You know what's even worse? Regardless of the good job that techs do, they have a high probability of getting a repeat just because a customer words their problems a particular way.
Never again will I work for Spectrum!! Was a SSA in the retail store for 6 months and I couldn’t take it. We would close the kiosk and tell customers that it wasn’t working and to pay their bills they’ll have to talk to a store rep when really they wanted them to sell them on additional services. I would get constantly yelled at because the machine not working and would have to lie to them on why it’s not “working”. My management team would get on me for not keeping everyone calm. All they care about is sells and could care less if you’re there to drop off the shit equipment. Long wait times, I just couldn’t take it anymore. No wonder in that specific store, the SSA before me only lasted months before quitting. Since then I’ve come back to AT&T and I’m loving every single day of my much higher position l!! Thank god I left Spectrum!
i was chased off too for actually doing my job here in LA CROSSE WI. i loved my fucking job, it was the closest iv ever been to being very healthy and fulfilled; all the people you get to meet and impress is so incredible. but i fucking hated that company more than anything iv ever hated in my life.
when the spectrum technician came with the supervisor to check why my wifi is so slow ranging from 1 to 10 megabytes. They changed the modem, then when the supervisor left, the technician told me that the supervisor was making up excuses why the wifi is slow. He said to buy my own modem and that spectrum is a$$. He was right 😂. I appreciated his honesty♥️ and telling the truth that spectrum is using terrible modems screwing the customers
Sorry for you dude. I work for Xfinity, never had such issues. Although we do have crappy techs, especially during full-rush, still. Good luck to you, and thank you for the video!
Don't know a single person who thinks it's good. And I'm currently sitting in my room with no internet because we set up everything correctly and spectrum can tell left from dog cocks
You're so good to your customers and such a skilled technician. If you ever are looking for a position reach out to me, I'm in the industry. Thank you for a first hand experience!
Dang, I had the same experience. Supe started riding up on me making up shit I was doing wrong. The MAIN ISSUE was you were expected to work all hours but you couldn't control your time card. The app would make it impossible to clock out. Between the app, HR, supervisor, and that terribly managed call center you just couldn't ever get the hours fixed. Pay close attention and log everything and there are lawsuits to be had here for sure. They are an extremely unethical company.
Spectrum sucks! Several years ago got service, had problems from the start! Called for a tech to come out,before he left he asked my wife out to dinner! I filed a complaint, they gave us the full package for pennis! 6 months in experienced a fire ,I called and asked for service to be put on hold till I rebuilt ,I called back after remodeling and was told they had no record of the deal they gave me! Then a month later I got a letter in the mail that I owed 3800.00 for fire damage done to outside box, I called and had a field adjuster come out and showed him that they put their box on my neighbors property he wanted to know who gave them permission! I never heard back again!
As a fiber install tech who just recently got laid off due to my company's lack of management, I can we never climbed poles like this. Our taps were always usually within 16 feet of the ground
Any update to this? Got me curious straight from the beginning. I've read on reddit numerous times about Spectrum as a whole being a very dishonest company which is how I found your video. *EDIT* Just saw where you said you're working again, good on you man. I hope everything goes well!!
The manager that fired me and two others has since been fired also along with one of the two responsible for the whole incident. Karma has started its rounds but I will never work for this crap company again they are too untrustworthy.
@SWVA-YAKER 2018 I Just had a Online first Interview, Today.. Ya in my Past whenever A Manager got Me Fired,. for no Good Reason,. they ALWAYS Lost their Job shortly After,. this is Why its Best if Ya can to Start your Own Company,. and get your Own work. I Just searched For Spectrum.. videos.. Trying to find Out what people Think of the Company,.. no Wonder why they Are Always Hiring..
@@DeaFBRED It's a toxic work environment, Even HR performs CYA (Cover your ass) I cant tell you how many safety violations this company will put you in if you work maintenance, Getting called out at 230AM to places with no cell service with no other techs around and you have to gaffe a pole such as this guy did in this video. It's a good ole boy environment as well. The day they try to get rid of me they will wish they didn't, cause I've got a case built against everyone.
People depend on being able to watch 55 minutes of commercials every hour! Spectrum is very serious about their commercial delivery service.... only the best will do
A spectrum driver hit and ran my vehicle while it was parked on my property and they covered for him and wouldn't release any info for the dispatch. Disgusting
That’s the only nice thing about working with dish network is because you’re installing a satellite so no pole work no digging through weeds no nothing. They also have great benefits flexible schedule and will have decent pay and you either be installing a dish on the side of the house or on the roof
Xfinity has just became available in my neighborhood. I've had it less than a month and my damn printer doesn't work half the time. The printer company says it's the internet the internet says it's my phone the phone company says they don't have anything to do with it because I'm trying to print from my Wi-Fi. I'm going crazy chasing my tail. If a page starts to print and it loses signal for a split second the printer stops and sends the paper out. Sometimes it may have only a word of two printed on it.
@@LH-kz2nf Xfinity tech here. based on what you described it cannot be a problem with the wifi per se. If your computer browses the internet just fine and can download/stream content, but your printer cant print, its not a wifi/xfinity issue. Moreover, Xfinity cant diagnose or help you with the printer My first guess, is you might need to connect the printer to the 2.4 network, not the 5.0, if you're trying to use wifi to connect (most printers and other secondary devices like security cameras need a dedicated 2.4 network to work properly)
I’m confused. What did you do wrong? You’re nowhere near power, using all the right gear, didn’t ignore your secondary. You fixed the problem. What’s the issue?
Spectrum deserves to go bankrupt and disappear forever. So sick of their godawful services that are absurdly overpriced. They're way worse than EA, Activision, and Atari COMBINED.
i agree they are sight. we have a damaged mainline its been damaged before they even took over. and every time a tech comes out he sees orders to have the line replaced calls in and tells them and they do nothing. when things get bad they just keep upping the internet speed and add a stronger booster.
Wow, so it’s not only the customers who hate spectrum. Pre covid I used to be in LA a lot for work and have Spectrum in my house because it’s pretty much the only option. Cuts out like crazy, ping spikes regularly, ‘up to’ speeds of 200 Mbps but I was lucky to get a little over 1/3rd of that. 70 Mbps is obviously not bad, but it fluctuates like crazy and don’t advertise with speeds 3 times higher then lol? Then a technician once told me it’s not uncommon to have more than 1000 customers on one node in the area?? I was shocked, a cable technician back at home in Europe told me they try to have max. 300-400 customers on a single node, and I was always able to get at least 860-ish Mbps on a gigabit plan, even slightly more after getting a new modem with a few more channels. I now have DSL at home and it’s way cheaper, super stable and I get 100 down, 40 up with 5 ms ping, instead of Spectrums usual 60. Can’t get DSL in LA because AT&T’s infrastructure has been rotting away forever, it’s spectrum or nothing really. I live in the middle of nowhere in Europe (so no fiber yet) and aside from wireless options, I can still choose out of 5 major providers on either DSL or cable. I can’t believe a huge, vibrant city like LA is terrorized by Spectrum’s monopoly and on top of that they reward u by giving u the worst service starting at 80 bucks a month lmao. And a year a later they double the price for no reason lol, and that’s legal. I swear how are these people even satisfied with themselves? AT&T needs to come through with that fiber.... Spectrum treats their customers AND apparently their technicians like shit, ew... can’t imagine how they treat the rest of their employees.
Can you help convince my dad to go back to are old provider? We never had any issues until we moved to spectrum. I don’t understand why he switched to the crap.
I live in Wilkes County NC dealing with lots of instability with my Spectrum internet. Techs keep coming saying the signal is good leave and the problems continue when they are gone. What you recommend I do to fix my problem for good. Missing out on my online training zoom calls. Thanks!
My ex wife is a QC inspector for one of the major companies that installs all the aerial and underground in GA and Alabama. Basically she drives all over the place everyday checking behind all the crews making sure they did the job correctly and that they did the work they charged for. She goes out of her way covering the crews ass most of the time. She will fix problems that she can to save the crew from making a long trip to repair something they've already gotten paid for. Its nothing for her to put on her climbing spikes and go up a pole to fix something that wasn't done right. She cleans up the wreck out that their lazy ass leaves behind including loading up by herself partial spools of wire (yes the big wooden ones). She'll use her chainsaw and cut up the poles they change out load them on her truck and unload them at their shop. She catches a lot of them charging for work they didn't do or its left incomplete. Can't believe some crews will charge for hundreds of feet of cable they never installed. Her bosses stay on her ass for fixing the crews problems they leave. She doesn't get paid for doing it because she is on salary. One thing I will say is that she can out work or keep up with most any of the guys. She started out as a grunt (ground hand) and she loved the physical work. I swear the woman is not right lol. I've did construction work all my life but dude I'll tell you now you can have that shit. It's not the heat or the cold I can deal with that, it's all of the other bull crap you guys go through. When you make money you make good money but people don't understand you might get called out to do something that doesn't hardly pay anything or you may have to wait for several hours for the power company to get to finished and move out of the way. People don't realize just because you're on the job doesn't mean your getting paid for sitting.. If you're near the mid west GA area and need a job hit me up they're always needing people. You wouldn't be working for spectrum, charter, Xfinity or no one like that. This company is the ones that install and maintain all the lines for the little cable companies like I listed. They don't do residential service.
Honestly, like every one of my jobs would be a failed QC. I dont feel bad about it though. The only way to make good money is to constantly cut corners where you can. If techs were to do every job by the book, they would make less than minimum wage. I almost never put ground blocks, house boxes, change all fittings, etc. You would not imagine how absurd the expectations are of a technician ( For example at my company lets say I get a trouble call to replace a customers remote. Just to replace that trouble call, I am supposed to: Climb the pole then check the signal at the top of the pole and replace all fittings and put a house number tag, then go to the house and measure the signal and replace all fittings and put a new house box, put a new ground block, put a sticker to the ground block, then walk around with a howler and check for any leakages, then measure the signal each device and put a new fitting on the cable on each device, and replace all splitters. Note, that I am supposed to do all this, when all the customer wants is a new remote) And despite me not trying for QC, I still manage to have one of the lowest rework and repeat rates (both generally below 6%) One big problem I see is there is absolutely no incentive to be a good technician. When I first started out, I wanted to be the best. I wanted to make my supervisors happy. To give them good metrics, etc. But the problem is, the only one benefitting from your good work is your company and the sups. You get paid the same regardless. Therefore, you should always just do enough quality to not get fired, and simply focus on quantity so you get paid more, and hope you dont get qc'd (as far as I know, only 2 of my 4000+ jobs were qc'd) in any case, thanks to your ex wife. It really strikes me that a person would go out so far out of her way to help a person she doesnt know, when she also actually gets paid to catch these people. I've always imagined people who QC really hate techs
Lol. You should’ve known better than to record. Spectrum is crazy about safety. I’m in sales so I’m lucky but you guys can’t sneak anything by. Glad you found a new job though
The sad part is now techs have to do that for way less pay because of self install kits so techs dont care about your service because they dont get paid enough best thing is to say no to self install and pay the tech fees so they can feel good about doing there job and giving you better service but still there are good techs and bad techs but now its even worse
I agree spectrum is trash to work for now....I was making almost 2000$ a week as a 1099 contractor it was awesome until covid happen and then spectrum took advantage of us...every work order was setup as a self rescue meaning instead of a triple play you're doing a full install at the price of a service call all day long. They said they would eventually get that situated it's been a year already and there still pulling that crap I left and will never go back.
comcast has something very similar. Its called "self install" or "technical assist". Pays pennies, but customer expects you to do everything. Its basically where you're supposed to only "assist" the customer, but not do everything. But obviously, we all end up doing everything anyways. These jobs started with covid Then there is also "tech recovery" or "failed self installation kit". This one basically means the customer tried to do a self install, but failed. This has been around with comcast for several years at least The problem with both of the above is when the client has many devices. You get paid the same regardless if its 1 device, or 10. There are ways to go around this and change the job type, but its all just a pain and sometimes not worth going throught the hassle of changing
If you need an in-home Spectrum technician ask for Roy Holden Jr. He is famous for having no complaints and can be easily found on the internet for his heroic service.
ngl i agree. the service and support we get from them with a 100mbps plan is so bad. we are lucky if we even get 3mbps. nobody else in our neighborhood has this problem. weve called spectrum over and they refuse to help us.
Yep. I'm a tech for another company and I see some of the work spectrum puts out and I can tell that the company is garbage. Sure the text leave the mess that I can see but they were trained to leave it that way. I hate Spectrum, my neighbor hates spectrum, as a matter of fact everybody I know hates Spectrum. They will be gone with the fiber era coming up!
They always go on maintenance, i understand that but why the fuck are you still charging 70 dollars for some dogshit wifi that cuts out every 2 days for maintenance?
Field technician FT5 been with the company half a decade still cannot switch schedules they won’t allow it even had another sup ask our manager they said they need the man power for our schedule . Also been passed up on promotions just so these assholes can promote their fiends it’s such a Bs company they even lowered our bonuses from tier 5 600$ to tier 5 300$ it’s so bad man spectrum sucks can’t wait to leave and become a trucker
Spectrum is garbage over priced and you can flip channels and you see more ads i was watching a movie and i counted how many ads before the movie start 16 ads. The box they use sucks
Spectrum is the worst cable company on Earth how do they even keep going nobody likes spectrum nobody likes the constant commercials that they have to watch having spectrum cable and nobody likes their service it is the worst cable company on earth
Yea around the time this video was release I was put in jail by spectrum Internet. Very slow speeds. Called them every other day until I figured out what was going on. Spectrum is a monopoly. Now I'm saving money to sue spectrum and the state of Florida for what they did to me.
Bro I got fired from spectrum to fix the internet ran a new drop grounded and their was no ingress super visor came found Barrels in the line and said why I did not replace the lines and fired me spectrum sucks I miss time Warner
I worked for a company called Wave broadband here in the Bay Area. Paid decent, mainly did it for the experience. What I liked the most about that job was meeting satisfied customers, fixing their issues, meeting nice people and just pole climbing. The absolute best was climbing in SF and getting some amazing views.
My sup told me to go to Walgreens to get a covid test and turn around and go home.i tried coming in anyway to work..I told him I didn't have covid.i already took a test.so later that day he called and said why did you use the company truck on your day off.i said huh you told me to and I was scheduled but was sick.so he took the van,and I had to get to work on my own.so fast forward 4 months later my heart problems had me out a week.so my sup the manager and the h.r was on the phone saying your employment is terminated due to you using the company vehicle when you wasn't supposed to.i couldn't believe it.why wait so long to fire me don't make sense
I have centurylink and it sucks. I dont even get the full 10mbps download, and dont even get 1mbps upload. Spectrum just put lines down in my area, should I switch or keep suffering with centurylink?
I worked there when it was Time Warner. Sounds as if they rolled their ridiculous concepts right on through to the new branding! AT&T is no better! Maybe even worse if that's possible!
