I'm happy to see that I'm not alone. 2016 Subaru Forester 2.5 limited. Just started having issues 2 days ago. Put my car into reverse and the screen was completely black and no back up camera appeared. Then I noticed that the screen froze while listening to serious XM. Now today it has decided to not get past the upload screen at all. It just shows the starlink logo and that's all I get. Turning the car off and on again no longer resets. I am taking it to the dealer tomorrow and they are going to try a software update. Hopefully it works. I did purchase the extended warranty so hopefully that covers it if they need to replace the whole unit.
Yes please tell us if the update worked! This started happening to me right after a dealer fixed three recalls: a breaklamp switch, a passenger-side airbag recall, and a rear coil recall.
Hold the tune, volume, and CD button at the same time for about 10 seconds and everything will turn off. Wait and then it'll light up. Then let go. That should do the trick
My 2019 Subaru Crosstrek started doing this today. I just passed my one year anniversary. Also, it happened while I cleaned the screen with window cleaner for the first time ever.
@@AnushKoch After holding the power button down until the system shuts down completely, I did a reset to default through the settings menu. Haven't had that problem since.
I have read everyone's comments and my issue is the same so no need to beat a dead horse on the issue. BUT.... I won't buy another Subaru because it is clear this is an issue and from other people's comments... Subaru doesn't know how to or won't fix their issue at their own expense. So my next purchase will be something else. Too bad because Subaru does have a good safety rating. But very poor dealership customer service.
Me too!! Omg. I have the 2015 outback and it just started 2 weeks ago. Ive had this car for 3 years now and it just happened this year. I had an appointment at 7am and it just happened one day while i tried to change my music on my phone. It froze for like 5-10 minutes and it would go back to normal. I did turn my car on and off and it was still froze when i got to the music screen. As of today, its happened 4-5 times.
Ok a note on this , If you have a Harmon Kardon Unit in a 2018 ( maybe older as well) Subaru There is now a 5 year 100k miles warranty on the head unit from Subaru as a consequence of a class action settlement . Get it fixed now
Subaru said in May it would replace my 2018 radio for free, but now it is almost November and every time I call them they say the radio is "backordered". Maybe so many units are bad they just can make enough replacements? In any case, it's the last Subaru I will ever buy!!!
@@jeffhurley30 Thanks for the advice but I already called them a while back and they told me the dealer would have the part in a week...they are full of s**t...every dealer around me (NYC metro) says they can't get a radio replacement for this car...I'm looking into Crutchfield aftermarket radios. In any case, never again will I buy a Subaru!!!
On my 2015 Subaru Outback 2.5 Premium, the right hand side of the touch screen, about 2" to 3" inches does not respond to touch. I started noticing it in February 2020 when trying to add an address to the GPS. Certain keys would not respond so you couldn't use the GPS. Then when trying to update vehicle maintenance information, the buttons to edit and update the maintenance item are in the same "band" of the screen so I can't update maintenance information. Similarly, I can no longer respond to text messages from the touch screen using the quick reply option because the button to select the message is in unresponsive band. EDIT: As of August 2020, my entire touch screen no longer responds to touch. It is annoying as heck.
I have a 2015 Subaru Legacy 2.5 Premium. I am surprised to read your post here because my Subaru is doing exactly the something. Right now the right 2/3 of the screen doesn't respond to touch. I suspect that this issue is prevalent. Any follow up from you on this issue?
@@rosemars8 I found a replacement radio on eBay. It was a fairly easy replacement, except I dropped one of the screws and it fell somewhere inside the radio compartment. I wasn't able to find it and had to buy a similar sized screw at Lowe's. Had I not dropped that screw, it would have been a ten minute job after watching a RU-vid video on how to change it. Once my original screen became useless, I could only change stations through the steering wheel buttons. My GPS became useless. I was able to take my updated GPS micro SD card and use it in the new radio. I traded in this 2015 OB for a 2021 OB back in February 2021 so I no longer have any issues with that radio.
WRX premium 2016 had since new, happens every drive, also randomly changes stations and presets its own stations, Subaru have told me its my issue and thatI may need a new head unit, i looked into a head unit and at a cost ok $4600 AUD i have learnt to live with it.
I have the same issue...they just blamed it on me saying I put cleaning fluid on the unit (nothing ever touched the screen except a dry microfiber cloth). Then delay delay and delay...and I paid almost a hundred bucks for them to look at it and tell me it's bad.....waiting months for a backordered radio replacement. Man, I HATE car technology.
This is a little late. I have a 2018 subaru crosstrek. Hold down power button, tune and radio button for about 10 seconds radio will reset. I did it with caron and radio on.
@@derekohio9871 Thanks for the reply. Yeah, I've tried that many times. That only works if the actual screen is functional. The defective touch screens have spots on them where it "thinks" someone is touching it, so it just does things by itself. Changes radio stations, audio sources, goes into the settings menu and does stuff without even touching it. The screen you have is probably not defective. Thanks anyway and good luck.
I have a 2020 wrx. how I reset it, I have to turn car off and open door so car completely turns off, but it only resets for a few minutes and then goes back to freezing, Have to reset a few times to get it to work properly.
2019 crosstrek owner. Same issue. Radio freezes and all radio controls do not work. Have to turn car off and restart it to fix issue. Subaru says they know nothing. I’ll try taking it in to dealership to have the software updated by them. The weekly wifi updates do not correct the issue so far.
yea we were wondering if the wireless magnetic car charger has anything to do with it since its hooked on the vent a slightly close. I'll pay more attention to it.
@@SparkleAndGlow11 thats how i felt when we took it minus the looking at us crazy lol but it seems like they check and since it was working at that moment they just said its fine now but it goes in and out so they just saw it while it was working smh
Just bought a 2019 Subaru outback and not even a month later our GPS froze out in the middle of our drive so we thought maybe factory reset it would fix it. (It helped us get GPS back up for our trip) this morning (day after trip) turn on the car and the whole left side of the screen wont work. We tried to update and said an update available but we cant because the "download now" wont register touch when we touch it! Soooooo now we are stuck with it unable to work at all
My touch screen stopped responding after intermittent failure. It changes source and adjusts volume with steering wheel buttons. I havent found a permanent solution yet either!
found myself here, after having an issue today... It was weird... Radio and the CD playing at the same time... but two different songs... and I could not turn the radio on or off and I could not eject the CD... the touch screen had hardly anything working...( although I could control volume..so that was good. I stopped.. shut the car off... restarted the car... no change, still had the problem... drove 20 minutes to my new destination... a mechanic friend... he thought it was weird too. What we ended up doing was... turn the car off... open doors... close doors... talked for about 15 minutes... went back to car, got in, started car... everything back to normal... pushed CD eject.. it came out ( wouldn't before) This FREEZE UP OR ISSUE also causes issues with Error messages when I use my usb port to charge my phone... says to unplug the device, wait 30 seconds and try again - this happens often... (This is a 2020 Subaru Forester ) I had no idea so many people were having so many problems with this type of thing... Glad to have others info to read... to help sort it out.. and wanted to share my issue. I will contact dealership or Subaru to report my issues. They need to maybe do a Re-Call and get a fix that works?
Wife just brought a 2020 WRX Limited and the car has 250 miles on it.. Second time the screen has froze up from touching it to many times in a row?? Turn car off and it reboots. Thought we had to redo all the settings but "so far" all the preprogrammed apps and stations come back up after 2 mins of reboot. Good thing we have a 36 month 30,000 warranty on the electrical system! Fingers crossed and thanks for the vid
Just happened on my 2016. Touch capacity does not work. Everything else is fine. I thought it might be a fuse. But why would touch capacity be on its own fuse.
A FIX - maybe. I've had this a few times and was just experiencing it, and looked up your video. I saw that the volume knob still works. If I tap a button on the screen right after adjusting the volume knob, the touchscreen comes back to life. Maybe even while turning it. This is the first time I didn't have to park the car and turn it off and on again.
Mine has the same issue. It is 2016 Legacy and the radio will freeze now and then without any reason. I have to turn and off the car to fix it. Does anyone know if the class action lawsuit covers cars older than 2018?
My 2015 Legacy has the same issue, touching the screen does nothing...I ignored it for a while, but suddenly bluetooth stopped working, and now I can't connect my phone to it again since the touchscreen doesn't work
I am having the same issue. I did the volume, cd and audio button at the same time for 10 seconds. Did not work. I disconnected the battery cables for 5 minutes that did not work. Does anyone have any suggestions? Please
I have figured it out. I took the radio out and replaced it with a new screen. Just the screen itself from ebay and the problem is fixed!! no longer have the issue
Yep I just turned off my Bluetooth on my phone because it auto links when I turn car the on but now the touch screen worked. I'm thinking it's a safety precaution. At least it seems like that was the problem so I'll keep an eye on it.
It’s beyond annoying! I have a 2019 CROSSTREK. And had to replace the fuse twice for that outlet. My Apple play doesn’t work 70% of the time and sometimes that whole system doesn’t turn on when I turn the car on. It’s an annoying mess for a brand new car.
Same types of issues. My 2018 Outback has been at the dealership for 3weeks this Monday will be the fourth week. This of course is fouling a Radio recall with no fix and replacement of a head unit 3 weeks later.Never made it out of dealers lot. New head unit started the same issues before I ever left the dealership. They had me fill out paperwork and take videos of the problems .This had to be emailed to the dealership and now 3weeks later everyone is waiting to see what Subaru Wants to do😡.Positive note I Now get to drive a 2019 Forester that smells like an ashtray. And has no Radio issues even with my S9 Plus phone connected 🤷♂️
Robby Jr it’s very annoying we just got a 2019 crosstrek and it has the same issue however it doesn’t happen often but I noticed on 2 occasions the screen freeze... next time it happens I’ll make a video on it. I hope they actually fix the problem... all these years and they can’t get it straight by now!
@@AngelSincere I'm thinking this all has to do with the Android Auto and Apple play shit they decided to put in the Radios. If the screen can play a navigation screen why not just put the Navigation in.No way it's all about getting the personal information off your phone. And this is the problem 🤷♂️. This will all be fixed the minute one of us has a terrible accident recording the issues. Solution just get rid of the Android Auto and replace with a true and tried Navigation system and done.
Same issue withe the 2020 wrx limited. Screen locks up and as of lately it will also not increase in volume. The system is indeed flawed. I also having tire pressure monitoring sytem given false alarms. The dash will show that a tire is low on pressure when indeed it is not. It does this randomly and a few times a week. Which can be frustrating cause if the tire is really low you will think because of all the false alarms it isn't really low.
no, however my wife did notice on the new car we had a slight issue and the magnetic charger near the screen seemed to had caused it.. once we took it out we havent had the issue.
It can possible that it may be a fuse? I don’t have too much knowledge with automotive but if it’s something as simple as that you wouldn’t want a place to charge soo much for a simple fuse and they tell you it was something else :-/
I had the same issue and went to dealer to replace the head unit (my car is still under warranty). The issue might be the Bluetooth module failure since my phone was on the phone holder and as exact same position as yours in the video. I removed it and turned off the Bluetooth connection, then the system was back to normal. I think it's a serious problem since driver not able to do these actions while driving. There is no software update so far. All they can do is to replace a new head unit for me.
I‘ve got the exact same setup and the same failure too. Its sometimes works and sometimes not. I just can turn off the car and start it again. Without change the setup it‘ll work great. Its pretty weird. I already had an exchange of the headunit, so i guess its just an issue with connect the phone by bluetooth AND by USB. I gonna try some different setup with my phone now.
My 2017 Crosstrek did this and Subaru did an updated- which did nothing and wound up replacing the stereo 2 times. Once it was just scroll down like a ghost was touching it. Good luck
I don’t think it’s a fuse though. I had mine serviced and they didn’t find anything. They said I have to bring it in while it has the problem. They said it’s under the 36 month warranty. But they couldn’t find the problem when I brought it in with 11000 miles 🤬. It’s happened ~5 times since then
