Are there going to be any class action lawsuits against Sony for forcing people to buy a new tv ? Why would they terminate the updates for the TVs? People spend $3000 to $5000 on those TVs.
Hi @MdAdil-cs7pq, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony TV! Please access this link and follow the steps to perform a software update on your Sony TV using the USB flash drive method: www.sony.com/electronics/support/lcd-tvs-android-x90k_x91k_x92k_x93k_x94k-series-55-85-/xr-65x90k/software/00280964 You may also check this article for some useful information about updating your TV's software: www.sony.com/electronics/support/articles/00028577?#without%20Internet Note: Make sure that no other USB devices are connected to your TV. Regards, Gerson
Hi sir can you help me. My sony BRAVIA 4k VH21 can't turn on its usb debugger it says that there's something that need to install to turn on the usb debugger from developer options. I hope you notice my concern sir.❤
My kd60x690e has software issues i guess. No wifi, no installed apps and cant read usb drive. Now i use chromecast to hdmi port to watch tv. I tried to install uodated software, but didn't work. I used 3 different usb. Downloaded file and plugged in the power cord while pressing the power on button. But nothing happened
Hi @niksonjohnson486, Thank you for contacting Sony support, we're sorry for the issue that you're having with your Sony KD-60X690E TV, this is definitely not the experience we want you to have! You can try resetting the TV to factory settings before updating the TV's software by following the steps provided below: Turn on the TV. While long press the up arrow button on the remote control, press the power button on the TV. (The TV will turn itself off, then back on again.) Release the up arrow button. Once the TV is on again, perform a software update by following the guide provided on this link: www.sony.com/electronics/support/lcd-tvs-x67xxe_x69xe-series/kd-60x690e/software/00262189 Regards, Gerson.
That's a useful video, but useless if we can't have the actual firmware! Is there any archive on the internet for all the firmware files of your older TVs that were completely wiped out from Sony's website? There are electronics companies that still host files for products they sold in the 90s but you don't keep anything for products that customers bought for thousands of dollars less than a decade ago. Way to go.
Hi @SamuelCarrier, Thank you for contacting Sony support, we are glad to assist you with your inquiry regarding your Sony TV software! The software updates for certain older TV models have ended and are no longer available for download. If the version on your TV is lower than the one listed, and you wish to update to the latest software, please Contact the Product Support team for assistance via phone call or chat through this link: us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Please access this article for the steps to check your current TV software version: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x850d/articles/00121074 Note: If you haven't experienced issues with your TV, you may not need to update the software. Best regards, Gerson.
Hi @anjiakkenapally1416, Greetings, and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/ Regards, Gerson.
Hi @iSquishy89, Thank you for contacting Sony support, we're glad to assist you! You can use an external USB hard disk drive (HDD) for file playback or app storage with most Sony TVs. Please access this link and check the applicable models and categories of the article to confirm the file formats that your Sony BRAVIA TV supports: www.sony.com/electronics/support/articles/00148248?. Regards, Gerson
Hi @BlerdNation1111, Thank you for contacting Sony support, we're glad to assist you! You can check your TV model at www.sony.com/electronics/support, for software updates and announcements. Regards, Gerson
