Sweetwater Responds To My Recent Video Regarding NOT Price Matching/NO Free Shipping/Subtle Shade

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My salesman called me, and we talked about it.
NOTE: People commenting that this mic is too cheap to worry about price matching, or that free shipping is not really a big deal... Ok, back to work retail music gear company employees. (haha, JK. But seriously, it's the principle. You don't speak up when a nickel here or there pops up and suddenly it's a dime... but what's dime?? Am I right?... Well, to a company with a $1.5 billion annual gross... it COULD be a lot more than you realize),
THANKS FOR WATCHING!-MARTY
FROM THE PREVIOUS VIDEO:
You must have noticed Sweetwater has quietly been adding shipping to some items... setting minimum purchase amounts to get free shipping... quietly changing what was once totally rock solid no question about it FREE?
I did a vid about being sold fake SM57's and somebody commented that it might be interesting to compare the Behringer SL 75c (their 57 "clone" ) to both the fake and A real sm57. I agreed and went looking to buy the B 57... which lead me to discover that currently Sweetwater WILL NOT price match Guitar Center's advertised price... which is well... weird. Unheard of!
What's going on? I toss an opinion or two out... but not discussed is the possibility maybe GC is actually blowing out their stock of Behringer stuff too, Like Sweetwater recently did?
Whatever it is, it is NOT NORMAL. But it sure is interesting.. and I think ultimately will lead to a more competitive marketplace for consumers.
THANKS for watching, feel free to leave a comment if you got something to say!
MARTY
I have NO connection or affiliation with ANY retailer, manufacturer, or audio gear industry in any way OTHER than being a consumer of pro audio equipment for over 30 years. I make videos for my own entertainment and the fun of it. I receive no compensation except the joy of meeting and talking to people on the internet about whatever issue I've brought up in a video.

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27 сен 2024

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Комментарии : 156

@Archtops 28 дней назад

My experience with Sweetwater has been 100% positive. My Sales Engineer always takes the time to chat me up. When there’s been a question, they’ve always given me the benefit of the doubt. If I’ve needed to return a purchase it has been with no issues.

@SHUTUPANDRECORD 26 дней назад

@@Archtops yep. Me too.

@danielpayne3336 29 дней назад

My first order from Sweetwater was not huge. Just picks, strings another Snark and when I got it there was no candy. The sales rep called to see if everything was okay and I told him yes but I thought you got candy. Two days later I got a big glass storage jar full of candy and I became a customer for life

@SHUTUPANDRECORD 27 дней назад

@@danielpayne3336 sounds like Sweetwater. Thanks for the view and the positive story! Marty

@xray111xxx 27 дней назад

Let's really put this out there. Guitar Center is just about done. All the other music stores in trouble too. I have been a loyal customer of Sweetwater since the early 1990s. I have 2 reps. One who has been there over 25 years. They always got what I want and ship it fast no hassles, always with Candy when COVID-19 was a thing. B&H and Adorama too have been great. Priceis of course a huge factor here. I am Captain cheap, and Admiral value here. As much or as little your video makes a difference, time will tell. It comes down to their team that controls pricing dropped the ball there. If everyone is selling the deaf cheetah mic for $10.00, Sweetwater should too. Also if they charge you incorrectly get it fixed, and let us know how it goes. I have 30 plus years in retail and OEM business myself, and I know what do what is right for the customer. Chuck Surack wrote back to me personally from my feedback all these years. Sweetwater is one I trust, but you bet I shop, and look for the right price, and if Sweetwater isn't it, I get that at the retailer I trust that has what I want at the best price. It's nothing personal, it's just business.

@rickeguitar9086 29 дней назад

The owner of Sweetwater had sold the company to some venture capitalists right around COVID season, I recall. I noticed subtly at that time that my sales rep seemed different in a less personal way. Prior to the sell off, he and I would banter about the music industry and discuss products that I am interested in buying down the road where he would normally give me some advice. Then, I would go and watch some videos from the manufacturer and come back to make the purchase if it was something I needed. Not the case anymore. Sweetwater is still a good company. I buy all my gear from the store still as I have not seen any changes in other areas like servicing and support. Both are still the best in the business. But, keep in mind, the owner's touch is not upon the business any longer. So, expect these little things to occur under the new ownership.

@SHUTUPANDRECORD 29 дней назад

@@rickeguitar9086 This is exactly my experience. Little things. Other than this particular singular incident (which has since been made a lot better by my salesman being a proper stand up guy). I have always found everybody I dealt with to be awesome. I still feel pretty optimistic the company is committed to keeping up the quality of service. Thanks so much for watching and commenting. Very appreciated. Marty

@valeriemanners7796 28 дней назад

I guess the million dollar question is do you price match your musical services if someone comes to you with a lower price? Price match studio time? Live performance? Consultation? Teaching?

@SHUTUPANDRECORD 28 дней назад

@@valeriemanners7796 Funny, is that the million dollar question? To make it relevant to the topic at hand, the question should be… if I have always price matched before, and someone asked me to do it this time… and I said if you want it cheaper go someplace else… and of course my time and effort was literally the exact same as the other place they could go… and get for less… well then maybe that would be germane to the topic. I think the real million dollar question though, is IF it’s wrong to let a company you’ve loyally been a customer of for years is in danger of destroying your loyalty and trust… should you let them know ow about it? However, I’d hate to think being this short-sighted and unable to hear constructive criticism will cost SW a million dollars in bad publicity and lost sales… but you may be right in the end. Maybe it will? Thanks for asking. I’ll mull it over while I’m finally getting to test out the microphones I paid Sweetwater more money than their competitors were asking for. Haha! Thanks for the comment and attempt ! Marty

@bks252 23 дня назад

I’ve always had great experiences with Sweetwater. Nicholas has been awesome, no matter what I’ve bought. Last year I ordered a bunch of stage lighting clamps. Fed X (always very crappy) said they delivered them but they delivered them to another house somewhere. I needed the clamps for a show in 2 days. When I called Nicholas and told him, he immediately sent me another box and had it express shipped. I didn’t have to pay anything. About 3 or 4 weeks later, I finally got the original order so I informed him. He was like, hey don’t worry about shipping them back, it’s taken care of. That’s the kind of service I’ve always received from them. As far as I’m concerned, they have top notch customer service. They also have a cool facility. If you’ve never been to a Gear Fest that they put on, I’d highly recommend it. I will say their bags of candy has gotten smaller.

@SHUTUPANDRECORD 23 дня назад

@@bks252 yes! Thats the level of service that caused me to become loyal enough to point out this recent “lacking” and bring it to their attention. Thanks for sharing! Marty

@sounkpolk 29 дней назад

Stores are not obligated to price match. The store has to make a decision whether it's worth it to them to loose money on an item someone advertised sometimes below cost. Sometimes it is worth it, sometime maybe not. People act like they haven't been treated fairly if their store won't match a price. Also you said Guitar Center was out of stock when they listed the mic at 13.90. It's easy to list a good price when you don't have any.

@SHUTUPANDRECORD 29 дней назад

@@sounkpolk You missed a critical point… but first thanks for the comment. They can NOT price match and charge shipping all day. Go for it. The point is this is a CHANGE in the way they operate. As a longtime loyal customer why wouldn’t I question a change that would lead me to NOT continue to be a customer? Speaking up is a show of respect to Sweetwater for the years of good service. Sweetwater immediately got this. I’m not sure who you’re getting defensive about this for… But the other main point of the original video was asking what was up with everybody BUT Sweetwater having the lower pricing? I’m fairly certain that price matching a single customer asking for it when I did, would have saved Sweetwater a lot more money than they’d “lose” by selling a couple mics at (all their other competitors’) advertised price. $10 to avoid the kerfluffle? Looks pretty cheap right about now. If you don’t mind me asking, do you sell for a living? Thanks for the view and comment (and hopefully further dialog), Marty

@MatthewBarelick 28 дней назад

And, it's probably the reason why guitar center is "Sold out!" But I think what happened here is that you found what's termed a "LOST LEADER Sale" what it is, it's selling a unit below wholesale cost TO DRAW CUSTOMERS IN and have us spend money on the ancillary items drumsticks, guitar cords, mic cords etc! I design foodservice facilities and used to sell foodservice equipment do you know what makes the biggest sales to restaurants? China, Glassware and silverware and if you treat your customers right on those deals they remember and call YOU first when they need that refrigerator or new stove or deep fryer for example so I understand how the retail game is played! But we all have to understand how retailing works! #CustomerFIRSTservice

@sounkpolk 28 дней назад

@@SHUTUPANDRECORD I don't think I was being defensive. Years ago I worked in a camera store, and customers would sometimes be offended if we wouldn't match a price, and often would claim that legally we HAD to match their price. So I may have been somewhat triggered. Also, Guitar Center and Sweetrwater are both huge retailers so it's not so relevant, but I worked a a small local store and the huge stores bought stock for a considerably lower price and would sell below our cost. And that doesn't even take into account the illegitimate fake prices that some would advertise.

@SHUTUPANDRECORD 28 дней назад

@@sounkpolk fair enough. Appreciate the clarification. I think what has been lost on some people Leaving comments is that I didn’t demand a price match, I asked for one… and I asked for it based on years of previous instances where they did price match. The change in policy (and the attitude that delivered it) was what caused the video I made to happen. I feel your pain though. I’ve been a self-employed owner of a business for 30 years. I will tell you straight up, the customer is NOT always right. I never ask for anything I myself wouldn’t do in my own business. Not price matching is not a deal breaker for me as a concept. Like you’ve pointed out, many many times the item in question is not actually a 1 to 1 match in the first place… there may be condition/availability/some sort of service or other value added condition to be considered. Sweetwater definitely considers their additional 2 year warranty to be that. Not sure I place as much value on it as them, but nobody forces me to buy from them. I did though. Paid more. Based on past trust and loyalty built, and thusfar not destroyed by a little blip in the overall experience as customer. But putting them as a corporation on notice that there’s a lot of people out here wary of/unhappy with the little changes they see (or feel) from them… which is not an attack, it’s actually an attempt to maintain the healthy relationship. Anyway, really appreciate you taking time to watch, to comment, and the thoughtful reply back just now. The sign of a High Quality human for sure. Cheers Marty

@officialWWM 26 дней назад

It’s policy to price match at a lot of stores!

@sirnigelcogs 29 дней назад

Anyone that's involved in customer service should listen to this message. Yes, customers can be difficult sometimes and anyone that's worked in customer service knows that, but anyone that works in customer service needs to hear this message, and companies also need to realize how important their customer service employees are.

@reverendtos4271 28 дней назад

I know I'll probably get some stick for this, but I've had the Musician's Friend card for 20+ years, and have had over 200 purchases over the years, and have never once had any trouble with their customer service, The few issues I've had, a person who speaks clear English takes care of it. When I finally opened a Sweetwater account a few years ago to buy something that MF didn't carry, I ended-up with my sales guy calling me on my cell to ask if I needed anything. I said no thank you, then a month or so later he called me again at 9 in the morning. When I told him I worked 2nd shift and to please not call me anymore, he said ok, then a few months later same thing again. I literally had to block them on my phone. I'm glad everyone seems to love them, but the phone stalking really ticked me off.

@SHUTUPANDRECORD 28 дней назад

@@reverendtos4271 man I was a longtime MF customer. I still have MF cards. More and more I found they didn’t have the brand/choice I more and more was looking for, but they were always great and easy to deal with. Definitely stopping by their site before I buy stuff here forward. I’m trying to remember why I ever migrated most of my purchases to SW and all I can think is that SW had a better pro audio lineup, so eventually I just went there.. and the cheap financing (which apparently is NOT the same now)… the zero isn’t zero. And yes to the phone calls, the maybe avoided SW calls 1000x I bet. Haha. It’s part of what made them the behemoth they are, it’s a GOOD annoying thing… but defintely last year or so when I suddenly was only ever hearing from my salesman assistant or whatever they call Them…. I had to chuckle and smh and think to myself… yep, this can’t be good for customers… even though on paper it seems like a small, even possibly positive thing. Anywhoooo, thanks so much for the great comment. Marty

@pyschointellectual 29 дней назад

Well at least they called you back to try and make things right, Sweetwater do some great reviews and I'm over here in Edinburgh Scotland

@SHUTUPANDRECORD 29 дней назад

@@pyschointellectual Yep! It took a minute, but the usual Sweetwater Service did show up… I’ve never not ultimately been satisfied in a dealing with Sweetwater. Thanks for the view and the comment! -Marty Ps. Wow! Edinburgh!

@Who-ry8of 27 дней назад

Lost me years ago on the 55 point inspection that obviously hadn’t happened. To be fair it was a Gibson guitar that never should have left the factory that way. But, still someone should have looked.

@davidsuniverse108 26 дней назад

I've always had a great experience with Sweetwater. The sales guy that I deal with is awesome...always hooks me up with good pricing and great support.

@JamesOrcutt 10 дней назад

It's happened to me the last few purchases I attempted at sweetwater..my sales rep would always work with me on price...not anymore...no problem..I went elsewhere and made my purchase

@synonyx 28 дней назад

I shop both Sweetwater and GC when looking at items. GC has beat them out every single time in the past 3 months. They wouldn't even price match GC on half the sales items I sent them. They would just say "well we give you the free 2yr warranty" and I'll respond with "Well that product carries a 5yr manufacturer warranty sooo".... I prolly spent $30k last year with Sweetwater. This year? GC is getting more of my money just due to the better deals they offer in store. I will say sweetwater has always done right by me though when there was an issue. They just honored a free item promo for an item I got two weeks ago when the promo wasn't active.

@SHUTUPANDRECORD 28 дней назад

@@synonyx yep they tried to pitch the 2 year warranty as equal to the price difference. The best/worst part is they were in the comment section trying to pretend they were SW affiliated, and saying “but the SW price included the 2 year warranty”. Only an investment group led company could convince itself people buying sub $30 microphone give a single flip about a 2 year warranty. SMH. Thanks for the view and comment. For the record SW did step up after it got them the negative attention last vid. This one is blowing up (for my vids anyway lol) too. The real goal is to be in the heads of the salesmen who have to work with the policies the corporate directors set… so THEY can advocate for us, their loyal customers. People only take the time to push back and stick with a company that’s changing the way it does business for so long, then…. They leave. Thanks again for the great comment! Marty

@zoomzoom3950 27 дней назад

My last major purchase from Sweetwater was a disappointment, I purchased an EBMM guitar new; let's just say it looked like it was a floor model; very disappointed. Now I just buy cheap things from them, that are out of stock elsewhere. It's too bad, because Sweetwater was my first choice for gear years ago; guitars, amps, keys, software, etc. Not anymore. I noticed more social media shills over the past few years; it seems the more social media shills they have, the worse SW actually gets. At my new "go-to" music store, I have a sales rep I've worked with for years; when I order gear I ask for "new-in-box" from their warehouse, otherwise I don't buy it; and I've returned items that were not in factory sealed boxes w/o a problem. I can set-up my own guitars unless there's a major defect or issue - which hasn't been a problem because I don't buy Gibsons. SW can shove their 55-point inspection where the sun doesn't shine; if I'm buying new, I expect to be the first person to open the box since it left the factory. IMO

@SHUTUPANDRECORD 27 дней назад

@@zoomzoom3950 thanks for the comment. Interesting stuff. Marty

@rsdave809 28 дней назад

I live about 10 min from sweetwater, and like many have spent thousands there. I asked about this same microphone but not for a price match.They were out of stock at the time, but you could order it with some inflated shipping (possibly shipped from behringer?). I asked if I could pick it up from them and skip paying the special shipping to my house(it was like 30 bucks or something). My email was left unanswered for 3 days, so I emailed my rep and got an answer 3 days later from the other person... they told me to go get it from Amazon, so I did . They didn't want to work with me or help at all . Like I said, I live local and go there often, and the customer service is still good, but it's not like it used to be for sure. I ordered an evh special (it was out of stock) and case in person for pickup and never got notification when it came in. I had to call them to find out it was there, and then they dropped the guitar bringing it out! There was no damage it was in its factory packaging, so no big deal. Things are definitely different since the change in ownership.

@SHUTUPANDRECORD 28 дней назад

@@rsdave809 I have heard some variation on this story a lot recently. I’m still really intrigued as to if it’s something more specific to Behringer or with a lot of different brands? It’s very frustrating and disappointing. I have to believe that the sales staff must be frustrated because in most of the cases like this I’ve heard, it’s longtime staff… which is weird. These are the people who built the reputation we are here lamenting the loss of… so we know they know the difference between good and not good service. Thanks so much for offering your experience here. Really appreciated. Marty

@joeydego2 26 дней назад

I disagree. Loyalty is built with ME at least not in pennies or dollars, but in SERVICE especially after the sale. SW has bent over backwards to accommodate me with out of warranty repairs and returns beyond the return date. I’ll pay a little extra on my next retail item for that.

@patrickfreeman8257 5 дней назад

That Behringer mic looks suspiciously like a Shure SM57. I'd be interested to know what the quality of the Behringer mic is like

@allen-rp3gm 27 дней назад

Companies underestimate the impact that one talented, articulate and intelligent content creator can have on their rotten business practices.

@SHUTUPANDRECORD 27 дней назад

@@allen-rp3gm dude. Thanks so much.

@officialWWM 26 дней назад

They are very lucky he only has 800 subs 😂😂

@SHUTUPANDRECORD 26 дней назад

@@officialWWM he only had 754 when he put the video out 3 days ago. And Sweetwater reversed the course and lowered the price everywhere and included shipping! Not bad for a lil’ guy, and interesting what one decision to make”save” the company $10-15 ended up costing the company in attention and focus and hassle. The lesson being little guys talk to each other, and share the same concerns and issues… and equal a bunch of “big guys”. Are there any big guys that don’t take checks from Sweetwater? Serious question?! Thanks for the comment.

@officialWWM 25 дней назад

@@SHUTUPANDRECORD I have no idea. I live in Australia, we don’t even have Sweetwater here 😂

@gothampops 28 дней назад

Some of my best months were based on small sales. Selling can be rough at times but what is worse are no sales .

@SHUTUPANDRECORD 28 дней назад

@@gothampops yeah man, it’s really easy to take for granted the little guys… but man, everybody starts somewhere. There is no truly successful businessperson who got that way by taking customers for granted. Thanks so much for the comment!

@RavenousOne 26 дней назад

I have 4 GC stores within 15 miles of my home and have never had a problem in over 30 years. I don’t understand the hate for GC.

@SHUTUPANDRECORD 26 дней назад

@@RavenousOne My experiences with GC go both ways. I do think the fact you have so many options so close to you begs the suggestion that competition elevates the service. I’m over an hour drive to the nearest GC and in the best of times it has such limited opportunity inventory, and inexperienced staff, it’s a rare occasion I bother. On the other hand I lived for years in large metropolitan areas with great GC’s (and lots of other good options for retail music and pro audio gear). Like anything, my best experiences were when I had a talented, experienced sales person to deal With. That’s key. Thanks so much for the comment! I hate to bash anybody in the way some people in RU-vid comments want to paint with such a broad strokes. Really appreciate you speaking up about the positive experiences. ! Marty

@keeppushin 27 дней назад

Sweetwater aint been the same to me since i lost my sales rep lol. I been loving Front end audio lately

@MatthewBarelick 28 дней назад

I can say sweetwater is usually on top of these situations and my sales engineer is very knowledgeable they have one of the biggest selections of equipment anywhere and although I've never had a problem I agree with what you said about business in general it's a problem everywhere the problem is that before Sweetwater was a "Family Business" owned by one man now he retired and sold it to "An investment group" this isn't the only company that this has happened to an unfortunately all these investment groups in general care about is their "profits" but i agree 💯 that companies need to start again to put the CUSTOMER FIRST because if they forget this that huge building will just become an empty shell in the middle of an Indiana Cornfield! This is not only for Sweetwater but for all businesses DONT FORGET THE LITTLE GUY FOR WITHOUT US YOU'RE BANKRUPT ! #Customerfirstservice

@murdockscott 26 дней назад

I don’t think prices on something that is out of stock should not be considered genuine. These days it’s too easy for them to post a ridiculous price forcing other companies to match it when they don’t have it and then automatically adjust the price up if and when they actually get stock. It seems common to me for many retail companies to routinely list items on their website that they don’t even really ever sell hoping to cause confusion and drive traffic to their site over others.

@blakejames9952 27 дней назад

At such a low price it doesn’t benefit a business to match every tiny purchase.

@gordonplatter9162 25 дней назад

My rep there is a great guy I didn't order anything for 1 year he called just check in on me

@thenotsoguitarguy9429 29 дней назад

It's also a matter of you never know who is helping drive business your way. For example, if you were to take a glance at my sales tally at SW, it would not be a very impressive number because I am a cheap bastard. I buy second-hand way more often than I buy new. I happen to operate as a part-time audio systems consultant, though. In that regard, I'm responsible for tens of thousands of dollars being spent at SW and other places over the past 15 years. I'm just as happy to find other sources for my clients if the people handling my little nickel and dime account wanna get shitty.

@bojang6475 26 дней назад

Last time I ordered something from Sweetwater I didn’t get candy! Bummer

@SHUTUPANDRECORD 26 дней назад

@@bojang6475 I’ve got a big jar of sweetwater bags of candy. I’ll send you ! Thanks for the comment! Marty

@acdover 23 дня назад

My last 2 orders had no candy. I asked it about it the first time and they sent 2 small bags a few days later. They said they usually don't send candy during the summer. I didn't complain this time because I put it off and forgot about until now. Both times they were big purchases over $1200 each.

@SHUTUPANDRECORD 23 дня назад

@@acdover I’ve never not gotten candy. To me, it’s weird that so many people have different experiences. Inconsistency is something that does not usually go along with satisfied customers. I’m going to ask about the candy thing when I talk to them this week. Is there a “protocol”?

@bellywitchproductions2183 28 дней назад

Definitely appreciate the follow up video. I hope they fix the bill

@SHUTUPANDRECORD 28 дней назад

@@bellywitchproductions2183 Thanks! You have to believe they will. It’s funny, there’s been a few commentators fuming at me for daring to push back on this because “it’s only $11”, but they ignore the fact I went and PAID the extra $ and didn’t run off and chase the lowest possible price. That’s customer loyalty at work there. Hopefully the people actually running Sweetwater understand that. Anyway, thanks again! I’ll let ya know what happens. Marty

@SearchingForTone 28 дней назад

I did a review of an epiphone lp bought from Musicians Friend that was sub bar and had a crack on the neck, they initiated a return but told me I was responsible for shipping. I asked my Sweetwater guy if that would be the same case he assured me no. Shipping would've been paid by Sweetwater. I told the guy at Musicians Friend Ill get more mileage out of making a video. When I left a 1 star review they offered free shipping, said sorry already shot the interview and took a sander to it.

@SHUTUPANDRECORD 28 дней назад

@@SearchingForTone You would be amazed, or maybe not surprised, at how many people in the comments section suggesting making a video about a bad customer service experience is dumb because it was “only $11”. Really cementing the idea something big is about to happen in online music gear sales-world. You can’t get away with taking customers for granted for very long. I’ll have to check out your channel! Thanks for the view and the priceless comment! Marty

@SearchingForTone 28 дней назад

@@SHUTUPANDRECORD They need to start being aware of the little guy, cause they are doing customer service and QC right. My Sweetwater rep has always been great, but I won't use Musician's Friend again

@MaggieKeizai 29 дней назад

Glad SW stepped up. And thanks for taking that price down, now I'm gonna grab a couple. We'll remember your sacrifice.

@SHUTUPANDRECORD 29 дней назад

@@MaggieKeizai hahaha. Hopefully it works out in the end. Maybe it’ll just be worth the eyeballs that check out the channel. I can’t wait to see how they sound compared to 57 and fakes. I have them in hand now and they pose no real danger of being mistaken for a real 57 when youve got one of each in hand! Really most interested to see the comparison and rate it against the typical Warm Audio “clone”… and how they compare to their uh, inspirations. Thanks as ever for the watch and words! So dang appreciated.

@thenotsoguitarguy9429 29 дней назад

@SHUTUPANDRECORD incidentally, Behringer's boundary style kick mic... BA 19 or something to that effect... is totally worth checking out, provided you can lay hands on one.

@MaggieKeizai 29 дней назад

@@SHUTUPANDRECORD I'm interested in hearing them, too, and have been for a while. For a couple of years they seemed to be available in Europe but not in the states. I'm actually not the biggest 57 fan, so I'm not really married to the idea of them sounding identical. As long as they're useful, that's fine. As for Warm, I'm finding more and more that as I hear their stuff against Behringer clones of the same original hardware, I keep finding the Behringers preferable. Not that the warms sound bad, just that the Behringer stuff tends to sound cleaner to me. I was considering getting a couple of warm's 4 channel 312 clones, but when the tracks stacked up, they sounded really muddy to me. So did their neve clones. And their 1176 to a lesser extent. So I dunno about warm in general. The MPX sounds awesome, at least.

@sectiondrecords4580 28 дней назад

Just change salesman at Sweetwater! Try Mike Soper instead

@SHUTUPANDRECORD 28 дней назад

@@sectiondrecords4580 Thanks for the view and comment…. I like my guy. The first thing he said was “I messed up”. I can respect that. But I appreciate the suggestion. I certainly still plan to be a customer. Marty

@patrickfreeman8257 5 дней назад

Marty, you took one for the team. Because you paid more we paid less. Let me make it up to you and I'll buy you a drink when I see you...if I ever do

@johnrountree370 26 дней назад

Do you actually have any experience in operating a retail store and making a profit?

@SHUTUPANDRECORD 26 дней назад

@@johnrountree370 hey. Great question! Thanks Actually I’m celebrating 30 years owning and operating my own business. Which is one of the largest of its kind in the State of Michigan. In addition to that, I work as a consultant to businesses in both the specific industry and in general. So yeah. And that’s why when I experienced a business I’ve been a longtime loyal customer of, failing to meet expectations (that they set thru more than a decade of past purchases)… I felt compelled to reach out and let them know. One of the worst positions a business can be in, is to not be aware of dissatisfied customers. Good businesses are good businesses BECAUSE they engage and make wrong things right. (Which for the record Sweetwater did!) Thanks again for the comment. Happy to discuss further. Marty

@LakewoodAudio 29 дней назад

Sounds like the sale rep was having a bad day. That's too bad, because such a little thing can make a big difference to the customer. Can't blame the company for one guy's slip up, but oops on him. Glad you got it worked out.

@SHUTUPANDRECORD 29 дней назад

@@LakewoodAudio Yep. Still not clear on if the item being a Behringer item played any part in the issue… but soon enough I think we will see if there’s something brewing. Glad my longtime salesman stepped up and got a hold of me. Thanks for the view and the comment! Marty

@chippsterstephens6800 28 дней назад

Don’t care, as long as the bags of candy keep coming.

@SHUTUPANDRECORD 28 дней назад

@@chippsterstephens6800 everybody has their price. Haha. Thanks for the view and comment, Marty

@rsdave809 28 дней назад

They don't send smarties anymore though

@SHUTUPANDRECORD 28 дней назад

@@rsdave809 I’ve heard there is a special request list you can get on to have your favorite… or least favorite… specified but this may be internet myth! Thanks for the comment! Marty

@RealHomeRecording 29 дней назад

"What's going on?" Well...maybe Guitar Center is going bankrupt after Christmas 2024 and selling stock now before it burns to the ground?

@SHUTUPANDRECORD 29 дней назад

@@RealHomeRecording The thought had crossed my mind. Something to that effect. Also, I think it feels like Behringer and SW are breaking up. Like Behringer is jerking them around. Or maybe just not worth the trouble. Thanks for the view and the comment. Marty

@RealHomeRecording 29 дней назад

@@SHUTUPANDRECORD that's another possibility! Although the two new Neve clones from Behr may sell like "hot cakes". Delivery dates on both have been pushed back to January so...who really knows?

@ronricherson6685 29 дней назад

I've bashed on Guitar Center pretty hard because they won't even look up from their phones when you walk in. They're sales staff come and go faster than yesterdays newspaper and on and on. On the other hand...I've been working with my guy at Sweetwater for a long time. He knows my name, my preferences, practically my life story. He calls once in awhile to see how I'm doing and what I might need or to tell me something is on sale. I bought a pretty expensive item that I really I didn't like. I hated to ship it back, but they took it back without pushback or hassle and gave me a refund. I don't think a $10 microphone is worth going off about, but...if this attitude is creeping in, then it's good to know. What was not mentioned is that Chuck Surack sold Sweetwater Sound for about $300 million a few years ago. Fender, Gibson and Steinway fell WAY down in quality and service after they sold themselves to investors who had no interest in quality...and they lost a LOT of business. That, I think, is where things go wrong, from the top down, not vice versa.

@SHUTUPANDRECORD 29 дней назад

@@ronricherson6685 totally on GC. Yeah the price of the item is irrelevant. It was the attitude that concerned me, and why I felt It worth it to reach out and see if anybody else had noticed the slippage in the service/attitude of SW. In every industry, these corporations are looking for corners to cut and ways to cut costs. Good service is a cost. I know by experience that IF they can get away with it they will. So I’m glad this little episode has blown up a bit. Sweetwater is the big kid on the block. It’s a $10 mic today. Tomorrow? Yep. Thanks so much for the view and taking time to comment. Marty

@ronricherson6685 28 дней назад

If they're smart, they won't break what's not broken. YW

@SHUTUPANDRECORD 28 дней назад

@@ronricherson6685 I’m pretty sure there’s both camps in the same building. Remains to be seen which group will prevail… the smart or the greedy. Thanks so much for the comment and view!! Marty

@lelandgaunt7130 26 дней назад

I have bought a few things from Sweetwater over the years. I dont see the advantage of buying from them. All I require from a store is that they package the product well, send me what I paid for. Not a used, previously sampled amp when I paid for a new one. Last time I bought an amp from them was an Engl Artist Edition. When I plugged my guitar in, the input jack caved in and fell into the chassis. The amp had cat hair all over it and grease stains on the front panel like someone was eating fried chicken while messing with the knobs. Got my refund, and dont think I'll be buying big items from them anymore. I know a $2200 amp these days is not much and not high quality, but at least send me what I paid for. Im looking for either a Bogner Ecstasy or a Bogner Helios Eclipse, but it wont be from sweetwater...and I f'n hate the stupid candy. Im not 7 years old, I dont eat that poison shit. Want to do something nice? Throw in some strings or some picks.

@KingzofSwing 28 дней назад

Best price wins these companies are not loyal to anyone

@SHUTUPANDRECORD 28 дней назад

@@KingzofSwing hey thanks for the comment. Thats the thing a lot of people aren’t getting.. me bringing this failure (in my eyes) to live up to their previous standards was an attempt to BE a loyal customer and give them a chance not to lose my business. And… me agreeing to ultimately buy a pair at their price was a gesture on my part to show good faith, and that the high level of service they’ve provided me over the years has been worth it, for my loyalty and willingness to stick around. Ah whatever. Bitching about this stuff is one of the tools we as the marketplace have to try to keep the investment-group companies from gouging and taking for granted, our dollars.

@KingzofSwing 28 дней назад

@@SHUTUPANDRECORD true , I bought most of my gear from them but now I shop around for the best price

@n0nyabznss 25 дней назад

Sweetwater ALWAYS price gouges items. They have done it since they started and they’re not going to change. That is why I don’t buy anything from them.

@forresta65 26 дней назад

Really?

@SHUTUPANDRECORD 26 дней назад

@@forresta65 I guess since Sweetwater admitted they messed up and lowered the prices for everybody else, yup. That’s how it works. The market can drive service and pricing, as long as it doesn’t fall prey to people with vested interests in convincing them X amount of dollars isn’t worth the trouble. The principle is the point. $10 10 times? 100 times? 1,000 times? That’s LITERALLY how business actually works.

@muzikmakur2 28 дней назад

I can tell you what the problem is with Sweetwater…..they are now owned by private equity firm. Private equity will ruin the company. I shop elsewhere now.

@SHUTUPANDRECORD 28 дней назад

@@muzikmakur2 Sweetwater stepped up and not only admitted the way they handled my request for a price match was not the best, but they BEAT GC by matching the price, giving free shipping AND having it in stock. Only fair to make sure those facts are clear and right up front. I can’t complain about SW at this point. My fears have addressed in a decent manner. Marty

@muzikmakur2 27 дней назад

@@SHUTUPANDRECORD Do you know anything about what private equity does to the companies they buy? I’m pretty sure they will fix something if it’s been stated in public. I also, noticed what some others have noticed in these comments. Namely, lack of customer support that was there before. That’s what made me search the internet to see if private equity had taken over. I’ve purchased several products from companies that had always known to be quality products to find that they had been cheapened. Sure enough, I look them up and they have been bought by private equity. Look up some videos on what they do.

@SHUTUPANDRECORD 26 дней назад

@@muzikmakur2 oh I’m very familiar, it’s part of the reason this video got made… because I wanted to know if I was just sensitive, knowing the company had sold to a corporate entity? In so many cases these takeovers fix stuff that wasn’t broken… I figure if enough people notice, and are vocal about the same things… we will get noticed. After that, it comes down to how threatened the people running the business are by loyal customers providing critical Feedback. It CAN be a situation where courses get corrected, or an inflection point where the new direction is doubled down upon. Time tells. I just hope the PEOPLE that have made SW what it was in the best days, that still work there, understand that at least on my end, the pushback comes from a place of positivity. Even if it hurts a bit to get called out. Anyway, thanks for the comment! Marty

@jjrusy7438 26 дней назад

grow up, sht happens and sweetwater handles it best. hope you got lots of views....

@SHUTUPANDRECORD 26 дней назад

@@jjrusy7438 I’m not sure who you’re upset at? What part of talking about a failed (by Sweetwater’s own admission) customer service experience makes you salty? Does the fact Sweetwater also recognized the mistake and changed pricing across the entire internet offend you too? I’m not sure why reaching out to a company I’ve been loyal to for decades, a company I’ve be spent thousands of dollars with, and hope to spend more thousands with, makes you bitter, but I hope your day gets better. Businesses that can’t (or don’t) accept and value honest constructive critical feedback always, everyone leave money on the table. I’m not sure if you work for Sweetwater or just have a distinct lack of business experience, but I appreciate your enthusiasm and willingness to engage. If you’d like to elaborate further and answer some of my questions for you I’d sincerely like to dig down and get deeper into this topic with you? Marty

@jjrusy7438 26 дней назад

@@SHUTUPANDRECORD you missed my point. lame topic for clicks no real point. sweetwater is the best regardless. u also need to chill. if my post makes you type a book, idk if your soy level can take anything worse. have a nice day,

@jzznup8664 28 дней назад

Come on bro, a cheap 25 dollar mic and that's not enough for you? At what point do we allow businesses to make money? I completely agree with your rep. Go ahead and buy it for 13.90 and stop being so selfish. Why not just insist on a free mic. WOW!!

@SHUTUPANDRECORD 28 дней назад

@@jzznup8664 you didn’t watch the video huh? This cost is irrelevant. It’s about service. Or a change in it. There are no actual customers that type comments like this. My REP happened to agree with me. Toss in that Sweetwater is now selling the mics at the matching price WITH actual free shipping, and it’s hard to argue it wasn’t worth it for SW to wiggle. It’s not selfish to be loyal to Sweetwater based on years (and thousands of dollars) of positive business, and TELL them when they don’t meet expectations. Here’s a thought, if SW just matched that price there would never have been a video with thousands of views and a ton of people Telling the same story over and over would there? Pretty expensive $10 to save wasn’t it? Luckily, I think SW has people with a slightly higher business acumen than some of the commentators here… who sure do have their junk all in a bunch about a company they aren’t affiliated with… huh? Thanks for the comment. Happy to hear you out, let’s talk about why so many of their competitors could beat their original price and terms? Marty

@TheWarped45 28 дней назад

Dude just get a paie of shure sm57s why go with a knockoff.

@SHUTUPANDRECORD 28 дней назад

@@TheWarped45 go watch the original video.

@chrisstout8451 29 дней назад

Yea, Sweetwater shouldn’t be having to match prices against another company that’s going out of business.

@SHUTUPANDRECORD 27 дней назад

@@chrisstout8451 sure sure, but what about every other online retailer? The reality is different than what you typed. Additionally, unless you work for Sweetwater, what motivates you to side with the business move Sweetwater themselves called To apologize for?

@boydw1 21 день назад

@@SHUTUPANDRECORD Sweetwater had it right the first time. It's exceptionally cringe that you're quibbling over Sweetwater not price matching an already dirt cheap mic against clearance prices elsewhere. If anything, YOU should be apologizing to Sweetwater!

@SHUTUPANDRECORD 21 день назад

@@boydw1 Gee, it’s weird how Sweetwater themselves disagrees with you? Weirder still you’re wound up enough to continue to be wrong in additional comments. It’s cool you don’t get the concept that put Sweetwater on top of the online music gear dealing game… but more cool that you also want to double down and make sure everybody knows it! You do you.

@boydw1 21 день назад

@@SHUTUPANDRECORD 🤣🤣

@jerrymckenzie1858 29 дней назад

Is this all really worth $12?

@SHUTUPANDRECORD 29 дней назад

@@jerrymckenzie1858I don’t think you meant to, but you hit the nail on the head. The reason SW came around and fixed this is BECAUSE it’s not worth the $12 to lose the customer trust and loyalty suddenly not price matching (especially something this low-priced) would do. Thanks for the insight into a thought process some retailers bank on! Marty

@jerrymckenzie1858 29 дней назад

@@SHUTUPANDRECORD I just don't think having a race to the bottom of the feeder benefits anyone.

@pat5882 26 дней назад

It’s about the principle of the matter.

@kmwa2 28 дней назад

I didn't know the business sold but... but 300 mil who can blame him. Sweetwater price matched a Midas M32 back in 2018 at 2816.00 reg 3999.00, they couldn't believe the ad I presented them from B&H ... It was 100% legit ! When it comes to big ticket items shop around, you can find better deals . Looks like they wouldn't price match like that anymore. Last time I ordered from SW My calls were answered not by my sales rep but by his underling.. Sorry, but he wasn't the sharpest knife in the drawer.... oh well. I'll be looking for the Behringer mic video.... looks like a SM57 clone

@SHUTUPANDRECORD 28 дней назад

@@kmwa2 thanks for the view and the comment… I’ve had that exact same experience… different pieces of gear price matched… but totally price matched without hassle… and probably a different underling (because mine wasn’t as clueless as yours was)… but still pretty notable and well, a different experience than the ones which had earned my business in the first place. In regards to that mic, I recently was sold 3 fake SM 57’s on Reverb (had a hunch they might be fake when I bought them… recently did a quickie comparison between the fakes and a real sm57.. and it was suggested I should get this Behringer 57 copy and compare it to the fakes and real! Otherwise, Sweetwater would have this headache of bad pr on their hands at all! People keep suggesting the mic was so cheap I should have just shut up and left it alone… I keep thinking, would t it have been so much smarter for SW to just match the price and move on?! Ha. Ahhh, but in the end hopefully we all learn something and the world is better place. Vid with comparisons coming asap! Thanks again!! Marty

@michaelanthony9068 24 дня назад

Well said. I think you’re getting respect because you are being respectful and intelligent.

@SHUTUPANDRECORD 24 дня назад

@@michaelanthony9068 man thanks. I appreciate you watching the vid and dropping this nice comment! I’m just trying to be myself, make stuff about stuff that interests me, and most importantly have fun. Life’s too short to be mad at people I don’t know! Haha.

@JESSE-uw7np 26 дней назад

amen , just look what is going on at Harley Davidson , same kinda crap .

@SHUTUPANDRECORD 26 дней назад

@@JESSE-uw7np If you pay attention, it does have some signs that may be true! Thanks for the view and the comment! Marty

@SuperChaoticus 29 дней назад

Sweetwater lists MSRPs that are way over the actual MSRP, then calls the actual MSRP a sale price. Pretty slippery. I stopped using them a few years ago after I saw what they were doing.

@SHUTUPANDRECORD 29 дней назад

@@SuperChaoticus thanks for the view and comment. As far as that, that’s everybody everywhere.. to be fair. Where do you buy your gear now? (Not asking sarcastically, sincerely interested to find a place that doesn’t use the MSRP (which comes from the manyfacturers) in public pricing.

@ruby2thursday 28 дней назад

actually having loss leader sales during black Friday also helps make me want to spend more....just the endorphin rush of getting a stunning deal on 'good' plugin or an actually interesting guitar/bass/whatever....and showing the deals ON THE FREAKIN' FRONT PAGE... don't make me drill down three levels or search for 20 minutes and give up. I have the attention span of doug-the-dog. want me to spend spend spend....lead me to the deal. don't make it a needle in a haystack and only put the most expensive items on sale or the cheapest gear on sale. make it irresistable.

@SHUTUPANDRECORD 28 дней назад

@@ruby2thursday absolutely. Great points. The crazy thing about my particular situation is that if they’d have just done what they have ALWAYS done, there wouldn’t be thousands of people involved and forming (and expressing) opinions about SW and how it has changed. The price of this cheap, probably not very sought after mic would still be $24.99 plus shipping… It is ALWAYS cheaper to keep and customer than to go out and have to find a replacement for that customer. Reminding a company like SW is a good thing for their employees (and bottom line)… not an attack. But hey, if it was easy… there’d be more than one company like Sweetwater. Thanks so much for the great comment and view! Marty

@ruby2thursday 28 дней назад

@@SHUTUPANDRECORD - Right on. Funny thing. I had a call (my initiation) with my SW rep today about an hour before I saw your vid. great call, great guy (Brandon) and lots of good information shared. It's been hit an miss sometimes but I generally love SW's presentation, Mitch's vids, most of the reps, delivery (tho I prefer not UPS), and even the candy. But it's the whole package that brings me back. sure, sometimes...rarely....I buy stuff from GC or MF or whoever. But that is only about 15-25% of the time. SW has a rep to keep up.

@SHUTUPANDRECORD 28 дней назад

@@ruby2thursday I think the fact that I bought the mics from Sweetwater for the higher price and not B& H who had it in stock speaks for itself.. I HAPPILY pay for the trust and service Sweetwater has always provided… it was worry that they were not going to continue to provide it that caused all this attention that has come about! Lol Craziness. Early next week, if I haven’t heard from my guy, I’ll call and hopefully not be blacklisted. Criticism can be constructive, let’s hope that’s ultimately how they take it. The fact I’m anxious about it concerns me. The doubt once placed, is hard to shake.

@StratBurst92 28 дней назад

Been a Sweetwater customer since 2007. I still have the same sales rep I had in 2007 and he has always taken care of me for everything. Once orederd a cheap squire guitar and it was bad, the return went smooth & easy. They still appreciate their customers.

@SHUTUPANDRECORD 28 дней назад

@@StratBurst92 Thanks for the comment! Yes, I’m in the same boat. That is the WHY I felt compelled to make a video, because for the first time ever my trusted guy didn’t come through… he very respectably stepped up in the end though. I think it’s too early to say everything is lost at Sweetwater. I think it’s events like this that make me hopeful they will not lose touch with their original ethos. Marty

@StratBurst92 28 дней назад

@@SHUTUPANDRECORD Yes, if they cannot sell what you want at the price you want, they will make up for it in other ways.Since Fender is cutting prices on new guitars I bought a new Fender American Professional II Stratocaster from Sweetwater and got it the other day. With the Fender price drop Sweetwater also had a 10% off deal As usual, it arrived in perfect condition and was a great deal.

@johnwbusbee 26 дней назад

I buy from them because they have excellent service. They have competitive prices. I buy from them because of those things. Marty is awesome, I want him to make money. This shit is absolutely mind-blowing.

@chinmeysway 22 дня назад

proud to never have bought from sweatywater. never cared for huge cooperations. used market is excellent, no reason

@MikenGloria55 26 дней назад

I booted Sweetwater last year because I asked a simple question to a salesperson and got told off...over a guitar strap!

@mattmadden3716 27 дней назад

There’s an old training video called “Give ‘Em The Pickle.” Basically teaches what this guys is saying.

@Chaos-Dynamics 29 дней назад

I had no problem with Sweetwater whatsoever but when they stepped up their commercial campaign and started sponsoring every RU-vid channel that I new I really started to dislike them, almost every freaking music channel is sponsored by the conglomerate, the only thing investors want is infinite growth until a company falls and they go on to the next. If you’re doing business with investment firms and have the predators lurking for you, business tend to get aggressive. Nothing new

@CreativeMindsAudio 29 дней назад

Yup this right here! They got bought out by private equity in 2021 and went downhill. The first thing these private equity firms do is cut customer service quality and put in hard rules about what they can and can’t do. Also like that’s kind of messed up that they didn’t give you the sale price. That’s a bad sweetwater rep right there! It’s clearly a sale behringer did and someone at sweetwater forgot to put it on their site as well.

@basic-decaf 27 дней назад

Sweetwater shipped me a $1500 Neumann subwoofer through FedEx, and thru some weird circumstances FedEx tracking went into limbo and it was never reported that the shipping was completed and that it was delivered. Sweetwater called me a week later letting me know they would make it right and would try to ship another one to me through UPS. I was blown away. I let them know I received it just fine, totally humbled. They're great. Probably would've taken me at my word had I lied. I'm sure they take a few losses from people doing that.

@agharta42 28 дней назад

Yeah bro it's not the same company since Chuck sold it. Their warehouse in AZ is draconian too

@fingerfret8645 25 дней назад

This often happens when private equity needs to recoup their fees.

@michaelpond6386 День назад

I’m a customer thousands of dollars of purchases. I’ve bought high end guitars and had them Plekd at $99.00. Now they want $299.00. What changed? I won’t buy that service again.

@SHUTUPANDRECORD День назад

@@michaelpond6386 Somebody is going to say inflation… but that increase is not aligned with inflation. Most of it boils down to “because they can”. That’s why as the market, our best (and really only) recourse, is to stop spending money with them. Find alternative, other options. If they aren’t here now… they will be as soon as the tide turns enough. A crucial element is making sure they know, tell them why you’re going a different direction. It has to flow up from sales to management… to the top. Thanks for commenting and sharing your experience! Marty

@Rexmex5296 27 дней назад

But they do suck tho

@doctorauxiliary 29 дней назад

that was solid. I appreciate your take on this, every step of the way. bravo, sir!!

@SHUTUPANDRECORD 29 дней назад

@@doctorauxiliary thanks! Appreciate the view and the comment! Marty.

@doctorauxiliary 29 дней назад

@@SHUTUPANDRECORD thank you, marty, for your video-making efforts.

@braxal6983 28 дней назад

Sweetwater started adding 2% fee for using what they call zero % financing. They made sure it is in very small print that can easily missed. Not only have they done this. I had worked out a deal on a product that is not in stock yet before the so called 2% rule was in effect. Since I have not received the item yet I am slapped with a 2% fee. I guess I will just have to pay it in full when it comes in stock. This is what happens when a private equity company buys a business. They destroy it! I am trying Vintage King now and some other online stores!!

@SHUTUPANDRECORD 28 дней назад

@@braxal6983 wow. This is actually news to me. Thanks so much for pointing this out. I’m definitely going to look at this, and ask some questions. Super appreciate the view and the comment! I may be in touch, Marty

@joeydego2 26 дней назад

I too saw that 2% fee. Not happy about that, either. I’d have paid cash to avoid it.

@thenotsoguitarguy9429 24 дня назад

@braxal6983 I can definitely recommend Vintage King. I've only dealt with them a couple of times, but both times were excellent. It's the closest experience I've had to Mercenary Audio's heyday, for anyone who remembers that.

@SHUTUPANDRECORD 24 дня назад

@@braxal6983 ok so I actually have a talk with SW to the financing options as they stand now, hopefully getting some answers and explanation of the 2% thing… I mean I understand it, but it’s one of those things that slips under the radar and can be a nasty surprise, but need not be.. I’m hoping to get a video regarding this stuff out in the next few weeks. I think so many people don’t really understand the payment options, and definitely may have missed that new fine print… and be annoyed with it. Financing isn’t free, the customer pays one way or the other… I’m hoping we can get more knowledgeable customer base, and maybe a more transparent SW. or it may all go up in a ball of flames and I’m blacklisted from SW forever. Hahaha.

@braxal6983 24 дня назад

@@SHUTUPANDRECORD Yep. I was plenty upset with the stealth 2% up front fee. To me it is just shady stepping into that and not even knowing. The small print to me is total BS.

@matthewgaines10 29 дней назад

If I pay more, I take on the chin and move on with my life. You could've paid less, but you made a decision not to. That's on you. You paid more with the knowledge that you could've paid less. If it was something cheap, why even bother worrying about it.

@SHUTUPANDRECORD 29 дней назад

@@matthewgaines10 Thanks for the comment. A lot of people (well, as many that are going to buy this cheap microphone) are now paying less. Why? Because a bunch of people decided to engage in Capitalism and the exercise the voice, and power they have to influence commerce, pricing, quality of service. THAT’S why not to just take it somewhere and move on. Somebody has got to stand up and remind people you don’t have to take it. I love Sweetwater, and I felt it was my obligation not for me, but to them… to make sure they were aware they were headed toward losing my business. Sweetwater is a stronger company for it. That’s why. Appreciate the view and serving as a great example of the attitude that enables corporations to give us less for more $. Marty

@KingHanma 29 дней назад

I'm a long time customer of Sweetwater as well and it's good to see that he called you back to make things right BUT should have made sure that you was not charged the higher price which was the purpose in the first place. That would have rubbed me the wrong way entirely.

@SHUTUPANDRECORD 29 дней назад

@@KingHanma I’m not worried about it. I’m sure he legitimately didn’t know the price change was coming… I can’t imagine nothing happening on this. I’ll talk to SW soon and point it out if I don’t hear from them. They ARE probably busy with much bigger sales and that’s ok with me. Thanks for the view and the comment. I’ll let everybody know what happens! Marty