The Decline of JCPenney...What Happened? 

Never read a comment more true than this lmao, at most in my mall you might find a foreign family or some older women but that place would be empty if it didn't have a sephora in it

Sounds like the Penney’s store in West County Mall in St Louis

C S That’s weird. Here in New England every JCPenney I’ve been to is always busy. Every mall in the state of Maine where I’m from has a JCPenney that is doing pretty good.

Yup. Same here.

Where I live they ended up putting a bus stop in front of the entrance of the store to get people to go into the mall through their store 1st. Seeing this makes me understand why they did now.

They say history repeats itself...

Very true

Yeah that's what I thought too. Like uh I dont think you want to be like Sears anymore

given that sears and JCP are both becoming apple it just goes to show how shit apples model is.

JCPenney is a Sears in my book already.

Yeah theu stopped making them in 2011 when the company started to die.. Proly a big reason why

@@joshdubb881 Damn I'm surprised they still were making them that freaking late in the age of the internet.

I loved those days too Rudy Tucker 1960s and 1970s

Shit old people still hate computers.. They proly lost ALOT of old ladys who never used a computer.. I did website customer service too.. The old ladys that did have computers and tried to ordee online fukkin hated it lol.. I had to walk them through step by step or order the shit for them.. Jcp tried to push people to the website bout 10 years to early.. If they woulda carered to them old lasys they'd be fine.. N now old ladys got smart phones so theyd be killin it..

Interesting how you spell it JCPenny. That’s how I remember it and seeing it spelled out as JCPenney just looks wrong

That's how every store works though? How else will you get the coupons ahem "sales" . Go to Walgreens or a Target that offer "rewards" program

@@semekiizuio no, definitely not how every store works.

@Semeki Izuio If you're using your real number, you're doing it wrong. I use a made up phone number...used it for years. (Just dawned on me...I hope no one has the number...lol)

@@rmp5s I dont do in store, everything online now asks for emails to create accounts. I use multiple dummie emails that get flooded with ads and coupons. Still though I think stores ask you for email/phone number in which i provide with emails instead and they prefer emails alot more then phone numbers. 🤷‍♀️

@@semekiizuio WTF? What do you mean you "don't do in store"? You a hermit? lol

Golden parachutes are there for CEO's to even consider taking the position. They get paid even more than that when their plans are successful.

@@chaoswraith the person that is a pest along with their fellow pests in upper management , carpet baggers, they are not a failure, the host is, that's the point,

The problem is that if the company fails, that exec will never have another job again....so the only way you are going to get someone to climb onboard a sinking ship is to offer them a golden parachute. And of course if the exec turns the store around, other companies will be offering him even better packages to steal him away

@@joesimon2018 yeah right, if they are any good at their job, they don't need to work again, it's like dipping into the pension scheme of the workers, all that lolly, you have to be a moron to not come out of it, sorted, I work in cyber security, I know what's going on, even better than the bean counters, we oil the machine, we know every hidden and shady corner, of government, multinational corporations and the too big to fail banks, its also well documented and ever the press, where the board of a failed company have if they want to, got another job, after going on holiday, renovation of a house etc, what's the use of having money if you have no time to spend it,

@@MrPoogly What a dumb comment. Paid even more. as if THAT matters. CLEARLY the paycheck didn't attract anyone competent! And what will they spend all that money on? Past a certain point money is only good for 1 thing! You never need more then 50,000,000$. Unless your trying to conquer something. Sinews of war are infinite money and all that.

I used to be JCP employee for seven years. I got a JCPenney card just for it but because of health issue, I missed one payment and bam, my perfect credit score went to shit. Not only that, the store that I used to work for, those who are working the truck, we were only getting two work day a week for only four hours. We have to finish the truck, put the products away and then go home. If you want to get more hours in the store, you have to kiss ass at the manager to get those hours and if your co-worker who work there longer than you will backstab you just so they will look great for the bosses. I couldn't stay in that company much longer and just left. I glad I found a job that pays me well but I get guarantee hours. For those who still work there, don't tell them you are getting another job, even though they tell you to get one, because they will try and mess up your schedule to keep you from getting that other job.

I work at the call center but I've been on short term disability for about a year and will go back when cleared. Anywho, we took store calls, customer calls, rewards calls and HOLY SMOKES - corporate obviously gave call centers the news that rewards were changing in I wanna say spring 2016. Only time we are to reissue rewards is if an order was cancelled and they we set to receive a reward. The stores didn't get the same memo so they have us essentially saying "Sorry that the customer is breathing down your neck, turning red in the face and you're sweating bullets cause your head is on the block but mine will be too." I've been handed over to customers by employees without knowing what's going on, hung up on only for them to get a different employee to tell them the same thing. Customers would call in extremely upset (can't really blame them) but it all boiled down to a few bad apples spoiling it for everyone. I felt and still feel so bad for the store employees. The only day both the stores and call centers are closed is Christmas so every other holiday, expect to be working and expect to get overwhelmed because half of the people scheduled didn't come in for their shifts. The stores have to press for credit cards and coming from a different retailer I worked for we were had to do that, it is crazy to expect I think 1 application AND approval per every 6 hours worked. I left the previous employer a decade ago and still have that stupid credit card spiel haunting my nightmares. I was flat out crying at work one day because our boss said to ask 3 times and God knows that's the most irritating thing to have to keep repeating "No, I don't want a credit card." I was crying cause I knew my hours were gonna get cut and I wouldn't be able to make rent. So my heart is with people who have to push credit cards just to get hours, no matter where they work. I've read and heard about some awful things from the store employees. Glass door is full of them...and even corporate in TX I felt awful for when they sent a good chunk of those jobs overseas a couple of years ago. Used to have 3 call centers - KS, OH and WI. The Wisconsin call center closed so they were all out of a job. Warehouses were OH, KS and Reno, then Reno was closed leaving people out of work. Powerline (absence management and employee benefits) closed and opened owed by a different company. All this change in a 3 year time frame kinda screwed the pooch. The former CEO almost put us out of business, things changed for the better when we got the new CEO but we're slowly going by the wayside of Lazarus.

Yes, those credit cards are damn stupid. When we had the great recession, people like Dave Ramsey told young people to cut up the cards. Nobody wants to pay 26 percent interest rates. Nobody.

@@LisaGemini the credit card rates with any in store card are the highest I've ever seen. And when I had to three way a call with credit and the customer, credit had absolutely no mercy. None. One day late and you can bet your butt their going to nail you with the fees.

@@misfitbrit1989 i hate when companies push credit cards. They want people in debt for their own profit.

Yep a lot of our malls are now outside

well high end malls are here to stay, but the low budget, crappy malls are yeeted out

yay more alienation for our dumpster of a society, who needs to go shopping with friends when you can sit alone in bed and order it to your door

Our mall is constantly shut down for shootings

Here in Phoenix Arizona Mills, Scottsdale Fashion Square, and Westgate are always full and teeming. Also in Miami the Aventura Mall is always packed.

YIKES. I guess jcpenny is like an mean, old witch from across the streets! Lol!!

That's the manager's fault not the store itself.

Your trash talking made them fail

Tell your brother to stop being a thief

Diy_ Decor4home Shame on Ron Johnson. He assassinated JC Penny and it’s legacy.

I got fired as well as my manager at the fine jewelry department she was there since she was 18 and she was fired at 45 when they fired or what they call laid off. For no good reason she was the best.

The blame should be placed on the Board of Directors. They hired someone with the wrong retail experience and gave him free reign to implement drastic changes. What were they thinking?

Johnson is a pretentious assclown.

Diy_ Decor4home totally agree with you . I was affected by this back in 2011 . I’ve work hard for over 10 years from regular associate to supervisor . Had a great team on my department and managed everything the company was asking but Ron Johnson came in as a virus and destroyed everything what Mr. Penny wanted

I worked in the call center. Haven't been in a store since 2004 long before I ever worked for them.

I go by our JC Penney here just because the building is so old and cool. It’s one of the only original pieces of the old mall (RIP) still remaining. I’m going to be quite sad when they demolish it, but I have not been inside since the mall was still there.

LOL😂😂😂😂

Jcpenney has no relevant identity to the modern market. If all you are is where my grandmother shopped youd be arrogant to drive prices. Like your grandmother shopping for you they did this to themselves. Its like they never once looked up and noticed the lesser quality gen z stores focusing on expression/individuality as apposed to quality.

I worked at two different JCPenney in different states YEARS ago...The last time I walked into a JCPenney was to get into the mall and I haven't been in a mall over 10 years, lol!

I loved shopping there. I liked dockers, AZ clothes, etc. It went downhill in the early 2000's. After a while, they didn't have staff to fold clothes, be available to help you, etc.

Very true.

Jeremy I would have to partially disagree with you there. I work in a Jcp salon as a hair stylist in North Dakota and at our store we get treated VERY well. I’m sure you aren’t lying I’m just saying maybe the way you got treated wasnt a reflection of the company as a whole, but of your local store?

They cut my hours (basically firing me) after I was admitted to the hospital for a week. I havent even been there a month. It kinda sucks cause I lowkey liked my position. I was just doing BOPIS. Pretty bummed out cause I was getting $9.25 an hour.

Hear ya man, I did 5 years there and 1 year in Afghanistan. If I had to choose between Christmas in Afghanistan or JCPenny I'd say "pick your ruck and follow me." The upshot is I can still tie any peice of furniture to a Chevy Chevettte.

I heard the same thing.

Yeahp they want credit salesman 😭😭😭

Like Radio Shack. In their final days their slogan changed to "You have questions, we have cell phones".

I used to work at target and its the same there.

I've been working at my local Jcpenny For about 3 months now and currently looking for a new job, its so sad how they value credit cards more than their customers, everyones part time, no one has enough money to live off of, the only reason I've stayed is because they said full time was a possibility. Horrible company to work for and now everyones having to wear all black as the new dress code starting in March of this year, ALL black, pants,shoes,shirts, our dress code has nothing to do with sales or our professionalism, nothing will change.

@@josh7926 yeah at target they would act like they liked you and tell you you were doing a great job. But there was always the looming threat of: "but none of that matters unless you're scamming enough people into red cards".

At least it will go to new ownership

Yup, I worked at a JC Penney outlet store starting bin 2004 when I was in high school and blew my first paycheck there. I bought several items including this one hoodie with a dragon pattern on it. That hoodie is still in pretty good shape today and it's almost 20 years old.

Umpteen is not a word!

@@victorbremer8097 There's this thing you may have heard of known as "informal language" which is often used among people who aren't say writing news articles, drafting legal documents, or writing scientific studies. Dictionaries, being descriptive rather than prescriptive as some people seem to think, often record these words so that people outside of the regions, communities, and/or social groups in which they are used can still clearly understand them. Further, as language evolves (which it is always doing) informal words often enter into the formal lexicon. There are thousands of words now used in formal discourse in English which at one time were considered entirely informal. If you google (a very recently entirely informal word for "perform an internet search" which has now transitioned into a regular transitive verb) "umpteen" you will find definitions from Collins English Dictionary, Cambridge English Dictionary, Britannica Dictionary, Merriam-Webster, and on and on. If you bother to look at the etymology site which will appear on the first page of results, you'll find that the term dates to 1907 and became common slang during WWI. So, with 115 years in the English lexicon, I can assure that "umpteen" is most definitely "a word."

@@victorbremer8097 Actually, it is, meaning some number in the teens.

@@blupunk01 it’s not a word. Cry harder.

Yes, I agree totally. I was a employee 6 years ago and they started OFFERING an early retirement to get rid of old blood( the ones that were loyal and built the business) to put new people in including management. People who knew NOTHING about tried and true practices. Now thats the reason!

I’m still working there and I completely agree.

People rave about Walmart but their clothing is pure crap! JCPenney had quality and great customer service in the past and, by the way, so did Sears! It’s such a shame they put middle aged men in charge. They need to hire a woman to run the show!

If your mom and people like your mom were doing a good job at being customers they wouldn't have been losing money and felt the pressure to change.... it's funny when people get "pissed" at such things.

Lmao "a good job at being customers". If the company provides a sub-par experience, people aren't going to shop there, simple as that. People buy stuff whenever and however, depending on their wants and needs, and whoever provides the better experience. It's up to companies to innovate and adjust to the needs of customers and figure out what will bring them in, therefore increasing revenue.

Well she's right cause you're probably my age and I haven't been to jcpenny since 1999 and have no interests of ever coming back. It's good anyways, these corporations need to know their place they belong under our feet and they serve us not the other way around.

@@BrokebutCreative "doing a good job at being customers" what did you mean by this? It's not the customers' responsibility to shop at a store. It's up to businesses to attract consumers.

Okay, not attacking you, but this is an example of something being very misrepresented. The reason for the big economic thing we see now is not because OF the disease (Covid 19) itself, it is due to the RESPONSE of the disease, which varies from region to region, and government to government. The disease itself did nothing to business, but the political response did instead. I'm sorry, but that's just something that gets me.

Galactic -Hamster Nah, I don’t get the vibe that you’re attacking me. Having said that, the pandemic did indirectly cause JC Penney’s bankruptcy. Global shutdowns wouldn’t have happened without the COVID-19 pandemic. The response was an attempt to curb the spread of the virus. If it weren’t for the COVID-19 pandemic, malls wouldn’t have closed down during the pandemic. If stores hadn’t closed down during the pandemic, they could’ve still been earning the sales revenue necessary to stay in business. It isn’t a coincidence that JC Penney went bankrupt during the pandemic. It’s a domino effect. That’s my two cents.

@@TheDr502 I wasn't really saying that JCPennney would have survived if this hadn't happened, they have been floundering for almost a decade... But it was the mandate to close everything down that killed a lot of businesses. Also the fact that the threat was insanely overblown.

@@TheDr502 and I was talking about the point you made more tham the actual business

Galactic -Hamster The threat wasn’t overblown at all. Their response made sense. It’s unfortunate that the economy suffered as a result of it, but they mandated the shutdown to curb the spread of the virus. If they had allowed the virus to spread unabated, we’d have seen far more deaths and infections than we did. Any virus that kills 300,000+ people and possibly causes long-term brain and lung damage is a dangerous threat.

Honestly ! My mom was mad they stopped the coupons as well, now we never shop there, we only go there because parking is empty and to get to the other part of the mall.

Coupons are on the JCP app

DareDB KPop I agree with this sentiment but Kohl’s doesn’t have Auntie Anne’s pretzels

I'm a Wetzel's Pretzels kind of guy...

Speaking of pretzels there's also Pretzelmaker too...we only have one location that I know of...other places have either Wetzel's or Auntie Anne's. (Ironically we had a Wetzel's Pretzels turn into an Auntie Anne's)

This^^^^^^ Great point

DareDB KPop my local mall has both lol

Sorry, know this is an old post. They should have done an employee poll. I bet a lot of their store employees could have told them it wouldn't work.

You are right. Kohls never sells anything at list price. They always sell for well above it. Kohls marks up their prices to an extreme. Even with all their "discounts" most of the time, they still charge more for an item than it is in other stores. All their discounts are an illusion to make people think they are getting a deal when they are not. Cross shop Kohls to nearly anywhere else and you will see now over priced they are

Well I get a lot of deals at my JCP along rewards and coupons!

Exactly. For the time period that Penney's went to the "straight" pricing, I felt that that was a "guy" thing that would never work with women. Sure you jack up the prices before you discount them or coupon them, but that was part of the game and fun of "shopping." Nothing wrong with that if you realize what's going on and enjoy playing the game.

Well JCP customers want $400 worth of merch for $50. They refuse to pay $10 for a pair of jeans. That's the problem.

I don't go to Kohl's very often. I can never find a sales associate if I need help with something.

I live in FL, and there are two that I know of, and they are always busy, one I’m St Augustine FL and the other Altamonte Springs FL, I love both stores, I have JC Penney card, and I’m always getting coupons.

​@Princess Smiley Face there's a few in Jacksonville and one at the orange park mall which is closer to me.

@@princesssmileyface91 the altamonte one is always full!! even the one in sanford is packed, and that mall is dead.

Usually it was Sears, JCP, Dillards and some sort of theater

I still get massive amounts of coupons for Penneys. But I also have a Penneys charge card.

mrgreengenes04 lmao.

They still have coupons they just don't have them at the counter anymore. Scanning them for every customer was costing them too much money so now you have to provide your own on your smart phone

They also don't work on clearance items anymore which is dumb

JCPenny still uses coupons… I just quit there and they were still using coupons

Dude i hear you but i was at macy's same thing their'swas $60 and Target's was $12. I'm in California prices are higher here, and I just needed a black polo

Unrelated but love the birb

Exactly

Lol

Savage lol

angel baby my motto is if it's not on clearance I won't get it lol I almost exclusively shop clearance racks 🙈

Yeah the associate discount and additional clearance discount is good. Got so many clothes for cheap that aren’t bad quality. but they literally kill us with so much merchandise we don’t even have room for. Every rack is almost always stuffed like it will burst if a fly lands on it, which always ends up on the floor.

JC Penny is trash and who wears that type stuff that they have they simply didn't keep up with the times and this is what happens

@@sitdown702 , Absolutely love your train of thought. Personally I think that JCP could rebound if they returned to the old ways. Everyone loves a sale. Well, almost everyone.

yeah but they're $2 jeans...aka shit quality

That’s sad. I used to go there when I was younger but I guess out with old and in with the new

No, but I guess I got here just in time 😅

Popped up on my RU-vid recommended list. Their algorithm must have been triggered by recent activity.

They are doomed. It was COVID-19 that killed the beast.

@@renohasbigtits 55555t55rtrt55t5555555554545444444444444444rrtttt55

Most malls are NOT thriving now. Many have gone under

@@johnnycarson67 I said some, and fewer than ones that aren't

the mall-within-the-store-within-the-mall kinda blows my mind too. 😵

I don't shop there because all their locations are in malls, and I have grown to absolutely loathe malls. Kohl's is the same price and much easier to quickly navigate.

@@lastguyminn2324 does your psychiatrist know about this 'habit'?

@@stueygriffith4671 WTF?

Yep thats why I hated it

I am hard of hearing. When he said "Ron", I heard "Rian". My first thought was "So, he f**ked up JC Penney's before taking part in the destruction of the Star Wars franchise. What an A-hole!".

The fair and square pricing idea failed because people are stupid

MWB Gaming No because if you want fair and square pricing, you go on Amazon. You cant beat online retailers at being cheap. Going to stores hunting for deals is what made stores attractive compared to going online.

@@Aliens1337 umm, no Getting the item without waiting for shipping is What makes going to a store attractive for me if I want the item cheap, I get it from eBay if I want the item now, I get it from a physical store The fair and square pricing idea failed because people are stupid, and to say otherwise, proves that point

Isn't it sad that only when the company is circling the drain, that they finally hand the reins to a woman?

Well good riddance! We gotta make an example out of one these so called, "too big to fall" Corporations! They must know their place in our society that they belong under our feet and not the other way around.

eww. Really? I don't tune in to mainstream tv or media much, so I didn't know that.

She is fundamentally annoying.

Ellen "Degenerate" has multiple allegations against her for her ill treatment of her workers, essentially her whole show's kindness is nothing but a facade. As everyone a part of Ellen's world unless they're a celebrity like her, gets treated more or less like peasantry for she acts snobbish, rude, even downright cruel in to those in other positions that makes her show runs. Most of the allegations coming out were from those who worked in security for Ellen. It's mostly hearsay but needless to say her reputation thanks to the virus took a nose dive. Due to the fact she has to compete with genuine online creators, she might fade to the wayside in terms of popularity.

Don Clark have you not seen how it’s been proven that she mistreats her employees?

We can't stand you either, Ned.

Steven Jerkins 🤣🤣🤣🤣🤣

bro the store had changed you rude as fuck

Should have done an inexpensive psychological profile on the customer.That was their niche market, Sales items. Too late now. Too much debt. Like GM ruined Saab by changing why the customer bought it, superb handling. You would think..........

They still had sales. They had an everyday price, certain items would go on sale for a month, and then they had the clearance items. I don't know why you old geezers are so obsessed with your coupons (I'm pushing 40 myself so don't think I'm some 15 year old).

@@joseherrera8489 Bye, Felicia

@@joseherrera8489 Because coupons are something we grew up on. Apparently, no one did it better than JCP.

That's financially irrational. The consistent prices were often lower than their sale prices are now.

Ô

It's clear that Americans hate "fair and square" pricing. In most of the rest of the world the price is the price, but in the US you've got tax not included and mandatory tipping etc. The price is never what you pay.

UTubeTulip yep not changing anytime soon

I didn’t notice any lower prices when I went there. The $60 shirt was still $60, and I wasn’t spending that much.

@@UTubeTulip There are approximately 10,000 sales tax districts in the US. So the store cannot advertise a price which would vary by location. Its crazy and I wish it was not this way.

So true. Market research and focus groups showed JCP exactly what you just wrote.

I think anyone that was born in the 60s or 70s can identify with that memory. The best part was that they had such great sales, Santa always managed to put all the toys you asked for under the Christmas tree!

By the way, the "Fair and Square" pricing hasn't left, they just changed the name of it as Extreme Value, or EveryDay Low Price, it's the same concept. More and more things come in to the store that way.

You speak 1000% true. My friend works for corporate. It's not just that they are at odds with operation, they are at odds internally.

Alex Konoff yes! I would definitely be interested

And Safeway and Giant, some locations.

Joshua Atterberry well that would be the same as Sams club. Same brand.

And Meijer, and the 3 kmarts left

Warped Gas doesn’t typically make money for anyone.

You forgot to add Woolworths!

Kayla H so true I have that same problem

Damn hope you found a better job

That’s a problem a lot of clothing stores have. They prioritize credit over actual sales numbers and it makes no sense. Yes people who get store credit cards will generally buy more stuff, but what’s being sold NOW is also important

Winged Mirage yep credit=sales!! It’s funny because that was the motto at one of my jobs. I was one of the highest selling sales people I worked part time but my sales looked like a high performing full time employee I wasn’t very good at the credit aspect because I personally don’t believe in store credit cards. I debunked their theory and all it did was upset management.

Kohl's always tries to push their credit cards. You do get a discount for signing. I wonder if they penalize their cashiers.

@Dr Demento If it does outlive Sears, it will probably be because they had the sense to fire Ron Johnson before he did too much damage. If Sears had done the same to Eddie Lampert they might have had a chance as well.

it only exists today because Eddie LAMEpert- same one who refuses to infuse any kind of monetary upgrades, bought them out of bankruptcy (literally)!

Eddie Lambert is just slowly cannibalizing sears and Kmart to his trust fund. Anyone with some actual interest in sears and Kmart could’ve turned them around. I miss sears and Kmart, more so Kmart than sears.

Sears only still exists because of Eddie Lampert aka fast Eddie as people refer to him as. He stepped down from the Sears Holdings Corporation but ended up making a bid on Sears and the bankruptcy court approved it. Even though they know for a fact Eddie was the one who ran Sears into the ground in the first place. Eddie Lampert does not know how to run an actual retail business, he's a hedge fund manager and that's all he knows.

Sears in Canada is gone!

April Rivas retail is stupid

Their hiring practices are illogical.

Isn’t that the ‘07-‘08 recession? Probably why. I’m sure it wasn’t foreseen by the hiring manager.

Wow i think you made me think twice.

I don't know if they still do this, but McDonald's was infamous for doing this. They would hire 20 or more people at a time, just so they wouldn't have to give anybody 40 hours a week and then have to pay benefits. And, to top it all off, you would be scheduled for only 3-6 hours a week, or only had been there for an hour, when they would send you home and say they have to cut your hours even more! Now I know Penney's and McDonald's are NOT the only ones who do this. But it would seem to me that these companies--almost all, I might add, complain how they can't get any help (go figure)--would not want to keep shooting themselves in the foot with this practice. But stupidly they continue. And they don't know why Japan and other countries are outproducing American companies....!!!???

We are from the same realm and remember it as JCPenny not JCPenney like how this new realm wants us to think. Nice to find an old soul =)

The coupon leeches aren't really customers that any business should want. JCPenny needed to shed all those people as customers and shrink number of stores and eventually get out of shopping malls.

Someone did an experiment where they had people write down the last two digits of their Social Security number and then asked them how much they were willing to pay for stuff, and the people who wrote down the higher numbers were willing to pay more money based on that random number alone.

Truth. I worked at a Macy's owned dept.store 30 years ago. We would get the merchandise in priced at X amount. A week later we would get a "tom tom" to mark it up. Then a week later it would go on sale for like 25% off. Weird.

Too bad that scheme basically killed them lmfao. Guess that's what happens when you hire a tech bro to run a clothing store.

@@davidmckean955 I'm not talking about coupons, I'm talking about sales. IE, come into the store, everyone can buy X item for Y% off, no coupon needed.

JCP was already declining in the late 90s because of internet shopping. Circa 2000 they laid off all their managers (college degrees) &replaced them with supervisors (no degree necessary) .

@@electrictroy2010 That was due to a trend in downsizing to up money. Ever wonder why every sitcom had a downsizing episode in the nineties no matter what the market was? It was part of the new business practices ushered into that era.

I came into the company after Johnson for the call center and heard horror stories about what it was like under him. The new CEO took A LOT on his plate and changed a lot for the better but the task to save the company post Johnson is seeming impossible. Also, since we get store calls into the center, my heart goes out to store employees for real. I've heard customers yelling in the background, I've heard employees sounding absolutely overwhelmed and stressed out. We get heat in the call center too but at least we can by cozy in jeans and a t shirt. And if we have to roll our eyes over whatever nonsense is going on, we can usually do so. And we're not sweating bullets to open credit cards just to make hours. Hang in there, store employees! We feel for you.

Exactly. That idiot didn't listen to the customer or the shareholders. Loser.

@@LisaGemini and didn't even run a test store. Techies might be very booksmart but it's rare to see a very booksmart person with an ounce of common sense.

That's just so stupid of jcp

Same thing happened to me when I worked there

That's simple people are buying digital games now killing game stops business they also got the reputation of ripping people on on there used games so with all that they now have to sell collectables becuse Amazon and Walmart and just about any other big box store sells video games as well

eBay killed GameStop as well... Why have a middle man that sells your game back to you for pennies when you can get $30-40 on eBay etc...

Sanic You have to deal with shipping, taking pictures, fees, and possible returns.

@@bandombeviews6035 Better than the 25 cents I would get from GameStop though...

As a casual gamer, the only time I bought anything from GameStop, I bought two games a week apart from each other and neither one would load. Not doing that again.

As a kid, I remember the nice helpful ladies that would assist everyone in finding shoes. Long gone now

Hugo Perez I miss it!!!

Yesssss

I was in looove with SouthPole, I got their clothes from Mervyn's lol

Or tap out

Southpole defined my high school years. Class of 2010.

Combining that with an untested re-merchandising of the stores at the same time was incredibly stupid.

The company decline happened way before Johnson took over. The market leaders don't depend on sales or coupons today. All the retailers like Gap, Gymboree, Payless, Banana Republic, etc, who focus on discounts to drive sales are either gone or struggling. H&M, Zara, Forever21, etc all use a price structure similar to "Fair & Square".

The Board of Directors hired him.

A snobbish teacher that I had in high school would call them that. I told her that I got my clothes at Gohrahj Saylez. (Garage sales)

Shortandsalty _ They probably had some of the most incompetent management ever.

That would be an interesting episode.

Parisian was better than Belk, but I love there sales

You must live down south there is no Belk department stores in Michigan I heard they are in the southern states.

My grandma enjoyed that store, but she always called it Monkey Wards lol

Same, I have a mall nearby me that has a jc penny in it and has had it since the mall was made I think

U got no drip

Redmond lol the comment above you says that they called it jc penny’s look what you did

@@bruskbmxbrusk They said "I always called it" so.... Critical Mission Failure for you.

Stoopio's Productions yeah but people make new comments and comments move I made the reply a day ago so I’m saying that a day ago that happened sorry

@@bruskbmxbrusk I'm almost certain we're talking about the same comment. It was made by Jake Haze.

Stoopio's Productions exactly ;)

Do you remember it as JCPenny or JCPenney ? Which realm you from?

Both suck

I still have some Arizona shirts going strong since the late 90s

Shooter Q Kohl’s does that. They have “deals” on shirts and show the original pricing and the price you’re getting the shirt or whatever item of clothing you’re buying. This way, if I buy my $20 shirt that shows it was $28 before, I feel like I’m getting a good deal, but the reality is Kohl’s always is selling those shirts or other items of clothing for that price.

This is an important point: Companies train their customers (Venti instead of large, using rewards programs, etc.). By abandoning the culture they created they abandoned their core customers. Horrible mistake

I started shopping there because it's one of the places I can consistently find tall size shirts.

Macy’s, lord and Taylor, Nordstrom etc have more luxury items. Jcp is definitely more affordable but I go to the others to splurge. It’s a shame because they should all be able to exist

Cely We still shop at JC Penny, too. I always find a good bargain.

@@Brimshae Check out the tall Foundry brand. My favorite tall shirts at JC Penny. Combining in store and online shopping gets you the size and color you want. They often have items online not in store.

@@rosssmith9870 I'm wearing a Foundry shirt right now, thank you. :-D

"Tumbling Tumbleweeds" Sons of the Pioneers 1944

Do you live in the Jersey City area because there's a Sears and JcPenney still there with tons of people in the Newport Center

jordan x Same with both of my local JCPenney stores in Maine and New Hampshire

I don't see malls as dying like in places such as in Georgia malls are the places you go to, but with internet shopping it seems like malls are dying.

Avery Lopez-Baines bot

Lmao dude, i just saw u on a sushi making video with Hiro. You're everywhere haha!👍

Avery Lopez-Baines that’s actually really sad to think about

They announced it three months in advance? That's weird.

Lo I see you everywhere my dude. I work at jcp

Dagan Ward L

No, they're focusing on pennies when they should be nickel-and-diming.

I SMELL PENNIES!!

And JCPenney was briefly a penny stock, trading below a dollar a share. The stock price as I'm typing this comment is $1.26, down from yesterday's close of $1.31. At least it's still in the S&P small cap 600.

VERY PUNNY!!! XD

I think a lot of stores are doing this now while the economy is good, but JCPenney tried this far too early and died before they were to be able to recover. But I can understand that this was one of Penneys selling points, and it's foolish to change that without considering timing.

Walmart has the working class covered. You cant compete with Walmart.

@@GMULEMAN ... Nope.

What?

Meanwhile Sears is stuck 25-30 years ago without upgrading