Services industries such as healthcare, travel and hospitality are facing severe labour shortages. And to throw more oil on the fire, COVID-19 came along and made these shortages even worse.
It has become abundantly clear that there are aspects to these industries that make it difficult to attract more employees. However, Kars Mennens and his colleagues at the Maastricht Center for Robots (MCR) believe that there is a way to at least tackle the shortages within these industries: Robots!
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Reference study: Odekerken-Schröder, G., Mennens, K., Steins, M., & Mahr, D. (2022). The service triad: an empirical study of service robots, customers and frontline employees. Journal of Service Management, 33(2), 246-292.
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Video produced by www.concreet.media/
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This video is part of our series ‘Talking Business and Economics’ in which experts share their insights and knowledge on different topics in the field of business and economics.
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7 июн 2023
