegean apparently, their home country has sadly suffered a lot.
Great in depth review. I imagine catering would have been better out of Singapore. I love the A350 business product and won’t bother to upgrade based on your review
Bed and Food are the most memorable experience for a first class flight, if that is underwhelming there's no doubt direct cash bookings are fewer than upgrades. Most memorable line if you don't crave shower on 12th hour on an 14 hour flight we can't be friends😆 and Kevin isn't a friend of SQ Suite
A bit disappointed after seeing your review. Sort of re-confirms my thoughts. It's a slightly aqward product with the seat position. Gutted you can't even look out the window when taking off. Great review 👍
Taste, perhaps. Presentation, no. All First Class (and non-Regional Business Class) main dishes are generally plated by the crew on board. Thanks for watching 🩴
Thank you for the all-round honest and realistic review! I would be so disappointed by the eating position too - I love to look out the window while eating. Certainly wouldn't have expected this in First Class on SQ.
A problem with SQ are accountants spoiling the experience. They add cost saving measures everywhere. And give excuses like customers not wanting showers, or customers wanting enviromental packaging(in economy class) and remove many little things that makes SQ special. Agreed on the wasted space. SQ wastes the huge space potential. This level of comfort could be put in a smaller space. They could have put a bigger and better seat/bed/table/screen.(no need for gimmicks like chairs that rotate around) Emirates 777(1-1-1) suites are so much smaller but uses the space far better. I personally disagree on service usually being 6-9. They are always 9-10 for me, even in economy class. Noone else comes close to SQ's consistency across all flights. Their economy class service is better than business in most other airlines
I've flown both SQ and EK and I think their clientele are quite different in my opinion. I really don't think an onboard shower is a deal breaker forSQ customers.
They are very different customers, yes, but agree to disagree about whether they would enjoy the shower. Unless someone simply doesn't enjoy being clean, there's really no reason not to want it lol
I subscribe to your idea , how people would say NO to a shower on A380 is beyond me I think this product is perfect for a 12 hour flight with your gf or spouse
@@tfft I remember seeing other RU-vid couples years ago on the same product , they were dining in bed Essentially the crew brought them a huge tray with the meals on the bed
Perhaps if they didn't waste so much space in the suite layout they could have had 2 more F Rev passengers and then been able to carry those 50 gallons of water 🤣
@@tfft heh I won’t pretend I will ever understand all the negatives you mentioned in the video. They of course should have the reasons. Anyway, stay safe, fly safe in the current covid days.
I don't understand most of your criticism on the hard product. It is always good if you don't feel that you are flying, that is the ultimate comfort of the huge and silent A380. If you want to feel the flight then you have to choose SIA's tractor in the air, the 777. But that is clearly not what First Class customers want. They want smooth and silent transport. However, I agree that the food was poor, food in First Class must always be First Class, not matter if you pay full fare or buy a last minute upgrade. I don't understand that SIA sells First Class upgrades without full First Class mela service, that is indeed inadequate.
Your opinion about enjoying not feeling like you are flying is perfectly valid, but it is certainly not mine (or everyones) lol. If I had a choice of this hard product on a 777 or on an A380 I would have chosen 777 easily, but it's only available on an A380, so here we are 😉
They’ve had up to that many in total in operation but some of the first frames were pulled from service in 2017, just before COVID they were down to 19. Thanks for watching 🩴
Hi Kevin, hypothetically if you are given a choice to visit the private room only if you visit encalm lounge instead of ai lounge or you can visit ai lounge bit not private room in changi. I'm LOL to find out your choice😅
Had the opportunity to experience this once from Singapore to Mumbai. Kinda ruined air travel for me. The economy and business seats now feel too small.
Ground experience, Meals can all vary based on your departure point. That being said, SQ still has the best first class in the sky. You can make an argument for EK being better but most people that have reviewed said SQ was better. Its not really fair to put EY in the conversation because the 380's are going away very soon (according to their ceo)
Hard product alone, EK’s new ‘game changer’ blows SQ out of the water. That is a seat I’d happily pay for again (and again and again…). Thanks for watching 🩴
Have to disagree with this review. Flew SQ first class recently and it was excellent. No issue with the bed and all the food and drinks were wonderful. The space of the suites gives a real sense of openness - you don't want to cram every part of the suite with "stuff". Much better than most FC suites - and better than Emirates.
in my opinion flying on first class especially in Singapore airlines (one of the most expensive airlines in the world) just for a 5 hour flight is honestly not worth it. Id love to personally experience it but also for a longer flight suppose one from Singapore to Europe perhaps? I love how you’re completely unbiased towards every airline because i have been seeing every vlogger hype up these big airlines like SQ and EK way much more than they deserve honestly and you dont get the clear idea from them.
As someone who’s never flown first class or business, I’d definitely jump on the chance(if the price was right) to experience this. But man oh man, that kabob platter looked atrocious , even for coach 😅😅 Great video as always and thanks for sharing 😊
Yah, taking one of each of the 3 kebab pieces and putting with some chutney and paratha would be a perfectly acceptable economy meal. Delhi’s tandoor team is slacking. Thanks for watching 🩴
Hey Kevin , I totally agree with your assessment of the product and the terrible use of the given real estate attributed to it ( shower please )I experienced this from Sydney/ London and I too was disappointed with the layout of the suite and the ever so hard bed!! Friends were calling me pretentious lol as most think this is one of the very best. The food ,however ,was certainly much better than that swill they served you - it looked so dry - it definitely needed some sort of yoghurt and cucumber dressing , hopefully your next leg to NY in business will sparkle in comparison - can’t wait - thank you
I suspect this flight might have been double catered in Singapore and was catered without taking into account of any upgrades from J to F for DEL-SIN after aircraft has already departed SIN.
Kevin... As an avgeek I really enjoy your videos and I do watch every one of them " to the end" . Saying that, and watching this video just confirms in myself the fact that I'm very grateful I do not need all of this "fluff" in my life. I am very content and greatful with what I have and in need of nothing.
12:00 For a 4hrs flight on-board shower is really overkill! If this flight is going to be used on short trips then SQ have a right call on skipping the shower. You really won't have time to even finish all the dessert and meal fully in those 4hrs.
Hey kevin, i dont know if you remember me, but i just wanted to say that im sorry that i misjudged your character. I guess a lot of past baggage was getting in the way of me seeing things clearly, and i just got really paranoid. It wasnt fair to you, and, again, im sorry. Anyways, i really am enjoying this review and look forward to the emirates game changer sometime in the near future (hopefully🤞🏻).
@tfft all ima say is that my prefrontal cortex was not prefrontal cortexing. On another note, i really enjoyed your personal take on the experience you had on this flight. At the end of the day, thats what im here for. Im hoping to be able to fly on emirates' gamechanger soon, so ill look forward to your review.🤞🏻 your objectivity and honesty really shined through for me today, and i really trust you.
I use the lowest non-auction price on Wine Searcher for all of my prices, choosing the lowest US based price if available. I thought $105 was low also, but it was a real price at the time I searched. Right now the cheapest I can see is in the $160s. Thanks for watching 🩴
Blaming customers' feedback is SQ's modus operandi when defending their cost cutting measures. From the lack of an automatic provision of an amenity kit in business class, to switching to cheap looking paper boxes for economy class meals, it's always because of "customers' feedback". Somehow, only SQ's customers believe that less is more.
Agreed but it’s such a weird dynamic. If cost cutting was the real issue then why design a custom suite from the ground up to begin with. It’s like saying “none of these mansions in Miami are good enough for me so I’m going to buy an island and build my own… but I don’t want to be wasteful so we don’t need to install a kitchen…”
odd , I too think I prefer the idea of SQ's first product on the 777. I'm not a big fan of the whole suite concept - lock yourself in a room for 13 hours - it's not a suite is it,? I doubt "box class" or "cell class" would market well. One downside of the 777 though is the noise - I find the 777 and particularly the 747 quite noisy. The A380 is much quieter
I actually prefer the noise though 😂 quite often when sleeping at home I’ll use a ‘brown noise’ machine which is very similar to a 777 inflight. Thanks for watching 🩴
