If that was the lady who was shopping, I'd take my receipt to the customer services, demand a refund and take my money elsewhere.........never to shop at Tesco again.
My thoughts exactly I am emailing my local Tesco and informing them that if Tesco policy to customers is behaviour like that I will no longer be shopping with them if half the population would do it they will be begging for custom.
Is your time worth so little? I understand the affront But let's not 'cut our nose to spite our face here' *What this quick thinking shopper did was pretty damn smart really* .
The same thing happened to me. Did self scan, got stopped, and searched. I was filming the whole thing with my phone. Security guard snatched it out of my hands. It turned out they owed me £3.60 because the scanner scanned sausages 3 times instead of once. The security guard got arrested for battery.
Okay i worked at tesco for near on 6 years. The store staff have NO RIGHT to do what they did. They can ASK to do a bag check and, if you refuse, then security will come over and address that someone has claimed you stole something. The staff cannot physically touch you and, if they do, WILL be suspended for misconduct.
@@S.Trades why should shareholders miss out 🤣🤣🤣🤣🤣🤣 exactly reason the theifs don't want to miss out Shareholders are theifs themselves Southern water add on £45 for unpaid bill, that £45 is going to the shareholders It's all daylight robbery
@@S.Trades But where? This country is being run by these corporations as a high surveillance open prison. We have less choices by the day thanks to the high street monopoly cartel. You are just customers, you have no rights. An immigrant security guard informed me of this when I complained i’d been overcharged (and i had) only he was less polite. I complained to a cop, she left me waiting outside like a shoplifter, a person i knew recognised me and had the nerve to ask me if i’d been caught. The cop said she couldn’t access the cctv as the manager’s office was locked. I Imagine if i stole from them they’d have found the key.
i agree 100%. When supermarkets introduced self-serve tills they did the Cost Analysis including expected losses due to theft. Even including those losses, the savings from ditching staff are still massive - no wages, no Sick Pay, no National Insurance. Now they want MORE savings, and are happy to inconvenience and delay us to achieve that. Just wait until the 'Checking Queue' is as long as the queue at the till, and we have to endure both before we can leave.
@@goldeneddie Much as I do use Self Checkouts Quite a bit, Yeah - I am not a fan of them... Too many times they can go wrong, I have wasted more time waiting to get a till reset than I would have at a manned till... I also have Social Anxiety, So going to a Manned till forces me to confront my fears... Christ the only reason I sue them most of the time is I am buying just a few random bits and dont want to waste other peoples time when they have Trolleys full to the brim for a family of 6... I am just shopping for ME and every other few weeks, My Cat!
i was in a small branch of tescos a year ago and a young girl told the security guard i hadnt paid for something and to get me back in the shop. In my case it was because i had scanned the same item on 2 different self service machines but they didnt know i had done that. looking back i think its a case of inexperienced staff, and a lack of staff that lead to this kind of thing happening. I just feel lucky i dont have to work in that kind of place. About the lady not liking being filmed. Thats a red flag to me. If shes not doing anything wrong she shouldnt be that upset about it. Personally i have no time for sainsburys. You see how they deal with complaints nationwide. they are 100% against any complaint and will look at how they can minimize, shut down anything. i saw a black member of staff being bulled and being made fun of. He was the hardest working guy there. They panicked when they realised i heard what they were saying. This kind of thing happens because they are protected by management.
If she is innocent she should let them do the checks and stop shouting, she is the one who humiliated herself as she was the one shouting and drawing attention to herself
@@sherihartley794 She might have brought attention to herself yes; but I should never, never allow a shop assistant to search me. I would instruct them to call the police if I was not guilty. Q
Well, if you're not carrying anything illegal I'm sure you would let me pat you down and possibly strip search you to find out. After all I have no more authority than those rude a-holes in the store. But, I would guess you are a hypocrite who finds a small amount of self validation in cowardly hiding behind a keyboard while victim blaming.
@@mrgrizzlyridesOk. But most criminals use this tactic so that staff are too embarrassed or afraid to question and check. That means that you allow shop lifting because no one has the right to defend their business. Look what happened in America where large shops simply closed because they could not stop thefts on unprecedented levels. Training is very important but alot of people are too quick to be insulted by others but others should be more tolerant of them.
Exactly .. Also, Supermarket Karen deserves no sympathy for not wishing to be filmed. She presumably spends hours working in a busy supermarket with CCTV going all the time .... all the time! A private citizen may feel uncomfortable in that situation, we are never asked if we mind being filmed, it is assumed we simply tolerate it - but when the tables are turned, they don't like it. Tough.
One did that on my wife and I while with our baby son, we hadn't paid yet so just left her with the full trolly, told her to f off and went to Sainsburys. She still won't look us in the face over a year later.
The 'security guard' is rifling through her shopping without even checking against the receipt which was in Karen's hand. He was beyond useless, just like her.
I'd be interested to know the legal status of an industry association - The SIA - Security Industry Association - doesn't sound like a government entity or department at all. It seems more like a Policy maker and standards enforcer for paid up members and Policy does not trump the Law.
My nan and grandad went through this many years ago, they were in their late 70s at the time. My nan and grandad felt so humiliated. To cut a long story short they sent her flowers, she went back to the supermarket and told them to stick the flowers up their ass. I've never ever heard my nan swear or ever seen her get angry and I lived with her from 2 to 18. People they knew seen this happen and it really upset them as they were seen by everyone as criminals. She never went back to that supermarket again
As a security guard we were told to target older ppl more, and try not to antagonise yourhs who might cause a stir. I'm now of the opinion security work is fake jobs , invented to keep ppl in jobs.
@jeanhopman5659 yeah that how it should be done unless you are trying to leg it with a handful of beef or alcohol. She was so humiliated, and of course they didn't steal anything as they would never think of doing that. I remember seeing how upset she was when I came home from school. Her daughter was there and sorted it all out with the manager, I'm still afraid of my auntie till this day and she's getting on a bit now, so god knows what words she had with them
Disgusting isn't it. This is what happens when you give poorly trained and poorly educated people positions of perceived authority. They become drunk on power. Who do you think ran and administered all the camps, gulags etc last century, genocide their own communities???
Yes but if you get searched and you are innocent somebody might point the finger weeks later in the high Street and think that you are a thief , mud sticks 🤬🇬🇧
Exactly, I wouldn't ever consent to a search, by anyone other than a police officer after they have stated their reasonable suspicion on camera. Accuse me of stealing then assault, I hope the customer gets her arrested for assault and sacked at the very least. If she grabbed at me like that and tried to take my phone, I would assume she is about to assault me, she would be sitting on the floor bleeding from the nose at the very least. Who the F does she think she is?
@pam164 I was just reading through some of your posts. And yes, I have worked in retail. And yes. Sadly, a lot of people aren't nice to retail staff (correction). Even when we go out of our way to acquire something for them, like a piece of hidden stock, in the warehouse (for instance). Dealing with the British public, in person, in today's society has become quite stressful.
I worked for Tesco for almost 20 years and never would i have handled this incident like this. Totally shocking. I'm pretty sure she's in a lot of trouble by her actions.
@@TheLiamisboat migrant seems a bit strong? And unnecessary. They’d rather have self checkout than they’d pay for staff to man the tills, nothing to do with where the security idiot is from? You kinda ruin your argument the moment you brought his race into it
@@HPLP-123 merely noticing a trend with all the recent unlicensed "security" I've been seeing. I suggest you look at khunts ulez camera security folks, 1 of which hit and run a citizen recently. But I suppose pattern recognition can look waycis or far right to some who lacks critical thinking.
I have a great idea! If the stores had a row of cashier desks where the operator scans your items and then you pay for them, we wouldn't have to have random trolley searches and have to scan your receipt to exit the store. That's if the exit barrier works!
Still doesn’t work - they used to have expensive small items (razors etc) secreted under personal property like cardigans items bought elsewhere - we had to leave our registers to check trolleys then - a thief is a thief and they’re very cunning - not to mention righteously aggressive and nasty
We went to Tesco recently for the first time in ages as we usually just do an online order these days but it was so sad to see just rows and rows of checkouts not just closed but boarded up. This is a HUGE Tesco and there were literally about 2 checkouts open and then a huge queue for the self checkout. Both my mum and my partners late mum used to work for Tesco years ago and it is sad to see how much it has changed. I personally hate self checkout. I always feel self conscious doing it, I feel rushed, feel like I’m going to get it wrong and it just stresses me out! So I will always wait for the normal checkout! But I fear that it won’t be long until they are scrapped altogether 😔
Bring back cashiers. Bring back jobs. If all cash desks were reopened in shops, banks etc there would be so many people back in jobs. I have a phobia of being stopped and checked in a shop. It would be so embarrassing.
So she committed assault and battery against the lady based on her incorrect understanding of the law, then told her to "calm down" so she could seem like the reasonable one (and I suspect claim to be the victim?) I hope she got charged and fired, along with that "Security Guard" that never showed any ID. Any update on this?
I love the way these stores keep relentlessly pushing self serve and self scan then treat you like a criminal. She massively overstepped trying to snatch the phone...massive power trip. I dont think she should be sacked but she needs to be kicked back stacking shelves. Her position has clearly gone to her head.
@@33andy33gmailit's crazy how someone, in this day & age, things it's OK to try and grab someone's phone, but I have to say I am uncomfortable with people calling for someone else to be sacked over an incident they have just seen on RU-vid at a later date. Yes, what she did was wrong, but we don't know what affect her being sacked could have on her family situation. Best left to those in charge to make those calls I believe.
likewise, id also refuse their request to search me because not all shop staff think they are as far reaching as this buffoon and id make them call the police out and just completely waste everyones time in the process. i was in waitrose recently with my partner buying a bottle of spirits and she pointed out to me after we paid that a security guard had followed us around the store......had i have noticed this i would have absolutely no problem at all confronting which is probably the reason she didnt mention it sooner as i have no problem being confrontational (lol) but i am no theif and dont appreciate being looked upon as one
The female employee’s reaction to being filmed is interesting to me because she’s being filmed the whole time she’s at work as are all the other staff and the customers 😊 Could the customer ask to see the store CCTV to see what they’re accusing her of?
Would the customer like the CCTV identifying her uploaded to TikTok ? Would that be legal? Is it legal for her to have uploaded her video identifying staff onto social media.
I suggested that in asda, (that they check the cctv), May 2020, as I was entirely innocent, but the duty manager said it would take too long. So she confiscated the shopping I'd just paid for and told me I was banned from the store. What could I do? I'm not calling the police. They won't help.
@@wastenotwantnotArt Tesco comes under GDPR legislation, as they are an organisation/Data Handler, the customer is not, therefore, why would it be illegal for her to upload her footage?
Staff knocking the phone out of the shopper's hand is assault, as the phone is classed as, AN EXTENSION OF HER HAND, therefore the member of staff is liable for prosecution.
A few weeks back, after doing a two week shop and a few gifts for Christmas. I was stopped at the door. I tried to walk past, they wouldnt let me. So i turned around and walked to customer services, all while this women was shouting at me calling me a theif. I got the customer service and requested a refund but "this women will first make sure ever item on the receipt is here." This wasted 2 hours of my day but worth it.
@@darrenupton5500 I'd think that's pretty normal. At The Range, they have in-house store detectives who rotate between the different stores, visiting each one on different days, mingling with shoppers. Not to mention, an army of in-store cameras!
I love the self serve checkouts when they under price things, in the Co-op I scanned a 10 pack of Guinnes and it only came up as £1.99, I had to grab some more and walked away with 40 cans for only 8 quid. Serves them right cutting back on staff at the checkouts.
I scanned 24 packs of loo rolls on the shelf they were £15.. the self scanner scanned them through at £1.50! I filled my trolley, paid for them, then went back in twice more to fill my trolley again! This was pre-covid and I still have a mountain of them in my spare bedroom!
They don't even know what she's supposed to have stolen. If supermarkets are so concerned about shoplifters they should get rid of their self-service checkouts. This lady was rightly incensed for being publicly accused of stealing.
@@hotpotato4027 you dont need to, you fool, a person is presumed innocent until proven guilty and surely even you know that and if you actually got off your arse and bothered looking into it you could easily find out that she was innocent. if you are making the claim that she was indeed stealing, which you did suggest, then it is YOU who has to provide the evidence to back up your claim, otherwise your baseless claim can be dismissed instantly without any evidence whatsoever. please stop embarrassing yourself
People are "incensed" for the silliest things, although it's rare to be "rightly" incensed. One can deal with confrontation without throwing a tantrum like a single mother in a housing estate. She should learn to control her temper, like an adult.
They have zero rights to touch your stuff or even stop you. It's a supermarket!! Tesco are a bunch of criminals!! Tesco also sells your data and listens to you whilst in their shit stores.
This is what happens when companies get greedy and start cutting back on check-out staff. They're expecting us to do our own check-outs but don't trust us. But they can't have it both ways. I think we should all vote with our feet and insist on not using self check-outs...
Some of them have started putting them back. It costs less to have staff on a till, than the operational and maintenance fees they get charged by 3rd party companies.
M&S for food, Home Bargains for household cleaners Costco for electrical goods. I can’t remember when I last did a shop in the big supermarkets. Five star customer service in M&S. Home Bargains, and Costco
No legal remit to show your SIA details to a member of the public. Only police and SIA agents have legal power to ask to see a holders SIA details (what is written on your card) when you say show the badge, did you mean visibly display that you have one by wearing it, or produce its details to someone that asks to see it close up in detail.?
@Dan-bv3mf "You must wear the licence were it can be seen at all times" "Failure to display can result in a prison sentence not exceeding 6 months, an unlimited fine, or both." Section 9(c) Private Security Industry Act 2001.
@@IN_THIS_DAY_AND_AGE Ive worked as sia an licenced operative for a decade, i know the regulations in and out. If this guy is an undercover operative, he doesnt have to display his badge. Just to clarify what i meant in my first reply, when you are not undercover... Yes you have to display the badge, but there is no legal requirement to show in detail, what is displayed on the badge, such as your SIA number, name or its expiry date to a member of the public. Only a police officer or SIA agent can ask to see its details. Covert activity You do not have to wear your licence where it can be seen if the work you are doing requires that you not be identifiable as a licensed operative. Examples of when this might apply are: you are a store detective you are a close protection operative covertly guarding your principal(s) You must still carry your licence on you and be able to produce it on request. Thats straight from government website. As to answer your question. Yes, people have lost their licences for not wearing it when they were required to do so (just not when you are working undercover) infact the SIA release publicly viewable monthly updates that literally name and shame people that have broken the law in terms of SIA policy. You can go on their website and see who has been prosecuted for working while not licenced etc.
You have to have it on display at all times when working, but not when working covertly. If you stop someone whilst working covertly you must then produce your license as proof, otherwise you could be anyone at all, and the person has a right not to engage with you.
she attacked the woman then asked the security to take the phone for her, she did not try to calm the situation down she tried to escalate the situation!
I was making a film. It was cleared with the police and council with releases etc. There was a Tesco's store within sight of the location, although the filming was towards a viaduct and the store was not in shot. It was not on their land. A security guard came and said that I could not film as his manager said so. I told him to go away and stop bothering me and call the police if he had an issue. He sorted bottled it and left. Tesco's seem to have a penchant for over stepping their authority.
My friend who is in his 70’s walked into an Lidl a few weeks ago and within 10 feet inside the door a store floor manager marched up on him shouting “you are not allowed to film in here” He looked at her and said what are you on about and she repeated loudly and aggressively that filming is not allowed in the store. Again he said I don’t understand what the hell you are talking about, to which she pointed at his phone which was in top breast pocket stating “you have positioned your phone in your pocket so that the camera lens is looking forward and is poking out the top so that you can film in here, and demanded that he stop filming. He pulled out the phone and showed her that the camera was switched off and that he wasn’t filming, saying that I always put the phone in with the screen facing this way so that the screen doesn’t get scratched. And I don’t appreciate being shouted at the way just did. To which she belligerently said.. “Well,…. you could have been filming and we don’t allow it” and walked off.
@@robg521that is so rude! I would not given them a penny of my money! What exactly do they think a 70 year old is filming out of his top pocket in a Lidl?!! 🙈
@@IggyBros he uses the shop all the time because you can park for free if you buy something from the store. [it’s the best car park in the area for access to the high street.] He was going to call for the manager to complain but was in a hurry, and he hasn’t seen the woman in the store since so he let it go. [I’ve since found out that there is a problem with a few drunks and druggies in the area who cause problems in the local shops and I think this shop gets its fair share of idiots]
@@robg521 I understand them being alert if they get their fair share of idiots but surely they can use their brains to distinguish between genuine trouble makers and a 70 year old man just trying to keep to himself and do his damn shopping! I think some of these workers get a bit of a power trip to their heads when they get an inch of authority 😹🙈 They think they are suddenly on a par with the local police force!
Surely if the customer is being recorded from the moment she entered the store (as we all are) then she has the right to record any interactions herself!
Well Tesco are bound by GDPR, they can't post that video on the internet or do much else with it other than use it to prove crime (also for training, finding lost kids, property etc.) so that is quite a bit different.
I bought a pressure washer at B&Q the other day, they have this year gone around 90% self-checkout, and like a vast majority of self-checkouts I got an on-screen message saying there was a fault with the receipt printer. I waited until I could get the attention of a staff member and she changed the roll so I could get my receipt in case there was a warranty issue or fault. As I was leaving the store the alarm went off, because nobody is disabling whatever security tags were on the items, and just such a Karen looked at me like I was a criminal and asked "Have you paid for that?" If I hadn't forced the store to provide me with a receipt, which many people won't bother to do, where would I have stood? Self-checkouts are just greedy cost-cutting at the expense of employess and massive inconvenience to the customer.
Many years ago , not long after moving house , my girlfriend and I went to B&Q , buying a lot of DIY stuff , garden tools , pots of paint , wood etc ; we had two trolleys and the bill was something like seven or eight hundred pounds ... The young girl on the checkout appeared to be unsure of what she was doing , and confessed it was her first day ; at the end I said to the older lady supervising that I wasn't sure the total was right ; so we started again , and this time it was something like £50 more . The older lady quipped something like I should've just taken the first scan , and I replied I didn't want to see the girl get into trouble if she'd missed something . It was only a couple of days later when I went to use the new lawnmower we'd bought that something made me check the receipt - you guessed it : it hadn't been rung through !!! it wasn't a massively expensive item , just a basic own brand electric lawnmower costing something like £50 or £60 , and we were not well off and trying to set up and furnish our first house . We debated the point , reflecting that we'd spent an extra 15 or 20 minutes letting them ring it all through again at our insistence in trying to be honest , and actually paid more than the first girl rang up . In the end we decided that we had tried to do the right thing , and the mistake was theirs , since they'd got it wrong twice ; and we decided just to leave it as it was . It always made me wonder how accurately checkout assistants ring things up , especially in supermarkets where small items are rung through with amazing speed .
I used to work for a supermarket back in 1990s. Although they wanted you to scan the items quickly at the checkout, we still helped to pack the bags and stop scanning if shopping built up. Now self scanning back then, no time limits on how long someone should be at a checkout. These greedy supermarket bosses need to bring service back to the checkouts. The money and time spent on staff and looking after customers will be money well spent, and losses saved on theft would cover that.
Many supermarkets are now asking you if you want your receipt, I always make sure that I have mine, simply because of this issue. If you paid by card then there will be evidence of your transaction, but what would happen if you paid cash?
Tesco's staff need some serious training, this vile worker went way above her remit. Also the security guard looked so unprofessional, I would think I was being mugged. Huge shame on Tesco, every little on customer service.
I’d be incensed if they tried that with me and if they’re gonna search me, even my trolley which contains MY property if I’ve paid for it they’re gonna have to call the police. I would not comply whatsoever… I would ABSOLUTELY NOT consent to being searched as they are doing here without police presence, trolley or otherwise. This is public humiliation.
I wonder, If you put a £1 in the trolley, does it change the scope of this trolley search. I.e. it's rented or leased or similar, so temporarily isn't exclusively belonging to Tesco and can't be searched by them? But if the trolley didn't need a £1 then they do have the right to search it (but not the bags or contents within)? Interesting idea.
@@mikepembo8297 i think the main issue was that the _trolley_ was the store's property, rather than the shopping. The shopping was already her property, once she'd paid for it
The tesco employee went hands-on. In a situation that should have remained under control through procedure and policy engagement. Both the checker and the store detective clearly failed to do that.
Because they know they are in the wrong, security guard and I say that lightly had no Id and refused to provide one, and if he is working as a security guard without an sia license, he is liable to a £5000 fine and 6 months in jail, and the Tesco woman has no idea badge, why, they always have name badges.
What is he going through her trolley for ? The store lady has the receipt to show what is paid for he does not, he is just mauling her groceries with no purpose.
@@jfilm7466 as a rule items are checked via a second scan machine, often with a flat battery, taking thirty times more to check, it will highlight any "discrepancies" /miss scan , some items being moved about needing repack. however as i understand it you can not be accused of " shoplifting" untill leaving the store, so it`s kinda defeating the object, if the machines are not able to provide the service, bearing in mind this method was introduced to make shopping easier, quicker. Many times the store will close off self check out counters due to lack of staff, forcing you to check out at a greater level of security.
@@CarrieOnScreaming64 Section 9, Private Security Industry Act 2001 makes it a criminal offence for someone to carry out security related work without showing their SIA license unless they are working directly for the company. In this situation I suspect the store detective isn't working for Tesco as they use contractors for security so he's commiting an offence but the police don't generally seem to care.
I think the thought of the staff rumaging through your goods not knowing if they washed their hands or not might also be an issue. At the same time if they are so worried about theft with these self scan machines why dont they just get rid of them and go back to a properly staffed supermarket instead of creating less jobs more problems and constant hassle not to mention how often the things break down.
I really wouldn't worry about whether those staff had washed their hands compared to all the other staff and customers that handled the goods before then. Yes, it it a problem, but always a problem in supermarkets, search or no search.
The way her and the security guy were nonchalantly sifting through the trolley there's no way those goods would have come home with me. I would have turned around and collected a refund.
My local Waitrose has an absolutely awful security guard. He hounds customers and won't let them shop in peace. Their manager and head office know what he is doing. A lot of people won't shop there because of him. I hope he gets recorded to show how bad he really is. Funny thing is there's several well heeled shoplifters in the area and he always misses them as he seems to think shoplifters always dress down.
@ThePrivateMan3301 im not talking nonsense. He ended up getting removed from the position as he was causing so many issues for the company and they were losing money because of him. Why are you so triggered by someone you dont know harassing people doing their shopping? Are you the security guard?
In some shops they don’t even give a receipt unless you ask for it. “in the interest of saving paper”. I always get a receipt because without it you can’t prove what you’ve paid for. Imagine if this woman could not provide a receipt because she wasn’t given one at checkout. 🤷🏻♂️
Isn’t it absurd. The stores will possibly check you on exit and have store detectives checking customers yet it is not mandatory to receive or provide a receipt of purchases.
I ask for a receipt when the total goes beyond my arithmetic. In every instance of a wrong item price, it has been found to be in their favour, and to my financial detriment.
@@YllaStar95970 I always get a receipt, because it's worth 12p of Google Store credit for simply uploading a photo of it in the Google Rewards app! I never turn down free money 👌
If you have got a recipet then they can’t check it there and then. They would have to get it off the system which would put them to trouble. If Mr security asks me if I have paid I always pay with my phone and my hsbc app show the total transaction. But if they want a break down to print the receipt. Haha amazing how times have changed. I have been in retail all my life stopped loads of shop lifters. Back in the day you weren’t allowed to bring in carrier bags even. For the theft risk. It wasn’t theft until you had left the store. And we jumped on em and tackled them to the ground lol. The advantage nower days is to the thief your making it easy.
@@MrNickGreen The receipt for me is indelible proof what l was charged on my particular visit at that time. I have always believed rightly or wrongly that they must honour the shelf displayed price, so l make them go check in person, and being severely disabled ( left leg amputee TK), l explain l will wait here whilst they take the walk. I meet opposition every time l challenge, and so l see this as not an imperfection in myself or the other person, but remain firm but fair, l leave as much emotion out of the situation as possible, as l have the confidence of knowing l am correct. I am often told the system has not caught up with the promotion, but it strikes me that l am always left with the financial loss, and not them. And theft in store goes back a lot further than plastic, people with child seats, ( buggies/prams), have been stealing for a very long time. Which may be the real reason why trolleys can carry infants, pretty bad for pester power however, as you raise the child's eyeline and so they can make decisions on more premium products. This fact is also not lost on retailers Going to a supermarket today is a passive psychological test, and any way they can off set you is applied. Moving things around the floor, causing you to take a different aisle is a good one, to help part you from your money. Shedded Wheat went up another 10p in Tesco last week....Why? With the Government telling us things are falling now, falling from where l say? Raising prices by outstripping earnings, then giving a little back, but not back to the original price before all this started is just word salad to me.💰
It is extremely unprofessional behavior , misconduct and has brought Tesco into disrepute That individual needs to be suspended & brought into a fact finding meeting immediately
Although this has brought massive shame on Tesco and the worker, I ask "who gave her that particular assignment?" Here's where it gets a bit iffy. Many companies have a clear policy that workers must not tackle shoplifters at all. But this was not shoplifting. I assume this was actually a trolley search. So was there a clear policy telling staff that they can be recorded and not to touch customers? If the corporation implemented search policies improperly and failed to inform staff that customers have every right to record them, could it be argued that the staff member was not trained correctly?
@@Phoenix2312 yep. But I imagine she must have been innocent or she wouldn't have posted it on social media. So a mistaken opinion (or even guess) from a security guard wouldn't have changed this from a trolley check to something different IMO. I think questions will be raised over training.
@@Phoenix2312I once was followed all the way out of the store to my car (yes it was Tescos) because the shop worker thought I'd taken something without paying. I always use the manned checkouts. I had been deliberating for some time over a Christmas gift but had decided not to purchase it at that time and replaced it on the shelf (that I had never left whilst making my deliberations). She clearly thought I'd pilfered it before making my purchases. Cue her shocked face when it wasn't in my shopping bag and I didn't have a handbag on me to hide it in. She couldn't return to the store fast enough
I went into a tesco today with a bag picked up a basket picked up 3 things 1 near entrance and others opposite ends store security followed me got fed up with the guy following so handed him the basket told him “if you’re going to follow me at least be helpful ‘ . He looked really shocked put the basket down and walked off . As I left a family known for robbing stores and a banned from other places walked out with two trolleys full didn’t even move . Tesco seem to like harassing certain people but not families known to them as trouble 😊
This happened to me in Aldi in Milngavie in Scotland. A young male cashier tried to pull the phone out of my husbands hand and went berserk because we would not accept him abusing us. It took 3 months but I got a written apology from Aldi and from the cashier. He approached me a few months after the first event in the store and told me my face made him feel sick. Second time he told me I was barred from the store and that was after I had received an apology from Aldi. I reported it to the police. My crime - he accused me of skipping the checkout queue. It’s awful how abusive some staff can be.
Aldi customer service is not great.....I had a cashier crying while scanning my items....after I had finished I went to find a manager... Found one told him that one of his cashiers are really upset and crying there eyes out....his response.... " oh she is always does that" then carried on working...!!!!!
Sounds like the cashier individual is very high in narcissism and so is very antagonistic and provocative. I would have gone to the papers and shown them the footage. On the second occasion, i would have pulled away from this individual and asked another member of staff to call the store manager. I would have also written and reported the incident to the area manager and or head office.
@@runintoabrickwall3342 the Aldi area manager stalled for 3 months and tried to make it go away without apology. I had to really persist writing many letters. I had a witness and that was the only reason they apologised. The cashier still works at the Milngavie Aldi store. Astonishing!
It would be pretty difficult for an undercover security guard to operate undercover if he had to wear a Tesco badge with his name on it but don't let that get in the way of projecting your racism on to this scenario.
@@fgrsimon Racism? Based on what, exactly? It seems that is you who is the racist for bringing it up in the first place! It seems more like you are trying to virtue-signal by 'white knighting', or you trying to say "Is it cos he is black?" = more 'racism' on your behalf!
@@fgrsimonnot strictly true , as if he was an undercover police officer , he would not be able to search a suspect without showing their credentials. So why would as far as this poor woman is concerned, just some random guy stops her and demands .. she allow him to search her trolley ? Undercover store detective can walk around the store , undercover but must and I repeat MUST IDENTIFY HIMSELF. Do you think it would stand up in court , that some random guy in plain clothes can search your shopping once paid for 🫣🫣🫣🤔I think Not
They've been reducing the time they give you to press "yes, I want a receipt" 😡 Try summons a staff, they can then instruct the machine to issue a receipt for the last transaction
Used to work in retail We were told that , first we had to SEE the offence of shoplifting, secondly, wait til they exitted the premose, or ask their intent to pay for secreted items.
I was accused of pinching a damn bag from Tesco's and when i showed the jobs worth i had reused a big green bag from Waitrose the lady walked away. No apology so i went after her and demanded an apology and i wasn't calm about it. Thank God I don't live in the UK anymore and whenever I do visit i shop at Waitrose and very occasionally at Tesco's during my stay. This Karen has a problem if she had snatched my phone like that my Judo mode would have kicked in and she'd be on the floor!!!
The only people who are a thief in this supermarket are those companies engaging in shrinkflation. Why aren’t they being held to account, as we are playing more for less?
I pay for my shopping and if it beeps as I leave I just keep walking. No one has ever asked me to show a receipt or anything. I don't get paid to make sure their inventory management is working properly.
So if they lady had put the shopping in her own bags which were placed in the trolley, then they wouldn't be allowed to search them? That lady from Tesco's shouldn't have touch the lady recording, regardless if she has or hasn't stolen anything.
The shopper was already suspected of shoplifting by the the Tesco Woman , who obviously is having a meltdown showing her narcissistic rage toward this poor shopper ? What ever happened to the Customer is always right business mantra IE, Treat customers with respect and dignity because we are keeping those staff in a job ! Spending good money ? But this staff person got a short , sharp shrift from this shopper and good on her ! Glad she fought back ? Pride before a fall with the store staff
@@WendyJones-zx7is”the customer is always right” is cherry picked from the full saying. The full saying is “in matters of taste, the customer is always right, in all others they are invariably wrong”
It must be an indictable offence to try and snatch a phone off someone so this customer would have been within her rights to have made a citizens arrest of the Tesco assistant.
@@UberFoX I haven’t got a clue what country YOURE talking about but I’m talking about Britain where what you’ve stated would be utter bs. British police were permitted to carry weapons including firearms from 1884. I don’t know what you’re whistling on about?
@@UberFoX firstly what the hell has that got to do with anything I’ve said? Secondly you’re completely wrong Officers were permitted to carry weapons including firearms from 1884.
Supermarkets have GOT to stop alienating customers by putting them through checks. I hate using self-scanners so I've not had this experience, but I've stopped going to my local Sainsbury's since they installed barriers so you can't go in and look around for bargains (e.g.) as you have to ASK to leave the shop. Not only that, but they are SO aggressive about it. Also stopped using my local M&S since they won't open a personal till unless you're elderly, disabled or with children. Surely this isn't the future of shopping? I would never dream of stealing from anyone, let alone a shop, and I really resent that all customers are treated as potential criminals. So much for customer loyalty.
The issue is that the shops do not know who the shoplifters are, and therefore have a right to suspect everyone in an attempt to protect their property until it is legally purchased. It doesn't excuse the behaviour in the video.
@@paulhodgers These same shops who are always virtue signalling about equality and stuff, yet they treat everyone as criminals especially if you fit a profile.
@terminusaquo1980 dude many more people shoplift without being caught, and it is at a point where they might not just be able to write off the loss, that is why shops are getting scummy over it.
@@paulhodgers Which is why they have CCTV, to protect both stock and staff. They aren't going to know who is coming into the store to steal, unless they are a known shoplifter
When supermarkets introduced self-serve tills they did the Cost Analysis including expected losses due to theft. Even including those losses, the savings from ditching staff are still massive - no wages, no Sick Pay, no National Insurance. Now they want MORE savings, and are happy to inconvenience and delay us to achieve that. Just wait until the 'Checking Queue' is as long as the queue at the till, and you have to endure both before you leave.
for me it's simple.. "hhmm.. you have a choice.. chat with a person at the til, hope to make them smile, it's miserable for those staff.. at least you can try as they are helping you. OR be falsely accused by others that need to justify their jobs who are doing 8 cashiers work for one cashier pay that barely even blinks at you because they are focussed on the blinking light and the bleeps? Also, pay by cash. always pay by cash. and put a post it note on the intimidating cameras "monitoring the checkout".
In defense of any retail worker they are pressured to police theft. But their hands are tied behind their back and thieves know it. They are threatened and intimidated every day. There is never a Police presense or response. And they also deserve respect.
Before I watch, YES IT IS ASSAULT ! How dare she, I have seen this video. Security failing to identify, handling purchased goods. The lady is filming for her own safety and she gets assaulted by a Karen. Shame on you TESCO'S.
A lot of people shop lift, should they be allowed? You want to try working in a shop for a week, then you will know what we have to put up with off rude people, bad tempered people taking it out on us.
How can you feel sorry for Tesco? She's (tesco staff) guilty of misconduct as a minimum, SIA failing to identify when asked, should be 6 months in prison or a unlimited fine.
Professional Shoplifters DO NOT just steal goods, They go in under the guise of making a purchase... A Security Officer is NOT actually able to act UNTIL the purchase are made or the person attempts to leave the store without paying for an item... ... It may sound daft so let me explain, Until the POS has been reached, (POS = Point of Sale) the goods are still the property of the Store, They remain the stores property until they are paid for... That also means NO THEFT has happened until someone attempts to leave the POS terminal WITHOUT PAYING FOR AN ITEM! This is why you might see some parents walking around a Supermarket, Picking up a Banana or a French Stick, and Letting their children eat it... As long as they keep any "Barcodes" or Labels and scan them at the POS Terminal, There is NO THEFT! They have not yet left the store and showed no intent of NOT being willing to pay... Its a "Technicality" as in legal terms, Yes it is still Theft... But not at the same time.. So there you go... That's WHY! Because UNTIL you have passed that POS terminal, You have NOT formerly committed any crime! Once you reach that point, paid and go to leave... If someone suspects you may have NOT paid for something - they do have a right to detain and search! You have to be attempting to leave... They cant stop you before then!
I work for Tesco, 21 years, I am also a USDAW rep, the employee was very unprofessional something triggered her, today she will be suspended, I fear for her job, does she deserve it? Some may say she does, I don't know, the security guard isn't Tesco staff, security is sourced out, I am fortunate that I will not have to rep this lady, because I'd struggle to defend her, but we don't know her personal circumstances that made her lose her mind, I wish her luck, I'd also like to say most staff at Tesco are professional so please don't judge us all. Have a lovely day everyone❤
So the outsoused "unidentifiable" security MAN was clearly behaving inappropriately towards a female and she decides to further try to intimidate her and even commit battery against her? And you wish her luck? Her actions were abusive, immoral and even criminal.
@@Nilzipanyes I do, we are all human and have to deal with customers all day, everyday, we need to be on the ball because when we slip, we get disciplined and sacked, I suspect that lady has 20 years service and now she will be sacked, because she had a bad day and will pay, RU-vid is not real life, it's 1.30 min of someone's career.
There is literally 2 million people on X(twitter) who want to get this lady sacked and call for a Boycott of Tesco, even though the staff have done nothing wrong (2023 and the cancel culture sucks) I seriously hope she does not get sacked but I fear social media will prevail, she made a mistake, and I for one hope if I do the same I hope you all forgive me 🙏
Happened to me once and that was enough, now i pay a premium for Ocado, once a week delivery, impeccable service. It's worth the extra cost for the peace of mind.
I actually get anxious leaving a supermarket. I had my shopping searched a few times and felt so humiliated even though I'd done nothing. Then I realised it happened when I had a full trolley and someone had gone through the barrier beside me. I figured out shop lifters wait for people with loaded trolleys then go through the barrier with them and slip out leaving innocent shoppers to be searched. Now if someone comes along side me, i stop dead and let them go through alone. I'm buggered if I'm going to be embarrassed and treated like a thief .
I discovered before (in Tescos) that false accusations and searching the shamed honest customer that would cause a riot if done in Brixton suddenly became a normal part of life and to be tolerated and expected, became normalised. I realised that it happened most often when i bought wet fish. They eventually closed that bit of customer service. The white staff lost their fish chopping gutting jobs but not the coloured different folk in security. They had a turbaned security gent with a clip board once taking down details of what i’d bought that might continually set off the alarm..And I told them i’d stop buying prepared wet fish (it’s not what i’d imagine even an expert shoplifter aiming at) and it’s evident that other customers stopped too. One guard (this was a friendly charming young black kid) saw cd’s i’s bought from a different shop and suggested it was the cause but i keep a an eye on their pockets as I’m certain they have a remote to fake trigger the alarm. Sometimes i’m amused at the way a portly black guard races after me in the co-op suspecting me of heading to steal the booze when I abruptly stop in front of the pet food i’m buying. My high streets survey indicates that if you are a shop worker/security out of your home area ie Eastern European, from Liverpool (i’m talking about in shops down Sarth) or dark skinned you can happily aggressively rudely arrogantly and insultingly falsely accuse intimidate cause alarm and embarrassment profile overcharge and search white peoples, even though they are supposedly security. Cause if white peoples behave like that we’d be branded as racists. Well let it come back upon them, i bet they had half of Hamas working as security for them, may they go home on their holidays because when it comes to suffer my daily dose of racism they cause it. If they’d seen what i had to put up with working in Brixton, they’d scream racist blue eyed devil at me and try and attract a racist lynch mob. Cos that’s what they tend to do when they steal, and if they can’t steal they’re using authority over the public that the mainly jewish owned companies are employing them and empowering them to behave like arrogant threatening invaders overseeing the native white people like we are prisoners in their open prisons. Just like the same companies insist that no white straight sex couple should appear in their anti-white racist propaganda oh you mean that they really wanted to sell me a product by using the gay white passive idiot, the vain red headed vain glorious stupid lesbian, the stupid white man who can’t scan his card while the black man sniggers behind him etc and the only time you’ll see a beautiful blonde you automatically know to expect her pimp daddy in the next frame, the question is why would jewish businesses and jewish advertisers mount and anti-white propaganda campaign and simultaneously employ what appears to be a “security” force of people who are from a different race and different cultures and alienate us, they employ and i fear train covertly the same looking people who raped and slaughtered their youngsters etc last month. it seems part of their job to keep us hating them a little bit more each time. It’s like they are teaching us that the old smears of the past are true, and that cliché came from some where. Well don’t break the arrow, shoot the archer instead. Use your independent stores, trade with your own and they’ll close up and go to America/Europe/Israel/ like BBC employees do, or wherever they like their staff from Africa Arabia S,America, anyone who has a desire to lord it over the white man. Try it in their country. ‘You iz jusa fin customer you as no fin rights, iz jus english is jus your language iz breetain iz every body’s country” except for us, and I don’t know abut you but i have no special to me back-home- in on a different continent. Unlike them. Boycott them. I hate to encourage shop lifters. I feel a primitive disgust towards them, but the only consolation i have is that whilst these foreigners lord it over us someone’s stealing. I even saw a sports sack opened full of a counter’s worth of cheddar. When i told the guards they didn’t care, too late now, so i wasted my time but i knew that already otherwise i’d never have told them. Snide see, i’m larnin. Pretty negative places nowadays.
I once left a supermarket and they had left a tag on one of the products and it beeped. I knew i had paid for everything so i had done nothing wrong and carried on and left the store. The lady that was going through the door at the same time stopped and checked her bag and waited for security. You don't have to stop for the beeps. They are not traffic lights. If you know you have paid for everything then just keep going.
@@mygreatbigfoot1679You just shop where they have white , Pure English cashiers ,security ???.. You can be born in a black country & be white , might be confusing 😂
Absolutely, always get the receipt and I have told both my teenage sons always, always get your receipt as they are far more likely to get targeted in this kind of situation.
They also can support an alibi if you're questioned about an offence, you can use it as proof of where you were at the time. If you're using a particular receipt, take a picture of it as well in case it gets "lost".
I agree with what someone else has said, the lady should have taken her trolley to customer service asked for a full refund, and then started shopping elsewhere.
The reaction from the female member of staff was appalling, what if the lady had at this point dropped her phone? Surely these staff are not paid enough to put themselves in a position to save Tesco some revenue loss. As has been said, if you have to bully the public and don't trust the public, put the tills back and employ till staff. In fact, I have just played the video back, and this store member's stance was that of a calculated response, she acts very calmly and then goes for the kill.
I spent 5 years working at morrisons. Saw people steal all the time. Initially, as an idealistic youth, i would try and alert the security and get them stopped. As i got more jaded and realised more and more that the company didn't give a hot damn about me, i stopped caring too. You stole on my watch? Just don't mess up the shelves as you leave, please. I didn't get paid to deal with that crap.
Bingo, my wife used to work at Tesco and she got minimum wage at the time, always said she would never do a security stop, that was security’s job, thry didn’t pay her enough to take that risk.
The way that Tesco woman went flying, I wondered if she was about to become part of the customer service desk. The shopper was perfectly within their rights to defend their property and their person.
Saw this happen when a gentleman picked up an item & walked out the store, was then "detained and searched". What he took was a free leaflet for his wife. Turned out he was a judge & his wife was a solicitor, store paid out "discretionary" payment as an apology over £1,000 rather than them taking it any further.
If they had done that to me, I would have sued them for £100 million as it would then have recieved media attention and highlighted to the general public what a corrupt company they are. Posted by 15 year old student who's aged Aunt won't go through self scanning as she gets confused and might think she scanned an item when it hasn't because of a fault with the scanner machine and then gets arrested and thrown into a cell by way of an uncomfortable ride in a "paddy-wagon".
@@DavidpaynePaynedavid-yn3oeself scanning is a pain in the Ass. How many times do checkout staff have to rush over to the selfie tills cos it's all gone tits up.
@@DavidpaynePaynedavid-yn3oe I'm 74 and I don't mind the self-scanners, but if I have to wait for a member of staff to check an age-related item I get thrown out of the routine and I've nearly walked out without paying on three occasions.
Not sure where you got that idea from. They literally have the same power as every other citizen does. In theory, a citizen could stop and detain a person for a shoplifting if they had reasonable grounds to suspect the person of an offence of shoplifting, and it was impraticable for a constable to deal with them (because they weren't present for instance).
@@thefiestaguy8831I think you need to listen to what BBB says about this in the video. He categorically stated that only the police can arrest 'on suspicion'; whereas a member of the public would need to have empirical proof that a crime had been committed. Well that's what I understood him to be saying and meaning...!
@@tangomoggynoengi8518That is incorrect. The police can arrest you if they suspect you are *about to* commit the offence, while a member of the public can only do so if you are *in the process* of committing said crime. Reasonable grounds for suspicion is all that is needed. Watch his other video on the topic.
After walking round a shop , filling your trolley with goods some of which you have struggled to reach on the top shelves or the back of the bottom shelves , emptying it again at a till where if you are lucky (i.e. not self service card only till) an impatient person almost throws your goods at you while you bag it all up, refilling your trolley again , only to have it emptied again and searched in full view of everyone in the shop is NOT what i call good customer service!
i was leaving a Tesco store one time and as I went through the barrier the alarm went off, I stopped staight away and walked back, amember of staff checked my bill then the goods in my trolley, all was well then the alarm went off again as I went through, they checked again and same thing happened, in the end they let me leave. When I got home it was later I found a security tag inside one of the boxes I had bought, someone must have put one inside, maybe as a joke or maybe they removed it off one they had stolen. I took it back to the store the next day and told them. On this subject my daughter was at the till in a supermarket and as she paid the girl on the till wanted to see inside her bag, she refused and after my daughter called ot manager he let it go but my daughter said, "You just lost a customer and I have lots of friends who won't be coming in here after this."
I've had something similar happen after I trod on a discarded RFID sticker and walked out with it stuck to my shoe. We had a laugh about that as it took a few attempts to work out what was causing it.
If this was a search for belief of theft, then surely before the search takes place they should know what is the attempt of theft. Believing that you have stolen something but not knowing what just doesn't cut it.
Exactly, they stopped her because they thought she was stealing but were searching through her trolley and looking at her receipt because they had no clue what they thought she was stealing! Make it make sense! And as soon as he would not produce identification it was over for them. And he was mauling all of her food! I would be asking for a refund!
Wife and I got stopped at Asda about 10 years ago - we’d just done the Xmas present shop for our 4 children so had a very full trolley. Each item had a coupon on the receipt so the receipt was about 15’ long, having paid the £300 we got stopped by security as the alarm went off- he demanded to go through every item. My reply was that was fine, he could then follow us to customer services as I will require a full refund, waving the huge receipt at him, he just shrugged and let us walk past.
My brother after getting the full check 3 times in a row at Sainsbury scan told them to put it all back and walked out of the store. Same store my ex inadvertently walked out without paying for a single item, she realised her mistake went back to pay (she could have not done so) they insisted she was a thief despite her taking going back to pay and they having no knowledge until then. The police turned up and told the store manager to do one.
@ThePrivateMan3301I’m not prepared to wait and stand in public whilst they go through 80 items in my trolley because of someone else’s inability to do their job properly.
Once paid for - with a receipt, those items are the property of the woman who is filming. If they are in her own shopping bags then surely they have no right to search inside her property either?
Any “security” attempting to grab my phone is risking their physical safety because it’s an attempted mugging. If they’d like to check my shopping against my receipt, no problem.
@@SurreyPower They attempt to against your will take an object you own off of you. Its indistinguishable from a mugging and your some special kind of person to think of it as anything else.
I quite often do self service in Tesco's and when the till ask's me if I would like a receipt, I normally say no and leave. This has made me realise I need to get one from now on.
Definitely I got stopped and I was going through the til with cashier. V agressive tesco security. I saw the man in paper did it to disabled person. I had picked up prescription that day. They outsourced security. The security guard was trying to go through my bag. Now if they ask you to bring your own bags. Then what is that about?
I doubt she was stealing - who on earth would record being searched if they had stolen goods on them? You wouldn’t record yourself potentially getting caught. However if you’re innocent and in that intimidating situation, you’re more likely to record what’s happening…
I don’t think it is legal to record if you then upload to social media without the permission of the people you filmed. Why did the barrister not talk about that? Did I miss it?
@@goodlookinouthomie1757 no that’s not what I’m saying. I heard them say it was fine to record for a) your own records for information or b) to use in court but they did not say the recording could legally be uploaded onto social media without the consent of all parties in the video. Would the customer like it if Tesco uploaded their CCTV footage onto social media clearly identifying the customer? I’m surprised at the barristers not clarifying this
@@S.Trades I remember a RU-vidr had to pay half the royalties of a viral video to someone they had filmed without permission. Are you a lawyer/barrister and know this for sure? The fact it is a public place is true but these staff members were not incidental but the sole objective. The customer didn’t show her own face on film did she?
@@wastenotwantnotArt nope, I'm no legal expert, but as BBB says, even in a (private) supermarket, it's still a public place where you have no automatic right to privacy. Why someone would be entitled to royalties, I've no idea! Seems illogical.
They have no automatic right to search anyone, trolley, or basket, permission is required to form consent. There has to be reasonable suspicion of theft. She was upset about being recorded because she was aware that her conduct with the customer was beyond reasonable enquiry, if this had been a fellow employee, she would be reported for bullying. The security guard failed to identify himself therefore cannot engage with the customer further. The customer was well within their rights to film this encounter, as it was obvious the Tesco employee would have lied given she knew her conduct was outside of the law.
Tesco don't care, they've changed considerably, for the worse, since Covid. They've stitched up prices, well beyond raw materials increases (don't forget how they also bully farmers), removed value lines and introduced those stupid gates at the entrance... thereby showing their indifference to their customers... who actually PAY their wages. I was in Tesco at Wadebridge last summer when I saw and heard an aggressive "security person", all tooled up with the gillet, SIA card and copious devices hanging off it. He was shouting and belittling a twelve year old girl who was having difficulty getting an exit gate to open. All from his "security lecturn", metres away from the gate. At the customer service desk stood an older female employee smiling at him for shouting at her. I was so incensed I rebuked him and told him he was a bully, picking on a young girl. It was only the 2 second delay on the gate, bloody things! That took the smile off her face. He still works there and is still a surly disagreeable person, and a bully. Hence I now shop at Aldi, across the road! There's always another retailer ready to jump into the gap left by a failing management!... just look at Somerfield, Budgens, Gateway.... If enough ppl boycotted them for 1 weeks shopping, Tesco would soon know about it!
Many years ago my friend got physically thrown out of the store which was B$Q. And got a shoulder injury when he landed. After which he successfully sued them.
This is a terribly idiotic comment and idea, a courtesy screen? So there's no independent witnesses? So there's a larger possibility of these violations being unrecorded and unnoticed? So the companies own RGPD bound cameras wont be able to pick up any evidence of wrong doing? I don't think so. People really do say/thumbs up any ridiculous comments. Boggles my mind.
Did the Tesco woman try to de-escalate the situation because she realised she went too far or was it because the woman filming pushed her back and she realised that the woman wasn't intimidated by her and that she was going to get her ass kicked?
😮I would find being treated like that very humiliating1 ...To have to stand there with everyone looking at me as if I must certainly be a thief? ...Having their filthy hands raking through my groceries just for a "random search"? 😖 ... Does Tesco not have a private office, where things can be checked and verified without onlookers? ...I would most certainly never shop there again! ... "Thank you for your custom" !!🤣
That’s what I just said! They didn’t ask to do it somewhere quieter out of the public glare. And he was literally mauling all of HER FOOD! And way would he not show identification? It was so odd! I would have asked for my money back as I wouldn’t want the food that they had been putting their grubby hands all over 🙈
I’m sure Tesco has no issue with the many many social media creators who enter their stores to show examples of great bargains & offers available in Tesco, I think that’s worth pointing out.
As an ex security officer, What helped in most situations was to be polite and explain what I was doing before I did anything. If there was a problem, I explained the situation, when people became hostile or uncooperative the police would be called so they could resolve the situation.
Exactly right. Security guard should've been leading this encounter - "I have stopped you because....". This guy stood like a sulking teenager, leaving an untrained shop worker to carry out a criminal investigation. Very poor.
He failed in his role, he should of lead the investigation, showed his id and then had the colleague to take a step back, your spot on there! @@stevewalker2028
Apart from the grab for the phone being a NO NO , where is that mans security badge ? Even if he is working undercover , he should still produce it otherwise he could just be anybody. I know he would have it covered but he should still produce it in this case.
All he would need to show is his employee ID for Tesco...unless he is a contracted in security operative, which is unusual in retail for store detectives. Contracted in - SIA card needed . In house - SIA not required at all
Everybody repeat after me: “you do not have to consent to a receipt check if it’s not a membership store”*. Unless they think you’ve done something wrong, in which case you should ask if you’re being detained. If not, keep walking. *you don’t even have to consent at a membership store, but they likely wont let you back in if you don’t.
@@Phoenix2312 It's widely accepted that the point of intervention is when the 'customer' has attempted to leave the store after being seen taking goods and not paying for them.
@Phoenix2312 if you've done nothing wrong neither staff nor security can detain or search you. If they touch you that is assault. If you've done nothing wrong and they do assault your person you call for the manager and the Police and make an assault complaint. Neither staff nor security can randomly search or detain members of the public. Working for Tescos doesn't make you a legal officer nor someone in a security jacket.
The thing that worries me about this situation was when the store lady moved forward to reach for the phone the lady holding the phone appeared to step backwards in shock to the situation had she dropped the phone or even fallen backwards would the store take responsibility or even be held to account for the action?
Frightening someone is assault, so a criminal offence. It's forseeable that the victim would be startled, injured, and the phone dropped. So ya, in a civil claim it should be relatively easy to obtain compo, especially if you've video. Imho
I would say yes, this was assault, if the lady filming was injured the worker would probably face criminal charges, if the phone was damaged tesco would most likely be held responsible as one of their staff committed a criminal act. This was very stupid behaviour from the tesco employee and seeing as this has been seen by so many people i hope tesco has taken some sort of action to make sure this doesn't happen again
