Wherever you live, make sure you can have your appliances serviced by an authorized Wolf, Sub Zero, Cove, Mile and other better appliance brands. Where I live, there is only one guy in the whole city that repairs these brands.
when using the broil/convection feature, do we need to remove the glass turntable before doing so? vice versa, when using the microbake/micro roast feature, do we need to remove the metal racks or can we use the metal turntable?
Hi @damonjiang2007! Rectangular racks and circular risers should be used only in certain modes: Rectangular racks should be used only in the following modes: • Convection • Micro Roast • Micro Bake • Broil Circular risers should be used only in the following modes: • Convection • Micro Roast • Micro Bake • Broil • Keep Warm • Gourmet, only when instructed to use a riser • Micro Bake and Micro Roast use very little microwave power, allowing the metal racks to be used. • Do NOT use racks or risers in Microwave mode. Microwave mode works just like a normal microwave. Hope this helps! If you have more questions, please feel free to reach out to your local retail dealer for more information. Thank you!
hi @ice3326! The racks need to be removed during any mode that is just microwave (i.e. reheating food, warming beverages, melt/soften). For any combo mode, it is okay to keep them in. We hope this helps! If you have further product questions, please contact Sub-Zero Customer Service at 800-222-7820.
Hi @vivenreddy! This is the latest model of Wolf Speed Ovens. The specific model shown is the SPO30TM/S/TH (30" M Series Transitional). You can find more details on this model here: www.subzero-wolf.com/wolf/ovens/speed-ovens/30-inch-m-series-transitional. Thank you!
Hi @catarinacouto1813! We would be happy to assist in any way we can. Could you please provide your city/state, and we can connect you with a local representative? You can also reach the Sub-Zero, Wolf and Cove Customer Care Team at 800-222-7820, Monday through Friday, between 7:00am - 7:00pm CT. Thank you!
