My last day working in retail: I worked in management and I was in my last hour of my last day. A customer was upset and asked for the manager because the cashier didn't say "thank you" at the end of the transaction. After he was done complaining I said "so what? Today is my last day, I don't care." And he had the most astonished look on his face that I've ever seen. It was glorious.
Nintendofangeek I had a customer that called the police on me because I couldn’t return her stuff it made me think everyone would treat me like shit from after that
YT Channel you’re probably one of those customers that always yells at staff and asks for the manager. Get a life kid, cause you obviously don’t have one
Going to be honest, I've worked fast food and retail for years and some how working outside in the hot texas sun is more bearable (currently working in landscaping) . I guess I just hate people that much lol
muchomichmuch dude I worked at sees candy and one time on the Friday before Easter this lady comes in and asks where the hollow chocolate bunnies are, so I tell her that we're all sold out unfortunately and this bitch looks me dead in the eyes and says "Well how is that? Shouldn't you order enough for all the customers?!" So I tell her that we DID order more than last year, but it's 2 days before Easter and everyone who came in the last week has got at least 10 bunnies. This bitch then demands to speak to the manager and tells her that I was being "incredibly rude" and demanded that I be "punished". I dont believe in hitting women but jesus that broad was very deserving
I used to work for an electronics/computer retailer. You would have no idea how many people would come in asking for upgrades for their computer while not knowing what kind of computer they have. Or people would come in asking for an ink cartridge for their printer but not know what kind of printer they have aside from the brand name.
One time I had a guy ask me where a specific item of dog food was and where the toy section was at. Helped him find both and then went back to working. Five minutes later he comes by with the kid that was accompanying him and put the dog food back and apologizes for wasting my time and tells me his girlfriend was being a cunt while he's on the phone with I assume was his gf. I just looked at him and let out a confused "ok?" as he put the stuff back and left. Poor guy was probably getting cucked and I assume the kid probably wasn't even his and was just some bastard child that belongs to his girlfriend and one of the men she slept with in the past.
lamontisabigdummy I had a guy go on rant about his girlfriend who apparently makes him feed her, and all kinds of other shit. I thought he was just bullshiting, but he got pissed when I kinda laughed. So glad I work the kitchen at my job now instead of up front.
I get a lot of old ladies who are clearly lonely as hell. One time while it was really empty I got the story of this lady being fucked over by her immediate family and I felt bad but it was also like, "please go talk to someone who gets paid more to talk to people than I do."
I'm really grateful that my first job was retail. It taught me to respect the people at these jobs on a whole new level and how to work with them to make sure everybody was happy.
I think it should be a requirement for people. I'm so glad to hear that you learned something through it because that's what this series is really all about. Telling those who haven't worked retail what it's like, and that retail workers should be treated with respect because they go through enough already.
Oh definitely. I worked retail for about three or four months as my first job and ever since it just isn't right to treat these people the way that customers treated us. It's just a stressful job already.
I agree with you. Once you work in any customer service type of job it makes you have a completely different perspective on how hard it really is to deal with horrible people
I 100% agree you get farther by working as much as you can with the people helping you out more than screaming at them if you do that the people who work there dread helping the customers that scream at the employees
I had a lady complain to me about me once. She came in the night before and then came back the next morning with the same thing. As i was walking her to the front she complained about the guy last night and told me a fantastic story of how she was treated by my underling. Mean while she praised me for doing such a good job and helped her out. Sad part is she didnt know i was the guy last night. And thats the short version of this story. Lol retail sucks to work in
I had a lady complain about me to me but doesn't know that it's me she's complaining about to me. I didn't tell her. I just wanted to wait to see what she says
I had this dude being totally unrealistic and just kept repeating the same thing until he asked to speak to a manager just as she was walking by, called her over and he did the same to her and she flat out told him sir we can't mark these down to $10 for you just bc of some likely fictional personal who did it before. he tried to say he would report her and our coach overheard it and he said the same thing. dude grumbled and walked off.😂
I had a customer come up to me at the service counter last week saying that his car battery was dead. I let him know what aisle we sell batteries on and offer to call a floor associate to walk him over there. His face drops and he leans in closer and says "are you fucking kidding me? You need to send one of your employees outside right now to give me a jump" The entitlement of some customers is astounding.
it drives me crazy how helpless customers are, they show up at the pet department looking for infant products, expect you to know where things are in departments you never work in to the point they think you should know which shelf its on. obviously if i can go to an unfamiliar department and look and look until i find a product the customer could do that too but don't, meanwhile im the slowest worker cuz i cant get my stuff on the shelf in my department because im hand holding adult babies finding the stuff they want all over the store. and i cant stand people who come to me asking about a product they don't even know the name of. "yah know its a green thing that hangs on a doo hickey..." and i love when they ask about something you tell them what isle and what shelf and they insist its not there so you walk with them 3 departments over and bang its right where you said it was. or they ask you to stop what you are doing cuz they don't know a price for something and the tag is right where its supposed to be and the price is correct. these people need to go back to kindergarden. they want department store prices but want to be babied like we were a boutique.
As i walk into Food City for groceries, i see a 70 year old grandma. She is bright red middle of August in the south. Drenched in sweat an struggling to push 6 or 7 buggies with stacks left to go. I stopped to help her push the rest of the carts in an as i was talking to her i saw this look in her eye that broke me in two. I saw disbelief and confusion in her eyes. It was a look of, "I got married, i worked hard, raised kids, and was a good person. I did everything i was supposed to do to be a productive member of society. Yet here i am in the last years of my life sweating all day in a Food City parking lot to pay rent."
Cidacit youll get fired. Workers arent meant to be treated well in this economic system. Their place is to work as hard as you can for as little as they cam get away with paying you.
I love it when i tell a customer something and they demand my manager because they don't like the answer. Then my manager shows up and says exactly the same thing - the look on the customers face is priceless!
bluetreefiddy exactly. And it's that mentality that causes people to act like this. When one your core policies involves, putting someone up on a pedestal, there's going to be pieces of shit that exploit that.
What customers don't understand is that we know customers have tempers and we do everything we can to not get yelled at. If we say we can't help you, we really can't. We wouldn't say it if there was anything we could do, because we know you might yell at us.
I found your channel today and have been binge watching your videos. Thanks for the laughs. I've worked at a Kmart, Stater Bros grocery store, and Starbucks. Your stories are hilariously relatable 😂
I work at a retail store. Right now there's a particular set of products are really popular to the point people park outside our store waiting for us to open. They come in look around never buy anything they call us every day asking if we have any. They also give us the "We don't believe you/trust you" when we tell them we don't have it because we sometimes just don't have any. Either they (the company) didn't send us new stuff or we sold them (a day or two ago based on our delivery schedules. We've had these people call our corporate offices to rat out employees whom they perceive to be holding out on them. One person I work with did in fact buy some one day which is fine as long as we're doing it off the clock and it's already on the sale floor and it made a customer angry enough to tattle to corporate. As far as I know the corporate offices don't come down on us for customer complaints if they do then the managers must be taking the brunt of it and not caring. Maybe some slight policy adjustments here and there. We've had customers come into our back stock room looking for said product, granted we didn't have an Employees Only sign but really common sense should say a back stock room is usually off limits. Got to the point we blacked out the windows for a while.
I found your channel quite literally yesterday and I've found it so enjoyable. You have a great personality and attitude towards making content and I hope the future of your channel is bright!
I work fast food as well and man, I hate getting customers who order a hamburger with no bun and extra sauce just to bring it back mostly eaten saying it was too messy and demanding a refund.
I find that old people,especially entitled baby boomers,where the ones to give me more shit than anyone else in my retail experience. Also middle aged,35-50 people gave me trouble as well. Younger people? Never had trouble with them at all.
roastingpotato Same here. Older people have that silent, haughty disapproval that you can see from the haunted looks they give you. People age 40-60 are the most miserable, entitled cunts. I can't believe this generation says millennials are entitled and want handouts. These people will expect you to ignore line full of customers that came in before them, just drop it all and immediately tend to their needs. No bitch, you're not more important than all of these people.
roastingpotato thats because our generation really just doesnt care about anything because everythings so fucked haha. Theyre like "why would i care so much and get angry about not finding this dvd when ww3 is comin soon anyways"
The old women were the worst. I had an old woman come up to me when I was cashiering (I only cashiered three times in my four months working at this store) and she gave me a bunch of shit about a lamp that she drove "all the way from the next town over for" and didn't get a small discount on it. At this time I didn't know how to call over a manager so I had to have someone help me with that, then while we were waiting for the manager, the lady kept demanding me to do something and started talking down to me. I wanted to tear her ugly little perm out of her head. Like bitch it's a 5% discount buy the goddamn lamp on the floor which did I mention was the exact same lamp what she wanted yet claimed it wasn't. I swear to god some people just don't understand.
Baby boomers were the majority of my bad customers back when I worked as a cashier, they were all entitled assholes. Old people could be bad too, but they were mostly just grumpy. People my age or slightly older were always chill. Why is it so hard to be nice to people? I swear these people act this way because they know a retail worker will lose their job if they retaliate. Ha... well, I would not last long working in retail these days because I'd give them a piece of my mind. 😂😂
The older generation thinks the younger generation has the knowledge built into them, no this is not the case we went through trial and error we learned and made mistakes to see how the phone worked.
Honestly I believe everyone should work retail for at a few months to learn how to treat people with respect. Unfortunately many people believe that since they are the customer they will always have their way (even when they are dead wrong). Don't get me started with arguments over a products price....or worse when they realise that they dont want to buy anything and leave $300 dollars worth of groceries for you to put back lol.......ugh
I could never work retail. When I was a parking attendant, it took everything I had everyday to keep myself from punching the customers into the next century.
Right-- how did the guy working in the wireless section not know that you can look up the phone number of any phone you have in front of you. Making the guy call someone else to find it?
If it is a relatively new phone and they haven't had that number long and they really only look at it long enough to read it off to someone else, it is entirely understandable. I have had cell phones for an entire year before and couldn't ever have told you what the number was.
Real smart move: Yell at the person who can hand you laxatives and sleeping pills instead of whatever you need. If you're lucky, you'll fall asleep on the can. This is just as dumb as yelling at people who handle your food.
6:20 Working a retail counter in rural Wisconsin, I get that a lot. The ones that I find the most grating are the ones who ask a question about a product, I look at the package quick and point out the information they're looking for, and they get all pissy. "I can't read that! I didn't wear my goddamn glasses!!!11!!" My pocket reply is "And you drove here?" Kidults these days, I tell ya.
In my opinion man you are definitely one of the up and coming RU-vidrs right now. I can't wait till you and your channel start blowing up, I think it will be within a year or two here, if not sooner. Good luck, I'll be here watching all the way!!!👍👍👍👍👍👍👍👍
i had a customer complain that i was bagging her items and i just put it on the counters then she just huffed and walked off. another one just stared at me for awhile then got angry 'ring me up!' i was on the self check out. one wanted me to ring them up on the machine but they were complaining that i had all these other customers to help too and they said they didnt like it but refused to go to a belt to check out. then gets upset that i had others to help.
I am a pharmacist that runs a retail pharmacy. I have a bachelors, masters, and a doctorate degree; customers still talk down to me and treat me as shitty as anyone else in retail. Throw in insurance problems and people with dependence issues and it can be a nightmare. Retail is the same everywhere.
I'm new to your channel so I just wanna say you have great content. I always treated Game Stop employees with respect. Working in retail is hard I know I use to work at Walmart so it's important to treat people the way you wanna be treated. Anyway you have an awesome channel!
As someone who works in a Walmart Electronics/Photo/Dot-com, and too occasionally Fresh/Jewelry/Hardware and Fitting Room. I know all too well, exactly those kinds of people. My Least favorite type of customer to deal with are the ones I refer to as, belligerent idiots. The ones who ask you a question, that you answer, and you're right, but they tell you that you are wrong. Get angry at you and tell you to answer their question. In an infinite loop. Unless, you tell them that you don't know something, that you knew all along. Fucking hate that.
makes me appreciate that i was in fast food because people think you actually can spit in their food and that deters them, yet you actually cant cuz cameras and someones bound to snitch. I always just skimped on fries or put too much sauce on their shit if they pissed me off, so they still get their food but it lowers the satisfaction of eating it.
I did my apprenticeship in retail in germany and can relate to many things you've said. But do you guys in in the states really get insulted by your customers and then you have to stay nice and continue helping them? That's just plan cruel if your managers don't let you kick out these assholes out of their shops.
That's unfortunately the whole "the customer is right" slogan. It's that kind of mentality that pieces of shit like he described, exploit it. No matter how shitty these assholes are, you have to be nice if you want to keep your job
I don’t know what’s worse, working in retail or working in the food industry. Dealing with the public will always be a nightmare no matter where you’re at but your coworkers are the ones that will make or break your career.
As someone like myself who's been working in retail for 11 years (12 years feb 2022) listening to you vent out all the bullshit about retail is like a breath of fresh air for me so to speak. I can listen to someone else vent out ALL my frustrations on youtube and i just sit back and relax cause someone else is taking care of my anger for me. Retail made me lose faith in the general populations mental intelligence
god i remember my retail days. surprisingly i foudd i was somewhat at "charming" people from bitching at me. When they started, I ALWAYS seemed to find the right way to deflect them. Kinda odd when I used to be so shy. Love this series of yours and hang in there. You'll get to do what you want and get paid well one day!
I could usually calm down most people, and I did calm down the phone guy haha Don't worry about me now though! Free from retail for a few years now, thanks though! Soooooo glad to be out!
I worked at a pizza place for 10 years. About half of that was at some level of management. I never would have imagined that people could get so pissed about something as ridiculous as pizza.
That's the frustrating thing about working retail, you can be doing your job correctly while being polite, but at the end of the day the screaming adult baby wins. So glad I got out of retail.
As an SGA I once had a kid so excited for call of duty he shoved his hand down his pants and cranked one out while staring at the black ops poster. Finished, and then insisted we still give him his pre order. The Karen’s were bad but the Nintendo weirdos were always my least favorite. And Fanta… you know the exact Nintendo weirdos I speak of 😂
You are so right on the money dude. I always feel so sorry for the people at the cash register. I am embarrassed and feel bad, just cuz I'm a fucking customer. I always try to say something nice to the cashier and usually they appreciate it. Sometimes they don't respond nicely but I totally understand. The general public sucks, and Retail people have to deal with them all day everyday. I have a factory job that pays $17 an hour, but I wouldn't work retail, for even $35 an hour.
I remember I worked at a gas station and they made me manager didn't want to be but they made me. Every time the customer got mad at me and asked for a manager I would forget I was the manager I would take a step back like I was going to call him then turn back around and tell them I am the Manager the look on there face was price less but they would get even more mad would be so hard not to laugh.
After hearing what retail workers have to deal with, I try to be a good customer. I refrain from yelling, I check to make sure I'm not holding anyone up... Addendum: Why would anyone want to escalate a store disagreement into basically a lawsuit? Oh yeah, because some people are just that greedy and selfish.
Your right about getting mad at peaple making min wage i alwayes try to be that friendly customer that trys to possibly make there day just a bit easer unless there completely usless then ya i can be mean
Owning our own non-corporate chain business is SO satisfying. Our motto is "We don't negotiate with terrorists" when a crazy customer tries to railroad us for their mistakes. We try to help when we can as long as they're nice. But once they turn into a$$holes, they become terrorists trying to use fear to get their way. And then we say "nope, this is our business and we're not rewarding you for your crappy behavior." It is SO satisfying to be the boss!!!
You actually don't spend less money on black Friday, stores mark up prices slowly but gradually months in advance then drop them for black Friday, but they're just back to their original price
That’s because, deep down, most customers are cowards. They only bully the guy in uniform because they know he has more to lose if he stands up for himself.
This one gets me. Along with those that ask you for something and then proceed to tell you how to do it. If you don't trust me to do this or to do this right, then why did you ask me to do this???
Back to school time fuckin' sucks in retail. Clocked out at my previous job where were are NOT allowed to assist customers off the clock because of some weird "unpaid overtime" policy, and I had a woman stop me as I was trying to leave the store to help her find a shoe, I explained that I wasn't allowed to help her but someone else would. As soon as that conversation ended another dude who had witnessed and waited for the conversation to end, the conversation about not being able to help, asked me to help him....
Apparently a lot of people don't know their phone number. Ever since I got my first phone I always knew it, but sometimes when I'd ask people what their number was, they legitimately didn't know. Like my legit friends didn't know their own number. Its not that they don't want to give it to me, bc i give it to them and they text me first. My best friend doesn't even know her number, and I always have to give them my number so they can text me first.
Thanks, glad to hear you enjoyed my suffering :P I also hope you are never subjected to the horrors that is being a retail employee as well. If you want more stories be sure to check out the other Tales for Retail videos I have done!
Sucks that lady got those games back. At least know you were the mature one in that situation and you have a clear conscious. That lady probably has to go back to the depressing void that is her life.
I dropped out of the rat race. Yes, i live out of my van in the Smoky Mountain National Park. Yes, i have to take sponge baths or use portable shower. Yes, i shit in bags or holes in the ground sometimes. Yet, i am free. I wake up, exercise a bit, organize my campsite, walk around the campgrounds an pick up trash and help other campers out if they need. After an hour r so of "work" i spend the rest of the day hiking, fishing, swimming in the river, and hanging outdoors with people from across the world. Drop out ASAP an live a life in nature.
its actually not just retail workers whom get this try being a security gaurd and have to kick someone out, mate they will yell and call you every name in the book mind you i dont have to like it, hell if there being rude i have full power to kick them out and ignore them so i guess thats something security has over retail, oh and chill as fuck bosses
I had the same thing happen as in that trade story. I also had a situation where a person tried to trade in a new game, we told them we don't take in sealed games for trade. He walks out, unwraps the game and hands it to his dad to trade it in. We tell the dad that we can't take the trade because we saw his son unseal the game in front of the door. The son comes back in, curses at us, challenges us to fight him, and then spits across the counter at us. My manager and I told him to fuck off and get out of the store. He did, and we laugh about that prick to this day. The guy still isn't allowed back in the store
I worked at a grocery store and a guy came thru with his kid and bought two loaves of bread, I put it in one bag, any logical person that should be sufficient. Apparently not. He looks at me and says “could you double bag that? I’m walking! Seriously! You can’t carry two loaves of bread without the bag doubled? His balls are packed neatly in his wife’s purse like all the rest of the husbands that shopped there.
I bet there are people who want to pay their bills but don’t want to give up their information to do it. You: What’s your name? Customer: Why do you need that? You: What’s your phone number? Customer: What are you going to do with that information?
On one of my shifts at good ol' Domino's (Which is the Wal-Mart of Pizza) we had this lady get very distressed that we didn't have any already made pizzas. Granted *ONE* Domino's in Arizona did it at the time. Which was about 60 miles away from my location. We do have other peoples orders that were already made on a heated shelf, but she took that as those were pre-made ones for customers. She ended up getting so frustrated with one of the Insiders that reluctantly had to drag my manager body into this hell-fire of drama. I explained to her she couldn't have any of those pizzas for the aforementioned reason, however she kept pointing at them hissing, "They are right there! I see them! Give it to me you bitch!" And for some reason didn't think I was a manager and asked for one. When I told her that I was the manager on duty she snarled that she didn't believe me and sat her ass down in one of the benches and poured all of her strength into a death stare. I then had to tell her if she didn't order anything than she couldn't be there and to please leave after thirty minutes so nothing would go down. So she pulls herself up in the post dramatic way possible and throws a twenty dollar bill on the counter saying, "Fine, give me two regular pizzas." Now we had about 20 different variants of pizza with four different sizes and crusts. Not to mention the make line is one giant glorious lunchable of all sorts of toppings. When I asked her to clarify what kind she wanted, asking for the size and crust preference, she threw up her arms and asked if I was stupid and she just wanted a regular pizza. Towards the end of the transaction I didn't give her any coupons and her total came out to over $40. Can't say we gave our full effort on her order and may or may not have given her breadsticks that had been on the warmer for over an hour and a half.
The heck is the point of policies or rules of retail if you will just break them because someone made enough of a fuss? What if everyone made a fuss? Cause they could. Nothing stopping every single person from making a fuss and them all reaping the rewards because the gamestop corporate office likes to cater to your whining.
FANTAVISION Yeah. If every customer whined about getting certain treatment, where would corporate draw the line between "this is retaining our customers" and "this is straight losing money?"
I work at cvs currently and theres always these same few customers who are extreme couponers. They literally will make you do 10 different transactions, hold up the line, and bitch and complain until they get their shit basically for free. Its absolutely ridiculous and i hate every one of them. Especially when they come to me when i have 5 minutes left in my shift. When i first started working and that happened i would just get mad after the fact, but now i could care less. As soon as its my time to leave i dont care if they have another 5 transactions. I put my closed sign up, punch out and walk right out the damn door.
This why i love my new job as a spa coordinator. All you really have to do is ask if the clients want anything while they wait for their session. Majority of the time you just say hi to each other, and they prefer their alone time. I use work at Kohls, and I did not make enough for the crap some of the customers gave us employees.
I worked in pharmacy and I had some old man yell at me because the pharmacy was closed. (I had no control over the pharmacy.) I was simply an employee that stocked shelves.
True Story...... Hey Fanta everytime i hear what you guys have to go through with Gamestop....it brings me joy to share my G.S.stories....heres one for the books...... This is my witness as a customer at Gamestop. So its hot outside it had to be mid July. Defanitly the Summer of 2019. So i decide to buy 3 new games. My appetite for open world crime games like Saints Row , GTA's, Watch Dogs the whole gambit. So i walked in im looking around the PS4 new game wall, and a group of young teens walks in.....these kids look 13 or 14 years old so they not older or grown. No adult with them....im thinking when you see a group of young kids walking in a store with no adult with them im thinking they trying to steal. Neverless i was wrong. Now watch this, one of the kids grabs "Grand Theft Auto 5," & " Mafia 3". When it was his turn the sales associate tells him " Sorry we cant sell you these games, unless you at least 17." The kid plead and begged....the associate wouldnt sell it to him.....so he's walking around in a desperate emotion. He approached me, he seen i didn't rang up my purchase yet....so he asked me " excuse me sir i pay 60 dollars if you purchase GTA 5 & Mafia 3 for me" while im in the store....in my mind i could of used the extra 60 dollars but i knew if i helped him out i not only morally be wrong but i be breaking the law giving adult rated games to a minor and i could be banned from that branch. Ita not worth the headache.......thats one of my many Gamestop stories....then next story I'll share is when i seen a girl give a guy oral sex in the store......
That's the problem in these situations, people whine and bitch and they end up getting what they want by weak upper management. I heard of a woman that screamed over some cable situation and ended up getting free stuff and laughed about it after, having embellished and knew the end game result.
I worked at a grocery store for 4 years and although I had some nasty customers, I've also met some of the nicest customers and nicest people in general at that place. Some customers made working there worth it.