Generative AI has the potential to significantly change the customer service landscape by improving both the customer and agent experience. Customers can easily access solutions without searching extensively, while agents can reduce manual effort with summaries and context to better serve customers. Generative AI presents an opportunity to increase agent productivity and accelerate customer outcomes. In this webinar, we introduce Now Assist for CSM, ServiceNow’s Generative AI solution for customer service management.
Join Andre Ramsarran and Bhanu Sirineni from the CSM Product Management team, as they explore a range of key topics, including: The opportunity for Generative AI in customer service ServiceNow's innovative Generative AI approach Overview of Now Assist for CSM, and how it enhances customer experiences and improves agent productivity Live Demo Q&A
17 окт 2023
