The Front Desk's Revenge 

aww, that they had your back like that just warms the pitch black cockles of my frozen heart!

I've had a few places I've cashiered at where swearing at the cashier was a serious enough offense that you would be immediately banned from that store. If you didn't leave immediately the police would be called, you would be trespassed from that location, and you'd be banned from all stores in the chain. Only saw it happen once. People are crazy and stores should protect their employees.

I had something similar happen to me, except it wasn't even the ladies money. She was the next customer in line. She kept going on n on about how I shouldn't bother checking 10's. I looked at her and said Ma'am first off this is a 50, second I'm just doing my job. A manager walking by heard the last bit and immediately took over talking to the lady.

I had a panic attack during my black Friday shift when I got accused of stealing from a French woman and her arrogant brother, who wasn't even there for anything but the phone call she made to him. I DID NOT steal instead there was a language barrier in which I had helped her pay for next month's account when all she wanted was to set up an account for her father. EVEN THOUGH I asked her THREE TIMES to make sure I was doing exactly what she had asked Pay the Bill and Set up the Account. My manager was on my side and was able to help me out while I collected myself in the back room. It took me a while but I managed to get my face cleared up as my coworkers and manager were absolute rock stars and let me have my time without making male feel guilty and made sure I was okay.

My partner had this sort of stuff happen to her at her work, but they never had her back and would even tell the customers that whatever issues were happening were the employee's fault and then proceed to throw free stuff at the entitled customers until they left. My partner quit pretty quickly and is now much happier and better off at a new job that actually cares. Moral of the story, if you want retention, a manager's duty should be to their employee's well being before the customer's "satisfaction"

Wait what, you get employee rate at any hotel, not just your own branch?

​@@justme5384Yeah, that seems kind of weird doesn't it?

​@justme5384 both hotels have to be part of the same family/chain. Example: Westin and Sheraton is under Marriott.

She may be a woman but, judging by your description, she's certainly no lady.

⁠​⁠@@justme5384some hotels do offer “industry rates” yes. Those are open to anyone in tourism related jobs, cruise ships/hotels/airlines, if you stretch it restaurant staff and taxi drivers even. But usually they suck, so it was likely a huge chain like Marriott which is up to I think 31+ sub brands now, Hilton has like 10 or so. In these mergers they end up owning hotels right across the street from each to their that used to compete but are now “sister brands”. Then there’s IHG which is like holiday inn and intercontinental/Kimpton Maybe the lady was banned from her chains employee rate and using an industry at a competitor because of it

Can confirm. As a reservations agent, I'm far less willing to help if a guest is screaming at me, or belittling me or other staff members. If you start the call by complaining about how incompetent everyone was before you spoke to me, I don't care if you tell me I'm providing you the best service in the world, I'm ensuring that call goes beyond the max call length for a call to be reviewed just so I don't have to offer you any of the discounts I have available.

Because people have been taught the service, sanitation, and food industries are the lowest form of work (while ignoring the importance of them)

They are on a power trip.

You might not believe the trauma some people have had. While not ok, they might be crumbling inside.

@@1dnc4mun though I empathize with those, it is not an excuse to treat others like garbage. Treat those how you want to be treated.

Yeah... it's usually not the brightest idea to have during your stay! I work the night shift in a Days Inn, and I also have to watch an Econolodge that belongs to the same owners, but has no clerk during the night. So it usually does not end well when a guest pisses me off... 😉🤗

Loyal. Don't forget loyal.

Same rule applies to other service industry workers. Especially cooks, wait staff, and delivery drivers

Worked during the night at Hilton on front desk and confirm never mess with tired reception staff because we can get very petty

I think the lesson here is don't fuck with service staff

This is so true! Cause this happened at my work not that long ago

I had a guy who was extremely rude to me in drive thru one time and the manager had to hold back her employee son from going out the window at this guy while another girl was like "let me hand out the food, please let me hand it out"

"And you will be the toast that you smell burning!" I've never heard that before, I love it. 😀

"You're toast has been burnt, and no amount of scraping will remove the black stuff!" -Caboose, Red vs Blue

I enjoy being the nice person you don’t mess with. 😈 I encourage everyone to be as nice as possible and stand up for eachother too! When you are kind and loyal others will be kind and loyal too. Sometimes that means picking up the phone and throwing the book at someone who tries to ruin everyone’s day!

problem is that some people are just like that. they're the "well i get treated like 💩, so it's only fair that i get to do it too." band wagon... kind of a misery-loves-company mentality. had an elderly cousin like that. she never got a tip when she waited tables, so therefore Nobody should get one. _didn't occur to her that she was such a 🙎‍♀even when working that she didn't Earn a tip. nope it Had to be for some other reason._ 🙄

Yup that’s narcissism

When corporate employees come in and they don't actually KNOW what it's like dealing with customers like that it's one thing (not condoning that but you know they don't really understand either) but the people who work in the thick of it... they just suck.

Misery loves company. Most miserable people try to drag others down into misery.

I'm a police officer... so most of my colleagues know drunk, rude bullies and people who overstay their welcome... ... and every christmas celebration they become just these kind of people. A small flock of decent, ashamed colleagues and I took off last time when they refused to leave a party tent on a christmas market after being allowed to stay there for a few hours without a reservation due to a free slot.

Help I didn't u derstand that part What'd the manager do??

@@BlueDonutKitty I may have misinterpreted the character as the manager. I'm referring to the transaction at 4:43

@@TroyPacelli no ik who your talkin bout But whatd they do??

@@BlueDonutKitty I was just commenting on the humor of the exchange and how it's better character interaction that I see on Disney Plus shows these days.

@@TroyPacelli oh ok, sorry/thanks

And this is exactly why I don’t let anyone use my family & friends discount no matter what! I once let my sister use it and got suspended for 6months because they said she was laughing too loud late at night.. Unless I’m staying with them in the room we are not using my discount.

I could not imagine being the type of low life that would use someone else's discount and then act like I'm 9. That's a great way to make enemies. If course, I'm also ex military. They drilled it into our heads that while on foreign land our behavior would be scrutinized by the locals and we needed to present ourselves in a positive way at all times.

I think hotels are the only industry that actively enforce these rules. But most other places I've worked at have much stricter rules about who can use your benefits. One place didn't allow anyone but the employee themselves to use their discount so I had to always go buy whatever my person wanted myself and have them either reimburse me or send me in with money

@@user-nn1nu2qz9c Airlines can be pretty strict too. I grew up on United, thanks to my dad and they were very strict with companion passes. Infact occasionally you still see stories about an airline "forcing" someone to change their clothes before boarding. 99% of the time it's because the person is on a companion pass and were not following the dress code that goes with it. The girl wearing tights a few year back comes to mind, and I knew instantly that she was on a companion pass, because I had seen people kicked or downgraded because they were not in proper attire. And you can lose pass privileges if someone abuses the rule.

​@fernandagarcia877 I let my sister and her husband use it, but they are extremely respectful, old fashioned, and religious(not crazy).

Yes! I hate how hotel staff and other catering services in the industry have to quite literally, *cater* to the guest no matter the amount of wrongdoing they did. Honestly they should just ban the rude customers from ever coming to the hotel or using even hotel amenities.

They should, but even when they know the customer was a prick, they don't. Management at most companies will always choose shitting on their employees and more money vs defending their employees and less money.

@@xuploads Mind you, that may well be short-term more money, but they don't care as long-term is harder to track and figure out responsibility

Especially classy given his gloriously contrite demeanor, gloating would only guild the lilly

She could have at least told him lounge access has been revoked, would suck to wake up expecting breakfast and not be able to get in but sounds like he was never supposed to be getting it I guess. I almost always get restaurant certificates for a la carte, I hate buffet. Glad my chain is more generous.

it's more cruel to do nothing and let the sh*t hit the fan. I'm surprised the jerk didn't scream about the key not working. maybe his boss humbled him. a bit.

It's called passive aggressiveness

Beautiful, I just LOVE The way Jess handled the WHOLE situation , very tongue in cheek, sweet as saccharin but hard and steely at the same time. Way to go Jess, Kudos to you that idiot was well and truly put in his place. He acted like URIAH HEEP, in the end. 😂😅 Ever so humble, that part mafe me bust my stitches with laughter.

Lol, I love that too 😂 Schmariott

We know this one isn’t a Shmarriott, their Bonway customers can use the employee rate and membership benefits at the same time.

I'm pretty sure Entitled Jerk and Hotel I Work At are the terms used in the original Reddit post this is based on

​@@marcusmygesame with Tilton. In fact, being an employee automatically raises your base status for their points program

I loved that Hotel I Work At had a trademark sign. 😂

This was the best one so far. I snort laughed when Mr. 714 came to the desk being polite and withdrawn because he knows he's in deeeep doodoo

Amen!

In an unwritten way that does happen. If your a rude member you’ll be the last to get upgraded and last for late out/early in (within tier) but that’s usually a property level thing

it is with the airline I fly with. Treat staff like crap and you are out of the frequent Flyer program and I've seen them do it to a Platinum member, not just us lower level plebs.

I also work retail and I have found you don't need to cuss them out, you can make them feel really stupid by stating facts in your best customer service voice. I call it condescending customer service. An example that I've done: I worked in a used book store that did book trade where you could bring in your slightly used books and trade them for store credit to buy more books, or occasionally cash if you had something collectable or a very large amount (60+ boxes) of books. The counter was closed Sunday and Mondays, sometimes people would come in on the days it was closed and be very rude to my coworkers that we couldn't appraise their books. I would go over and in my sweetest customer service voice say "I'm sorry the book trade counter is closed Sunday and Monday because the book appraisers need days off too." They would apologize every single time because they realized how stupid and unreasonable they were being.

​@@whedonite81 You are so correct about using the voice. I had a fairly relaxed, yet professional style at the front desk and on the phones. Most of my interactions were enjoyable, productive, and efficient. My coworkers knew that I was dealing with an a%$ when they suddenly heard my voice change to prim, proper language with exceedingly precise and minimal use of words to professionally and expeditiously get them out of my life. 😂

What's funny about stuff like this is the awesome stuff that can happen if you are nice to people - I needed to cross a big parking lot between shopping plazas (there was a pedestrian cut through, otherwise you had to walk a mile around on roads!) and a crew was doing asphalt maintenance in the area in front of the cut through. I stopped, politely asked one of the crew if there was a way I could get around their working area and get through, and he very kindly led me through a safe space to the other side, and the rest of the crew waved. I was so appreciative because he saved me a long walk! Kindness and appreciation go a long ways!

@@kiragarvie Absolutely, if the person in my story had simply asked nicely, I would have been happy to help him find a safe way to cross. What state are you in? I kind of wonder if it was my crew 😊

@@valeries2304 this was in Atlanta!

I find that it is so much more rewarding to help young co-workers to succeed, but some people really just want everyone around them to fail, which is bizarre. I currently work at the same place as a woman who no one will work with, hence she has her shifts all alone and now complains about the workload. We're all in this together, let's make it great!

Yeah, this is awsome! :D

She posted this on Reddit too?

@@pokedude720 no, she acted out a skit that she found on reddit before ^~^

@@V1G4M1 ah, I see

@@jennycull1061 i don‘t know, but I know it‘s from r/talesfromthefrontdesk and jessica covered it in her video with the title „more crazy hotel stories from r/TalesFromTheFrontDesk“

Me too 😢

This is why I love how supportive her manager is in the skit!

That was my experience too.