Bats problem with making people prove they are disabled is they have to prove it. Fraud and fakes always punish the real ones and it should never do so. Tell people to stop faking.
Fine, your sight is impaired and he wants to hold your dog outside. Let him do that and when you go in knock everything you can touch over. Trash the place. Not your fault
That store looks like a quick stop, she probably would have been in and out in a couple of mins. Why would you push the issue of if the dog was a service dog or not. I doubt the dog will do much damage in 2 mins. I ran a small store like this for 35 years. The avg customer time was less than a min. Refusing service just because they have a pet with them in your store for a min or 2 is just stupid. Now it's going to cost you $60000.
You see, but it isn't "a challenge to determine whether an animal is a legitimate service animal." The ADA requires the only information you can ask a person are the two questions you provided - and it is true there is no documentation that exists. However, service animals that are acting unruly, aggressive, or otherwise appear to be untrained in that they are leaving their handler for non-work/tasks can be asked to leave the premises. You can tell when a pet comes in vs when a service animal comes in based on their demeanor.
I was in agreement with you until your last sentence! If a animal performs the tasks for someone disabled then they are a service animal, period. If they are a service animal that does not behave then you are right they can be asked to leave but that does not mean they are not a service animal.
Yes! Most people forget that buisness can ask any ill mannerd dog to leave regardless if it is a service animal or not. This is what is stated to protect the businesses. It is everyones responsibility to control ones animals, regardless of situation. I am not saying that is what this situation is about however. This soinds like the store was just wrong and the dogs did nothing to warrent being asked to leave.
@@eliicd303 That may be well and good but according to the ADA, there is no federally mandated training program or documentation/registry for service dogs.
The bottom line is that it is more imperative to ensure that all legit service animals are allowed access than it is to keep fakes out, even if that means a few fakes slip in as well. And there are already provisions for a business to remove any animal that is misbehaving, whether they are an outright fake or just a poorly or incompletely trained SA. So trying to proactively guess at it and limit access on a "just in case" basis is entirely inexcusable.
Easy solution: Ask if it's a service dog. If the person says yes and the service dog causes financial loss or loss of business, you hold the owner accountable. A police investigation will determine if they were lying. Liars should be put in jail.
To Duck Stop Mart: You either let people with disabilities into your store with their service animals or your business will be shut down forever for this violation of both the law and the Americans with Disabilities Act.
I bet they won’t deny service to a person with a service dog again! This is an exceptional case. Most of these stories, the business no consequences other than bad publicity.
Now.... it sounds like they did the same thing during the investigation. the guy said they found "undoubtable proof". clearly the store was tested under scrutiny and failed...to let a service dog in again. during an investigation operation to see if service dogs were indeed not allowed in.
These problems with certifying service animals could all be solved. It would probably require a federal licensing of trainers and a certification card issued to service animal owners. My wife works at Target and watched a woman's so called "service dog" threaten and actually lunge at customers. No actual service dog will ever behave this way. Target security ran her off but she and her dog caused so much trouble in the parking lot that police had to be called. These are the sort of people that make things difficult for everyone. So many people try to pass their dogs off as service animals that it's necessary that we go to a lot of trouble to preserve the ability of people who actually need these animals to utilize them. These troublemakers really need to try to dredge up a little compassion and stop being so self centered.
This would be an expense for disabled people who are already trying to live off disability funds. I trained my own dog to do what I need her to do. Why should I be forced to get "certified"? As others have said service dogs are easy to spot.... so are fake ones if you use your brain.
Requiring certification documents for service animals will result in higher taxes to pay for the increased bureaucracy and probably higher a cost to obtain service animals.
there is a article dating back from February stating the fine was upheld against the business they could choose to appeal but there isnt a point to appeal as there is multiple people stating the business is in the wrong
I would recommend that any store owner that even thinks about telling a disabled person that they can’t have their service dog the disability may not be Visible and you have no right to ask me anything you need to watch the dog if the dog is like really if he sniffing people get Owen like a dog will go back and straight to the crotch of most people! Then you can ask if the dog is a service animal but if he’s got a vest on and the dog is right there by its own or you need to get over your phobia
Laura C....totally agree. my service dog NEVER jumps up on people. Doesn't bark, bark, bark. Well behaved and trained. And as you know, unruly dogs anywhere can be aggrevating or disruptive. peace.
However, a "Service Dog" while it should not jump up nor bark, it MAY do so and that is not grounds for denial of service. THAT is a sad situationthat simply allows morons to claim their pet or untrained "Service Dog" is legit!
This - this needs to be the reaction of authorities. Too many cops and authorities just shrug and say it is a civil matter. The other side needs to be even stiffer penalties for people who fake a pat as a service dog.
To the store owner in this video: You are willing to violate the policies and procedures of the store you own, violate the Americans with Disabilities Act, violate the state law, violate the federal law, and violate the Constitution of the United States and America by appealing the lawsuit. If you appeal the lawsuit against you, the judge is going to dismiss it and have you placed behind bars for discrimination.
As a business owner, who cares if the dog is a legit service animal or not. Invite them in, serve them, take their money. Let the whole fake service dog thing be someone else's issue. If the dog isn't disruptive or running wild, then let it go. If it is a wild dog, then it is not a service animal.
It doesn't matter if some ROTTEN liars perpetrate a fraud with their dog...THE LAW IS CLEAR...bet this store owner wishes he / she had followed this FEDERAL LAW
The store in this video is no longer in operation because the manager of the store decided to discriminate against a legally blind woman with a truly trained service dog.
Should require all animals be allowed, and only be removed if they bite someone or destroy property,if people have to use incomplete data to make a judgement of wheather a dog is a service animal or not.
It should be allowed that owners of service dogs, and miniature horses to show the Legal license of legitimate service animals, or as long as the collars and or vests are very obvious. The owner can also learn to recognize what are and aren't service animals, by how they react. Then the owner of the establishment can call the police on the 'fake service animal' owner.
People faking service dogs is disgusting. Try taking a cane or wheelchair away. Real service dogs are medical necessities. Emotionally support dogs are not service animals
In fact, dog guides already go through a certification process. The reporter is mistaken. I can't speak to other service dogs. I do know that, whether for guiding the blind or other purpose, the dog handler is required to ensure that the dog (or micro horse, in the case of guide animal) is clean and well- behaved. The required bathing/grooming regimen is specified and taught to the recipient of the dog guide during the hperson's training with the dog. This cleaning includes daily brushing, daily tooth brushing, weekly bathing, nail grooming and sometimes expression of the dog's anal glands. Also, the dog guide handler (blind person) is required to run the dog through its basic obedience training and guide training frequently. Finally, all recipients of dog guides from established training schools (Leader Dogs for the Blind, Pilot Dogs, Seeing Eye and Guide Dogs for the Blind) carry identification that shows that their dog is certified. Now you know.
A certification program isn't required for service animals. The existence of groups that do provide certification doesn't mean that certification is required, and there is no official certification. That's why stores can't require proof of certification. People are allowed to train their own service dogs. Most people can't afford $50,000 for a professionally trained service dog.
It may be she has a guide dog and a medical alert dog. Some service dogs alert when their human is about to have a seizure, or faint, asthma attack, etc.
I know this is an old conversation but it is likely that one is setting to retire and one is in training to take over. Best teacher is the dog who's been doing it for years. My guess is by now retired dog is tits up in a sun beam while new dog goes to do errands.
Thinking more about this: my wife uses a wheelchair to get around. Would this business owner think he could legally refuse her entry into the store? A wheelchair is a medical device, just as a service dog is.
I respect service dogs, however, the dog needs to be well groomed and cared for. The dog needs to be properly harnessed and their person must be completely responsible for their behavior.
I'm with you on most of that, but 'properly harnessed?' The ADA actually states that the dog does not need to be wearing any specific gear.. not even a leash wrap or a vest. It is entirely up to the handler's discretion whether or not to put identifying markers on their dogs. I understand that it may make the dog harder to identify as 'not just a pet' but if you are in a non-pet friendly environment, it's probably safe to assume that any dog you see is a SD. If you have concerns regarding the dog's behavior, you can report it to an employee.. SDs are not, by law, allowed to pee on merchandise or menace other customers. (for the US, anyway)
Case in point. I am blind, and am just getting accustomed to meeting people with other disabilities who use service dogs. I was in a clinic when I encountered a woman with a service dog. Not to be invasive, just to be friendly I asked "Is that your guide dog?" She calmly replied that no, it was her emotional support dog. The dog smelled horrible. It was well behaved, but I could tell that it hadn't been groomed nor bathed in a long while. I didn't want to cause emotional stress for the woman, but I thought to myself...."This is a medical clinic, and all I can smell is dog (feces). How can this be allowed?" Most blind friends I have who use guide dogs keep their animals absolutely clean. I am also aware that numerous people I have encountered claim to be using service dogs, but it is obvious to me that the dogs are untrained, as they are easily distracted, bark needlessly, sniff bystanders and the like. So how does one know?
@@M11969 Wow. That's news to me, as some commenters here have stated that emotional support animals are indeed covered by the ADA. I think that airlines permit emotional support animals on flights. I will say this, and this is a blind man writing...the increasing prevalence of service animals had made it very difficult for blind folks. Not to seem insensitive (and I'm sure that I will), I can't take a tranquilizer etc. to lead me through public spaces. Many people push the envelope as far as acceptability...the elderly lady with her unleashed, unharnessed "emotional support cat," or the guy with his "emotional support parrot." I have had negative interactions with people, including the blind, who do not care for nor control their animals. I was recently being seen at a medical clinic and encountered a woman with a dog in harness. I asked her if the dog was a guide dog, blind brotherhood and all. She replied no, that it was her emotional support dog. I gently suggested to her that, if she was going to bring the animal into a medical clinic, that the dog should be clean and groomed; it was not. I was harshly criticized by a nearby nurse for "upsetting" the woman. BTW, she didn't appear to be upset; she told me to mind my own business. Well, sorry lady... if you have a dirty animal that smells like dog crap in a medical clinic, it *is* my business. Finally, users of dogs and other animals, particularly on public transportation need to be aware that some people are either allergic to their animals or are frightened by them; this is another reason why the animal needs to be scrupulously groomed, clean and well- behaved. End of sermon, go in peace.
Why in the world would someone who doesn't need a SD want to bring a dog into a business in the first place? Get around the rules? For what advantage? Is it trained to steal a loaf of bread? I'm all for service animals, and don't understand the "logic" of someone wanting a "fake" SD.
1950Grendel I saw a video some time ago with a woman who admitted lying about her dog being a service dog, even paying for “certifications” she knew were false. SMH
these are people paid to ruin the common man who owns a small business. why? Because corporations are in cahoots with globalists who want to run your life and be the masters of all people
@peter collins That you do not understand the plight of the small business man tells me loads about your reasoning abilities and as well the lack of a good education your family chose for you
Personally I think just use most of the same standards that they use for driving. This way it will be fair to everyone plus a basic obedience test to see that it can behave in public. I don't see why there should be any problems with creating such a system.
Too many moving parts and the potential for MASSIVE issues. Simple to know and follow the ADA. Businesses can ask a legit service dog to leave if it not under control, is aggressive or 'goes' in the business. It can also restrict putting the dog in a shopping cart or merch trolly.
The Duck Service Store needs to be shut down and the staff and manager should be retrained in how to help their customers both with AND without disabilities.
I don’t have a service dog, but I am blind, and I use a cane. Sometimes I will get store employees who say things like, I will hold your cane for you. Just take my arm instead. They say they are afraid that I will knock stuff over it with my cane or they are afraid that I will bump into somebody with it
Wow! That is spectacularly dumbfounding to hear. What is your response when people say they can just lead you with their arm? Seems like that would be a bigger liability for a business if you then tripped and fell after relying on an employee who thinks they can just lead you through crowded isles. A complete lack of respect for your personal space and autonomy.
When state budgets are in the $billions it wouldn't cost too much for each state to fund their own system of certification that *has* to be accepted by all other states. Tax increases (if applied) couldn't be more than a couple of pennies per capita. Even owner trained animals could simply be tested for a nominal fee to be accepted and issued with a 'certificate of competency'. It's only the inertia and incompetency of the bureaucracy that's in the way of such a system.
Why should I as an owner trained service dog handler have to pay to register my service dog? Do people who use wheelchairs have to pay to register their chairs in order to take them into stores? Service dogs are considered medical equipment.
@@amanofmanyparts9120 doesn’t matter. Under law they are classified as medical equipment. So long as the dog is not causing a problem they are to be treated the same as a wheelchair.
People who get a kick out of making life hard for someone w a service dog are scum, and deserve every bit of the misery they create for themselves and others. And, if they "cannot" tell a service animal from a pet, they can do what every American does who cares about an issue, go work on legal change. Meanwhile, abide by the law.
Bottom line: even if for some reason someone did scam the business to bring their dog inside...who cares? Oh no! A DOG! Seriously, was it worth the $60,000 to be a dick?
Michelle Charlton well u can have multiple...for me i have 2. They do different things...like one can go get help, another can do dpt..sometimes one dog knows something the other doesnt...so yes someone can have multiple..
@@cielonehellofaservicedog4648 and sometimes when one is getting older and can't get around as well the first helps train the second by showing what should be done by way of a good example.
It's illegal for any businesses to deny a service animal access or even suggest such a thing. It's also illegal to try and separate a disabled dog handler from their service dog. It's like saying to that same blind person "I need your cane, give it to me!"!
Just as you become a police officer a service dog should have a badge showing they are as service dog what's so hard about that ??people need to realize just because you bond with your dog don't make him a service dog..
Actually the ADA laws on service dogs is very clear. If you allow people from the public to enter or even rent a space you HAVE to allow a service dog and you can't ask any questions but what the dog was trained for. That's it. And if it's unruly don't make a scene and call the non emergency police number and tell them what is up. Just don't ever ever make a scene. Imagine if you were a war vet or rape survivor that needs that dog to not self delete...And imagine the stress they feel waiting for someone to bully them like this store owner and how hard it was for her to go out after that. If I'm a customer and I see someone doing anything similar there will be some lumps that might end up being dispensed.
Wait.... Does she have two guide dogs with her? What's her other service dog for? I didn't know someone could have two service dogs working with them at once... I've only had one with me.
yes they can actually, its really cool theyre called tandem teams. If someone has a disability that requires two service sogs or multiple disabilities that just one cant cover then theyll sometimes get a tandem team (:
I have on occasion taken my dog in training out with my current service dog, it does cause questions but most places have no problem as long as the dogs are well behaved and attended to.
When someone tries to deny you access with a service dog, show them this clip, when they hear it’ll cost them $60,000 they’ll offer to be your guide dog
Not every one can get a free service dog and they are just trained in obedience, and to preform task, and yes a person can get a dog or rescue dog from a shelter, train them and as long as its obedience and trained enough to preform task, like a medical alert dog, for seizures, diabetic alert dog, or PTSD to help comfort a war veterans, or anyone that has PTSD, they don't have to be trained by specific company and even if they are, only paperwork their given is that was trained by so&so inc. And vaccination record, I have my own diabetic alert dog and she carries my emergency contact information, my medical alert information, my medication to help bring my blood sugar up to normal level, and if I become unconscious, the emergency glycogen kit to mixed and shot be given to bring it up like that, or insulin, is also carried in her vest as well, I have a letter signed by my endocrinologist, saying I should have a diabetic alert dog and that I now have 1 with her name and description on the papers, my diabetes Dr signed papers. Just because you can't see a persons disabilities don't mean they don't have any, and to ask why is violation of hippa laws, and the real problems are emotional support animals are not the same thing as service dog, in fact just a pet that provides emotional support, cno training needed , a service dog that come from a training company charges 10k To 30k$ not every one can afford the cost, but as long as they are obedience trained enough and are trained enough to preform task to help save someone life or help them recover or guide, or with every day task like shopping carrying or picking up items that are all the dogs need to do that help you
yes it can happen, mini horses are good for mobility/ guide work as theyre very strong, but sometimes people with disabilities will have multiple that only one animal cant cover, sometimes theyll adopt another service animal in order to cover those its called tandem teaming and its pretty cool (:
Just because some people fake it; doesn't hold a bone in this case. This is like telling a black person " you can't shop here" because " I think" you're not really black. A form of prejudice. You couldn't tell she was blind? I don't believe it.
My wife(who works at Target) saw a lady bring a pit bull into the store, claiming it was a service dog, that was growling and actually lunging at customers. She was told to remove her dog by security. She and her dog then began causing trouble in the parking lot. The police had to be called. So I would have to disagree with your opinion. There are dogs, and people, that need to be ran off.
There is legally no registration for service dogs and if u have registration there no legal stand point in court with documentation bc it’s not required per the Ada
It isn't that difficult. A hoax service dog's behaviour is generally so clearly different and use common sense. If are a manager or shop owner, it's up to you to learn about the law, advice on what to look for and to train your staff. That's not up to the service dog owner. Basic commonsense, being informed not ignorant is the best policy.
This is important to me. For years I spent time helping an established professional breeder. They would breed, train, show and sell dogs, but every buyer was carefully vetted. When exceptionally qualified pups would show they had the right stuff some were even donated to legitimate organizations. Every "service animal" should be REQUIRED to pass a standardized test given by a licensed instructor/trainer, then wear a SPECIFIC badge and harness in public. Seeing eye dogs are the most highly trained and require thorough training of dog and human subject for the desired symbiotic result. Of course that's not cheep, especially when the government makes it unnecessarily complicated. Today we have many categories of "service animals" which multiplies the confusion. I have watched far to many spoiled, selfish humans sully the honorable work of the best companion working animals God has Bless humankind with. Every time I see "service dogs" in grocery carts all dressed up in anthropomorphic costumes it makes me crazy. My first question is why did she need to have two with her in that little store ? Fined $60,000 bucks. Good Grief.
No, it's not CHEAP! And wanting to cause discrimination which is what that would be with some disabled people being able to afford it while others would not so that alone should keep that from ever being required unless you want tax payer money going to pay for every service dog every disabled person needs? There are a lot of selfish spoiled humans so we are going to punish the disabled for the selfish spoiled people in this world? As far as why some disabled people need more than one service dog maybe this will help answer your question..... Q13. Can people bring more than one service animal into a public place? A. Generally, yes. Some people with disabilities may use more than one service animal to perform different tasks. For example, a person who has a visual disability and a seizure disorder may use one service animal to assist with way-finding and another that is trained as a seizure alert dog. Other people may need two service animals for the same task, such as a person who needs two dogs to assist him or her with stability when walking.
Service dogs temperament is so easy to tell. My dog hasn't been in training long. Did not sniff food in a grocery store listens to commands. I told him to sit and wait and stepped away to look at prices and he didn't move an inch. He stayed focused when a kid was like doggy!!!!! Like it ain't hard to tell.
I am disabled due to mental issues and so use a service dog that I trained myself. Since covid and because of other health issues I have do not go out as much as I used to, consequently my service dog is not always at peak performance, so to speak. She needs a refresher command now and then but still is never disruptive or reactive when on duty. She is getting old now and so I am in the process of training a replacement for her. When a walmart employee accosted me and was forced to apologize by a manager their excuse was "we are cracking down on fake service dogs". I suggested they might want to target people with unruly dogs and dogs people put in the carts. Walmart is the ONLY place I have been harassed about my dog. Assholes.
You can only have a dog with multi-task if they both are come from the same place... If not, so you will have as many as your problems needed! ... And not any dog of the same breed can be train, liked the others. It depends on the individual abilities of each dog.
Dogs? One dog is all people need. Not two. There are some rare instances where two may be needed but they perform different functions. If you need two dogs to navigate, you need more O and M training with a blind instructor. The most common tandem team are one fully trained and one in training but rarely have i seen 2 legitimate service dogs. I once saw three but they were fake after all three tried attacking someone for getting too close. It is reasonable for a store to say no if they cant accommodate both dogs. ADA says one can be left outside while the other dog stays with the owner.
@@viviannamason4883 Yes, many people have multiple issues. Say they got their first dog for one disability then as time went on they developed another problem, like seizures, then a second trained dog might be needed. Can you imagine what a hassle it must be to have to take two dogs everywhere with you?
I still can't see why there is not a central register, just like a driving licence. If they require a services animal documents are sent, they receive a card, or a tag for the animal which can then be used as evidence in cases where a business owner might be concerned. I know people might say that it discriminates, but a tag on the animal is fairly uninvasive. It would also be a way to quickly check if for any reason there was questionable behaviour. As always it is the people whom falsify service animal equipment and needs thats leads to the need to question and the need to find an inoffensive solution to resolve such issues as those in the video.
Bad Spock Only dogs and miniature horses can be service animals, unless specified by your state or county government. Any animal though can be an emotional support animal which does not have the right to go into public.
I was denied access to a store who turned my service skunk away. I'm diagnosed as bat shit crazy, and have every right to go wherever I want with my animal friend. People; rise up against our alien overlords!
LOL serves him right! What is he going to fight back the ADA federal law. Whatever he did, or tried he lost and probably cost him more money in his attempt. 60K for a shop that small might have or did bankrupt him. Wonder if the 60K was a fine to him or the result of a lawsuit from the woman? I hope the guy learned his lesson and tried to fight with more money to attorneys. Only to lose.
When someone is blind they are service dogs! Could you please cite your source for the 15 employees since you posted that! Last time I read the ADA I don't remember reading that but that does not mean it's not there.
Here's the truth is mistaken. The 15 or more employees thing is a frequently used definition of "small business", so I can see where they got it, but they are wrong.
Incorrect. Read the law again. The part about 15 or more employees is about employment requirements of prospective handicapped employees. The public accommodations section of the act makes no exception to size of business.
they should have a registry for those animals that are servants(that's what "service dog" really means), with an id. then a store just needs to scan that id, and immediately confirm the dog is indeed a servant.
@SCP_BrightAlt it's not YOUR id.....it's the id chip of your dog. the dog is the one who is a registered servant. also a credit card is tied to you, so while not being an id card in and of itself it IS personally identifying information....and they can scan it.
@SCP_BrightAlt but they DO have the authority to scan ids. also i'm neither white, nor a woman, nor asking for a manager.....so not a karen in any sense of the word.
Why don't the owners just put a harness on the dog with their paperwork in the harness? Then anyone can just look at the dog harness and the paperwork and see that it's legit charging that little store $60,000 is very unfair
I blame ada for all the headaches....I mean I can bring my dog in a store and not required to show any paperwork is the problem....everyone should have to
the ADA isn't even clear about what constitutes a disability, like do I have to be receiving disability payments to have a service dog? It says any disabled person is allowed to use a service dog. So then, how do we know what is an emotional support animal (dog) under those guidelines? Wouldn't that be the same? I have PTSD among other problems and I use my dog to navigate the world alone, her task is to comfort me when I have a panic attack but what she actually does is keep me from having one. I am on govt disability due to these problems, but The ADA does not make that very clear.
Get Off Your Bass And Lets Fish Only dogs and miniature horses can be service animals unless specified by your state or county government. However any animal can be an emotional support animal which does not have the right to go into public.
I think the woman here should give the storeowner a break, she can drop the lawsuit if he hangs up a sign saying "no disabled customers" If is willing to do that, then she drops the lawsuit. fair deal!
