SLA Action Configuration using Power Automate | SLA Fail, SLA Success, SLA Warning | Dynamics 365 

Thanks for the video. For anyone wondering, the task was not created because you didn't enter the regarding type. You were looking for 'Case" but the technical name is 'Incident'

Thanks for this video! I have a query that if we have multiple sla items then how we'll create a single flow that will trigger a mail whenever sla is near non compliance for all sla items irrespective of the priority. As it would be a tedious task to create a flow through configure actions for each an every sla item.

Thanks for the video, you have selected test environment but what will happen in production? Is there a way to dynamically populate environments?

If i didnt set as default to entitlment then what happened? Set as Default option is not showing to my end and if i click on Activate button pop up comes with Invalid Entitlment

Hi Sanjay, On creation of case, SLA will behave the way you had explained. My question is what if the case was closed and reopened again. How the KPI’s & SLA will behave for reopened cases?. Please clarify. Thanks & Regards, Pradeep

Thank YOU so much.

Hi Sanjay in my Form I cannot see Resolve in timer although I mapped Entitlements. What is the possible cause.!

You didn’t start by showing how to create an SLA, rather you used an existing one