SOLE ELLIPTICAL LEG JUMPING OFF TRACK 

Thanks. I bought a used Sole 25 a couple of months ago and started having this problem. After finding this supplemental video (I had watched your other great one on maintenance and was glad to find this one on my specific problem), I discovered my problem. It was simply that the connection between the swing arm and the back wheel had come loose. My bearing was fine. Admittedly, it was a simple fix I should have figured out on my own but after encountering your helpful video, I had the confidence to try to fix it myself rather than living with it periodically collapsing. You might not realize just how thick-headed some of us who have no mechanical talent can be. Actually, thinking about it more, you've probably found that to be the rule rather than the exception for customers who bring heavy ellipticals to your shop to fix when they could have just done it themselves and saved the trip..Thanks much.

Thanks so much for your helpful video! Gym is closed due to coronavirus and my girlfriend and I are going nuts with cabin fever, got a used E25 on Craigslist that jumps the track a bit and your video has made fixing so much clearer!

Thanks no banging my head anymore

Thank you for sharing!

So glad I found this! I just about ready to get rid of mine! I am definitely ordering the rails so I can actually really get some use out of mine!

You guys rock. I tried to tighten the leg, but still the same issue. Call you guys and ordered the upgraded rail. Received and installed within a few days. Have not had an issue with the leg jumping yet! Sole should have made these from the start. Thank you!!!

This worked - I thought I broke the elliptical after I moved it. Thank you so much for your helpful video.

Thank you

You saved my elliptical, thank you!

Once again, great straight forward content and easy to follow. My question is why is this not a warranty or design flaw related issues? I don't believe that the customer should have to pay for an upgraded track assembly for the single rail model when it appears as though the new track has a lip to keep the roller in place which probably should have been designed into the product in the first place. Paying $40 for something that isn't the customer's issue doesn't make sense to me as an I myself am an engineer.

Thank you for the info

Omg!! You really saved the day here!!

I'm so glad I found this page. I emailed them and they replied right back. Can't wait to get the upgraded rails for my Sole e25. Thanks!

Very clear, concise and easy-to-follow instructional video! Thank you! Ordering from your store today.

I hope you'll see this comment and question. First, thanks for the video. Second, I own a Sole E25, four rails, not two. Love the machine, but have had lots of issues with severed wires connecting the ramp and resistance controls in the arms to the main console (wires I need to replace at some point, but since the console controls still work, and I do everything by program, the severed wires aren't an issue). The OTHER issue I have with the E25 is squeals along the rails. Only the right wheel of each pair, when facing forward on the machine, stays in contact with its rail throughout its motion forward and back. The result is a serious squeal that I can tame for a few minutes with silicone lubricant, but since the problem is in each wheel's physical connection to its rail, the squeal always returns. (NOTE: The wheels never fall off their rails) What causes such squeals, and how can I improve the connection between the other wheel of each and its rail, which I think would stop the squeal? Would adjusting the levelers help?

I wish I'd found you before I ordered parts :(

This is exactly what I needed, thanks! I order the rail and bushings, hopefully that solves my issue.

Any repairs on Eddy mechanism? Sole have any internal cheap plastic components ?

La máquina sole e25, se sale de su lugar, cómo puedo arreglarlo???, solo hablo español. Help me🥺

I have an epic a32e elliptical keeps falling off the rails. Can I buy an upgraded rail Left and right side please.

Thank you for this video, it has been helpful. I have an e25 model with a single wheel on each side. My issue is that as the roller moves back along the rail it goes out of alignment towards the outside. On some days it will stay on the track, but oftentimes it sill fall of to the outside. What would cause the alignment to be off and how can I fix it. Thanks

Thank you for this. I have a Sole E25. It has two wheels, but instead of a split two piece rail just a one piece rail. Do you sell the piece for that, too?

I bought a used E25, I would like to reset to default settings on the users 1 & 2 - Can you help?

hello im having this problem with my sole e25 single rail model. Do you know where i can buy these upgraded rails and new bushings? Thx

Where can I order the rail so the wheel won't pop off?

My epic a32e does the same thing. Do you think its the bushing or something else and do you sell parts for this?

I have an Xterra FS5.4e how would I go about seeing if you have the guards for this and how can I order them. Thanks

Hi Dave , some great videos , I have a nordic tracl E9.5 and have the issue of the roller jumping off the rails , all the bearings are the enclosed ball bearings and seem ok with no play , is there a replacment rail made for this type ? do you know if i can get this in the uk ? and what the part number would be please ?

I need that wider aluminum rail, how can i order those? Can you please give me a link

I’m having issues with my E35. It’s brand new. Outside wheel doesn’t touch the aluminum rail. I can see daylight between them. Also the foot pedal on the same side almost touches the main counsel. Something has to be bent at the factory but I can see where

Hi, what can you do if your wheel is not staying on the rack vertically? When I go fast my wheel pops up off the track and slams back down.

Can you do a video that shows how to fix if the issue is with the metal piece that contains the bushings? The left one on my machine slides off every time the pedal is used. Already replaced the bushings.

How do I order the aluminum rails? I have a singular Sole e25.

Thanks lot for the video. I'm shopping for a new elliptical and found many people are complaining about Sole E25 for this issue. Is it due to a design or quality defect of Sole? Shall I stay away from it? Any other brand you recommend in the same price range?

Do the upgrade rails work for a Bodygaurd e-45 machine. I just bought it used and it jumps off the track rather easy. The company is closed because of Covid 19....not sure if I can get any parts. Can you help?

Completed the maintenance suggested, however left wheels continue to work their way off the double tracks after 5-10 revolutions. Each double track is made from a single piece of aluminum. Model is E25 from 2006 or so. Any other suggestions?

I just bought a Sole 25 elliptical last week and is making a popping noise that looks like is coming from the left side of the wheel. Do you have any idea how can I fix it?

Where do I get these tracks

Thanks for the video. I just bought a new E25. It is shown as a 2021 model. My problem is when I pedal backgrounds, it is perfectly fine. When I pedal forward in a slow speed, it is also fine. It is only when I pedal faster, the wheel falls in. Do you have any suggestions?

Hi Dave, I tried to email you for parts but it wouldn’t go through, I’m looking to order parts to Canada

I have a cardio climber and the foot pedals are now rubbing against each other. I'm assuming its off track but before I take it apart, any other thoughts as to what could be wrong bc the wheels are still inline with the bar?

My sole E35's incline assembly's fingers appear to be lower on the left than on the right. Would I purchase two of these aluminum inserts to make the right side level with the left? What is the solution when one side is off?

Hello, do you work only with Sole brand? I have a brand new ProForm Elliptical I just assembled and the right leg is not aligned correctly. It keeps skipping off the track to the inside. I verified I did the installation correctly, checked every screw. Do you troubleshoot something like this? Cheers.

Hi Dave, do you happen to have this kind of "fenced" rail for a Norditrack E7?

I have an Nordic track that has this issue. Are these add on rails universal?

Do you have an aluminum rail for Pro form?:

Hello, do you still have that replacement aluminium rail in stock?

Will this work on a Nordictrack E 5.7?

Do you know how this applies to NordicTrack E 9.0 left leg failing to the outside?

How do I order a new ramp for my elliptical? The wheel keeps sliding off/ de-railing while I’m on it

Please send link to buy one

How to eliminate squeak sounds sole on elliptical leg : Thinline 480?

How can I order the part shown to keep the wheel on track? Please contact me

I have a similar problem with the single wheel on each side. My issue is that as the roller moves back along the rail it goes out of the alignment towards the outside. On someday, it will stay on the track, but oftentimes it still falls outside. Please let me know your thoughts.

I need to order a rail for my E25, can you send me the link?

Hey would like to order new rails and bushings for sole e25.

Where do u buy the parts?

How long does shipping take?

Do you have a website to order parts from

Can i order some

I have a Sole e20 and the left green roller / wheel keeps coming off rail. It starts squeaking really loud right before it comes off. I ordered a new wheel and a new cover the wheel glides on from what I thought was the Sole company. I can see they shipped an 'L' shape cover - will that work? Seems the groove in the cover would hold the wheel on, but it's not the same as other side. My machine works great except for that - which, well...keeps it from working great LOL Just come to Arkansas and fix mine -ha ha ha!

Since these issues are all design defects, will the horrible Xterra cover these costs? I spent a lot of money I this to have it not work. Everything is tight and assembled properly and it’s barely been used. Xterra should be ashamed.