Tell All | Nokta's Response To My Legend Problems

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Tell All | Nokta's Response To My Legend Problems
I have been getting a lot of questions via email, DM's etc. regarding my Nokta Legend. I wanted to clear the air about what has been happening with my Nokta Legend thus far, and Nokta's response to the issue . This video will explain from the beginning where it all started and where we are at now.
Legend Issues: • Legend Issues
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Опубликовано:

23 дек 2023

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Комментарии : 89

@SOFLOTreasureFinds 6 месяцев назад

I wanted to create this video, so I can point people to it instead of having to explain in every single email and DM. I want to share my experience with Nokta's customer service. This is a company that cares, hands down.

@derekmccabe6546 5 месяцев назад

Thanks for the video and information and in particular the customer service you received from Nokta, I hope they get back to you with an answer, and as a Legend owner I am interested in the outcome, many thanks

@scottsluggosrule4670 4 месяца назад

I thought my Nokta pinpointer was bad - it kept chirpng when I was checking clumps of soil in my left hand...finally remembered I had screws & wires in my wrist from ladder fall :) It was working just fine

@SOFLOTreasureFinds 4 месяца назад

Omg thats funny man! Thanks for sharing.

@JohnChrysostom101 3 месяца назад

Haha!

@danno5805 3 месяца назад

🤣🤣🤣 that's definitely something I'd do 🤷🏿‍♂️

@mdsouthcarolina6143 18 дней назад

So, purchased a pre order when they first came out. Long story short, I blew 3 speakers in first unit. Being replaced each time. I attribute it to pitch tone. Anyway, sent me a new detector. I am pleased with customer service. As far as chatter goes , and I know there has been so much discussion on this on social media, but after the 1.09 update it was haywire. I know many said that us that had that problem were crazy, but you and your wife are a perfect example of how some work and others don’t. The first year I had it I ran 1.07 at beach and while there u updated to 1.09. Detector was smooth as equinox. Last year did the 1.11 before going and machine was crazy. Even unstable on land in places that was never a problem before . New generation detector they sent had 1.13 and has been a problem at all. Something was definitely wacky with some of them.

@J_digs_ 4 месяца назад

perfect example of top notch customer service

@SOFLOTreasureFinds 4 месяца назад

For sure!

@rickvann3489 6 месяцев назад

Good for Dilek and NOKTA for superior customer support. This is one reason I bought a Legend, also own a Simplex+ and the all awesome Impact just a bad a ss machine.

@SOFLOTreasureFinds 6 месяцев назад

Nokta really cares about their customers. Thanka for watching and the support Rick. Merry Christmas.

@rickvann3489 6 месяцев назад

@@SOFLOTreasureFinds Merry Christmas

@jordandoucet6887 6 месяцев назад

Their service is excellent. I won’t name the other brand, but a friend of mine was experiencing a water ingress issue on his “water proof” machine (a known issue for this model which had even had a recall issued for it and a nickname it had developed amongst the metal detecting community), he was 1 month out of warranty and the control box was replaced for a nominal fee in the area of $700 CAD. They would not honour the recall even with the timeframe so close to the warranty ending. The other manufacturer honored their shareholders whereas Nokta honours their end users.

@SOFLOTreasureFinds 6 месяцев назад

Thanks for that Jordan. Other companies need to take note.

@th-mb6qs 6 месяцев назад

Source: Trust me bro

@danno5805 3 месяца назад

@@th-mb6qs no he's right lol Get a life.

@jerrytalley802 4 месяца назад

Everyone can have problems, it’s how they deal with it that counts. Minelab has been plagued with problems with leaks, etc over the years. Coil ears breaking continuously. So under warranty it’s a pain but you’re covered, but as soon as the warranty expires, you are on your own. This is really strange because you seem to be the only one I have seen with re occurring problems. I’ve only seen a couple bad speakers, that’s it.

@HobsNobs 5 месяцев назад

I had similar to you on Bournemouth Beach here in UK and it would come and go when I was walking up and down the beach. I tried ground balancing then setting it manually to Zero and did noise canceling the first section of the beach. What I found was Bournemouth beach and lots of cctv along the beach and some are wireless so when I walked close to an wireless cctv it would kick off vdi going all over the place so I did a noise cancel pointing the coil towards the cctv and emi noise vanished until I hit the next one. If you get it again look around for cctv.

@JohnChrysostom101 3 месяца назад

Lol we don't have cctv everywhere

@ShowMeMO-Digs 6 месяцев назад

Nice review of Nokta's customer support

@SOFLOTreasureFinds 6 месяцев назад

Thanks Mo. Merry Christmas!

@floridaentrepreneur1970 6 месяцев назад

Merry Christmas John and Amy!

@SOFLOTreasureFinds 6 месяцев назад

Merry Christmas!!

@MikeyG-MD-LI 6 месяцев назад

Very nice, honest video John😊 Merry Christmas to you and Amy🎅 Ps are you still going to auction It Off😃

@SOFLOTreasureFinds 6 месяцев назад

I don't believe so lol. I have some plans for it. I will update on the next stream. Merry Christmas Mikey 🎅

@billythompson4456 5 месяцев назад

I've had the speaker replaced in my Legend and before that I had the Motherboard replaced having the same issues. Every since I haven't been able to turn the sensitivity higher than 21 without it getting too chatty.

@SOFLOTreasureFinds 5 месяцев назад

I have a video that shows the potential fix, try it you have nothing to lose. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-ZQd549Em0T0.htmlsi=0vWe1R3RQkpi8MjD

@JD1983 6 месяцев назад

Same exact issue here! Thanks for sharing. In your experience who should I contact and how did you start the exchange process?

@SOFLOTreasureFinds 6 месяцев назад

Hey JD, Create a support ticket on the Nokta website. You will have the option to upload a video of the issue as well. You will get a response from Andy from the USA support.

@JD1983 6 месяцев назад

@@SOFLOTreasureFinds thanks!

@JD1983 6 месяцев назад

Started a ticket and made a video. How long does it typically take to get a response? Thanks!

@digginggopher 6 месяцев назад

I didnt watch your unlisted video, but ive never had good luck with the legend at the beach, or going deep deep in the grass, i just cant seem to pinpoint targets in those two situations, no matter how much i circle the target i just cant tell where exactly it is, so i just usually throw the lg24 on and only dig thestuff thats in the first 6 inches down in the grass or so I thought maybe it was the lg24 at the beach just wasnt powerful enough so i tried the lg28 last time, i had the same issue of not being able to tell where the target is exactly And im not even on a salt water beach, its freshwater georgian bay on lake huron. I dont get a emi like chatter like you do though, but still, it makes me not too interested in going to the beaches and i only want to go to the parks

@SOFLOTreasureFinds 6 месяцев назад

Thanks for the input gopherhole!

@KernowekTim 5 месяцев назад

Better luck with this one man. Could be worse. From a former Nox 800 user.

@SOFLOTreasureFinds 5 месяцев назад

Thanks Tim.

@floridaentrepreneur1970 6 месяцев назад

Are you guys doing the 8Pm live tonight?

@SOFLOTreasureFinds 6 месяцев назад

No not tonight.

@VetforVets 5 месяцев назад

Out of curiosity: 1. Do you carry a cell phone, if so, have you turned it off to see if issue goes away? 2. Do you carry any other electronic devices i.e. GPS etc. if so, does it happen with them on or off? 3. I hunting with another person, have you given the Legend to them and have they experienced the same issues? 4. Do you have any metal or electronic implants? Just trying to help diagnose.

@SOFLOTreasureFinds 5 месяцев назад

Hey Lee, i have tried eliminating all electronics, leaving them in car. The issue remained. Watch the follow up video where I suggest a fix. It looks to be a driver issue when updating.

@VetforVets 5 месяцев назад

@@SOFLOTreasureFinds I sent the following email to Nokia on 12/17/23: I noticed the Driver to update the Mac on your web site is v6.0.1 dated 10/15/21. There is a newer driver on the Silicon Labs web site for the Mac v6.0.2 dated 10/26/21. Is there a reason you are not using the newer driver for the Mac. Others have also noticed that there are newer drivers for Windows PC's and one person who was having issues on a PC used the newer driver and resolved is updating issues. Thanks in advance for the help. I then received the following email from Nokia: Dear Lee, Thank you for reaching us. We haven't encountered any problems with the current driver, so I suggest we stick with it. Kind Regards, Gülşah YILDIRIM (Ms.) I did download the newer driver for the Mac and updated to 1.13 without issue and did a Factory reset before and after doing the update. My Legend works perfectly. I had posted my find around 12/15/23 and a few other guys used the newer PC/Windows driver successfully. I don't know if they were using Windows 10 or 11.

@user-fg2lh2kk6l 4 месяца назад

have one of the older one with metal upper shaft still finding targets house i live at built 1890 but 40 khz makes a big diffrence used mine lab etrac or 600 garett at pro 13 inch coil the etrac has the old fbs teck how many used legion come with two pairs of head phones wireless wired ones like these better so battery in head phones battery does not go dead cause when i started their was no vid had an garett TR machine we went on sounds alone

@AHA500 6 месяцев назад

It could be something your doing or how your storing it or even the update. The speaker issues were well know for the first Legends and you were getting them replaced with the same batch hence same speaker issue. The dealers still have those and selling them unless they sent them all back. To many people have the Legend with no issues for this to be a normal common issue.

@SOFLOTreasureFinds 6 месяцев назад

I dont think this is a common issue. I dont think how i store it is an issue. We shall see what Nokta says. Thanks for the input.

@outlawjjsmith 6 месяцев назад

So glad I didn't buy one of those. Mindlab Manicore is my next one.

@SOFLOTreasureFinds 6 месяцев назад

Everyone has their preference. But the level of customer service from nokta is exceptional. Manticore is a great machine.

@jomon723 6 месяцев назад

agree with you, this is not a good sign

@pirateofmiamibeach 6 месяцев назад

3rd time it's a lemon 😆

@SOFLOTreasureFinds 6 месяцев назад

We'll see what becomes of it this go around. Thanks for watching pirate. Merry Christmas 🎅

@carolrice2063 6 месяцев назад

Stay out of the Water and Pirate's Cove 😂 And it's very good that they are going above, But they have to and To get everything figured out and Make a Better Detector and hopefully not losing Customer's and the Simplex + that I had, I Had Enough to not go back with another Notka.....

@pirateofmiamibeach 6 месяцев назад

@@SOFLOTreasureFinds Merry Christmas!

@diggingnashvegas 6 месяцев назад

Make sure your not keeping your machine near any strong magnets ,just a thought, mines run great for over a year

@SOFLOTreasureFinds 6 месяцев назад

Many people have never bad issues including Amy. I am anxious to hesr what the issue is/was. Thanks for the support.

@danno5805 3 месяца назад

I bought a ledgen about one year ago and found more gold in 3 months that 12 years with my AT PRO. sadly its all busted up from me getting pissed it wouldn't work right 😂

@SOFLOTreasureFinds 2 месяца назад

dang, sorry to hear that Danno.

@user-fg2lh2kk6l 6 месяцев назад

got mine used let others pay 500.00 payed 411.00 for this one came with two pairs of head phone this machine is easy to learn dont let any one tell you diffrent just a few ajustments you will be off running wish i have vdi on detector i was running 40 yrs ago we went on sound alone

@SOFLOTreasureFinds 6 месяцев назад

Glad your enjoying the legend. Its a great machine.

@OCBeepDigger 6 месяцев назад

Well done Jon... super classy and respectful of Nokta. They have no equal with their customer service for sure!

@SOFLOTreasureFinds 6 месяцев назад

Thanks Oc! Merry Christmas!

@timbenham516 5 месяцев назад

Nokta is an amazong company

@SOFLOTreasureFinds 5 месяцев назад

Hey Tim! Agreed!

@Dig_it_123 6 месяцев назад

You cannot set the speaker to max i blew mine before i knew of this issue so if you run your house speakers at max they will blow also, Nokta sent me the LG30 carbon cuff and shaft for the inconvenience Customer service is second to none

@SOFLOTreasureFinds 6 месяцев назад

The original speaker they used was faulty in some machines. They have upgraded the speaker since and replaced anyone who had a speaker die with the new upgraded one. Thanks for your input blain.

@KJ4IQE 6 месяцев назад

Do a test and try the new coil on the old one you are sending back and and old coil on the new machine.

@SOFLOTreasureFinds 6 месяцев назад

I planned on it today actually, however the rain may stop me. I may be able to get out there for at least an hour to test that out.

@KJ4IQE 6 месяцев назад

Were you able to try out changing the coils? Inquiring minds want to know 🤣🤣

@SOFLOTreasureFinds 6 месяцев назад

@@KJ4IQE Hey No I have not it rained all day yesterday. I had to package it up and send it out today. Nokta messaged me saying they noticed the package hasn't been shipped yet. BUT, Nokta told me it is going to Turkey to be looked at by the engineers and they assured me 100% they will fill me in what the deal was. I will definitely give an update once I have the details, that I promise you.

@KernowekTim 5 месяцев назад

Let us know what Nokta says after they've evaluated the machine you returned pleased. I, and I imagine many others, are keen to know the final results of said Nokta engineers evaluation.

@SOFLOTreasureFinds 5 месяцев назад

Did an updated video just now ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-ZQd549Em0T0.html

@patrickmanasco5905 2 месяца назад

Got me nervous to pull the trigger on an upgrade to the legend from cheap crap cuz need it to work without hiccup a month from now for a weekend, so ig I’m just gonna be nervous either way… esp since best customer service

@SOFLOTreasureFinds 2 месяца назад

Follow the instructions below in the description you will be fine. If you need help hit me up on instagram.

@jomon723 6 месяцев назад

Wow, I should not of bought one if I have to replace it every few months

@SOFLOTreasureFinds 6 месяцев назад

Amy has never had an issue with hers and shes going on 5 months.

@foreveraplayer 4 месяца назад

I think if nokta were to admit having discovered a problem means a mass recall and that kind of thing can break a company, I think its policy not to search for the problem, just to replace and hope for the best...

@MrLukaszcu 6 месяцев назад

It must be something you're doing...it's almost impossible to get 3 bad legends in a row. How are you storing it ? ... something odd is going on.

@SOFLOTreasureFinds 6 месяцев назад

Hi Lukazs, not sure. Nokta is going to check it out. I store it in the garage along side all my other machines and next to Amys legend. Nokta seems to think something is wrong with it. This is why I am hoping Dilek/Nokta fills me in on what the deal is. If I find out I will do an update video. Thanks Lukas.

@TrashNTreasureDetecting 6 месяцев назад

No doubt about it, Nokta definitely has top-tier customer service.

@SOFLOTreasureFinds 6 месяцев назад

Hands down. 👌🏻

@ChrissyEis 5 месяцев назад

I had mine for almost a year now and never had a problem I beat the 💩 out of it

@SOFLOTreasureFinds 5 месяцев назад

Ever updated it?

@ChrissyEis 5 месяцев назад

@@SOFLOTreasureFinds yes mine came with 1.07 I have windows 10 of course I li by fresh water but I hunt with around a lot of power lines and I still run my sensitivity almost max most of the time sometimes I might have to drop it to 27 my son also runs the Legend and if he is to close to me I may have to t 26

@SOFLOTreasureFinds 5 месяцев назад

Thanks for sharing Chrissy.

@ChrissyEis 5 месяцев назад

@@SOFLOTreasureFinds sorry I didn’t finish writing I usually run park mode 1 or 2 recovery of 5 to 7 IF 1 Stability 1 bottle cap 8 ground S 0 and I have my volume enhancer at 6 and me and my boy have been killing it we just found a seated quarter S mint mark I recently found a opal ring 14 k ringing 18 worth a few grand made in Australia field, one the setting as I do the only problem I have is my headphones will sometimes keep disconnecting and reconnecting it may be because I have dirt in the on and off button I will have to give it a good cleaning very impressed on how deep it goes and the recovery speed is incredible we have found many old coins and jewelry that others have missed a few months ago I found a Tiffany s jewelry lid dated 1890 to 1910 I was able to determine the date because Tiffany’s company went with initials for that period of time that was at least 2 feet in the ground. The first I thought was piece of aluminum but then I seen it shining and it says Sterling on it. Wait in on almost 21 g of sterling, so yeah the legend has been really incredible machine plus I got mine for $500 the old stock machine s and mine came with headphones They made a mistake headphones so that was pretty cool we found so much stuff in the last year with it.

@rickvann3489 6 месяцев назад

Probably just some softeware glitch...

@SOFLOTreasureFinds 6 месяцев назад

Its possible, would like to know though. I am hoping they let me know.

@jomon723 6 месяцев назад

When people say good customer service so much, not a good sign, that means there's a lot of problems and they want to keep people hushed up with good customer service as much as possible. I just hope mine will last

@SOFLOTreasureFinds 6 месяцев назад

Not always the case. Thanks for watching jomon.

@KernowekTim 5 месяцев назад

People, being 'people', are generally inclined to negativity these days. So, if a lot of people give positive customer service reviews it is indicative of a companies success in manufaturing a great product......A bad line of any electrical components can negatively impact many finished articles. For me, I'd re-call all the series of machines that left the factory which corrolate to their respective batch that may harbour more disfunctional units. Failures from one batch-line is not cause for universal condemnation. If it were, all the Minelab Equinox 800 range would have be condemned as 'useless' in the field/sea/lake, very early doors: for months on end. from a former Nox8 owner.