The 8 Must-Have Tools for Flawless Customer Success

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Are you activating, onboarding and most importantly, retaining new customers? In this video, I’m going to share the 8 tools that you need for your customer success process.
DOWNLOAD: EBR Flow Planner™ - 9 Box Model to Run Your Executive Business Reviews, Retain High-Value Clients & Increase Expansion Revenue - bit.ly/3jlambq
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Instagram: @danmartell
Twitter: @danmartell

Опубликовано:

29 июн 2024

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Комментарии : 24

@danmartell 3 года назад

DOWNLOAD: EBR Flow Planner™ - 9 Box Model to Run Your Executive Business Reviews, Retain High-Value Clients & Increase Expansion Revenue - bit.ly/3jlambq

@danmartell 3 года назад

There are 8 core tools required for a flawless SaaS Customer Success system. Here are the best tech tools I recommend using in your business.

@JesusPerez-oo5rn 3 года назад

Dan, you gained organically 1 follower, amazing content and value!

@MrVenkatesh25 2 года назад

Great Video Dan, Really helpfull

@samgaudet5756 3 года назад

Awesome video!

@jamieslate 3 года назад

Between the Instagram, RU-vid, email and podcasts it's hard for me to imagine ever missing one of Dan's videos. But just for good measure I'll smash the bell 🔔

@danmartell 3 года назад

Thanks Jamie!

@andrewcbartlett 3 года назад

Great video Dan. You are the man.

@danmartell 3 года назад

Thanks Andrew. You are!

@sparklespring7564 5 месяцев назад

I have just started following you!

@daniellebaxter4504 3 года назад

What are your thoughts on having a help centre that uses photos vs video for how to's?

@aquadeckboost 10 дней назад

But why don't you use GHL for alot of these tasks?

@carolinamadeira4957 3 года назад

Great video! Just curious, why aren t you a fan of Gainsight? Thanks, Carolina

@financiallyspeakingwithjenn 3 года назад

CES- Customer Effort Score. (5.22)

@carlacorre4925 3 года назад

more videos on Customer Success and Renewals please.😃

@danmartell 3 года назад

More to come!

@PrecisionSportScience 3 года назад

I'm a total rookie here with this CSM software stuff, trying to hire a CSM myself for my non-SaaS business. How come Salesforce isn't listed here as "Adoption Management" tool? Isn't that the granddaddy software I keep hearing about. OR, is there a nuanced layer here I should be aware of that SF doesn't fit into and things like Pendo etc do? Any insights would be greatly appreciated!!!

@danmartell 3 года назад

SalesForce is a CRM... not a pure breed Digital Adoption Platform You can use it for communication/etc... But it doesn't make the list www.g2.com/categories/digital-adoption-platform

@PrecisionSportScience 3 года назад

@@danmartell Thanks for the clarification Dan! Do you have a favorite service-based business CS software (something analogous to the "adoption management" category but for non-SaaS businesses?