They Sent me a Broken PC AGAIN - $1500 PC Secret Shopper 3 Part 2

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Thanks again to UGREEN for sponsoring this video. Check out the Nexode 300W and Nexode RG chargers below!
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The computers are here, it’s time to unbox them and see what we got! Who was fastest? Who had the best shipping materials? Did we even get what we asked for?
Discuss on the forum: linustechtips.com/topic/15367...
Check out where we shopped!
Dell: lmg.gg/biUia
CyberPowerPC: lmg.gg/vbaVv
HP: lmg.gg/yaMa5
iBUYPOWER: lmg.gg/9bTM8
MAINGEAR: lmg.gg/BnQRA
NZXT: lmg.gg/ZgAhD
OriginPC: lmg.gg/cwz5d
Starforge Systems: lmg.gg/1HwMI
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MUSIC CREDIT
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Intro: Laszlo - Supernova
Video Link: • [Electro] - Laszlo - S...
iTunes Download Link: itunes.apple.com/us/album/sup...
Artist Link: / laszlomusic
Outro: Approaching Nirvana - Sugar High
Video Link: • Sugar High - Approachi...
Listen on Spotify: spoti.fi/UxWkUw
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Intro animation by MBarek Abdelwassaa / mbarek_abdel
Monitor And Keyboard by vadimmihalkevich / CC BY 4.0 geni.us/PgGWp
Mechanical RGB Keyboard by BigBrotherECE / CC BY 4.0 geni.us/mj6pHk4
Mouse Gamer free Model By Oscar Creativo / CC BY 4.0 geni.us/Ps3XfE
CHAPTERS
---------------------------------------------------
0:00 Intro
0:34 Thanks UGREEN
1:17 DELL
6:52 CYBERPOWER
11:35 HP
17:04 IBUYPOWER
21:35 MAINGEAR
24:24 NZXT
27:50 STARFORGE
32:29 Thanks again UGREEN
32:58 NEXT TIME ON SECRET SHOPPER...

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Опубликовано:

15 июн 2024

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Комментарии : 3 тыс.

@LinusTechTips 7 месяцев назад

This video was re-uploaded to add clarity to the Starforge section with regard to the cost of shipping. We believe this new version is a much more fair representation of what it's like to order from Starforge Systems today.

@mmkhperson2 7 месяцев назад

@haxie4516 7 месяцев назад

Kinda surprised y'all didnt mention that this change to show them separately happened *after* you ordered, and only after the video went live. Starforge updated their site silently yesterday. Seems suspicious.

@asd1o1 7 месяцев назад

@EikottXD 7 месяцев назад

@@haxie4516there was a community post.

@moonnexus3523 7 месяцев назад

Yall like Legos?

@TheMotlias 7 месяцев назад

From an enviroment point of view there's a ballance between avoiding non-recycleable packaging and stopping the computer parts from getting damaged when they have the far larger carbon footprint than 50g of closed cell foam

@winnieid2727 7 месяцев назад

The most environmental solution is changing people handling the package to a robot. Jokes aside, most damage is caused by mishandling..

@Bomkz 7 месяцев назад

I assume shipping something with not enough packaging just for it to break and require being shipped back or a replacement part being shipped out has an even larger footprint than just adding the packaging in.

@HXRDWIREDGaming 7 месяцев назад

If we cut carbon emissions from massive companies, this wouldn't even be considered.

@daniwalmsley611 7 месяцев назад

Yeah, as someone else mentioned, even if your using sustainable materialsand your manufacturing process is all powered by green energy. You've got huge carbon costs in shipping. But the biggest objection to plastics is single use/dispoasable uses. A qualtiy closed cell foam is designed to be multi use and can be kept for the lifetime of the case, making transporting if you move or going to a friemds/lan much easier and safer

@zaftnotameni 7 месяцев назад

99.9% of these "environment friendly" measures end up causing more harm than what they allegedly save

@Rspsand07 6 месяцев назад

My grandpa is 97. He was just telling me about how he started this series as a little boy with his grandpa during the great depression, and has fond memories of the joy it brought him during dark days. So I had to watch it for myself. I agree, great series. Too bad half-life 3 will drop before part 3.

@moosemeriley 4 месяца назад

What is bro on about 😂

@jedjed-qn2we 4 месяца назад

huh??? before you comment remember you on the zaza bro 😂

@B.V.Luminous 9 дней назад

@@moosemeriley r/woosh

@tyrannicpuppy 7 месяцев назад

Really love this series. It's cool seeing a deep dive that covers so many of the frustration points for consumers. Cheaping out on shipping protection is a big problem these days. And with cost of living going up, when we do make a splurge purchase, having that $2000 product arrive with even superficial damage can be a huge downer for the customer. It's a little sad that protecting your product properly is considered going above and beyond nowadays, instead of the bare minimum that we should expect out of companies. Can't wait for part three though.

@SIPEROTH 7 месяцев назад

It is a hard game. Shipping with good protection can add some cost. You can throw $50 more on the price for it but in the end the consumer may buy from a competitor because of those $50 and you suddenly lost a customer. The thing is that this happens because the customer only sees specs and cost. The customer can't see how shipping will be fulfilled so why would he ever go for the most expensive one? A good way to solve their problem is actually show the packaging with the order. If they show me some amazing packaging that will have very little chance my system will come damaged and the system is $50 more than the competitor that doesn't clarify at all how he will package what he sends me then i can think of paying the $50 just so i can sleep easy instead of worrying about some unknown packaging that will risk my $2000 system being $2000 worth spare parts. But if i see nothing then why pay the $50. How will i know that the slightly more expensive won't be badly packaged?

@phyde1885 6 месяцев назад

VERY WELL SAID !!@@SIPEROTH

@wallymaingear 7 месяцев назад

Good stuff Linus. Thank you for once again inckuding us in this year's Secret Shopper. Great to see the industry as a whole step up, especially the Tier 1 guys. Looking forward to watching the rest of the series. - MAINGEAR CEO

@haxie4516 7 месяцев назад

Oh nice! Keep up the good work!

@wallymaingear 7 месяцев назад

@@haxie4516 🙏

@kek353 7 месяцев назад

wally i love wally

@grozaphy 7 месяцев назад

hp is impressive for once

@itHurtswhenIP 7 месяцев назад

Wally my man. Keep up the good work!

@ricarfus2212 7 месяцев назад

The commitment to re-uploading the video to fix a mistake is greatly appreciated For those who didn’t know, LTT re-uploaded this video to fix a mistake with the shipping fee of the starforge pc. 27:55 (this was more of a starforge problem than a LTT one)

@st0nedpenguin 7 месяцев назад

On the flip side seeing a video pop up as new in my subs page for the second day in a row is kinda jarring.

@ricarfus2212 7 месяцев назад

@@st0nedpenguinhehe true

@iwirthless 7 месяцев назад

This wasn't even a mistake. Their first video was valid, and only did because Starforge played the "small business" card. It was nice of LMG to do so, but in no way necessary.

@FeehFaustino 7 месяцев назад

I thought I was time traveling, thanks

@duytt 7 месяцев назад

@logirex they did, starforge shipping price. In the old day ltt would just slap a pinned comment but now the fixed and repost

@kabeeki 7 месяцев назад

Hey Linus, when you do the software performance review can you take into account the preinstalled apps/bloatware on the systems? For a lot of users, especially ones that don't know how to fresh install windows from a USB this can be a dealbreaker.

@custard131 7 месяцев назад

so this is the retake that shows starforge in a better light? but still has a loose motherboard screw rattling around and a bit of the pcie bracket falls out when you take the side panel off. to me the confusion around the shipping price vs import taxes feels like the least of their issues

@TheDarkRaptor 7 месяцев назад

For people who were wondering what happened, Starforge were whining that LTT said shipping was $300 when it was only $100 + $200 in taxes. The problem is Starforge themselves combined the shipping and taxes into 1 line called "shipping fees" so it is entirely THEIR fault that LTT misrepresented the actual cost. LTT didn't have to reupload the video to correct this minor issue as it wasn't their fault but the fact that they did shows their commitment to accuracy.

@satl3161 7 месяцев назад

Starforge sucks. Terrible company. Never buy from them.

@Nessaurio 7 месяцев назад

To me it feels like it is ltt's responsibility to correct that error, including shipping and fees under one line is not a mistake. Not reading it tho, that is.

@mikefarino4368 7 месяцев назад

⁠they were reading off the official invoice which labeled it only Shipping and Handling,not the website, which is what any accounting department would do. That's not LTTs fault that's bad invoicing.

@TheNamelessTed 7 месяцев назад

@@Nessaurio They didn't misread it though, Starforged charged them incorrectly. LMG was charged $309 for shipping AND $162 for tax and both were listed in their invoice. The $162 was later refunded due to a bug that double charged them for tax. That still leaves a $47 discrepancy that isn't explained.

@gzzuss 7 месяцев назад

Didn't watch all of the video before and was wondering all the fuss about it... Thx for the clarification

@ColonialDagger 7 месяцев назад

It's worth noting that the checkout page you guys use in this updated version is new. This was updated overnight and was not present before yesterday. Previously, both fees were combined into a single "Shipping" line.

@beilog7489 7 месяцев назад

So good on Starforge and LTT

@dickpays 7 месяцев назад

That's shady as fuck.

@satl3161 7 месяцев назад

Stanforge sucks. Never buying from them

@jeanlou3 7 месяцев назад

It’s ok, I guess… does not matter to the customer that the 300$ is shipping or shipping+tax. Still, clear invoicing is better.

@silasroberto6121 7 месяцев назад

I personally own a starforge pc and the breakdown was always there. If you don't believe me, there's video evidence of Asmongold talking about how his community wanted to see the VAT from 3 months ago ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-CSgSUqXWWqk.html.

@menderus8801 7 месяцев назад

I feel like HP have been doing good with pricing and quality for laptops its nice to see that it seems to hold true for the towers as well (I am refereeing to Victus laptops I have gotten two in the last 3 months one for me personally and one for a family member)

@0w784g 6 месяцев назад

I can't believe the price tbh. That HP 4070TI system in Europe costs over USD2.5k sadly.

@Silver_wind_1987_ 5 месяцев назад

@@0w784g my 17 inch HP laptop cant even survive a drop in a bag..within its protective bag. 😂 their bodies suck

@SandTiger42 7 месяцев назад

I haven't bought a pre-built pc for 30+ years now, but I still watch this and take mental notes like I might actually some day. I dunno why. My favorite series though, can't wait for the next video.

@charlescushman8625 6 месяцев назад

I’m a Mac user and i do the same thing. 😂

@AB-80X 3 месяца назад

You don’t use any laptops? How can one live without a laptop?

@JayVaidyanathan 7 месяцев назад

Changes from the original posting is at 27:58 where they clarify why the shipping cost is so high on the Starforge system. The rest is the same.

@michaelroy1631 7 месяцев назад

pin this comment!

@EthanBB 7 месяцев назад

Thank you, this should have been the 1st thing in the description.

@JeffJK000 7 месяцев назад

thanks mate. As already watched the first upload, this saved some time re-watching the whole thing.

@TheGerudan 7 месяцев назад

pin please!

@winnieid2727 7 месяцев назад

@@Voyajer.They have before this upload (community post when they take down the v1). Comments again are just redundant imo.

@NikTek 7 месяцев назад

Ordering a pre-built PC nowadays has te be the most stressful thing a PC gamer can experience

@GamingAndRCs 7 месяцев назад

me when 2nd like, also love your videos!

@daggern15 7 месяцев назад

Agreed. The last time I bought a pre-built there was no padding so all of the jostling caused the CPU cooler to rip off and act as a wrecking ball on the GPU and the motherboard. Much less anxiety in spending hours checking for part compatibility, ordering individual components and building it myself then spending maybe a few hours figuring out why it won't post or whatever. That sounds like sarcasm but it really isn't.

@ceriousgaming6392 7 месяцев назад

It's so stressful, LTT has to re-upload a video!

@chippym8316 7 месяцев назад

More stressful than used components?

@gmdking 7 месяцев назад

Yeah, i would rather have a component that needs fixing over a dead box of snapped parts.@@chippym8316

@edwardkostreski6733 7 месяцев назад

When is part 3?

@ELMolliez 7 месяцев назад

So part 3 when ? I feel the urge to see results.

@SadBlackOrange 6 месяцев назад

sometime 2024, maybe after GTA VI

@ryuraj 6 месяцев назад

@@SadBlackOrangeikr. Its taking too much time. Should have aired the whole thing when its complete

@lewisclarke4431 6 месяцев назад

When Star Citizen has its official release.

@Braiam 6 месяцев назад

If we go by the playlist, the video is up, but probably hold up due this one having issues.

@lewisclarke4431 6 месяцев назад

@@Braiam Ah, a keen observation.

@zexal4974 7 месяцев назад

Starforge did in fact not have a seperate VAT price listing on their site before LTT first posted this video.

@herolink9530 7 месяцев назад

wanted to say as someone who works for the ups store who regularly packs things, i appreciated the packing material review. I wanted to just say with the starforge pc the row of bubble wrap that was popped isnt due to a drop its due to the factory rolls of bubble wrap coming pre perforated and that perforation leaking entire rows of it. Its very annoying and when i pack things i usually put a patch over those rows.

@RACERDALEJR88 7 месяцев назад

As someone who got an HP Omen as their first proper gaming PC, I'm happy to see it's less proprietary now. Upgrading it was fine for the most part, until I did my PSU. After that, cd drive never worked because it had a proprietary connector on it. Got a new PC now, but it makes me happy to see it doing well so far.

@TheVapinTech 7 месяцев назад

where is part 3 of the series its been 4 weeks since this episode posted

@stephengris2988 7 месяцев назад

Exactly what I expected for an LTT reup - no punches pulled on the packing solution, but a very reasonable rewrite of the shipping/tax cost (and an important clarification that they were double charged the tax, then refunded)! Awesome work guys - you love to see it!

@zexal4974 7 месяцев назад

Starforge did in fact not have a seperate VAT price listing on their site before LTT first posted this video.

@UnknownMisu 7 месяцев назад

There was no need for reupload here, starforge did not have a clear separation . As evidence to that they just changed their website this week to reflect that properly. And to top it all off they double charged people, linus was a happy case that called and they refunded him but i'm sure a lot of other people did not. Just a scummy company that i wouldn't touch with a 10 foot pole

@benwu7980 7 месяцев назад

I would say that it looked like more than one company using that expandable foam for support, did not have the sticker over the power supply, even though only one got called out for the omission.

@xlumyn 7 месяцев назад

HP was unexpectedly impressive in this round

@K0TA. 7 месяцев назад

They should perform better than most of these systems. Let’s find out

@technofou 7 месяцев назад

They do perform pretty well in all categories every time

@ninjadev64 7 месяцев назад

I know, right? I was like HP, damn!

@jspencer89yt 7 месяцев назад

Saw it at Micro Center last weekend and had to take a double take it looked great .

@guotyr2502 7 месяцев назад

But how many customers were screwed over before they made this changes?

@kcscustom9759 7 месяцев назад

Everyone looking pretty good this time around! (Aside from starforge tbh I don’t think I’d trust them with my money but that was already the case, this video only reinforced that) I’m very curious to see how they all stack up performance wise!

@CodebreakerCove 7 месяцев назад

Appreciate the re-upload even if it wasn't your fault! Great to see the new protocols coming into use.

@mahinrehman9900 7 месяцев назад

what happened?

@julioau 7 месяцев назад

What happened? I am rewatching to try understanding

@Snoozeds 7 месяцев назад

27:56

@ludwiglilienstrom7756 7 месяцев назад

There was an error in the starforge shipping information and they decided to correct the issue. Se the community tab for a full comment.

@USEC3 7 месяцев назад

Star forge didnt charge 300 for shipping.. they included import duties on the bill but accidently double charged and later refunded@@julioau

@talkingonthespectrum 7 месяцев назад

I wonder how many people starforge have "acidentally" overcharged taxes too?

@HeadsetHistorian 7 месяцев назад

Probably the exact number of orders that didn't message them after to rectify it.

@zombiesingularity 7 месяцев назад

yeah i wonder if they were trying to pull a fast one on people to increase profits and got exposed by a secret shopper episode and had to pretend it was a "glitch"

@ringtyler 7 месяцев назад

@@zombiesingularity The tax error was caught before the video was posted.

@kappatalism6969 7 месяцев назад

I'm not 100% about the timeline, but they seem to have reached out about the issue to the secret shopper before the secret was out. Looks like August 24th for the refund being issued. I'm not sure when LTT even announced that Secret Shopper round 3 was coming up, WAN shows are really long to reference.

@zombiesingularity 7 месяцев назад

@@ringtyler just seem suspicious that they conveniently double charged for taxes AND didn't mention the cost of taxes, and tried to pass it off as "shipping". seems like evidence of concealment.

@D34doneTTV 7 месяцев назад

It's funny too because I had an HP Omen system, a pretty good one at the time with 1070 and i7 something that I cant remember anymore, and I loved it. Never had any issues, took its parts out to build my sister a computer when I was buying new again. Was great! Glad to see them doing well enough here

@tyrsia 7 месяцев назад

My dad had a computer repair business in the 90s/early 00s and he always saved those Dell boxes to re-use for other stuff. I ended up with a couple of them when moving and they did not degrade for years! Crazy sturdy.

@arivald6677 7 месяцев назад

Starforge menaged to turn a huge L into two gigantic L in the row. Overcharging by 100 dollars, shipping broken PC and then to top it off having catastrophic public answer in twitter put them definitely far behind rest of sellers.

@BottomOfTheDumpsterFire 7 месяцев назад

I wasn't going to go buy from them anyway but now I'm definitely not recommending them

@macalroy3810 7 месяцев назад

Not gonna lie I am dying laughing at the the UGREEN sponsor spots. They definitely got their money's worth on this one. lol. This and scrapyard wars are my favorite recurring series on the channel. Love the dedication on the pricing for Starforge to go as far as a reshoot and reupload. Keep up the good work LTT!

@SoulravenIX 7 месяцев назад

1 and the start and 1 at the end is enough though, more than that is excessive.

@sutnack7537 7 месяцев назад

yeah so many in video sponsors guaranteeing ill never even consider their product

@sotesz 7 месяцев назад

Wish Scrapyard Wars was still recurring.

@StripedJacket 7 месяцев назад

17:00 one of the best tools in writing. It lets you see all the actions you’ve taken such as spaces, tabs, new paragraphs, indents and so much more

@YouBetterCallSaul 6 месяцев назад

You guys ever gonna release part 3 orrrrr thought we would just forget?

@brodogman484 6 месяцев назад

Bro frrrr

@thomwillingham7141 6 месяцев назад

Here wondering the same thing

@kadeschs 6 месяцев назад

here for same.

@Francefire 6 месяцев назад

Wondering the same, thought they had issues

@edgarsegle 6 месяцев назад

thought i had missed part 3

@freedomhasleft 7 месяцев назад

I like the fix, quick look, shows their experience and doesnt address the petty bull that starforge tried starting

@VikingGekz 7 месяцев назад

What kissassery is that? Starforge didn't try to start anything, stop making up drama

@talkingonthespectrum 7 месяцев назад

@@VikingGekz They tweeted then deleted it

@Skiman__ 7 месяцев назад

@@VikingGekz whining on Twitter and deleting it, having their braindead twitch army to harass people and having to put out a psa to not do that, over something so inconsequential that it could be fixed by a clarification, and you say there’s no drama? The fact is starforge is being petty because they know they can take advantage of the ltt controversy to make it look like they’re the victims

@PeaceItUp 7 месяцев назад

@@VikingGekz Your comment is more along the lines of making up drama. Don't comment on something unless you have actual knowledge about it. StarForge tried to drum up negative press, and made it seem like LTT was attacking them.

@BryanLu0 7 месяцев назад

@@VikingGekzAnd what kissassery is that? You didn't look hard enough

@kolere23 7 месяцев назад

Disappointed that you guys didn't highlight the shady responses given by Starforge to this. And the fact that the tax/shipping was RECENTLY added as two separate parts on their website

@toothpac607 7 месяцев назад

I am more disappointed that they made it seem like as if it was their own fault and didn't even grasp the idea that starforge possibly has already being doing this to thousands of customers

@paulreese9452 7 месяцев назад

I expect a spicy WAN show tonight

@demondoggy1825 7 месяцев назад

The doubling of the taxes as well. Oooof starforge

@Thunderstryk 7 месяцев назад

doesn't linus have investment in starforge? (or LMG?). They always seem to give starforge huge amounts of grace on everything

@xXPazifistaXx 7 месяцев назад

I completely understand their approach. During the heat they got in their last controversy, Linus got (correctly so) a lot of heat for his attempt of shifting the blame away. He doesn't want that any more, so the best thing possible for them is to set the record straight without blaming ANYONE. I also feel they should have mentioned that Starforge added the seperate billing of taxes and shipping later, but that should not take away from the fix they did here. From their previous video it would seem as if you would pay over 300$ to get this shipped over continent borders and thats not the case. They did good and it shows their procedures do work.

@randypittman279 7 месяцев назад

On the Dell packaging, it is great for repeated uses. I've used the same box and foam to ship field research PCs around the country quite a few times.

@kadeschs 7 месяцев назад

Great system coverage. Waiting to see the benchmarks in the next video.

@landmine36 7 месяцев назад

i like how this version makes star forge look worse than the original did, this one specifies that the tax price was also messed up on star forges side (even more incompetence) and had to be refunded at a later date, this video was actually bad for them.

@sunbleachedangel 7 месяцев назад

fixing your mistake doesn't make it worse

@DanielFerreira-ez8qd 7 месяцев назад

@@sunbleachedangelIt makes it worse because it lets the audience know that they aren't fully reliable (specially with what came later)

@oliverfern8039 7 месяцев назад

@@sunbleachedangelworse for starforge not LTT. Starforge was complaining that LTT was misrepresenting them, but this video makes starforge look worse.

@landmine36 7 месяцев назад

@@oliverfern8039 Yeah I'm not sure what that person read but it wasn't what was said lol, star forge retroactively made changes to try and fix stuff, but still had mistakes and this video pointed out the further mistakes that were missed the first time lol. it actually went from an acknowledgement of just shipping damage and shipping cost to, here's multiple additional ways that star forge screwed up

@bencze465 7 месяцев назад

@@DanielFerreira-ez8qdThere is literally no person and no company that doesn't make mistakes, and when it coems to software issues that's doubly so. I'm sure your work is also full of mistakes if you worked for a number of years. No need to be a hypocrite.

@unixweeb 7 месяцев назад

Im ready for every streamer behind starforge to now react and say they gonna get this fixed, and next year, the same shit happens 😅

@_mnejing 7 месяцев назад

Indeed, from Moonanvil Machines, a brand new company formed from the ashes of *checks notes* Starforge Systems.

@classicdevikin 7 месяцев назад

You can't fix people being rough with your parcels

@adamashworth6293 7 месяцев назад

@@classicdevikin No but you mitigate it with resiliant packaging. You go into it knowing that it is going to get banged around, if it reaches the customer broken with any regularity then it is your fault.

@tds397 7 месяцев назад

🤣🤣🤣🤣

@TimSheehan 7 месяцев назад

@@classicdevikin if only someone in this video had time to explain how better packing materials can prevent courier roughness from doing any damage to the contents! Oh well....

@JBengaIII 7 месяцев назад

Where is part 3?

@wali8253 7 месяцев назад

I dont even wanna say I appreciate the re-upload because you guys did nothing wrong!! I rather say sorry that starforge blamed you for their mistake.

@Da_padilla 7 месяцев назад

Straight up Leave a comment down below, LTT didn't drop the ball here.

@tyrannicpuppy 7 месяцев назад

@@Da_padilla which is surprising given Linus "Dropper" Sebastian. If anyone was gonna drop something...

@JohnEvans-bc3mk 7 месяцев назад

MSI motherboards on system integration systems use a custom firmware that you cannot easily upgrade to a regular MSI firmware. I ran into this issue on my Maingear PC when I needed to upgrade the firmware to use direct memory access with my Nvidia GPU. I bought the PC expecting standard components, and the firmware issue really surprised me. I would appreciate it if you would mention this in your next video.

@jajssblue 7 месяцев назад

Maingear CEO made a comment under the video. Maybe try replying to him.

@brandonwirtz2308 7 месяцев назад

I purchased a IBuyPower (Cyberpower Brand) back in 2017. I7-7700k and a 1080. They shipped it with a faulty AIO, but now that its fixed its been a rock solid pc. Still plays anything at 1080p.

@jesuslover4436 7 месяцев назад

LTT didn’t even make an error imo but I respect the humble attitude

@sunbleachedangel 7 месяцев назад

it's an update, not a mistake, they're doing Starforge a big big favour

@satl3161 7 месяцев назад

Agreed. Starforge sucks. Terrible company. Never buy from them.

@mobywv 7 месяцев назад

They know they're on a short leash.

@adityan3208 7 месяцев назад

Well they've been essentially humbled hardcore soo

@theslavicimmigrant4795 7 месяцев назад

i hope they stay on this path.

@EvilGenius. 7 месяцев назад

Looks like Stare Forge has some quality shipping issues! And I do mean the damage of parts, not the cost!

@GingerBait 7 месяцев назад

Sure starforge could change their packaging to be better, but ultimately it was something that happens in shipping all the time. They should be pushed to modify their shipping materials, but not crucified for something that isn't their fault. Who knows maybe some disgruntled FedEx, ups, etc. Person threw the box in the truck with no care for the contents. Plus a part 3 showing how they handle a damaged product is incoming. I would think that'll be a better way to judge them as good or bad.

@Ryan-re1rs 7 месяцев назад

@@GingerBait no one crucified anyone. They screwed up and blamed ltt. Also everyone knows things can happen during shipping and no one blamed them, ltt did give feed back on what they could do better. Unfortunately alot of companies just don't care and never do this secret shopping to themselves to see how they actually do, instead they flip out when others do it and act like they are being the mean ones.. it's blows my mind that companies do not run through thier own processes to see how it runs and how things are going, just like they changed thier "software" and let the customers find out it was screwed up with shipping fees instead of checking themselves to make sure it was working properly.. we will see how they handle this is part 3, I'm guessing a re upload of that will happen too. Lol.

@pigletBR 7 месяцев назад

@@GingerBaitit's totally their fault. Bad packaging + bad shipping company. THEY CHOOSE WHO SHIPS THEIR PRODUCTS.

@TheSjuris 7 месяцев назад

@@GingerBait they are responsible to pack their packages as if it would get mishandled down the line. Putting all of the packing inside the case isn’t a good idea. Especially if you’re too lazy to fully screw a motherboard screw in.

@thatguythattalks 7 месяцев назад

Saw both before the change and after great work cant even tell. Thank you for clarifying it certainty helps!

@LukeTheJoker 7 месяцев назад

Always love these! HP really surprised me this time!

@DestroyAllWarnings 7 месяцев назад

Seeing the number of expanding foam packs that came with the Maingear contender, I’m starting to understand their upcharge.

@smiill9516 7 месяцев назад

If you see the screenshot they provided the price is for a pack of 24. So about 30 cent for each one.

@deejrdee1 7 месяцев назад

Watched this for a second time, and I couldn't even tell that an extra part was included. Good job Linus, and thanks for keeping the videos fun and entertaining.

@CharitonIosifides 7 месяцев назад

Greatly appreciate reshooting and reuploading!!!

@stewart5738 7 месяцев назад

Where is Part Three? These videos are actually really useful, much more so than constantly pumping out videos about the server room being cooled by a swimming pool. Please give us part 3....

@haxie4516 7 месяцев назад

Fwiw, those server room videos were mostly shot months ago. It just happened that the videos were all ready at the same time.

@thegoodboi2748 7 месяцев назад

Gotta say as well, a loose motherboard screw in between the back of the motherboard and the case will WITHOUT A DOUBT fry the motherboard. So starforge not only shipped one that wouldn’t work as is, but would also definitely fry on startup.

@peterdermeter7044 7 месяцев назад

eh, depends what exactly shorts to ground.

@Mad-Lad-Chad 7 месяцев назад

@@peterdermeter7044While that's true, it's a gamble that even if it doesn't fry now if that screw gets dislodged and moves could fry later. It's terrible form for a prebuilt.

@TheSjuris 7 месяцев назад

@@Mad-Lad-Chad I did that 30 years ago with every single motherboard screw didn’t short anything. One screw being loose might not short anything , but can damage other things inside of the case such as a gpu.

@techienate 7 месяцев назад

If it's rattling around in the bottom of the case... I mean it's possible that it never shorts anything. It's bad service and a risk, but this is no guaranteed destruction like you claim.

@Jamplays592 7 месяцев назад

this is not true at all. Just bec there is a screw there does not mean it will short out.

@Riful 7 месяцев назад

Typical Starforge, creating their own problems and blaming it on everyone else. They crave the special treatment.

@CS2SkinInspect 7 месяцев назад

Its a company run by streamers. Asmon is one of the owners and he lives like a hobo. No suprises here.

@seandoyle5956 7 месяцев назад

Yeah, pretty annoying of them. Will never buy their PCs.

@Braiam 7 месяцев назад

@@CS2SkinInspect Except that other than putting the money and some marketing, the entire thing is actually run by someone else. They are not stupid enough to try and run it by themselves.

@HootMaRoot 6 месяцев назад

You would expect a multi-part series to be about once a week not drawn out over 2 or 3 months

@jonnypena7651 6 месяцев назад

They need to way for the packeges to arrive, and many of those can take unto a month.

@HootMaRoot 6 месяцев назад

@@jonnypena7651 then they should have waited for the series to be complete before airing it

@17arando 6 месяцев назад

I was actually wondering if they just cancelled it and I missed the WAN show

@17arando 6 месяцев назад

Oh actually I just realized, they should have it all filmed already though before releasing any of them because they do that intentionally so the companies don't know it's happening. So why is it taking so damn long?

@HootMaRoot 6 месяцев назад

@@17arando completely forgot about that, so it's probably all been shot but linus has them editing everything else except for finishing this series, since his adhd must make him think everyone gets bored and they very rarely finish a series

@RadactPotato 7 месяцев назад

30:46 The TechTip man called my GPU solid 😎

@SimplyNotReally 7 месяцев назад

Dang im on the edge of my seat. Really disappointed to see starforge fumble this again and send a busted PC, and im ready to see how it pans out in the end

@iconforu2c 7 месяцев назад

I think the overall outcome of the "Secret Shopper" Linus and crew have done is just outstanding. Educating both consumers and Companies with the end goal of everyone wins in the end. Very well done so far.

@voidglitch2556 7 месяцев назад

This series is always great i was looking to pick up a new pc, waiting to see the final results to see who i should get it from

@Jaguarek62 7 месяцев назад

I get that it takes some time to make this, but come on, I already forgot what is in this video

@dragon2knight 7 месяцев назад

Cool. I like the transparancy! Like I said on the original one, I love this series, can't wait for part 3 ❤

@Majber 7 месяцев назад

This is THE SERIES that Im waiting for every year. Love it.

@ShaneT5S 7 месяцев назад

27:59 Good on you guys for recording this little bit here!

@mop0014 7 месяцев назад

We not getting part 3?

@C.J.G. 7 месяцев назад

28:42 The line of popped bubbles is because that's perforated wrap. Its probably not from an impact.

@umFerno 7 месяцев назад

I got the notification for this before then i thought i went insane when it was gone Glad you guys fixed whatever was wrong with it

@BigBear-- 7 месяцев назад

Video Part 1 and 2 were released not that far apart...but it's been a month, where is the next part of the series?

@andyr123861 6 месяцев назад

Seems like they bailed on it. Maybe they had too many of these companies whining about the videos or something and don't want to burn all their bridges.

@BigBear-- 6 месяцев назад

@@andyr123861Feels like that would be a big deal, and they would address the fact that they bailed making the rest of the series. I think it might have something to do with the Gamers Nexus call out of their testing data quality. Since they said they'll be restructuring to focus more on quality and not quantity, maybe Linus instructed LTT Labs to take their time with the performance testing? This time they have more systems than they ever had...which might explain why it's taking so long. Whatever the reason is, it'd be nice if they let the community know what's up. Cause the timing of the releases doesn't make sense, and we're left to assume or theorize what's actually going on.

@Lkabss Месяц назад

I mean its up if you forgot about it

@BigBear-- Месяц назад

@@LkabssYeah dude...I "forgot" about it 4 months ago, after I watched it. Great timing buddy...

@Lkabss Месяц назад

@BigBear-- Always glad to help a child in need🙏

@vihaanhariharan4598 7 месяцев назад

Part 3 please 🙏

@MechTechRW 7 месяцев назад

I love the commitment. I'm going to rewatch this video to give some small support to the team

@Splungified 7 месяцев назад

While I won't condone the bubblewrap that Starforge used, it's possible that the entirely popped row of bubbles may not be the result of shipping accidents. It might very well be that they are using rolls of bubblewrap which have toilet-paper style perforations so you can tear off as much as you need. Many of the shipping lines where I work use this type of bubblewrap.

@haxie4516 7 месяцев назад

They're not, unfortunately, theyre using individual bubbles

@Splungified 7 месяцев назад

@@haxie4516 The stuff we use at work is also individual bubbles, but because they perforate the roll, an entire row of bubbles will be pre-popped because that's where you're supposed to tear the roll, and perforations are just tiny holes which let the air out.

@TechySpeaking 6 месяцев назад

Still waiting on part 3.

@michalkasubjak5388 7 месяцев назад

This series is amazing. It is som much fun to watch.

@ItsNotNick 7 месяцев назад

Super happy about the re-upload, and commitment to correcting mistakes, even though this time it actually wasn't your guys' fault. Also kudos on not commenting on Starforge's response, not sure it's something I would have been able to refrain from doing as they attempted to throw you guys under the bus. The cynical side of me also wonders if they would have made that post if the criticism came from someone who wasn't coming out of the biggest controversy of their career. I'll never know the inside baseball, but I can't help but feel like they were trying to shirk responsibility by preying on audiences readiness to jump all over LTT.

@actuallyaridan 7 месяцев назад

Really surprised by HP. That's how to build a prebuilt PC! You go guys!

@akshaykushawaha2160 7 месяцев назад

you guys did improve and i love the sponsor ads now much much better since it feels like full commitment unlike before where it felt like the ads just as if the sponsors were taken for granted..

@bsan89 7 месяцев назад

So Starforge cried about the incorrect shipping due to their website showing the wrong information to the customer... Turns out they charge you twice as much tax by "accident" anyway. Spend $ on cable mod than shipping quality. PC possibility brick due to shipping. Great react content coming from OTK soon. lol

@aaront936 6 месяцев назад

When is part 3 coming out?

@Munvo 7 месяцев назад

How many Starforge customer's have been double charged for taxes and duties that were never given a refund? Was it really a 'bug'?

@Starscreamious 7 месяцев назад

Looks like they proactively reached out to LTT so you should give them the benefit of the doubt.

@HerDyingVoice 7 месяцев назад

@@Starscreamious Facts. Starforge reached out NOT KNOWING it was linus. So it's safe to assume the average customer will probably experience the same if something were to happen like this.

@chanceharmon6491 7 месяцев назад

After delivering for fedex for 3 years I gotta say I always put these cases on the floor and under a shelf so they wouldnt drop and wouldnt have anything fall on them but something fedex doesnt tell you is the terminal (at least the one i worked out of) has a 8 inch-1ft drop every single package gets when coming down the conveyer belt before its loaded onto the trucks this wasnt something that was an accident they made the conveyers line up this way and every package that would be a pickup for us and had a "This side up" sticker on it was immediately tossed onto the belt from the truck onto its side. You need to protect all 4 sides if you want it in one piece. Also the amount of shippers that would double box things with the outer bock being much much bigger than the inner box causing it to fly around and get smashed up was crazy, Walmart was one of the worst.

@InsanitiesBrother 7 месяцев назад

Just a word on packing peanuts. You can get ones made from corn starch that are biodegradable. I got a bunch a while back for my ferrets. Not too expensive and good for the environment. They do get everywhere but I did use some to ship an electric unicycle back to the dealer and it's nice to just hold the thing in the middle of a box and then pour in peanuts.

@AR45H 7 месяцев назад

And still, even with the correction, starforge gets obliterated.

@MasterBlaster-sr5yp 7 месяцев назад

HERE WE GO AGAIN SECRET SHOPPER PART 2 ELECTRIC BOOGALOO

@ribik64 7 месяцев назад

More like part 2 part 2 the most electric boogaloo

@VVOPOL 6 месяцев назад

i actually didnt wait for anything, but i absolutely love that series !!!!!! so much smiles !)

@cade841 7 месяцев назад

@linustechtips as someone who used that expanding foam on the normal, you can buy a machine with a two drums of the chemicals and a roll of plastic. It allows you to make any size and cheaper.

@oliverwilson999 7 месяцев назад

Finally the long awaited reupload:) thanks Starforge

@fitah47 7 месяцев назад

Exactly, I saw on the original video that there was a discrepancy on the pricing

@Yuriel1981 7 месяцев назад

They threw a fit about the shipping representation, but the computer still didn't work! Lol

@discorddiscord2647 7 месяцев назад

I am confused, why was this reuploaded?

@winnieid2727 7 месяцев назад

@@discorddiscord2647starforge PC shipping fee issues, 300$ is total with tax not just shipping. This was not clear in the first upload. There is also a double charge of tax (new info from this vid)

@Borjgali 7 месяцев назад

@@discorddiscord2647it wasn’t specified that the 300bucks of shipping wasn’t just shiping but included tax and custom fee because it doesn’t say so on the invoice but only in cart on the website

@bathhead 7 месяцев назад

Where is part 3

@l3radyUK 7 месяцев назад

@LinusTechTips you mention you dont like packing peanuts, have you tried them since most are made out of starch? Defo standard over here in the UK. Great thing about the starch ones is that you can tip them into your sink or bath and just run water over them. They will disolve and wash away. No more filling your bin with none recyclable polystyrene.

@wackytheshaggy 7 месяцев назад

I once had a 800$ dell vostro laptop. After 4 years, and in a different country, I contacted dell because the NVIDIA chip that was in the laptop needed replacing. The tech guy came to my house and fixed it on the kitchen table! Massively impressed. The laptop lived for 8 years, when the power supply blew up in spectacular fashion.

@bobbyzzz69 7 месяцев назад

I bought a cyberpower Desktop and @ 13 mo old the Cpu mount broke and fried my CPU! So I tore it down and installed a new motherboard CPU , new power supple, ram and new GPU , I can run any game I want now @ 1440p and it still does not drop below 100 fps ! Love it

@tinynstrong 6 месяцев назад

It’s been a month ltt where is the next part 😂

@Jessassin 7 месяцев назад

EDIT: Nevermind, it is a USB-C port, and doesn't look damaged (see @aikafuwa3768 's comment below) 29:37 that red USB port looks pretty mangled.. did they get one of the IO shield tabs in it? hard to tell. So on top of the shipping damage, a pretty big assembly fail.

@aikafuwa3768 7 месяцев назад

from what i can see it kinda looks like a usb port. Edit: looked up the motherboard and was able to confirm that it is in fact a usb c port and does in fact look lik that out of the box via MSI's own website

@Jessassin 7 месяцев назад

@@aikafuwa3768Wow! you're right, definitely a USB-C port.

@seandomer 7 месяцев назад

WHERES PART 3

@jameswest6161 7 месяцев назад

14:01 and every cat just took notes on where that button is for when they are left alone so they can break your panel as a nice little gift XD

@MarkusPalmHD 7 месяцев назад

Excellent video! Nice to see some of the adjustments to your workflow in practice, even if I personally feel that it wasn't really needed here. You are portraying an average consumer here, and for that purpose I don't think most would catch the difference between shipping and tax if it is just one invoice point called "shipping", regardless of what info was given at checkout. I feel it might need an investigation and a separate topic to look further into.

@TallynTech 7 месяцев назад

YEAH, it's back!!!! I was right in the middle of watching this episode hours ago when it was made privet out of nowhere.

@BombShot 7 месяцев назад

They had to reshoot to do an error with their notes on the Starforged system. (Keeping inline with their new commitment to upholding higher standards in accuracy in their production to make sure consumers get accurate and usable data so we can make informed purchases.)

@Leon063406 7 месяцев назад

I really love these secret shopper videos, and I love that you commented more on the sustainability/recycleability this time round but I'd really love to see it included as an actual category that scores points. I'm fortunate enough that sustainability is honestly higher on the list for me than price/performance. but I think its becoming higher and higher on other peoples lists too.

@Mad-Lad-Chad 7 месяцев назад

I think this would be great as long as they look deeper than just surface level if it did become a category. Thought at that point they're not only having to review the packaging but also educate people on why something "green" may not be ideal as well as why "greener" packaging IS important and not just "cost cutting". Might actually be great to see an entire video around electronics packaging and how it can contribute to ewaste explaining why certain packaging is or isn't a great idea in common scenarios.

@Leon063406 7 месяцев назад

@@Mad-Lad-Chad I would love a video like that tbf. great idea dude

@JonandEva 7 месяцев назад

I love these secret shopper videos.

@Rossv2motion 7 месяцев назад

I respect the humble attitude🤣o starforge not only shipped one that wouldn’t work as is, but would also definitely fry on startup haha

@CroissantCreates 6 месяцев назад

Part three coming?

@PsRohrbaugh 7 месяцев назад

Dell being robust but highly proprietary goes back 25 years. They were the only company I ordered from when running my business and needed performance workstations. But I will never run them for my home rig due to the priority designs limiting upgrade ability. I tried to install a graphics card in my nephew's XPS, and we had to rig up a second PSU sitting on the floor. Complete jank that would be avoided by using a standard interface.

@rklrkl64 7 месяцев назад

What I do when buying a new PC is go to a custom builder that lets me spec the components. I then spec up a config with them that contains the minimum they'll let me ship with (this can vary across builders - some will let you spec an "unbootable" system [e.g. no RAM, storage, dedicated GPU] and others will insist on the min config being bootable). This usually means the hard to install items (motherboard, CPU, CPU cooler, PSU - all of which will be non-proprietary) are all done and I can decide whether I want to buy the easy to install items (RAM, storage, GPU) elsewhere if I can get them cheaper or transfer them from my old PC. I've done this multiple times and it means I get a good standardised spec without paying a fortune. Yes, I leave enough items in the old PC so it can be an emergency spare machine if the new PC runs into problems.

@ethankim7979 7 месяцев назад

David's "Wat?" at 20:00 has me rolling lol

@AntResilient 7 месяцев назад

I'm rooting for HP, I have a pre-built HP gaming PC from 2019 and I love it. But on every secret shopper they have been disappointing. However, this time it looks like they can "win", if they perform reasonably enough, I might just get another HP soon.