Entitled Woman Gives Herself a Late Check Out 🙄 

“It’s not like there’s an angry mob” And that’s EXACTLY when the wedding party shows up.

Being a "super-high-elite" hotel rewards member DOES NOT entitle you to WHATEVER YOU WANT. My husband and I are top tier members with a couple of hotel brands, and we're always understanding if a condition can't be met for any reason- and usually, if you're polite and gracious about it, they will do the best they can to make up for any benefits you might be missing out on (like give you an extra meal credit, bonus hotel points, etc.)

It's sad that us in the hospitality field can't say no often

"You know what? I'd be happy to call my manager and let her talk to you. The same manager that told me to add that late checkout charge."

My last job had me staying in hotels for MONTHS at a time. There were a few times that I cussed out people for being entitled/rude to the staff. They were just doing their jobs and I couldn't get fired from the hotel, so it was a pleasure to say what they clearly wanted to say but couldn't. 😂

Damn that’s the fiercest Karen I’ve seen in a while. What about hotel availability does she not understand??

I was the bride in a similar scenario. We booked our rooms at the hotel where the reception was a year in advance and all was well (A+ service from the hotel staff). At the reception, I had to change into a wedding outfit from my husband's culture and accidentally locked my main wedding dress into the suite where my bridesmaids would be staying the night. Once I was done with the part of the reception that required the cultural dress, my maid of honor went to the front desk to get another key - only to be stuck behind some person yelling at the front desk employee about wanting the suite that *we* booked! I ended up missing precious time at my reception because of this jerk! He argued with the poor front desk for at least 15 minutes!

I'll bet that "no" felt good to say.

I am a Super High Elite member with a hotel chain, but my idea of "late checkout" is noon! If leaving the property later is an issue, I have never had a problem leaving my luggage in the bellhop's storage room. Hotels need time to prepare for the next guest!

Nothing more satisfying than telling a titanium tier entitled guestzilla "no."

I just absolutely love the ending where you say NO

I was hoping they would disable the Karen's room keys and clear the room out while she was at Lunch, but I guess they were probably worried about her causing an issue with the Wedding Party.

That “no” burned with the fire of a 1000 suns 😂

As someone who works in customer service, that "No" is incredibly cathartic.

Wow. At the last wedding I went to, the bride & family booked for the day BEFORE the wedding. 2 nights, not 1, and PRECISELY to avoid this sort of situation. Secondly - we are high level super elite members at a couple of hotel chains - great benefits & perks - but we ALWAYS ask, NEVER assume. Politely.

"NO" - The fabled hospitality word you RARELY ever get to say but WISH to every single day!!!

I felt that "NO" in my soul

The best solution to that is to set a penalty warning if the guest happens to disrupt the hotel's job. You set the highest fine and specify the reportable situations on a paper. You make them sign it and tell them to read them carefully. When situations like this happen, you tell them to read "again" the copy of the contract and say out loud the amount of money they would have to pay if they cause any of those inconveniences. Money is universal language and, unfortunately, the only way (along with the police intervention) to make toxic customers follow the rules. You can't imagine how fast they move their ass*s once you tell them the amount.

Lol, quite literally lived this today, exactly at the same time this video came out... I have never had so many guests tell me "Im not leaving, you sort it out" (yes actual quote and yes i heard this and various versions of it at least 3 times today). I had one guy actually ask why a fully booked hotel, couldn't just put the next guest in a diffrent room... Then he told me "well im on the mountain right now (skiing) so you can figure it out, but im not leaving"... He was more upset at being disturbed while skiing, than the fact we needed him out of the room immediately. Unfortunately my shift ended before I could find out what happened, but I suggested to my boss that he should call the guest every 5 minutes to just tell him random useless things like "Sir, were you aware we have over 300 rooms here at the property" or "Did you hear we have some great specials coming up, here are a list of them you might be interested in", in hopes of ruining his runs.

Different industries, same kinds of Karens. I cannot tell you how many times a caller insisted we told them "yes" to something they wanted us to do and when I pulled the call and listen to it, that was nowhere near what was said. Kudos to my agents for following the rules in spite of a Karen trying to toss them under the bus. I wish Karens like this were the rare exception not the daily occurrence. Thank you, Jessica, for making me laugh. Days like today I bath in the joy of your "NO"!

Any wedding party, check in the day before to gaurentee you have a room to get ready in by whatever time you want

I hope everyone get's to feel the satisfaction at some point in their life, that this agent must have felt when they told this customer "NO"

That final "NO" sounded very satisfying.

Lol I got the nervous frustrated sweats just watching that. Super Elite members all seem to think that no rules apply to them and that they get everything they want just because they are Super Elite members. Ugh good job Jess I have been in the Hospitality industry for 16 years. And have been an Assistant Manager for 3 years and a GM for 7 years.

Yay! I remember the unrivalled joy of telling rude, obnoxious customers they can't have their own way!

I wish we were allowed to say no to customers in so many different service jobs. If what they are asking is redundant or ridiculous no should be allowed to say if you know it's correct.

*Overhearing this conversation* "Oh you don't have to send a complaint form. I'm already here. I am a representative of the reward program. And you are no longer in it. The main rule we have on it is to not be a rude, entitled customer. It's the first line, in bold caps. So, because this is your.... 5th strike, how did they not catch this 2 strikes back, ...you are now removed from the program. Now get your items, and leave. You are not allowed here."

I‘d be interested to see the bridal party’s side of things! I hope they‘re nice people for once, but one can only hope… 😅

I need more to this. I need the Karen continuing to throw a hissy fit, I need the bridal party walking into this, and I need the manager to walk in and treat the Karen like a toddler.

I was surprised to hear from a friend who works in the hotel industry recently, about all the perks these elite members get. Stuff like infinite free food and drink really surprised me. She also had some hilarious stories about angry rich Karen's losing the plot things that would never be possible in the hotel my friend works at.

i haven't yet dealt with a karen giving herself a late checkout like that (altho i have had a few check out an hour late without even asking), but i have DEFINITELY dealt with the the "but the wedding is at 4!!! what do you MEAN checkin starts at 4???? how are we supposed to get ready? I NEED A ROOM" multiple times

Being able to say that no must have been just EVERYTHING!

I had to replay that "No." like 5 times. That was everything I needed in my life. 😆

I need a part 2

Omg, sometimes i feel like i shouldn't watch these movies just because i get soo soo angry at the hotel guest, so well played Jessica 😅

Need a PT 2. PLEASE! Hopefully she get her Super Whatever status rescinded. 🤞

When I used to work in a customer facing role, one of my absolute pet hates was when they’d say either “so YOU’RE telling ME….”, which I saw the Karen in this video saying, or worse than that “are YOU trying to tell ME….” - I was always so very demoted to say “I’m not TRYING to tell you, I AM telling you!”

We as Super High Elite Members need a continuation on this.

I've arrived at hotels before check out times, and sometimes I've had to check out of hotel rooms before I wanted to leave. In those cases, I've left my bags with bell services and went on with my life. Sometimes the hotel was able to grant me early check in, which is nice, but I've only contracted with them based on their check in / out times. I don't really use hotel rewards programs, but I have top loyalty status with Princess Cruises (and I'm very high up on Royal Caribbean). But if I want something, I ask politely, without waving my "Elite" status like that person in now my personal slave here to do my every bidding.

"NO!" I love it!

"no" is a complete sentence. Yay Jessica!

There's always someone like this at the front desk when im trying to leave for work too they can't afford there bill or there card declines but every time they see me I always have a room some how and i just need quarters for the coke machine. 😊

This is so real! I had to learn to stop being ao gracious working at a hotel. A firm 'no' in the beginning avoids so many issues. I give a polite explanation first. Then when they push back I use a simple 'no'. Otherwise, it just goes on and on.

At the end, I probably would have mentioned that it was for a wedding. If she doesn't back down then, mention the potential bridezilla situation.

I wish my workplace had phone recordings like this. Just dealt with a very frustrating customer interaction this weekend where a customer *insisted* I quoted her $27 for a cake when I had, written directly on her order as confirmation of what I told her directly, actually quoted her $33 because she wanted an edible image added to her cake... Sure, ma'am, waste ten minutes of my time calling me out as if I'm a liar over a $6 payment difference *you* forgot about. Customers are sometimes right, but believe it or not, they're usually wrong and just refuse to believe it. It's a shame, too, as had she simply acknowledged her misunderstanding, we wouldn't have marked her as a management concern for any future orders. Imagine needing to have management approve your order cost before you can leave a cake order. How embarrassing... For literally everyone involved. I won't be happy, she won't be happy, my manager won't be happy - but not unhappy enough to not have it done!

I'm glad the manager had her back!

That was the most satisfying "NO"😂👏

Oh, that "no" at the end, that came from DEEEP down

I love this! Justice well served!! I still think about the one with the upgraded suite alot where the lady refused to leave the room because sue thought she was entitled to the suite. I now would like to add this ending to my train of thoughts and think that something like this would happen to her when she checked out. 😂❤

That no was from her core.

That “No!” was insanely satisfying to hear! 🥇😂

god tier levels of patience. the audacity of some people.

Ohh the drama was hot with this woman! I loved every second of this video! 😂😂🤩🤩😂😂😂

There are people that know how to be rich and there are people who know how to be poor. Then theres everybody else. Great video about everybody else

I love that "No!" in the End. 😌

That “NO” was just as cathartic for me and this was a skit I watched second hand

The last punch line is absolutely cool

Jessica never fails to surprise me on what problems can occur for hotel employees' especially The Who the front desk agents😯😯😯

I love how the super high elite rewards member karen is so graceful while being awful, I really like that

the best NO ever

Probably the first time that woman ever heard the word "NO!" LOL

😂😂😂 That last "No" got me good!😂😂😂

Yea, girl. Go for it. You tell her. Stand your ground. Stick up for what is right. Don't let her intimate you.

I love when she said. NO!

I wish I knew where you worked. I would visit you regularly. You are a blessing 🙂

Entitled people where the world revolves around them 🙄 love your videos!!

Haven't personally worked in hospitality but have worked for years in service, and have to say the most satisfying thing ever is being able to say no and knowing there are no repercussions.

That was very satisfying to watch! 😂

I was waiting for that NO. at the end!!!! 🎉

❤I love your videos ❤ thank you for being so entertaining ❤

That "NO." was everything lol

When we needed a hotel stay for a wedding, we booked the night before and the night of so we had all day. The hair dresser and makeup artist came to the hotel and turned the bride's suite into a salon for all the ladies in the wedding. It was a great day and having everything in one place helped to keep the stress down.

I would absolutely love to know what comes after that deeply gratifying “NO.”

Ok the reason why there is soooo many karens is because you have people who would rather give in to them then hear their mouths. Usually it's a manager or higher up in any company that has their heads up their gluteus Maximus

We need more of this

So, essentially, she was charged extra for being a pain in the ass. That's awesome! I love it!

Now I want a part 5 of this 🤣🤣

That last “NO” was awesome!

I love this one. Jess is a good little actress on all these characters she plays. They all have a distinct and different personality shining through

Saw a few shorts of this and you linked to the full vid, had to see the whole thing!

Thanks for the resolution! So happy with the "NO." Which, as we all know, is a COMPLETE sentence.

the fact that the cheery customer service voice is basically talking to _adults_ like children yet children would understand availability means they cant stay there

Woof.. 😤 the amount of circles and hoops to jump through to get them to understand THE SAME information 🤦🤦🤦🤦. Gotta exhaust all possibilities before they listen 😮‍💨

Oh wow I didn't know there was extra content in addition to an earlier release! Definitely will be watching your longer videos from now on, love your content!

I have found that when I ask nicely, and maybe explain my circumstances, that hotel desk staff usually accommodate. But, yeah, if you pull attitude on them -- you will get nothing -- if you are lucky.

Every time i come across a short of part of a story i have to look at your recents to see if there's a full video asap😂😂

I got to say "no" to a guest the other day and it was SUCH A RUSH

That "NO," was so satisfying to hear. 😁😁

Would the manager just lie to the wedding planner and say 3005 had a maintenance issue? Fearful that the manager is getting written up by her boss!!

If I had a nickle for the amount of times that I have had the fact that the person is a "super high elite member" thrown in my face I would be a millionaire.

It is so sad people can’t accept something so simple

I traveled on an expense-paid won holiday trip once. As part of the trip we all arrived about 9-11am and to ensure we had rooms the hotel was booked the night before for every room. There was about 150-200 people worth of 5 star rooms that were booked an extra night just so we could get in early! Also that No! Was sooo satisfying to hear!

That “NO” at the end looked like it felt SO good to say

I felt that NO. in my soul.

Deactivate her keys and say, oh I’m sorry but you are no longer registered in that room. You may find your things in lost and found 🤣🤣

That powerful "no" at the end was perfect

LOVE IT! "NO." No, crazy lady. Just no.😂

I love the final "NO" at the end. Pretty definitive.

When this happens at our hotel, we bag their belongings, hold them in the lobby and rekey the door. We don't care to give somebody a late check out if we can. But if we can't, and another guest is waiting on that room, then it is on them...

The hard NO has to be so satisfactory in these situations.