The return dilemma: Balancing customer satisfaction and cost efficiency 

While flexible return policies boost customer loyalty, they also drive up operational costs. The dilemma lies in finding the sweet spot where customer satisfaction is upheld without compromising on profitability, and while pushing the sustainability agenda.
Speakers:
Chris Woodbury, Sr. Director of Reverse Secondary Markets, Best Buy - Speaker
Tony Sciarotta, Executive Director & Publisher, Reverse Logistics Association
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