The ACTUAL Honest Truth about NEW Melanin Haircare Plumping Deep Conditioner by @Naptural85

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About The Melanin Haircare Plumping Deep Conditioner! The ACTUAL Honest Truth about NEW Melanin Haircare Plumping Deep Conditioner by @Naptural85
Starting on November 25th, you will be able to stream The Black Beauty Effect on Comcast’s on-demand Black Experience channel www.xfinity.co... and by using the free XUMO streaming service www.xumo.tv/tv... XUMO supported devices corp.xumo.com/...
---- About Melanin Haircare ----
100% Black Owned - 100% Family Owned. We took ZERO shortcuts, and ZERO compromises, which is why this took so long. There are no investors, just my sister and I, and we built this from the bottom up, through hard work and perseverance.
Every single product formula and packaging has been custom created from SCRATCH. These are my DIY product recipes, enhanced for stability and world-wide distribution. The merchandise has also been custom created from SCRATCH, designed by me, using my graphic and product design experience. I hope you enjoy what we have to offer! XoXo!! Nap
---- Melanin Haircare Socials ----
WEBSITE : MelaninHaircare...
RU-vid : / melaninhaircare
TIKTOK : / melaninhaircare
FACEBOOK : / melaninhaircare
INSTAGRAM : / melaninhaircare
TWITTER : / melaninhaircare
---- Personal Socials ----
FACEBOOK : / naptural85official
INSTAGRAM : / naptural85
TIKTOK : / naptural85
TWITTER : / nap85
BLOG : Naptural85.com
*Video not Sponsored. I am affiliated with Melanin Haircare, it is my company. All opinions shared in this video are my own. The product shopping links with an * are affiliate, thank you for your support!
#melaninhaircare #naturalhair #melaninbae

Опубликовано:

21 окт 2024

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Комментарии : 1 тыс.

@Naptural85 Год назад

Hey LOVES!! I miss you all so much! Please disregard my appearance, I don't have much time these days to get myself together and just wanted to get this video out asap! XOXO!! Talk to you all in the comments and in the next video! 😘❤

@DivaDen Год назад

Missed your uploads! Can't wait to try thr deep conditioner this weekend. Despite all the going on your products have ALWAYS been too tier for me and mine. Forever customer 💓

@LadybugLuv Год назад

Hi Whitney. Thank you for your communication to us. I have a concern. I order your products after seeing them on RU-vid, then going to your website to order. I am only your on mailing list (I assume), however I have not signed up through your app. I receive every promotional emails, but I did not receive the June 24 nor the August 4 emails. So for me there is a gap between my May confirmation email and the September delivery email. I understand now that you were communicating with us, but I didn't see it. Now I am wondering if I sign up on the app now (and show proof of my order) will I be given the points I missed? Thanks. Happy Holidays!

@dcarter455 Год назад

Literally watching this with my pre-ordered conditioner in my hair… and I LOVE IT! It is so amazing and worth the wait. I got color in my hair for the first time a couple months ago and I had breakage when I did my silk press a week ago. So now I’m thrilled to have this product to protect my hair and aid in detangling. Love you Whitney! You’re doing fine sweetie❤

@LadybugLuv Год назад

Also please don't say never again. Maybe not for while on the pre-orders. I really like them!

@dcarter455 Год назад

@@LadybugLuv IM WITH YOU! I love the pre-order and I think we know what we are all getting when we do them. I think they should still be available for those who have the patience. It was no inconvenience to me at all and I’m a new business owner who opened in July (electrical company) and the supply chains are BANANAS! I get it and honestly appreciate how communicative you and the team have been through it. I come from customer service and have always said people will put up with dern near anything if you are kind and communicative in a proactive manner. You don’t let one bad experience crush your spirit Whit!❤

@ChambersofBeauty Год назад

I was a customer who asked for a refund after two months of waiting. There were no questioned asked, I have never received a faster response with action. I have been in customer service / management for 21 years. I appreciate the quick response and understanding of Melanin. I bought the conditioner from Ulta. I will absolutely support your brand going forward. You are an awesome business woman 👩‍💼

@Juscallme_tee Год назад

Same thing I did and Same! I would order again!

@maryconnor6173 Год назад

This woman (as far as I’m aware) is the reason why our shelves are filled with flaxseed type gels and a range of other products. I hope she earns some serious coins. Glad Melanin hair care is in the UK. ❤

@doreeneb Год назад

Is it??? Had to get my brother to buy it from Ulta when he went on holiday back in February.

@mericawillis2338 Год назад

It is??? Where??? Pleeeease tell us

@RAJOHN-ke7mc Год назад

Gurl maybe the flax gel but as doe the other products, nope. She just added to a long lista of incredibly expensive products.

@MusicLover8414 Год назад

@@doreeneb SpaceNK

@doreeneb Год назад

@@MusicLover8414 thanks hun. Never heard of them so will check it out 😊

@alyariel9713 Год назад

...Can we just take a moment to appreciate the RECIEPTS?! 🙌🏾🤯🤯😍This lady had a whole folder of EVIDENCE, time stamps, emails and messages to prove her case! 🤭NAP CAME CORRECT! RU-vidrs sent her messages & made videos bashing, but the actual proof is damning. I'm really proud of you for standing UP, keeping it classy and showing your hand. It was a royal flush.👑 No matter what happens, You won. 💯

@KottonKandy Год назад

I appreciate and noted those receipts 🤣 #checkmate

@swehart Год назад

I unsubscribed from that particular basher after her video. Whitney’s character has been consistent from the beginning and I’m not going to turn on her just because she experienced a challenge.

@TamiaPeach Год назад

@@swehart yes! I made a very nice comment on that video. I don’t follow her, but was very turned off and would never follow her after that video.

@jaylaanderson9702 Год назад

Aly Ariel I love all of Nap85's products. If it takes a while to get it, it's fine. It's got a lot of value PLUS the stuff lasts for years. I've been using it for like 2 years now, I've replaced my leave in & oil only once. So it's definitely worth it

@1shaprice Год назад

😂😂😂😂 and did

@alanamcgill7466 Год назад

Girl I ordered Beyoncé merch back in the summer when the album dropped, still waiting...we understand supply chain issues, it's the way of the world we now live in. You are great by doing all this, it's way more than most companies would do by the way ❤️ your loyal nap85 will always ride for you 😉

@thatgirlPAIGE94 Год назад

I ordered my Beyoncé merch in July and it came in November 😭

@Naptural85 Год назад

XOXO!! 😭😭🙏🏾 Thank you so much Alana!! 😩 Even Beyoncé can’t move these dang suppliers.. it’s a literal mess out there! But we’ve got pieces in place to hopefully not ever experience anything like that again!! 🙏🏾🙏🏾 Thank you so much for your love and understanding! ❤️❤️❤️

@IntentionalObserver Год назад

I bought my friend Taylor Swift merch before Christmas... we didn't get it for moooooonths lol

@shannonarmstrong6364 Год назад

Right 🤣🤣🤣🥂

@MrsBuitenbeentje Год назад

The best comment, I also want to say thank you.

@brandiem.williams9955 Год назад

A RU-vidr who shall remain nameless, made a video about the product delays, saying brands must be held accountable. However when she started laughing and repeating over and over how “embarrassing this is for Melanin Haircare,” it came off as throwing shade. Most people aren’t business owners and have no idea what can happen with logistics. Keep making great products and doing your thing.

@aesinam Год назад

Why are some people always so quick to laugh at others' misfortunes?

@MatiiT Год назад

Sherea DelSol is a miserable person who claims to be for black women, but she sure was the first person to tear Whitney down. I can’t stand negative people like her.

@kristenmcclain8800 Год назад

I agree!

@IjeomaThePlantMama Год назад

That nameless RU-vidr is the same one featured in this video regarding the delayed April orders. Funny how in her rant about the shipping communication issues, she didn't mention that Whitney herself was talking to her in her IG DMs. Some people just like to relish in others misfortune and it's really gross.

@jaelaly Год назад

What I hated was how some people acted in the comments on the brands IG page. Melanin haircare has amazing customer service. Some people were straight up nasty in the comments and the company never clapped back. Whitney was very clear about what was happening. She even opened this up on her personal page for her real followers to follow. If it’s one thing about Whitney is that she’s been transparent with things since day 1. People were just … showing their ass. I got my DC late but it came with a headscarf as well and it was well worth the wait. All of these products are amazing. I don’t see y’all getting crazy with LV Balenciaga etc but we really are hard on small businesses which sucks.

@niolab7 Год назад

The smoke people give small Black businesses is ridiculous! Imagine calling someone out of their name over conditioner 😅. Whitney handled it so well and I will always support her

@wassupg Год назад

@@niolab7 ..Both comments str8 FACTS…It’s sad they can’t appreciate QUALITY products and trusted OWNER with KNOWLEDGE of every ingredient going into the product, tested (DIY) on RU-vid ..what the hell they want 🤨

@niolab7 Год назад

@@wassupg it was never about the quality - you’d be surprised the number of people that are happy AND SAD that Whitney is successful. With all her transparency and accountability, they still had something bad to say. It’s obvious it’s more than the product. But I learnt a lot from how Whitney handled that situation and she will certainly going to go very far in her business.

@wassupg Год назад

@@niolab7 ..Reason I stated str8 facts on both comments 🤷🏾‍♀️ and aware ppl are envy, jealous of Whitney success 😉 and any other 🖤🤎 businesses

@finallyanaccount Год назад

You handled the crisis in exactly the way my Organizational Decision-Making professor said a CEO should handle crisis. 1. You were transparent... explained everything clearly. 2. You acted quickly. 3. As CEO, you are the person to address the issue and you did just that. This is how you build trust with customers. Well done Whit!

@Cantetinza17 Год назад

I feel like Chef Pi, needs to take notes on how to accept and address issues and criticisms. Whitney is a great example.

@tiahnarodriguez3809 Год назад

@@Cantetinza17 Chef Pi is beyond help. She even got a co-host and studio audience on a day time show to agree with her tom-foolery.

@Cantetinza17 Год назад

@@tiahnarodriguez3809 Yes I saw that. After I saw that, I completely wrote her off.

@ThatDoll25 Год назад

When you operate from integrity, lies and misinformation will never be able to stand against. You guys did an amazing job! Handled this rough situation with so much grace. I hope your company continues to go onwards and upwards!

@soyreka Год назад

You’ve been very clear on the issues and have been keeping us updated since the beginning. You’ve even offered refunds to those who don’t want to wait. Love your product, your brand, and that you’re actually FOR us. These naysayers would be pressed to find better. ❤

@Naptural85 Год назад

Thank you SO much Soyreka! 😭🥰🤗🙏🏾 I appreciate you! ❤️❤️❤️

@sansapril Год назад

I absolutely love the melanin leave in & styler. Love love love!!

@missmathis2673 Год назад

They have it here in Texas at Ulta I bought it the didn't have the oil tho

@honeyofoats5619 Год назад

@@Naptural85 Wendy I love your videos and your family. When you pre order have everything done and then do the pre order later, so you don’t have to deal with all the craziness. I hope that helps. Love you 🤍🤍👍🏾

@prewowrie Год назад

@@sansapril the leave in hits! I love it too!!!

@reigndelay8629 Год назад

First, never tell us to disregard your appearance. You are absolutely gorgeous while showing what real life looks like. Next, you are an amazing businesswoman who handled things like a boss literally. Supply chain issues, actually Covid, affected every business and person in the world whether small or large. Lastly, shame on those people trying to tear down someone doing positive things for a largely ignored community. Thank you for having such good products that make my hair look beautiful.

@wassupg Год назад

Sweetie I’ve been watching you before ANY of your babies were born since 2010 😊 and I’ve done your DIY and trust me when you launched I ran to order immediately still have 1st 🍭 matter of fact all (3)..Anywho I BELIEVE IN YOU 🫵🏾 your products etc., and will continue supporting you until my FATHER close my eyes 👀…I wasn’t even concerned about the delay 😊I wait for pkgs and furniture orders 🤷🏾‍♀️

@Naptural85 Год назад

XOXO!! 🙏🏾🥰 Wassup G!! Thank you so SO MUCH for your sweet message and for your love all of these years! I appreciate you! ❤️❤️❤️

@alucan Год назад

I preordered the first day it was announced, and wasn’t concerned about the delays at all. I saw the insanity in the comments, and I was shocked that so many people who claimed to be recurring/regular customers had so much negativity for you and the company. Anyone who has purchased from you knows the quality of your products and the standard of your professionalism. Anyway, the deep conditioner speaks for itself - *easily* the best product of its kind that I have ever used, much like the entire Melanin line. Thank you Whitney for your hard work, patience, dedication and care for us and our hair! ❤🙌🏾

@cfreemful Год назад

On a good note. My heart swells with pride and, I see Melanin products in Target stores, and on the shelves. Bylines and photo's included about the products. It's amazing to see the launch and success of the product line. So proud of you and your sister's success. Wishing the both of you success and happiness.

@kendraholloway Год назад

Girl, you are so good! Definitely appreciate your transparency, but trust and believe that your fans/consumers will stick with you until the wheels fall off. I’m an actress & yesterday on set the HMU team gave me multiple hair compliments & asked what products I used. I directed them straight to your line & I know for a fact they placed some orders. Thank you for all that you do for this community. We support you 1000% Queen! Be blessed!

@Charmane73 Год назад

Growing pains. My 17 year old LOVES your products! We have to remember as we transition from RU-vid subscribers to customers that we afford you Grace as you grow. Thank you for your continued transparency. (Side note. Bigger companies will simply issue a refund with no regard to your current concerns or needs, and they have been on the forefront of e-commerce. And yet and still we continue to keep those companies in business by returning.)

@Gbreal1971 Год назад

The challenges of a small business owner can’t be overstated. Your transparency is appreciated, your products are excellent and we want you to continue to succeed.

@JermaineAuNatural Год назад

This was like a episode of Judge Judy because the receipts!👏🏾 Air tight on clearing those that needed to be cleared and sent packing with The Actual Truth. I appreciate all that you and the team does and provides and that throughout you have been there to address what was happening. You have my continued love, patience (if this happens ever again) and support. CONGRATULATIONS on a new facility movin on up!!!

@Its_Me_MKC Год назад

Don’t give up on Pre-Orders. Just use this as an opportunity to learn and give it one more try at a later date. We love you Whit!

@sthomas480 Год назад

Whitney, it was so sad when i saw some of your followers acted like you were not honorable. I'm sorry you have to defend this. I know you see the community different now and maybe that's ok, people will turn on you unfortunately. I will continue to use all your products! I'm so proud of you, you were there dropping gems when I did a big chop in 2012, I look forward to your future success 🙂

@BeccaP007 Год назад

I work at a small makeup boutique in Atlanta so I understand AND empathize with the whole supply chain issue completely. I appreciate your professionalism throughout this whole ordeal, because you really could’ve came on here and been defensive, cold and dismissive lol. What I don’t love is people trying to defame your character like you’re out here trying to make a quick buck. Of course we all know many of OG RU-vidrs who blew up and started acting brand new, but you are not that girl. All of this to say thank you for keeping it all the way real, you’re true supporters are here + not going anywhere! 💛 happy holidays to you and the kiddies

@sewgeekdesigns9113 Год назад

Girl drop the store name lol 😂

@TraciRene Год назад

I believe MoKnowsHair said that she stopped selling her line because of supply issues. Running a business is a lot of hard work and can be stressful, and you seem to be handling it beautifully ❤️

@EbonyT_PhD Год назад

This just makes me want to support you more! You are one of the first natural hair bloggers! It was always you and Black Onyx back in the day (10+ years ago)!!! Your integrity and quality shines through in your products! I’ll be purchasing all the items this holiday season. Congrats to you on your new warehouse!🎉❤👏🏾

@PriscillaB2015_ Год назад

Whew!! I have been fighting in these RU-vid streets! 😡👏I told everyone, Whitney has ALWAYS been about her clientele and supporters. If ANYTHING went left, it WAS NOT a lack of care. You are wonderful and if anyone has anything else to say, send them to me loll!!😌💕

@vuyokazimthethwa Год назад

Right! Those natural hair RU-vidrs were getting on my nerves…

@kemery22222 Год назад

Oh wow! I only saw one video, were there lots of negative ones about this?

@JAMlover55 Год назад

@@kemery22222 who are people talking about? I didn't even know people were bashing her

@marceniawilliams9222 Год назад

Finally found this blogger again. I ordered a hair dryer that was advertised from this page a few years ago and receive a dryer that could only be used outside the USA. I LIVE IN AMERICA!!

@goals6709 Год назад

Sister just gave a clinic on business practices! So proud of you and "Me and mine will stay committed" Love to you and yours.

@mammajeanine Год назад

I pre-ordered and I probably only saw 1 of the emails, because I only look at a fraction of my emails.( I was so out of the loop that I was confused when it came with the head wrap, lol) But I wasn't worried because this woman has So. Much. Integrity. I was going to be cool with it whenever it arrived, cause I knew the product would be great, and it is!

@tayawatkins2265 Год назад

As a result of the transparent, timely information I received, I ordered the socks as soon as they were avaliable. I got a free headwrap with both of my orders (deep conditioner and socks). Your commitment to customer service is top tier. I will forever be a customer.

@sds1011974 Год назад

PHEW! Just listening to everything your company went through made me feel stressed for you! Thank you for continuing to be you. I never doubted you. I e been following you since before Olivia. When I heard you had a hairline I literally paused the video and did a happy dance for you! I yelled out,”YOU GO WOMAN!!! YESSS!!! GET AT IT!” I was so happy for and proud of you. I never doubted I’d love your products because your DIYs helped my hair immensely. Now I’m spoiled. I can’t use anyone else’s products. Your products are home for my hair! Thank you for this video. But I didn’t need it because I knew you were just hard at work behind the scenes. Just keep going forward. Thank you for all you do. Please take a break as you need to. You have a loyal fan and customer base! If you’re here so are we! Thank you for everything you’ve contributed to the community. You are valuable!

@cleoclaus69 Год назад

Eeeeee! Miss you Whitney! Messy launch and all! Can’t wait to get the conditioner. Props to creating this much-needed product.

@Naptural85 Год назад

XOXO!! Thank you love!! 😭🙏🏾❤️

@missmathis2673 Год назад

They have it here at Ulta

@shannonarmstrong6364 Год назад

@@Naptural85 you got it, relax and let it come together 🥂😇🙌🏿🙏🏿

@JAMlover55 Год назад

I am convinced people don't watch videos before they comment. I just.....

@clear_chrysalis9219 Год назад

I cannot imagine what it’s like to deal with the tremendous amount of pressure from this situation. You and your team are incredible, and I hope you’re given grace! The quality of your products as well as your integrity speaks for itself, and I’m so happy to be a melanin haircare devotee. Thank you for everything you do!

@lydiah-yanabrownhaynes9865 Год назад

My husband ordered a book that he wanted. It took a YEAR a whole YEAR to come. Things happen. You have done awesome.

@jubilee2121 Год назад

I've never used your products because they have always been outside of my price range. However, after listening to this video and seeing how sincere you are with your customers I think I may buy 2 of these conditioners from Target. Thank you for taking the time to care!!

@stayfly3000 Год назад

I love your integrity! I never even worried about it because you always impressed me as someone who was straightforward/honest, so I was surprised to see some people were upset and felt the issue was ignored. Thanks for doing this, it was concise and receipt heavy!

@darlener.7484 Год назад

Whitney and Team Melanin Haircare, I’m soooooo proud of you and all your accomplishments. I’ve followed Whitney on Naptural85 for years so, I know that your love for hair and hair care (FOR US) is REAL and HONEST. I never doubted you for one moment and I knew if there was any way for that situation to go better, you would’ve done it! Stuff happens!! In life personally and professionally. I’m literally here crying watching someone that I respect and admire try to explain LIFE. I wished people could have been more understanding and been more patient. 🥺 Every product that you have released has been BOMB! My hair LOVES every product and I know you’ve put your heart and soul into every single thing you’ve put out. That deep conditioner is sooooo great, it was definitely worth the wait. And, I love the hoodie that I just received. You can do pre orders with me anytime you want and I’ll never complain. I know all the hard work you and the team put into these products and in making sure we’re happy with gorgeous, healthy hair. I THANK YOU and The Team for allowing us to share in this journey and letting us enjoy the products that you create. Blessing, upon blessings, upon blessings to you all with soooo much love. 💜💜💜💜🥰🥰🥰🥰🥰 #melaninbaeforlife

@ms_nikki1806 Год назад

From the way you handle yourself, the way you handle business, and the way my hair responds to your products.... I will always be a customer!

@sheryl6016 Год назад

I just want to say....please keep the leave-in conditioner coming. I'm nearly obsessed with the product and I don't have an alternative. This leave-in conditioner stands alone among all other leave-in conditioners! Thank you for taking the time to make and share it with the natural hair community. Literally the cleanest, most effective leave-in conditioner I've ever tried.

@feliciarussell8731 Год назад

I was a preorder customer, rec’d all the communications & understood what was going on. Really appreciate my free gifts and LO♥️E the product. One of my favorite deep conditioners 🥰. Thanks for all the content over the years & these great products!

@Naptural85 Год назад

XOXO!! 🙏🏾🥰 Thank you so much Felicia! I’m so happy that you love your deep conditioner and the free gifts! ❤️❤️

@skb4055 Год назад

Thank you for being so honest and real. I’m sorry for being so hard on you for you’re product release. I get it. I hope you find your grounding. I get how hard it is. I love that you have worked so hard to make the best products for us. Stay focused on you and yours. Much love!

@Wixyification Год назад

It's alright to hold people accountable! She explained and apologized which is what accountability is all about. She's trying to do better next time too! That's all we ask tbh

@naturaleist Год назад

I agree! I emailed about 2 times to make sure I was on top of receiving the product because I would actually forget I ordered😆. They emailed me right away, answered my questions and offered a refund. I appreciated the great customer service and transparency. Keep in mind small businesses are dealt this hand by manufacturers and it is truly out of their control. Thank you for providing quality products and I wish you much success and prosperity in your haircare journey. Be blessed.

@Kaydee007 Год назад

I have been following your channel since 2010, even attempting some of your DIY products (unsuccessfully). To say I was excited when you started Melanin Haircare is an understatement. I have bought all of the products and they are now a staple in my haircare regimen. I preordered late in mid-June and got my package in late October. I feel like you did more than an adequate job keeping everyone informed of the delays and the reasons why they were occurring. You have always come across as a genuine person, who now as a business owner is trying to do the best by your customers. I’m glad that most customers extended you the grace you deserve. I will continue to buy your products regularly. I would even commit to a preorder if you decided to try that venture again. 😊

@cphillipsmhadoctoralcandid9366 Год назад

You know what yeah I tried the pre-order via the app and it kept getting put off so I canceled my order. But I got it through Sephora and sis you came through. The deep conditioner I had to threaten my niece because she was trying to sneak out of my home with it. My hair ❤️ it. Thank you again.

@syds8752 Год назад

Not threatening your niece. That’s so funny

@msgrimes5062 Год назад

YOU’LL ARE A BOSS!!! What more could people ask for??? communication ✔️ open transparency ✔️ accepted responsibility ✔️ accommodating✔️ offered refunds ✔️ conflict resolution ✔️ As a small business, you handled this test (hand you’ll were dealt) with GRACE (to the public). Some larger companies have not done better. This test is just preparation for GREATER ahead for Melanin Hair Care!

@karynwithers504 Год назад

OMG!!! I have been watching your videos for over 10 yrs. I went natural I 2012 & I came across your videos making your own products in your kitchen. I knew we were not getting scammed & understood the situation with products. Not just with you but overall. All businesses big & small was effected. I never wanted a refund I wanted the product. I was just patiently waiting then one day, there it was! It finally came & I been loving it!! Keep up the good work Whitney!!

@sharenwiltshire8456 Год назад

Being in IT with procurement responsibilities, I completely understand where parts were ordered and were not shipped almost 6 months later. I took my pre-order in stride and waited. There was no way I was going to cancel my order of the deep conditioner. Now that I have it, I am happy with much needed product.

@d6h7tu8 Год назад

I didn’t have any issues because I bought my product at Target. Your transparency and willingness to make your customers happy is commendable, and motivates me to try more of your products. I making a Target run today!

@necilya Год назад

I don't even care what the issue was. I've been following you for years. I know your values. I know I can trust you. Yes, I trust you more than those big brands out there. Thank you for being you.

@Curldj Год назад

I don't usually comment on RU-vid videos but felt I wanted to be supportive. It takes a lot to launch a business and stay the course when faced with the challenges you've faced. Congrats to you on not giving up and showing us all what you are made of. You are an excellent example of entrepreneurship! Your loyal supporters will always have your back.

@Everythingfreshandsassy Год назад

FAMILY OWNED!!!!! Sign me up! Tired of big corps influence and disregard for client concerns and needs!

@RaDiCaLPrInCeSs90 Год назад

Kudos to you Whitney! Entrepreneurship is NOT for the faint of heart. You handled this the best way you could.

@CarefreeMaya Год назад

We can all agree that 2022 has beat a lot of our ass. So I think showing grace is in order for a lot of us and I hope everyone survives these hard times all the way around. I hope we all rise above these times and make the best of the new year with strength.

@DawnOree Год назад

Don’t get discouraged about pre-orders. Now that you’ve done one that presented all these challenges, it’s given you a greater understanding of how wrong things can go. It could have happened with getting products to customers through retailers as well. Keep going. I’m so proud of your success.

@DonelleLatrice Год назад

Chile, I am convinced people choose to not understand supply chain issues. It affects everyday life. I work for a manufacturing company. The supply chain dept fights for their life daily...and we are owned by a large umbrella org. Buying power is strong. I can only imagine for you. My heart goes to small companies, especially beauty/haircare companies.

@KatherineMartin502 Год назад

Whitney. Girl. We know you got us. You have helped me and so many of us love our low porosity hair. I’ve struggled with my dry frizzy hair my whole life. Thank you for everything. You have given us so much of your time. It’s not in vain. You have my full support on taking your brand to the next level. Thank you for always being honest and upfront. A lot of RU-vidrs act as tho this is easy. You show us the HARD work. Enjoy your holiday.

@CK_Loves_Tea Год назад

Whoa, what a perfect storm. I’m just one person, absolutely awed at the efforts made to be transparent, to do the right thing, & to do your absolute best thing possible. I hope another way of pre-ordering that leaves you guys more secure in your plans can be figured out, like more of a soft-launch or what have you. Thank you, thank you so so much for being so transparent, for going *so many miles* above & beyond what most retail companies do. Mad respect to your Customer Care team for weathering that storm.

@JaeGemini Год назад

I don’t know why people were upset about the preorder being late because the same people can preorder a Telfar with the bag security program and wait a year.

@Hadiyah_A Год назад

I didn’t find out about the product until something was posted about it on IG- I missed the pre-order on the app even though I have it. I found it at a retailer online and ordered it there. I wanted to say how much I appreciate your efforts to communicate with everyone and I totally understand delays and supply chain issues… Customer service is HUGE! People may complain but they will also remember that you kept them updated and responded-even if they didn’t like the answer. WE LOVE YOU!!!! And your products!!! You got through it and we appreciate you! Respect! ❤

@markita.hardenhome Год назад

Product was late... I didn't care..... saw one explanation.....I didn't care.....I was gonna WAIT for that product......Ya hear me!?! And thanks for the cute scarf. I know your integrity. Been following you for years. I had ZERO worries honestly🤷🏾‍♀️😉 The product was as great as expected. Placing an order this weekend for the entire line AGAIN! I'm waiting on that gel to drop..... did I miss that??

@Crissy.7554 Год назад

You stayed on top of the situation as best you could. You’re transparent about what happened. I can’t express how huge this is. Ma’am…you’re doing great! I’ve waited for products due to supply chain issues. It was fine because the company (Revair) did what you did by emailing notifications and giving a free gift with a friendly tone. Eddie Bauer did zero customer service when my order was late for two months… I haven’t ordered from them in two years. I will always support a business owner who respects my patronage.

@tcj1699 Год назад

I appreciate products that are made with quality ingredients, fairly priced, and CEO's driven by a purpose. You and Sis continue to do an outstanding job while producing superior products. Melanin was not the only company effected by the shipping crisis. This was well known, reported on the news daily, and there was very little you or anyone could do. This was a result of the pandemic, and not a result of your management or planning. I love the fact that I can trust the quality of Melanin Haircare products, and Whitney, that is always wroth the wait!

@MsABee1 Год назад

Hello, I am jumping in many days later as I am now viewing this video. I was one of the early preorders and at times I would think hey didn’t I spend some money on new product but having a full understanding of what was going on in the world, if anything I was more concerned about you and your company getting through the craziness of the supply chain challenges. I have and will always support you! Keep up the great work I can’t say it enough how proud I am of you and to be a part of your community! 🙌🏽 much love, honor and support from NY!!

@moreswahilinaps6521 Год назад

In Swahili we say “pole sana” for all the issues you have faced including the backlash. It hurt to see you being dragged and as a small business owner myself making hair products (did I mention you were the first video I found in 2011 when I googled “how to take care of natural African hair”?) I completely understand what you must have gone through. The way you handled this situations has just cemented your amazingly honest character and your authenticity as always is refreshing! Wish you all the best Whitney and we love you immensely! ❤

@jerutojb Год назад

Haki, pole kwake. She suffered.

@2BitnNellie Год назад

I am a customer for life. When I am able to find your products in Houston and surrounding areas , I buy two of each. U ARE AWESOME!!! I have been a fan since 2011. I will wait in line for your new product. FOR REAL!!!

@Listening_2_Still_Small_Voice Год назад

Now THIS is how you serve high quality customer relations! If there is a problem, acknowledge it, apologize to your customers, communicate with your customers and identify the action plan to resolve the situation. Mistakes happen but how you handle them sets the tone for building credibility in the marketplace. Good job Whitney!

@minervajoy Год назад

Hey Whitney & Team Melanin! Just wanted to give y’all your props! 🙌🏾🎉👏🏾👏🏾 The way this entire proces was handled speaks volumes on integrity! You guys are a smaller and younger company, so it is DEFINITELY not gonna be perfect. But the fact that you sat down and broke everything down for us is really appreciated. And I’m happy to hear which changes Melanin Haircare put in place to avoid possible future repeats. I learned so much from this video alone and it makes it a lot easier to understand what a small business goes through. So I just wanted to give you your flowers 💐 ❤

@lawandaanderson6801 Год назад

Hello Whitney! I received my order after a delay. Supply chain issues are understandable. I love the plumping deep conditioner ❤ Be encouraged 😊 I am so glad that I have ordered and received my microfiber towel.

@sydsaywhaa Год назад

Whew Lawd! Thank you for being so transparent about your process. I know this process took a lot out of you and I hope that things up for you and your company. We love you and we'll still be here 💫

@K-3PO.2 Год назад

I was not bothered at all. And when the product was shipped and I had a chance to try it… oh man I love it! And I use the head wrap every night as a scarf.

@sharronjermaine Год назад

Kudos for how you handled this!!!! A lot of people are not business owners and have no idea that S$%T HAPPENS in business!!! I wish people were more understanding and graceful. Keep moving forward with your head up!!! Looking forward to a Moisturizing Shampoo!! Love Ya!!

@afrost2778 Год назад

Firstly, I always appreciate how transparent you are about your life and business. Secondly, my hair isn’t exactly going anywhere, and I missed the other products I’d ordered that were to come more than a new product I’d been waiting to try. Thirdly, a part of my order was missing and the response time and fix was PHENOMENAL. Finally, THIS PRODUCT WAS WELL WORTH THE WAIT! What it does to my hair is even beyond my very high expectations for Melanin Haircare products. It smells AMAZING. There is so much product in the packaging for the price, especially compared to other brands. I don’t need a lot, so it will last a LOOOOONG time. Chef’s kiss, no notes, absolute PERFECTION. Whitney, you have a loyal fan base for a reason. I’m not going anywhere and I LOVE your products. I also appreciate that if I have an emergency or need a product when I’m out of town that I can go to retailers to grab it. I’m sorry there won’t be any preorders anymore, especially since I really enjoy the perks of being that super loyal OG making-haircare-products-in-my-kitchen fan base. Keep being you. ❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤

@afrost2778 Год назад

@Naptural85 See the below comment; fairly certain it's a bot.

@marikyles2139 Год назад

Whitney you are a soldier! You’ve been in the natural hair game a long time. And you have given so much of your time and skill for free. Don’t let folk stress you out. There’s a worldwide supply chain situation. Life be lifing. You can only control what you can control. Thank you for explaining to your customer. May God bless the work of your hands and keep you sound while you navigate ❤

@brokgrl85 Год назад

Whitney, so many Fortune 500 CEOs can learn from you at this moment. Transparency and trust is key to create excellent customer experience. ALSO: Don't give up on pre-orders.... just execute it differently: initiate it when products are physically in the factory, and limit it to a specific number of people (e.g., first 500 or 1000) to mitigate risks (external and internal factors), help control supply, and keep it as an exclusive trial period. Keep your head high ☺️, and you have an amazing team!!!

@lotus4041 Год назад

Whitney I’ve been rocking with you for a long time. The conditioner makes my color treated hair feel like silk. (The lemongrass is strong but imma stick beside it 😊) My mom called customer service in August and she said the young lady she spoke with was so sweet and very professional. We love your products. ❤

@Naptural85 Год назад

Yaay! That makes me so happy to read Tam!! ☺️🥰 Thank you so much for sharing your experience with both the product and our team! 🙏🏾❤️❤️

@bryansl0587 Год назад

My refund was processed pretty smoothly. They were responsive for me. But thank you for coming out and addressing what happened, and while remaining so calm and graceful. You may need an alternative partner for pre-orders now that you're so big? idk Even big box platforms have launch issues. Keep pushing sis.

@tbet24 Год назад

I've been with you for almost a decade. This was worth the wait. My only concern at that time was I was getting ready to move and when I did the preorder, it had my old address on it. Your customer service team was on it and I was able to get my order days before I officially moved. I LOVE YOUR PRODUCTS! 🥰🥰🥰🥰🥰

@cUser691 Год назад

Your transparency is BEAUTIFUL. 🪴🪴Following you on YT for years! Your spirit is amazing. Pandemic messing up logistics for many businesses = real. Know that we support you and believe in you! Greetings from Chicago 🌸👧🏽

@d.b.n.3974 Год назад

Hi Whitney, I want to make sure I say that when I didn't receive my Deep Conditioner in the initial time frame, I reached out via email (in Jun & August) got a thorough response each time, not a generic email. Just think about what it takes to respond personally and to get an actual response addressing your concerns. I've been rocking with Whitney since the beginning and she's always moved with integrity. We need to learn how to give each other grace. AND the deep conditioner is remarkable soooo, well worth the wait!!! 💙🥰

@IamShaunnaNakice Год назад

Girl we sure do miss you. I have been loc’d for over 4 years now and i am still loving your videos. I even watched the ones I had already seen. It’s great to see you!!! Sending Peace, Blessings and amazing vibes your way!!!!❤

@KayTeresaShiines Год назад

Thanks for the transparency! Pre-Orders are clearly stressful and something are out of your hands. You were updating people along the whole way and did a great job. Im sure people had genuine concerns, while some were just looking for negativity. As a small company this was handled well and did what needed to be done. I look forward to hopefully more surprises for the naptural followers

@Darkempress45 Год назад

I waited two months for my conditioner and when I didn’t get my order, I sent an email and my email was promptly answered. I waited and finally received my order and baby let me tell you! This is theeee BEST conditioner I’ve ever used in my LIFE! I’m so glad I ordered two! I then turned around and ordered two more at the Sephora VIB sale! Keep doing your thing hunny, you can’t please everyone and we all appreciate you clearing things up. I find it really funny how we give these big companies all this leeway but when it comes to our own, we bash and berate them for things that a lot of times are outside of their control. We gotta do better 🤷🏾‍♀️

@tanijoy Год назад

I totally agree with you.

@MoNATUREnique Год назад

I think you are doing a phenomenal job!! Just because your products are luxurious and big brands could never doesn’t take away the fact that you are small business and working in this crazy economical environment. I hope you get rest and peace! I couldn’t imagine how hard it is

@alliphil1 Год назад

I’m just sitting here SO proud of just how knowledgeable and articulate you were about ALL the detailed aspects of the issue. Truly BOSS. I greatly admire you and your team. ❤🙏🏼

@bgrooms0522 Год назад

Excellent feedback. I didn’t pre-order but have worked in International Logistics for years and have been living this nightmare since the pandemic. You did an outstanding job of explaining this to everyone. I will continue to support the brand. Kudos!! Hopefully this year will be much better.

@nancyv3938 Год назад

I’ve used your products and like them. I’m sorry 😞 you’re dealing with all that. The whole process will make you stronger.

@pattiduke8138 Год назад

I ordered in April and received mine at the beginning of Oct. WORTH THE WAIT!!! If we can wait months on end for furniture, waiting a few months for hair products is a breeze. Can we please get more designs of the t-shirt towel? I'm IN LOVE with the one I have. 🥰

@czfoxy Год назад

Because of you...I've learned to love and be in love with my hair. Keep going strong. Many of us are here for your products and social media and we understand. Thank you.

@IjeomaThePlantMama Год назад

Perfect timing! I'm currently massaging my scalp after washing out my deep condish. Whit...Miss CEO...👏🏿you 👏🏿did 👏🏿that. It seriously was worth the wait. Im so sorry about all the stressful events. Knowing what a perfectionist you are, I can't imagine how frustrating it was for all this being out of your control. But also knowing what a professional you are, the transparency is so refreshing and very much appreciated. With every new email update, my heart sank. Not cuz i wasnt gonna get my order, but because I knew how chaotic things were on your end. To be honest, I was just laying back in the cut cuz I knew it would ship out eventually, you can't control what you can't control. But I REALLY appreciate my new headwrap! What a lovely surprise! I've got almost all the colors now 😍 Love to the Melanin Haircare Team for navigating all this!!

@kaliawade4489 Год назад

Despite all of the problems that your company had to deal with, y’all were amazing! Minor set back for a major come up!❤️❤️

@cagr4665 Год назад

It's the TRANSPARENCY & ACCOUNTABILITY for me. You taught my entire family how to love, grow and nurture our hair. I prefer to buy from retail but will continue to support your business. I already purchased the bamboo/flaxseed fenugreek stretch cream and love it. Contnued success. My only advice is be patient wi yourself and there are no failures you learned from this lesson it will make you and the business stronger

@anitasinkler8524 Год назад

Hi I just wanted to let you know that you are good with me. I will continue to support you. We give grace to bigger companies all the time and we put up with less than stellar customer service with them. Running a business is challenging as well as being a mom and daughter. I will always support you. I have been following you since 2009. I am so proud of you and your growth. We all learned a great deal. Thank you for being you 🙏🏾💪🏾❤️

@rochelledawkins399 Год назад

Whitney I feel for you going through your growing pains and I’m a loyal customer that has followed you for over 10 years and I will wait because hands down you have the best products out there and my hair absolutely loves your products. Thanks to your product I finally have longer lasting long hair. So thank you Whitney, thank you for your hard work and the quality of your product. I’m grateful to you. Please don’t stop, please don’t burn yourself out. You tell us to hang in there, you hang in there, please take care of yourself and don’t worry I’m sure you have 10’s of thousands of ride or die loyal customers like me. . 💜💜💜

@rosalindpryorsinspirations2668 Год назад

I didn’t ask for a refund . I was willing to wait !!! Just wanted to make sure it was still coming!!! ❤❤❤love the product . I’m grateful what you bring to the community ❤❤

@brownshuga24 Год назад

Thanks, Whitney! I understood what y'all were dealing with, and I didn't trip. Your company has great customer service, and I received my product and free gift. Thank you so much, and I'm still a returning customer! ❤️

@beautifulgirlonabudget Год назад

Whit we know you are a person of integrity and have great products. Glad to see your business is growing!!! There are growing pains in business, but I am happy to hear you are listening to your customer base. Don't stress, just keep shining your light!

@KottonKandy Год назад

Whitney, I just wanted you to know I’ve had nothing but a positive experience dealing your company and your products. I love all the products I’ve received so far and will continue to support you in the future!! If people can’t understand the supply chain issues post COVID, that’s on them. I mean MO Knows Hair made the decision to cancel her whole hair line because of supply chain issues! At least you’re still here and in the game!! Wishing you continued success 💙🙌🏾

@oneflowerlover Год назад

I wonder what happened to Mo's hair products. I was assuming it was due to Sally Beauty closing so many stores.

@CDEJC Год назад

Thank you, as always, for your transparency, honesty and integrity. While it was disappointing having to wait for a product we all were eagerly anticipating, I never had any doubt that you and your team were doing your due diligence and working to the fullest extent on circumstances within your control to make the launch happen. In a world short on patience, I'm happy to make the time, put forth effort and extend grace to wait for people like you who are clearly trying their damndest to make the space around you better than how you found it. Thank you for speaking to us, in your own words and on your own time. With gratitude for you and the work you've done, always. And also happy early birthday☺️.

@Rainflower7494 Год назад

I for one never needed any explanation Whit. There are supply issues everywhere and I knew that I’d get my product when you got the product. It was never that serious. Wishing you and the kiddos a great Christmas and a happy New Year!

@SighDown Год назад

Just wanted to say that I really appreciated the gracious and prompt feedback I got about my missing package from your Instagram. I’m willing to sit back and hang in here because I know I’m good! 👌👌

@jessicaran148 Год назад

I just came here to check on the page. I haven’t watched a video in 5 years or so but I love how professional you are and that your business is still Black women owned! ❤ I’ll definitely be going to Ulta Beauty for the deep and leave in conditioner 🎉💃🏾 I can’t wait!