The Foundation of Quality Control Programs 

Back in 1931, Walter A. Shewhart illustrated the nature of quality control with a simple challenge.
Write the letter A repeatedly just like the first one.
What does it tell us about the nature of variation?
00:00 The Challenge
00:30 Agenda
01:23 The Two Types of Variation
01:58 Responding to Variation
02:45 The Two Mistakes
04:12 The Phases of Process Improvement
---
🙋🏻‍♂️ Hello, I’m Matthew! I make videos, courses, and resources to help you use operational analytics and technology to make better decisions, gain a competitive edge, and delight your customers.
Free resources: mattgrogan.info
---
#ContinuousImprovement
#QualityManagement
#StatisticalProcessControl
#DataInsights
#LeanManufacturing

Наука