Solid insights on scaling to $100M, especially the point about net revenue retention. To add, a focus on customer success can significantly boost that metric, as it's often cheaper to upsell and retain existing customers than to acquire new ones.
Absolutely. These days CS is more and more becoming subsumed in sales, so it’s a more complex point than in the past. But nothing is more important than retaining your customers.
10:08 Sam, as one of your first year's Trends users I can honestly tell you that you did NOT eff it up by charging 300. As a matter of fact, I ended up not renewing because I didn't think it was worth that to me to keep it going. 30k is just ridiculous for what it was. Having said that, if it was more valuable then yes. But as I remember it during that first year, no I'm sorry. 300 was fair value.
@@Slavejobs to start with, wanna become friends? About the question, I am currently plotting my next move. I'm not a technical person, so I need to find something that I can do (and will do) for a long enough time to make it into a success.
7:51 Here are some revenue per employee for some of the top SaaS startups: midjourney - $7M stripe - $1.8M openai - $1.5M binance - $1.4M coinbase - $1M
Sam/Shaan - what happened to the Anti-Mr. Beast pod on April 8th? I thought it was great and tried to share with a coworker to leverage some ideas and looks like its not available anymore...? Absolutely LOVE this podcast by the way - keep it up and thank you!!
