SPELLBINDERS Update........you will want to hear this! 

Glad to hear I was not alone. My dies would not go through the machine. I received the same list of things to do. I was told that it was nothing wrong with the machine. I was told to return it for a refund. I thought they would at least offer me a new machine which they didn’t . While waiting for an answer from spellbinders to resolve this issue, I was watching Coffee and Crafting, where she turned the A plate over. That worked.My thought were why should I have to do this on a machine I paid go money for. I then purchased the machine from A Cherry on Top. I was totally dissatisfied with my response from Spellbinders especially with amount of money I have spent with the company. After reading the comments I was glad to see it wasn’t just me.

Mine slips and it does not cut or cut and emboss dies properly. I have owned many manual and electric die-cutting machines and every one, except the Scout has worked right from the box perfectly. I'm going to contact Spellbinders because right now I have an overpriced paperweight.

Thank you so much for this video, so glad I watched it and read all of the comments saying they have the same problems, thank you to all the ladies adding info on this. I had fallen in love with the blue one and was considering buying it since it would look lovely on my table and give me that extra size on the sides but now I wont. I'm sorry but I call BS on this, I have both the Sizzix Big Shot and the Sidekick and have never had to "season" my machines, they worked right out of the box as anything should that you pay for. So yeah, not willing to buy a machine and have to cross my fingers that I don't have any of the two big issues that people are having here. Such a pity. I also was quite surprised when I saw on Spellbinders website that their latest big machine has lost its golden borders and is now just white and silver, its the same colour as the Sizzix Switch machine. One of the things I most liked about Spellbinders was their golden colours, and reason why I would have bought it at some point. I don't understand why they would change what is unique to them.

I had the slip issue when I received my scout. I too was very disappointed. The plates would not feed through the machine. I placed a silicone mat under my machine to stop the initial sliding of the machine and kept trying. It finally worked and became “seasoned”. She works like a charm now. Hopefully you get your issue fixed and anyone with a problem like I had doesn’t give up.

Thanks Rhonda for sharing this information with us. I’m sorry but I don’t think you should have to SEASON a machine to get it to work properly. I’ve been crafting for years, I have several die cutting machines (both electric and hand cranked) never ever have had to SEASON a machine!! Send your machine back!! ❤️🤗🙋🏻‍♀️

Thank you, Rhonda, for the update. I appreciate you reading his response. I send you lots of good luck in that your next machine will be even better! (While I understand that a machine may need some seasoning, you did so much in the 1st video, it should be seasoned by now right!?) ❤

I had an issue with my Spellbinder Platium and I got in contact with them and was very disappointed. I have been crafting over 30 years and had a scrapbook store and use to carry spellbinder dies and loved them. Years later I saw their platium machine and loved that it did 8” paper.My son bought me it for Christmas and it never really performed like I thought it would but it did cut it just didn’t have the amount of pressure I thought it should. Fast forward a few years it got worse finally I looked inside where the rollers were and the plastic holding them was all cracked and broken. I don’t know how long it had been like that but the machine had just turned 5 but it must of been like that for at least a few years. They finally did offer for me to buy another machine at half off but being in Canada it would have ended up costing way too much buying it from them so l passed. I will never buy another machine from them because they don’t back their product and now I see I wasn’t wrong to think that.

OH MY GOSH!!!! I Just ran into this video. I have the same issue as you. My machine (the lilac) would not grab the plates and even worst, if I tried to include a die. I too got the same emails from spellbinders with the seasoning information and an attachment with the instructions to season the machine. I followed each step and the machine is still not working. I told them I wanted a replacement but they just sent me a return label. So im returning it. I too love spellbinders, so I just ordered the rose quartz from Scrapbook and hope it works this time. I too have a platinum 6 and love it. I think spellbinders is the best.

Now I don't feel like I'm crazy! I was so excited to finally receive my Scout and then so disappointed when it cut only a portion of the die. I built what would be a typical sandwhich of platform, cutting plate, paper, die and top plate and ran it through. What should haved cut did not. I then added one of the shims in the box and it cut. I did not think I should need a shim with the die I was using. Then I reached down and picked up my sidekick. plate, paper, die & plate. All fo the die cut perfectly. Not really sure if I expected too much as this is my first Spellbinders machine. I loved the idea of the 3 inch width. Just a scooch wider than the sidekick. Loved the smaller footprint. I have Big Shot, the much larger big shot that is manual and the latest Sizzix switch, Tim holtz vagabond and Sidekick. I am not new to cutting. I will stick with this Scout as I really want to love it as well. I also had to tape down my die as it slid like crazy.

I have the lilac scout, and haven’t had any difficulty with it doing what it’s supposed to do. I’m sorry that you and others have had trouble and not the kind of response that is expected from Spellbinders. I have the platinum 6, Betterpress and glimmer systems, and like you have come to expect a level of quality based on prior purchases. I do hope that the company will appropriately address what seems to be a fairly good size of customers with similar issues.

Hi Rhonda Thanks for bringing this up! Literally the lilac scout was so tight it bent my dies my thin wafer dies and wouldn’t go through at all with the dies that came with the scout! I did get another Pink Scout which works well with no “seasoning”! But I’m still waiting for my refund and it’s been a hassle. I had to be very insistent about the lilac scout not working before I finally received the shipping label for return. I hope you get your machine replaced! I thank you for your video about this because I thought I was going crazy! I appreciate all you do and I thank you for bringing this up!

I also had a hard time getting the plates to go in all the way. It would slide & then stop after only about an inch went thru. So frustrating so I called Customer Service & the CSR told me it had to be seasoned. She wanted me to send her a video & proof of purchase. She mentioned in my email that the beveled edge of the 3D folder should go in first. I tried that & it worked. I also tried several other dies, they cut no problem. I didn’t know the beveled edge of the 3D embossing folder had to go in 1st. I’m sorry you’re still having issues 😢

Hi Rhonda, I think this machine is adorable, but I already have so many that I didn’t get. Now I’m glad I didn’t! Thanks for sharing the information for everyone that did buy it. ❤

My question is why put the machine on the market when they had the same issues with the small die machine that looks identical to the scout from STampin Up? I have a useless machine.

Hi. I also have the scout but had no problems with it. I accidentally ran two sheets of 100# Cardstock thru to cut out a small die with intricate details…but I flipped the die with the cutting side up. It cut perfectly…but I was more surprised that there actually were two sheets of 100# Cardstock and the die cut thru them both. Tried again with two sheets of Cardstock and a different intricate die…cut came out perfectly. Hope that helps.

So glad I saw this video before purchasing a machine from SB. I have an older Gemini Jr. & a new Empress which is awesome and I highly recommend. I got the Empress July 3, 2024 when it was $70 off. I’ve been wanting a manual machine for 3D embossing folders mainly and was just about to purchase a SB machine. That will not be happening after this fiasco w/ their new machines. It’s a pretty simple premise not to sell a machine that doesn’t work upon receipt. Let SB “season” it before selling if that’s how they want to make it. I will be waiting for the Gina K Intricut to come back in stock…I love the idea of being able to adjust the pressure to eliminate shims. Sorry Spellbinders but whoever decided it was okay to sell a machine that isn’t ready for sale due to seasoning issues made a big mistake.

I am so happy that i found your RU-vid channel as I have had the same issue. Like yourself, I am a big Spellbinders fan but I was so disappointed with this machine and will be sending it back. Good luck to you and thank you for posting.

I bought a previous version of the scout. It is 2.5 inches wide. It does work but I found it hard to use. It has a suction plate that does not work most of the time. So I have to hold the machine down while cranking. I thought it would be great for all the small dies and a handy travel machine. It finally broke and I vowed not to get another small die cut machine.

I hope it’s better than my Prism… the gears break so easily in them because they’re crappily made with cheap soft metal and plastic… they sure didn’t want to replace anything for any of us,they just discontinued the item and wrote us all off en masse

Interesting I too am having the same issue. I’m sorry that I didn’t see your video before buying. I’m having a terrible time with spellbinder sending me a return label. The first response was the same cookie cutter information that you are reading from your letter. I did exactly what they suggested to me, but it still would not work. I sent another email. They responded with the seasoning of the machine. They told me to keep on crafting. I still can not get the machine to cut even with thin paper such as copy paper. I even told them that I tried multiple dies simple and integrate dies. No response. So I tried using the exact dies with the exact paper in my Big Shot, my Gemini and even my mini Temu cutter. The dies worked in all of my machines, but the spellbinder scout. It is not the dies as suggested. I emailed again. I still have had no response. I was so very disappointed. I wanted a little machine with which to go to my weekly crops. I guess I will just have to keep hounding them.

The problem I had at first was that the sandwich moved off center as I began rolling it thru so I had to straighten it out and it did it again. After a few times thru that stopped.

Hi. Just happened to see your video. I am not trying to bash on spellbinders, but the queen of cardmaking said that SB has great customer service. I couldn't disagree more. I have received 2 different Large die of the month kits, and both came without one of the layering dies in both, and 1 2d embossing folder that didn't emboss at all. Both occasions (for LDotM) they gave me a $5 voucher (which can NOT be used on any of the club kits) I continued to see the same dies being sold, which just upset me even more...are they selling them without the same pieces. Only once did they make it right on a stamp and die kit...only because EVERYONE did not receive the same missing item. I never did hear back regarding the embossing folder. I have since stopped purchasing from them. It's hard too, because they do have some great products, but i work hard for my money. I wish you all the luck with them and your scout. I will continue to make things with the products I have purchased from them.

WoW!! Well, I know you have been crafting for many years. Me too!! So long I have that 1000 lbs original Sizzix press. Ugh, that thing is heavy!!! I have never SEASONED a machine yet. I do have a Gemini Mini that I am trying to return to HSN. Do not like it at all!! It will not cut either. I think I am going to wait a bit and see how all this plays out. I'm sorry you're having this issue. It sure makes you think, doesn't it. Thanks for sharing his response. I hope you get a new machine. Have fun on your trip!!!

Just catching this video. So many videos out there with no issues. I have never heard of this type of issue and don’t know of anyone who has had it either. Over the years i have had 8 different machines and never had one that slipped or didn’t cut. So sorry some of you have had this issue.

Mine will not cut either but they will not replace the machine which is what i wanted. I did the seasoning steps but the machine still quit working. It worked greT at first and will not cut now. Can not wven get it to cut a piece of copy paper.

I pre ordered the Scout and it was a while before it came it and when it did I immediately completed the registration. I have been a Club Member with Spellbinders since 2017 and was shocked when I was told to return it for a refund. I thought that would replace it but all they offered to do is send a shipping label which they did. I have only used Spellbinders dies in the machine and it worked great at first and they all of a sudden it just stopped when it got to the die. I did all of the seasoning steps and it still will not go thru. I was very disappointed in the response. I used some of my rewards on the machine and was told that a new machine would cost me whatever was on the website when I ordered a new one which obviously is going to cost me more. Even if they are out of stock I was willing to wait but that wasn't even an option. I thought the machine was the perfect size and loved it at first but I also need it to work. I have the Platinum (the 8.5 inch wide one) so this was for small cuts.

I sent my machine back. No amount of “seasoning” helped.

Send him your video and just tell him to watch it. My pocket remains closed. I am so sorry you have to go threw this again. I am upset for you to have to have this so drawn out. It sounds like they might have had a few complaints?

I have not had much luck with there products. I have a spellbinders 6 and always had problems with it. I will not buy there machines. I have been crafting over 20 yrs and never had to season a machine!!! I have several different machines electric and manual and NEVER had to season a machine!!! I do not believe a machine needs that!! You should get a refund !!