I have 3 of the 8 units that i am having issues with. I am using RTS2 key reset and D4120 smoke. the problem is on 3 of the 7 units when i hit the test on the 3 RTS2 units, they sound the alarm, then reset by themselves. The other 4 i hit the test, alarm goes off and then hit the reset once and all is well. on the ADT panel the 4 that work say supervisory which is good, the other 3 it says trouble fire. any ideas?
Yes, we are in the USA. Our company is called Temperature Equipment Corp and we have offices in the Midwest (Illinois, Indiana, Michigan, Wisconsin) as well as a subsidiary called Excelsior in Minnesota, Kansas, and Missouri. We are a HVAC distributor. If you were asking about System Sensor, they are an unrelated company to ours but we believe they are also based in Illinois.
