What’s worrying is that if they won’t take coins or even notes, even after being checked, they will go cashless and only take cards, contactless or otherwise
Can't believe this tied the staff up from their jobs for so long, she should have just got a manager, also Tesco is just watching people run out of their stores with high-value goods. The Police do nothing about shoplifters but turn up for this !
@@vinto34 Its Jamie Davies I live in the UK can you tell me that there's more than billions people all over the world and more than millions people in the UK that love living on their own and love having their own independence and love having their own freedom and love having their own personal space too just the same as me please message yes its true please vinto34 please mate.
@@stranraer9 She must have misunderstood . Probably heard that small change has limited amounts that can count as Legal Tender, that's why people who try to be funny by paying bills in pennies, or small change , are tripped up , as what they are offering is not ALL Legal Tender, only the amount up to the limit for those particular coins will count towards any transaction.
To be honest giving workers from somewhere like Tesco grief for this is pretty unfair. They are probably earning slightly above minimum wage. You are a very skilled and competent auditor so I would concentrate on more worthy targets then retail staff grinding out their 40 hours a week.
@@MrKinger1 He doesn't have a right to pay with a £20 coin. Tesco is a private concern. They have to right to accept or reject any payment be it legal tender or not. There's no human right that says a company has to take your money.
The police just don't want to give up the free coffee ☕. Taking sides again without doing their job all they had to do was call customer services and the matter would have been over.
It is quite obvious that you do not own your own business. When I employ a manager to look after my store I give the power for him/her to run it like they own it. In the video he/she is not aware of a certain policy and they are cautious so as far as I am concerned then well done to them as they are protecting the company business and margins. What I applaud is her stating one important statement. It is not law for them to take that money from you. Online policies can also be retracted at any time if the companies sees fit. What I do think is that he deliberately goes in to this petrol station to wind up people so he gets gullible people who watches his upload on you tube and applauds him and slags off a lady who is actually doing a proper job and putting food on her families table. Auditing police stations is one thing however winding up the normal working class person is another. Shame on you for defending this.
@@raistmajere5627 Do you really think that this rude and unprofessional behaviour is "protecting the company business and margins". The corporate Karen's inability to assimilate the facts regarding this unusual situation created terrible publicity, wasted £100s of resource on a small £20 transaction (good for the margins?), exposed the company to a potentially multi-thousand pound lawsuit. She was shown loads of info ie Tesco's own website indicating that they accept this coin, the mint website indicating that it is legal tender. Should have taken onboard the facts presented , accepted the coin and, maybe if she really wanted to protect the business from a sudden onslaught of these coins, printed up some quick notices to attached to the pumps indicating that commemorative coins are not accepted. It was just her over inflated ego took over from critical thinking or common sense as I expect it normally does. She even just ran away leaving the situation totally unresolved. Noticed, that the other manager (or maybe cashier) towards the end of the video, came over listened to the customer, took in all the facts and information and resolved the situation immediately. BTW, I think whilst it is law that they can refuse money (for a transaction). Any private business can refuse anybody's business for any reason. However, it is different for payment of a debt where any legal tender must be accepted unless clearly stated that it would not before the debt was incurred. This was a debt situation as the fuel was already in the car's petrol tank. This is explained on the video with the comparison of this transaction with going into store and attempting to buy an article (e.g. a can of drink). This made for superb TV and journalism exposing dreadful, rude and incompetent management within one of the UK's largest customer servicing business. Plus Plod exposed as useless as usual.
@@jasonwassell8362 - No multi million pound lawsuit would ensue due to it not being law. He can take it to civil court however would not stand a chance of winning. She does not have to take the money. She is the manager of the store and if she makes that decision then well done on her. The business I own does not accept Amex and every customer I have had who pays with Amex has always got a back up card because they know most places do not accept Amex. All in all it’s not law. Same as when he does the police audits he is not breaking the law so nothing the police can do. However if this lady decides to sue him for putting her face on social media when she is in a privately owned building then would lead to a lawsuit especially after they asked him to stop filming. In public fine however not in public then not fine. Civil action can be taken.
@@raistmajere5627 Oh deary me. 1. I said multi-thousand not multi-million and they did say someone has already been paid £5,000 compensation for exactly the same situation. I haven't the time to verify that though. 2. I clearly state that businesses are perfectly untitled to not accept various forms of payment for transactions i.e. no £50 notes, no Scottish notes, no Amex cards, no any cards cash only etc etc. For a debt though as this was, the situation is different. I did only so I think so on this. Once again not sure on the recording a business transaction with someone. I think that she could only demand that he leave the property which she didn't and maybe it would have to be a clear Tesco policy that recording their staff performing their duties is not allowed. Notice I preface everything with "I think" or maybe. You seem very confident though but there is a quote "intelligent people are full of doubt while......." - I'll let you look up the rest. TBH, I really do not have the time to fact check all the ins and outs of this. Just have the opinion that it was handled very poorly and with just a little common sense and critical thinking could have been handled much better.
@@jasonwassell8362 - Just to finish off. Common sense was on a business level. She was not sure so she refused. What she did was not breaking the law. Let’s see if he takes Tesco to court over this and if he wins the case.
I found this on line Change of policy: Supermarket giant Tesco has now agreed that it can accept commemorative £20 coins after Mr Chamberlain complained
@@Domopremo Julian Chamberlain is probably the person you’re thinking of. He’s very well known for this and has been doing it for years even before he started making videos about it. There have been many news reports about him too. The basic legal argument is that shops can refuse to accept them for goods but because fuel is taken before payment, it becomes a debt and someone can’t successfully sue you if you’ve offered to settle the debt with legal tender.
The thing is... for a business like this £20 means nothing. Like, the people in the queue probably spend £20 anyways. And at the very least that £20 coin still has the value of "twenty pounds", so if the £20 really matter, she (the manager) could just cash it in at a bank or something. So, I believe that they were both in the wrong... The guy recording clearly wanted to just have some fun (and I guess attention, sure) but the manager (and all her colleagues) were just too lazy to figure out how to accept a coin they don't see often, even though according to their higher ups at Tesco they should've accepted the £20 coin.
I like watching Audits however many such as this one are provocative and argumentative and panadantic. Unsubscribed. I do agree the "Not legal tender" statement is ridiculous. Probably a few mums there doing their best to raise a family and this guy comes along with nonsense.
@@lip-filler-looks-rank so what corrections are to be made? I’m sure you were able to read every word. It’s an online comment, not an important document, it doesn’t need to be spell checked anyway.
I work for Tesco's and I’m sorry for the absolute ignorance of the staff you interacted with. Also the it’s not legal tender lady broke Tesco policy when she bought a scratch card and didn’t get a receipt and get the receipt signed.
@@tanyamariebarlow9284 you need to learn how to spell before you can critisize anybody and it's people like you that GIVE SHOPPERS LIKE US A BAD NAME WHEN YOU ALWAYS THINK YOUR RIGHT WHEN THE RULE IS THE CUSTOMER IS ALWAYS RIGHT LEARN THIS OR LEAVE YOUR JOB
Caroline sounds like a Manager vs a "Shift Manager". She listened evaluated and reasoned that the staff time expenditure and blocked pump is equating to must more that $20 already so let's end this now. She walked up to the till, got $20 out of her wallet and ran it through, pocketed the coin, and sent an email to cooperate to let them know youtubers are making fun of us. AGAIN!
The police made the situation worse (what a surprise) by not only getting involved in a civil dispute, but siding with the Tesco staff without understanding the details of the situation.
No! The royal mint does not say they have to take them! The royal mint says exactly what legal tender means and it’s very widely misunderstood. Please don’t get into this game and start spouting laws that don’t exist over the confusion of legal tender.
@@suleymehmet5214 didn’t ask… no bought these to antagonise them no one just walks in with that yes they are currency but they are used as collectors items
@@casparthomas4775 You highlighted a person's status to belittle their actions but if you lived for 500 years you wouldn't achieve a thing. Stand up for yourself - don't support big business because they won't support you.
@@dominicsimpson6810 so if he paid with scottish note they have to accept it? someone should tell them to take it down. i hope you get your next paycheck in commemorative coins...
@@hasan_z they do . . Exactly as the Tesco customer service lady conformed, and exactly as it states in Tesco’s website also . . I don’t need pay checks btw haha . . I’m self employed . .
I would add that its worth looking at the video of the police interview. The incompetence of the solicitor is remarkable. Officer says I'm not going to discuss the law you have broken. The solicitor should have stepped in at that point and said, unless you can clearly state which law you think has been broken, the interview ends now.
@@newell.fisher The coins are 999.9 solid silver and made by the Royal Mint for collectors and come in many designs. Some are legal tender by law. I wouldn't use mine as money as I would be out of pocket and I enjoy my collection. It is not the fault of collectors for the ignorance of the Police retail staff or any one else. The Queen however is well aware of these facts. It is not called the Royal Mint for nothing as they produce all the coins you and everybody in Britain uses. Live and LEARN.
@@DeNFlix... A private business irespective of size has the end right to refuse service/entry where it can demonstrate it is reasonable generally. Jazzy hit the nail on the head and best described the issue. This is what happens when the lay person does not correctly understand the stature of law.
@@pllot7072 Of course that is true, they can refuse service/entry, i didn't say they couldn't. What i am saying is that being a huge company, it is in their interest to make all of their customers happy and accept all legal tender, especially when a camera is filming your employees refusing to accept it and viewed by 280k+ people, it's just not good business at all.
OK let's turn the tables. I will buy your car off you and I will pay you with the royal mint coins, will anyone accept them. Anyone selling their house I will buy with the same coins, will anyone do this
@@matimus100 amazing, I thinking exactly the same thing! Please allow me to retort. So you found my comment so pointless, that you had to take the time to comment on how pointless it was? You absolute clown.
This is Royal Mints fault. They sell these coins and justify the high price by putting the denomination on them - then they tell you 'commerative' coins can't be spent in shops.
"Here, we see a gaggle of Karens in their natural habitat, exerting their prowess through their lack of knowledge and arrogance" David Attenborough 2022.
"the only trouble here is Hayley's attitude". Get a grip, she spent an hour and a half dealing with your shit, I'm not surprised she'd had enough of you. Could easily have changed all those coming for notes at a bank but I suppose you can't make a video about that can you. Awful people
It's pointless arguing about whether it's legal tender or not. A business can refuse any form of payment whenever they want. They can turn down your £50 note if they want (as they often used to)
You’re right for most shop transactions. However, the purchase of fuel occurs not when you go to pay, but when you put the stuff in your tank. You then have a debt to pay (unlike a shop purchase). Debt payments must then be accepted in any legal tender offered.
It's private property so if they don't consent to being recorded he has no right to record them. If it were in the street they would not be able to tell him to stop recording.
@@jsteadman9262 what are you talking about? Inside the petrol station is private property. On a road is public. What has dash cams got to do with being recorded inside private property?
@@garrettorourke7136 Seems like you must be a bit slow, mate, so I'll try and explain this to you like I'm talking to a five year-old. When paying a debt in the UK the person who owes money must pay with legal tender. This £20 coin is legal tender. So when they went to pay their debt for the fuel they'd pumped into their car, the Tesco woman had to accept the legal tender as payment. If he hadn't already taken the goods she could refuse it but because it was payment for a debt she HAD TO ACCEPT THE COIN. I know it's a tough concept when you've only got seven brain cells, Garrett, but if you think about it for a few days I think it'll click eventually.
Although it is legal tender and could be used settle a court debt. Shops are not obligated to accept them. If anybody came in my shop and tried to pay with £20 coin id send them away as i wouldn’t have to foggiest idea how to check if it was forgery or not.
Whole different scenario. Unless your shop is a petrol station and you specifically have disclaimers stating what you accept, you would need to accept the coins.
@@pappy9473 because anybody that made fake 50ps would have to use a cheap metal like aluminium to make bulk and keep a profit , you would be able to bend a fake coin unless it was made of similar materials however even then if somebody is making fake 50p coins with the materials they use for the actual coins they will be making no profit it will be costing them around about 50p in metal per 50p so pretty much no one would even do that and even if they did they kind of still hold their value
I do feel a bit sorry for the tesco peeps, but it shows how bed humans are at understanding "stuff" once they get something into their/our heads, like "there's no such thing as legal tender" 😂
I was going to post about NI notes. I tried to pay with one a few years back and girl in shop refused. I said to her, you do realise NI is part of UK? Long story short, I got her to get the manager out who said to her, **yes, of course we can accept it**
18:30 - Come on mate - this is just a trap, isn't it. You don't check beforehand, to see if those coins are acceptable payment for the petrol station...while just happening to be filming, knowing this would create chaos. They're basically pissed off at you for wasting their time - naturally so.
The only ones causing the problem were the Tesco staff, if your own fucking website states that you accept them you do exactly that. You don't cause a scene because you think you know better.
Really sad that he hasn't got anything better to do with his time,than purposely wind up the local petrol station. They are running a business there,and he knew all to well that it would cause problems. Sad.
Another fake account setup 1 year ago like the rest of the gobshites just to try and discredit RU-vidrs or to try and attack people in the comments! You 🤡 your not fooling no one ! 1😂😂
So you bought £20 coins knowing most people would not know they exist and took them to Tesco to record the staff reacting to what most people would think is forged money - you clearly rock.
@@probablecausetocheckhard-drive you need to learn sarcasm... he couldn't have been more sarcastic if he tried... Or perhaps refrain from commenting if you don't wish to look foolish...
they always seem to weasel their way into positions where they can tell others what to do , esp nursing, popo and teaching . They create a workforce who does the minimum and doesnt communicate
@@therighttoreply4849 yep i do, i have cancer at the moment and i have worked just about every day for 45 years so i reckon ive put in more than im taking at the moment
Amazing...I was given a couple of £2 commemorative coins by my company for some reason many years ago ..I am not a collector and eventually decided to spend them...luckily I had no problems ..I would have been pretty annoyed if anyone had said they won't accept them. I might have ended up arguing all day on principle.
The dismissive treatment began before you presented the coin, discussing future shifts/breaks, all three in conversation as if the shop was empty. Rude in the extreme, but typical of Tesco staff, and she claims to be a manager, probably a team leader for an extra 10p an hour. The only thing keeping her in job after this is her union membership.
They are wrong! Wrong! And wrong again!! What gets me is these people are so quick to stand up and make fools of themselves, with total lack of knowledge for a business that will string them out to dry quicker than they can say MUG
I worked for tesco my manager tried to stop a shoplifter stealing alcohol he got into a chase just down the road. When the shop lifter broke my managers leg he was offered no sick pay because it was his decision to try and help tesco with theft. He ended up leaving shortly after
@Steven Pendlebury Exactly Steven, they should stop harassing decent people with their infantile games in order to carry out what is laughingly called an audit.
Im a busy lady your definitely not a lady running seven areas the only thing shes beem running is her month how did she get a manager job shes must have been under her boss table 😂 think before you speak and special when a camera is present
Royal Mint guidelines advise that, although these coins were approved as legal tender, they are considered limited edition collectables not intended for general circulation, and hence shops and banks are not obliged to accept them.
Any shop can refuse any form of payment. However, the only recourse if the item purchased has already been consumed is to take court action and the coins can be used to settle the debt in court. Therefore the shop management may as well save themselves the hassle and accept them in the first place.
@@firestarter1888 or he could just not be an arse in the first place, and not knowingly head into a shop to pay with a coin he knows isn’t gonna be accepted.
Why shouldn't he be allowed to pay using legal tender not his fault the store manager isn't clued up on her job when even her head office says they accept as payment the only person doing out wrong was the manager, and we have a go at the bloke filming, no wonder it's so easy to take away our rights when people take offence to other people showing what are rights are
@@MufcRedDevil His whole channel is about causing issues until it depends into a shit show. So the OP was correct. Additionally, a shop has the right NOT to accept any money - even if it's the fucking Queen standing there paying for petrol. He is a cock, and his channel is bollocks.
@@MufcRedDevil stop playing games. We all know he did this deliberately, purposefully and intentionally to be an antagonist Just like all his other videos. We all know he went out of his way to fabricate this incident. A cyclist has the right to cycle down the a3 in the middle of the road but its definitely stupid to do so.
Even tescos head office said they would accept them. They have to take it as a payment of debt. But even bank's have said they take it as a payment of debt. When Tescos accept the £20 plastic notes they are losing more as plastic aint worth that much. So she's basically going against head office. Going to debt recovery will cost more than the price of fuel itself.
How do you figure a £20 note is worth less than a £20 coin 🤨 both have the same face value, and a bank note can be exchanged at the Bank of England for eternity.
Read the lawsuit article where guy was awarded 5000 because he was arrested for paying with a 100 pound coin and looked at details on the Bank of England website. From across the Pond, thanks for the fine education on UK legal tender. 😎
Shops do not have to accept large denomination coins, even if they are legal tender. The Royal Mint website specifies that "both parties are free to agree to accept any form of payment whether legal tender or otherwise according to their wishes."
Is it me or were those forecourt cashiers rude from the start, even before any coins were handed over, all talking amongst themselves, no acknowledgement of the customer at all.
It's understandable that a shop worker doesn't know what they are talking about, but for the police to make incorrect statements about common law and then make threats, is completely unacceptable and so unprofessional. He needs to be sacked immediately. I was intrigued by this so asked my father in law who is a contracts lawyer for a very large London law firm. He stated that the guy is settling a debt, not attempting to make a sale. They cannot refuse any legal tender in sterling form to settle a debt, under any circumstances. It encourages debt slavery. He used an example of settling a loan debt. If you walked into a loan centre/bank etc and borrowed £100 with a contract to repay the debt the following month, they must accept any sterling issued legal tender as repayment. If not, they could just say when you return, that they do not accept any banknotes, coins, debit/credit cards, or online transactions, trapping you in the debt. When he stated this it suddenly made sense to me
You: "So you want to give me that back.....and drive away..?" 1st woman: "Yes." 2nd woman: "No" Question: What's worse than dealing with a woman? Answer: Dealing with two women at the same time!!
The manager has Managers syndrome which means she believes that her words become law as soon as she utters them. I'm the manager there is no higher law in the land, Tesco also at fault for a distinct lack of training
My shop refused to take £2 in 2p and 1p.. daughter was spending her pocket money..I paid she kept her pocket money..When i googled Under the Coinage Act 1971, one penny and two pence coins are legal tender only if used to pay for something that costs twenty pence or less..
So my understanding of this guy is that he does this intentionally to cause an altercation and get arrested so he can then subsequently sue. Nice side earner I guess.
Its a pretty effective way to get things fixed. All she had to do is call someone... all Tesco had to do is train thier employees... you save money (cut costs) for too long, it's gonna cost you real money eventually. Its why audits of all types are important.
@@michaelgriffith5747 Important? How so? The guy is being a complete tool and set out to deliberately antagonise people for no good reason other than to make a ridiculous RU-vid video.
They don't have to accept any money whatsoever, it's not our fault if they won't accept legal tender, the fuel was legally filled and he is attempting to pay, to be honest it should not be longer than this and I'd possibly sue for the time wasted and being falsely imprisoned as they are saying you can't leave despite having already paid and if you leave you'll be arrested. If they let you fill fuel and refused a 20 pound bill, that isn't your fault. Definitely sue the Treasonous police and the business like Julian did too. The police are the ones who allowed for you to leave and demanded you divulge your most delicate personal information absent a crime which would forever endanger you and your family as your information would be known to depraved strangers and treasonous criminals. DO NOT LET THEM GET AWAY WITH THIS AND UNTIL THEY HAVE CLEARLY POSTED THAT THEY WON'T BE ACCEPTING IT, THEY CANT HOLD YOU RESPONSIBLE IF YOU ARE TRYING TO PAY WITH IT!!! AN HOUR AND A HALF!?!?!? DEFINITELY SUE THESE EVIL AND INCOMPETENT IDIOTS!!!! THAT SOW MANAGER HAD BETTER BE FIRED TOO!!!
Dear God, that Manager was dangerous. She was prepared to put debt recovery on a member of the public rather than back down and accept the transaction was legal. I take it the nonsense her staff were spouting at the start come from her too. Come on Tesco, you can do better than this.
The manager has the say on what can be accepted. They should of just got police ages ago bc this fool is deliberately causing trouble hoping he’ll get views. People with any respect please just don’t view this fools videos bc your encouraging him to waste hard working individuals time. These working people have hard enough lives and problems without a clown like you making it worse. Reason they’re covering their faces in these vids is bc they know one someone will find them an beat ten bells out their childish brat arses. Please 🙏 someone do it.
You must be joking....hes a clown on a wind up mission that wont listen to reason, The manager is correct. All he does is talk in circles its a wonder she didnt smack him in the mouth.
Glad I no longer shop in Tesco. She should contact Tesco Head Office to check if they accept these coins. She is a immature lady. If I was Tesco bosses, I would not be happy with her behaviour.
“I’m not doing it. I’m not doing it. I’m the manager” It’s not your garage. It’s not your money. Stop making it personal. Do your job and do it legally. Emotions have no place. You should resign as a manager 🤦♂️
If i was working there and someone walks with that coin i would have taking it and put a £20 note in its place so i could keep the coin for me and re-sell it. Those women are clueless
Perhaps a controversial opinion but, I'm on the side of the Tesco employees here. They 100% could've handled it better, but I wouldn't've taken that coin either. You can't waltz in with a very obscure form of money, high in value, which the majority of people wouldn't even know exists, and expect them to happily accept it no questions asked. It may have been legal tender but as someone who has never seen such a thing, or knew it existed, I wouldn't feel confident that I'd be able to spot a crude forgery. I don't know how their till system works, but if they're anything like the ones I'm familiar with, they would be able to take it, but the back office system used for recording takings/float would struggle, as it would expect a note and not a coin.
It’s not the customers responsibility to make sure that the merchants staff are fully trained in various forms of legal tender though. If something is by definition, legal tender, then a customer has every right to present that payment method to the merchant. They can refuse to accept all along but the fault then doesn’t lie with the customer. This is not a case of “I think this” or “I think that” it’s a simple case of what the law states and if the customer is well within their right in the eyes of the law to pay with the coin then it’s not their fault if the merchant doesn’t accept that as payment. Being ignorant and incompetent and using that as an excuse to bash the customer just goes to show that in the world we live in, people are more concerned about having an opinion than actually being right.
@@AnonABC123 correct, regardless of their policies of a court would accept it then he has done nothing wrong. As for the commemorative coin argument if it's stamped up as sterling it's legal tender.
The Tesco staff were so clueless. You can't buy a sandwich with a £20 coin if they refuse to take it but they can't refuse to take it for the debt you owe them a debt after filling up with petrol. It's not hard to understand and they're 100% wrong. It's VERY clear on the Royal Mint website.
No, no, no. Legal tender is only for settlement of a debt IN COURT. See black belt barrister. You end up with the ludicrous situation where they sue you, you pay the £20 coin into the court and the court pays them out. The fact that there’s £300 of fees is by the by.
@@MrAndrewFarrow what happens to the legal tender they've accepted at the time for settlement of the debt? i'm open to being educated :) what you're saying does make logical sense.
@@StuBarfoot the situation is bizarre, I grant you that. I guess if she laid it at your feet she’s returned it. See black belt barrister on YT. He says it’s ludicrous. Law often is.
