Hi I'm Ariful Islam leeton im software engineer and members of the international organization who and members of the international telecommunications and investors public and private sector
The full-proof formula to master CX strategy - Well explained by Rajat Chawla on Engati CX : ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-9ast_p_dEyw.html
Using stock outperformance as a measure of CX? Really? What a crock of $h%t! This is how BS is spread. And, oh her example of customer experience is Uber. How fantastic!
Her point was that investing in customer experience is profitable and has a great impact on the company's performance. She didn't say stock performance is a measure of CX but rather there is a correlation between great CX and stock performance which means that companies need to invest more in CX.
