While flexible return policies boost customer loyalty, they also drive up operational costs. The dilemma lies in finding the sweet spot where customer satisfaction is upheld without compromising on profitability, and while pushing the sustainability agenda.
Speakers:
Chris Woodbury, Sr. Director of Reverse Secondary Markets, Best Buy - Speaker
Tony Sciarotta, Executive Director & Publisher, Reverse Logistics Association
DELIVER is the #1 elite matchmaking event for the retail and commerce community. Curated 1-2-1 meetings powers supply chain innovation by connecting top retail and commerce leaders through a fully inclusive buyer programme. The conference agenda is 100% content-led with no 'pay to play' keynote sessions. DELIVER is eco-conceived and hosted with a 100% carbon and profit neutral commitment.
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25 окт 2024