SREcon23 Americas - Human Observability of Incident Response 

Human Observability of Incident Response
Matt Davis, FORM.com
In learning from incidents we also learn from each other, and about each other. The choreography of coordinating our response requires us to understand one another at the same level we're attempting to understand the incident, interconnected as a unified socio-technical system. This talk will give you practical advice on producing repeatably better outcomes by revealing the Human in Incident Response.
View the full SREcon23 Americas program at www.usenix.org...