This Is Seriously Messed Up.. 

If their policy was explained to you as a 50% charge for no-shows & less than 24-hour cancellations and they refuse to refund you half of what was charged then I would dispute the charge on my credit card! That's shady to me, and I would not be going back. I've never heard of a place charging 100% for no-shows. They should definitely be more cooperative and understanding with a repeat customer as well.

I feel like a portion of the price would make sense, but not the full price, especially without making it fully clear that is the case. In addition to the fact that you have been a loyal customer for so long. I think you made the right choice not to go again.

Monica’s at the airport?! NO WAY!

I already commented on your Twitter post about this... but I think you did the right thing. You called to see if it was a mistake and when you got the answer you made a decision as a customer to go elsewhere.

did they show you all the animal lab testing they do too?

Honestly as much as it sucks, I respect the policy. If people were allowed to no show all the time and not get charged, they would lose a ton of money over time. If you called ahead of time to cancel, the girl who does your waxing could have booked another customer in that time slot and probably have gotten a pretty nice tip as well, rather than waste time waiting around for someone who's not going to show up. I work in a gym and it's a similar situation with personal training sessions. There's nothing more frustrating than taking time out of your day to sit in traffic and show up to train someone and it turns out they just forgot to come. In cases like these, clients are still going to get charged, full price (the only exception being illness/emergency/etc). When employees are planning their day around you, it's not fair for them/the company to have to pay for your absence. It is unfortunate that it seems the policy was explained to you incorrectly the first time, but a 50% charge would be extremely generous of them. I understand that mistakes happen and it doesn't feel good to pay for a service you didn't even receive, but it was just one time and at least now you'll probably be more careful in the future. (sorry idk how this got so long lol)

Yeah, when you no call no show an appointment typically they charge you 100%. If you call them to reschedule the same day then they’ll charge you the 50%. I work at a spa and we do the same thing.

They shouldn’t charge you AT ALL. That’s insane to me.

I’m a massage therapist, and we charge the full price of the service as a no show fee, however, if it is the first time/an accident/emergency I usually let it slide once. The no show fee policy is in our intake forms that the client signs. The reason we charge is because this is our livelihood - we set aside an appointment time for you, reserving it so no one else can book that time, and if you don’t show, I don’t get paid, and there is usually no time so fill your time slot if you don’t show. If I let this go/didn’t charge for any no shows, I would be losing out on a lot of income! My clients also get two text/email reminders before their appointment as well, so there’s really no excuse! However I am understanding that sometimes life happens, I sort of deal with it on a case by case basis!

my mom works in a service industry similar to that, and it's only fair that they charge the full price because that's an hour that they could've scheduled someone else, but they scheduled you. It's really difficult to make a living in these kinds of jobs, so even though it was a mistake on your part, it would take from their income and it can be a big hit to their paychecks. It's annoying, but it's a bigger loss to them than it is to you and it's not their fault so they really shouldn't take that pay cut.

You were given an opportunity to cancel when they sent you the reminder. It doesn't seem like you forgot so much as just didn't bother. While you may have been too busy your time isn't more important than their time. In essence, you figured it was okay to not cancel and didn't take in to consideration the importance of their time and that they would just be sitting there waiting and then not earning the money they expected to. I actually feel like that's the part that's seriously messed up. Yes, it's probably annoying to you that they charged you 100% but consider it a costly life lesson that you most likely won't repeat.

I don't know if it's different in America but where I work in the UK, you get charged the full price of the appointment if you don't show because you have effectively taken a spot where another full paying customer could have been. We don't charge you for calling and moving the appointment beforehand but if you call during the appointment or after the appointment, we have to charge you. It sucks to be on the other end of it but especially with busy clinics, you know you could have filled that spot had someone had called. However, they definitely should have spoken to you before automatically charging your card.

Isn't it the same like not cancelling a hotel room? You often get a chance to cancel for free up to 48hours in advance, so that they have time to book your room for another customer again. But if you don't, they can't rebook your room again and therefore lose potential profit. It's the same with this appointment. If you had cancelled, they could have had booked another customer and just charged that new customer for the work actually done. It's a company's way to protect them from all the no-shows. As you said, you wouldn't mind being charged 50%. But if everyone has that same mentality, then a lot more people would just not show up. This might be common policy just in the EU, I don't know, but being charged full price for a no-show on your end, isn't something unheard of. Don't get me wrong, it does suck incredibly hard to be charged 100% for a service you didn't receive. But you did a good thing actually calling them and double checking they didn't make a mistake on their end. I hate confrontation myself as well. So for you to call and film it, really cool!

Here's the thing- As a licensed esthetician, most of your pay depends on how many clients you see and the amount of services you provide. I do understand WHY they charged you. When you make an appointment, that time is then unavailable for other customers. So for you to not show up without a cancellation in a decent amount of time, it means they've lost an appointment that they could have made with another customer during that time. However, I definitely don't think they should have charged you FULL price for the service, especially given your situation. I really admire how you handled the situation, though. It says a lot about you as a person to make the decision to go elsewhere instead of blaming the actual employees for a company policy.

Ok here’s my thing with the wax thing. They should NOT have charged you full price at all. Because while you didn’t show up and they had you blocked out in their schedule, and they should charge you for the time, you didn’t use any of their materials they need to pay for. So they actually made more money off of you than if you’d went and used their materials. NOT okay!!

It really depends on the business. Very busy businesses are going to have pretty strict no-show policies. If they are in the position where they were turning away other customers to hold your space then you will very often get charged the full amount. Think of the actual provider who is most likely working for tips, that person isn't getting anything even though the company is staying whole. Too many people have cancelled far too often for providers to not have that policy anymore.

I think you’re totally right in this situation. I’ve never heard of anyone charging the full amount. You did the right thing by calling to clarify their policy. I wouldn’t go back either. Like you said there’s so many more places, so their loss!

Okay well if you forget your appointment it would make sense to me to charge 100% because they could have had another client who paid the 100%

"Unethical" ?! 😂😂 The word that comes into my mind with this is "entitled" 🙄 The policy doesn't suck at all, Monica. It's a business. Travelling or whatever a persons reason is for missing an appointment, is irrelevant. They have to be consistent with their rules. You being "loyal" doesn't change that. I'm a receptionist in a hotel and we charge people 100% if they don't show up. We can't resell a room that someone already booked. It's probably the same with your appointment. It was either too late for them to fill your space or they had to keep it open for you in case you were running late. And if you don't show, they'd lose out on money if they didn't charge. You're not bad for a missing an appointment, it happens to us all. But perhaps just gracefully accept that it was your fault, not theirs 💜

Problem is when you book a time they expect you to show up so they do not book another client so they lose money when you are a no show....if you had 5 customers coming to see you and they were all spending $100 you expect to make $500 that day...if 2 people do not show now you have made $300 ...sucks but i see their point

That's usually how services like that work. The place that I work at doesn't charge for as long as the appointment is cancelled by close of business the day before, charges 50% for a same day cancellation, and charges 100% for a no call no show just for the fact that the time slot was set aside specifically for you and had absolutely no chance to go to another client. It's unfortunate for you, but the policy is fair

Unless there is something written that says how much you have to pay for a missed appointment then you should expect to pay full price as you wasted other peoples time waiting around when they could have had another client. I would go in person when you can. Then decide if you want to keep going there or not. You always get better service when you are in person rather than on the phone.

It's normal that they charge you 100% if you don't show up or cancel within a reasonable time. They usually tell you that too. It's up to you to tell them you can't be there, they could have had another customer in their eyes. Almost all companies do that

Not to bash Monica, but I HATE when people use "I've been a loyal customer" as a reason to get out of store policy. It's great that you've been a loyal customer, and I'm sure the salon appreciates that. But, if they wave policy for one loyal customer, they have to do it for everyone. And if they do it for everyone, how will they be able to make a profit, pay their rent, pay their employees, etc.? I do agree with the fact that 100% is too high to charge someone

First off, I LOVE YOUR VIDEOS, but It isn't about costumer service or corporate policy. I am a voice teacher. They could have filled your slot and made the money. I think you learned your lesson. It is not taking advantage of you. Honestly you are the one taking advantage of them. time is money, not matter what the job is. If you are in the entertainment business and you pay to rent out a space, but no one shows up, you still have to pay the space you rented. If I have a student who requested a time slot and doesn't show up, I need to be paid for my time just like the waxing place needs to be paid for the time they set aside. It really isn't about the service, it's about the time.

I don't feel like, as a customer, you should never feel like you have to prove you're a good enough customer for a business or feel you have to defend yourself in any way. You are giving them your money, not the other way around. You have the power to take your money elsewhere. As a business, it is their responsibility to serve you and prove THEY have earned the right for you to spend your money with them. Even taking 50% is really poor customer SERVICE. It's one thing for them to claim they'll take half the fee for no-shows; it's another to actually do it and then take more. They are crooks. It would have been impeccable customer service and have made you twice as loyal if they'd "forgiven" the missed appointment and let the bill go.

I had a similar thing with a gym membership. It was an 18 month membership and there was a line in the contract that I could cancel after 12 months with no penalty. The language was a little ambiguous so I asked the sales rep to clarify it. He agreed that I could cancel penalty free after 12 months. When I went to cancel at Month 13, the gym asked me to pay the $500 penalty. I told them according to our state’s laws, they were exercising fraudulent behavior by telling me one thing when I entered the contract and saying something different when I was trying to exit it and I’d be happy to take them to small claims court and/or report to my state’s business regulatory agency. Needless to say that was enough to get them to cancel the membership penalty-free. I was courteous the whole time but I wasn’t going to let them screw me over. In your situation, you should’ve checked the policy online and also asked “What is your policy for a missed appointment?” Instead of “Is it true that it’s the full price if I miss my appointment?” to try to catch them on their bullshit. But you live and you learn for next time.

As someone who has worked at music studios involving a lot of appointment slots and scheduling, I understand their policy. The employee was expecting to work and get paid for that section of time and it wouldn't be fair if they just let no shows go and not receive the money they were expecting to earn and who did their part to be prepared to earn (by showing up for work, getting the waxing space ready etc), and without having the chance to even fill an expected cancellation spot. Our mindset at the music studio was if we made a policy exception for one person (even if they were loyal), we would have to do it for everyone! At the same time though, if they told you 50% would be charged, it's messed up they charged you the whole price!

I agree with your outlook on the wax places no show policy. That is crazy and I would have challenged her since you were told or understood a no show was 50% of the service cost. I can understand if you were a repeat offender; however, with this time being the first missed appointment they should have either processed a payment to match your understanding or at least given you one free warning. Sometimes it is important to challenge a company when your gut tells you they are screwing you over and/or taking advantage of you. I am in the service field and I believe everyone deserves one free pass and at that point also provided with a reminder of the no show or showing up late policy when a reschedule is being requested by the customer/client.

I work in a dental office, and our cancellation policy is at least 48 hours notice. If you give less notice than that, we charge $50. If it's your first time cancelling/not showing up, we'll usually waive the fee and reiterate the fact that if it happens again, you'll be charged. Never heard of charging for the full service though!

I work at Massage Envy as a front desk and when a client is in that situation we either waive the fee if its their first time no showing, but if they have done it multiple times we only charge 50% because we only need to pay the therapist for their time.

I see both sides of the no show thing , as I’ve close family friends in the beauty / hairdressing industries. On one hand I see where your coming from , but on the other I see where the shop is coming from , because when you no show , that’s a spot someone else could have taken, this is their lively hood , and you not showing they’d be (as you siad) $100 out of pocket , it kind of erked me that you didn’t think to see it from their side , what if everyone on one day decided not to show up? Because it’s not a big thing ? They can’t get anyone to fill that spot so they’re out of pocket , even if you’d called to cancel 30 minutes before the appointment, They might of been able to have someone else book in for your time !

I have been to many salons and have seen many different no show policies. Many charge half price if you call less than 24 hours in advance, but if you don't show then they charge full price. I don't think it's unethical I think it's a policy they are following and you should have been more informed. They most likely work on commission and if you don't show they don't get paid. Most places also don't tell you their cancellation policy unless you ask for it. I work at a hotel and our policy is 24 hours as well and we charge 1 night of room and tax for any no shows or cancellations who don't make that cut off. Use this as a learning experience and just be more informed next time.

I do agree with what you're saying to an extent. A lot of doctor's offices are the same way. But I'm going to play devil's advocate here: If you don't cancel your appointment then they are unable to schedule someone else during that time so they lose money. But I agree it shouldn't be full price since they don't have to use any product.

So working in the service industry (im a hairstylist) typically when you no show to an appointment there is a 50% charge which is why they always ask for a card to put on file. Its usually a no show fee because in the service industry people get paid commission and you not showing up to your appointment is them losing money since they dont get paid if they dont do a service. However you should not have been charged the full amount. You have every right to be upset that they charged you the full amount especially if at the beginning they told you it was 50% but in most places that you schedule advance appointments and dont show up expect to pay a fee. I say most places because my salon doesnt have this policy in place but it really is upsetting to us as stylists when clients dont show up to their appointments and they dont call or anything when we take the time to send out reminders. What some people dont realize is that we rely on people to show up to their appointments to earn a living and some people dont take the service industry seriously so they dont care.

contracts>loyalty

Something you need to realize being in a service industry such as a salon business, it’s extremely irritating for the provider to block out an amount of time for you to not show up when they could have given that appointment to someone else who really wanted it. The service provider depends on your business, that is their living; they don’t make money from social media they have to schedule clients for a service to make their money. It is not taking advantage of you, they are simply protecting themselves by charging you. I am not in this industry but have many friends who are that have been affected by situations like this where they weren’t able to charge anything at all for a no show and had to turn away appointments from people who really wanted a time slot; they not only lost out on the original service but turned someone reliable away. I really don’t like to get heated but recently your vlogs (which I genuinely used to love) have gotten on my nerves; you come off entitled-like the service industry workers owe you something; then you revel in the fact that you can order things from a screen and not have to talk to anyone. Funny that the second you’re unhappy you want someone to talk but when you don’t get your way you threaten to take your business elsewhere.

I work in retail where there are corporate policies but I've seen customers fight and argue about a policy and usually managers will cave and wave the fee especially if they are a loyal customer so there are ways around it. People work hard for their money and to just charge someone full price for a service that they never receive is unethical. We're all humans and life gets crazy sometimes and we miss appointments. My mom is a hairdresser and she doesn't charge her clients a fee if they miss an appointment. I've never heard of that

It’s because they could have filled your spot and made the 100% profit, if not more. It makes sense at the end of the day.

I responded to your tweet when this happened (+ you replied back to me which im forever grateful for), but as I said then as a hairstylist i can say that most salons/spas do charge some %, but not the full service. And some places ive worked at didn't charge at all for no shows! So to me, its really unethical. And I work in that business.

Did you sign forms that stated 50% or 100%? I'm paid hourly and when someone doesn't show, I've had employers ask me to clock out. So I don't get paid. So instead of me clocking out, I've had employers charge a fee.

They charged you the full service because they could’ve had another client in the time spot that you had. If you’ve cancelled, then they could’ve scheduled another client. If you go to a specific person, they kind of rely on returning clients on making money. So by not showing up, you’re costing them their time. If this makes any sense.... I’m going to school to be an esthetician and this was one of the things that is recommended to us to do when we have no shows.. of course not everyone has to do it but this could’ve been a reason why their policy charges full

If you booked a flight, but never arrived at the airport, would you expect a full refund? What's the difference? Their response was completely appropriate. Don't blame them for running a business and having established business policies.

They can choose to charge the full price, and you can choose to go to a different business, and I agree be nice to customer service people, they are following a policy they didn't create. From the video they'll gain some business from name recognition and lose some potential business from a bad review of their policy.

I would be livid. I hope they give your money back!!!

I think that is fair. They set aside a time slot for you. Because you did not cancel, they were unable to book in another client and didn't have the opportunity to make up the lost revenue.

Did you sign a contract with the spa? I’d check to see what it says. I’d be odd if they have that policy and you don’t sign for agreeing.

They should charge you 100% because you took a spot that they could have sold to someone else. You gave no notice so if they only charged 50% then they’re missing out on 50% of what they would have made. Each place can have its own policy but with no notice at all I think charging 100% is correct.

Do you expect the employee who does the waxing to only make 50 % while you had your appointment ? They run a business not a charity and employee's rely on a paycheck. Maybe they turned down another customer because of your appointment. I believe they should charge the full rate.......thats life.

They deserved to charge you, because by not showing, you wasted time that they could have spent on another customer.

So I am a receptionist at a hair salon and day spa...and we usually allow a 24 hour in advance cancellation or we "charge" your card, but normally we never even charge the cards unless someone no shows 2-3 times.

I dont think its reasonable for them to charge you 100% or even at all when its the first time youve missed your appointment. Since you've been loyal for 7 months you shouldve at least got one chance. By charging the customer full price for the first time they didnt show up for an appointment just makes the customer annoyed/angry, hence making them to never come again which seems like a stupid policy to me. Judging from the comments this sort of policy seems quite common in the US but if a company did this in Hong Kong im pretty sure it'll close down very quickly. Yes, the time slot may have been wasted but the materials have not been used. I can only justify a no show fee for something like restaurants which have already prepared/bought the food specially for your booking and will expire.

I definitely agree with you but on the other hand I do think they need to charge something for missing an appointment. People at my work do it all the time and it kind of sucks for the people doing the treatments to sit around but I do agree that 100% of the treatment is totally wrong!

I completely agree with you and I think what they did was wrong, my family owns a pizza store and if someone doesnt come to pick up the pizza we offer it up as slices or to the next few willing customers. If I were you I would not go back there!

A reputable no show fee is $25-50. They chose the customer service they provide. You SHOULD find another place, a better place. And the first no show should be waived. DO NOT return.

You made an appointment in good faith. However, when you do not show up you have taken away business from them, because they could have filled that time slot up with a paying customer had you cancel prior or not made the appointment. It is fair that you had to pay full price, because you committed. The person doing the wax is left in the lurch and out of money.

I don't mean to sound harsh or mean, but I really think its a fair policy. They make money by you being there and you made an appointment. Why should they not make the money they're counting on just because you forgot? Especially if they sent you an appointment confirmation text. Sorry, but its on you and if that's their policy, then it sucks, but its the way it is!

6:21 i didn't have anything to offer😂😂

In spa's or service type places like this, the practitioner is paid per client not per the hour. No client=no pay. If the policy sayd the charge is 50% of the fee for a no show, I would dispute. It would be almost like Tarte cancelling on you the same day when you committed when Nars wanted to work with you that day. You don't get paid.

If you want to dispute the charge look up their no show policy on their website. if they told you 50% they should have charged you 50%. End of the day business is business!

Start going to European wax center they are nation wide and I just looked up their policy and you receive 2 warnings free of charge for either a no show or more than 10 minutes late counted as a no show! I think this is a much more reasonable policy and I've always had a great experience there!

Charging full price is ridiculous. And then the way it seemed like she knew you were upset and then was just like, “ok Monica have a good day”. Horrible customer service and like you said, there are other options out there so definitely a poor business decision on their end. Yeah, I would never go back there either and I would also dispute the charge with your card company because you didn’t even receive the service

See what the policy is for no-show. Most places are 50% but others might be full prices. I don’t think it’s f*cked up... its policy... things you may need read before going... just as medical appointments ect ect.

i think it depends where you live ect. in norway it's very standard to get charged the full price if you cancell less than 24/h before, or just don't show. but yes i think it's wrong, it's just that I'm used to it

you should have canceled when you got the text that's your fault you made a contract with them and you didn't do your part they were there and were waiting for you they could have had another client during that time

i get that that situation is fully annoying, but in there defence if you had told them you wouldn't have showed they would have been able to make that money with an available customer by filling that booking, but because you no showed they're essentially losing money if they don't charge you.

I don't think they should charge. I also work in customer service, and good customer service doesn't charge for that (or at least will only charge $20 or something lower). Or, most places waive your first no show fee.

It is your fault. Your appt. your responsibility ! It is within their right to charge you. You lost them money by not showing up. When you first went you would of signed a waiver.

I just tweeted you !! But on Waxing The City's website they say their cancellation fee is only 50% of the appointment value.... i honestly would call again and ask to talk to the manager or something because their policy stated online is different from what they told you on the phone

Monica, I get waxed too and have NEVER had this issue. I have been going to a place for 2 years now, go every 5 weeks and make my appointment for the NEXT time when I get the initial service. They allow me to call and change the appointment when it gets closer to time or call and say that I'm going to be late. And I know not everywhere does that but they're also a large corporation and that is probably their policy. I just feel like if you're making an appointment for your time, they should allow you to change it/modify it, etc. and you not be penalized when you make a mistake. Also I only pay $40 so maybe you check out other places anyways!

I wish you could have explored Cincinnati more. It’s a great city... COME BACK!!!

I’ve been binge watching your videos and I’m so glad you uploaded! 😬

Loyalty to a company really means nothing, they don’t care if you’re usually a good person :P it is a bit unusual for them to charge full price but unfortunately you just have to deal with it since you forgot to cancel it

You should check their website for a written policy. If it says 50% then I'd call and mention it again. If they do nothing then take it up with corporate (if you think that's worth doing). If it says 100% then of course it is what it is. 50% makes sense to me because that was lost time for the employee, however, they provided no service so I don't know why they would expect to get 100%.

i would call the waxing place and flip out....my waxing place (European wax center), gives you one chance if you don't show up. like no consequences the first time you miss an appointment but if you miss multiple appointments then they charge you half the price

In regards to the waxing place, I'm sure they take advantage of their customers all the time...people miss their appointments alll the time. Not to mention that they're scheduled automatically, without any confirmation from the customer at all. Absolutely ridiculous!!

Side note: No Big Climb vlogs this year??

I think it's fair they charge you full price, since you did occupy that time when someone else could have gotten it. Most of the stores (in Denmark) charges you a certain amount if you don't show or doesn't cancel before a certain time. I don't know about your waxing place but usually they will inform you about it. But non-attendance shouldn't be priced as the full price. There should be a certain amount, imo.

the person singing in the background when monica is talking about hard-boiled eggs sounds so good

Just watched your interview on Sara’s podcast, related so much to what you guys were talking about! So glad to see you uploaded!

A lot of places charge you for not showing like that. That’s your responsibility to cancel if you can’t go. As someone in healthcare who deals with this daily you are wasting a company’s time when they reached out to you to confirm and all you had to do is pick up the phone and change it..... Just an every day adult responsibility don’t feel like doing that then suck it up and pay like everyone has to

On the whole no call no show thing...if it was in there terms and conditions, you’ve gotta just let it go. I think it really depends on how they pay their employees and if they’re actual employees or contracted. My hairdresser charges full price for no call no shows, but she’s very up front and clear about it. However, she’s also works independently so all money coming in goes directly to her business versus being a part of a corporation like Super Cuts or something. It does suck though. Sometime places like that will have a one time grace period/forgiveness thing they’ll do if you ask.

I’d dispute the charge based on principle alone. It’s super easy..you can summarize or provide a link to their policy stating 50%, and let it be handled from there.

I've worked in a gym/spa, and we always charged the full price of service for a no show/late cancellation. They prepped and waited for you, and you didn't read their disclosure/policy.

WHEN I SAW THAT CINCINNATI SKYLINE UGH 😍😍😍 so in love with my city. 💗

A year late but I hope you enjoyed Cincinnati. I live here and people not from here usually say they love the city.

I was born in Cincinnati! I don’t live there but I do live nearby and I love it.

you should call them and tell them that they overcharged you for missing the appointment. they either messed up or lied and either way need to fix it and refund that money.

Did you sign anything that said you would be charged? If not, file a chargeback. They shouldn't make a profit for nothing. No service, why should you pay? Seems insane to be charged the entire amount.

I applied for an internship their and they denied me

i don’t think they should charge you, if you didn’t cause them to waste their product then they shouldn’t charge you at all. If a portion of their product would be wasted because you didn’t show up then sure charge you a portion but absolutely don’t think they should charge you 100%

Umm.... I think it makes sense for them to charge you the full price... especially if you had an appointment with them... since technically someone else could of taken your appointment and paid instead.......

Look at the contract you signed with your waxing place ( it may have been emailed to you when you first started going there, or ask them to email you one ) and see if their policy is on there or online! If not, you can get your money back.

Yes that’s really messed up. Call and talk.

I 110% agree that they should not be charging you the 100% of the price because you never showed up so why should they charge you when they did nothing. I understand charging you 50% of the price because you didn’t show and they could’ve filled the spot but they have no right to charge you the 100%

Check out SugarPlum in Seattle, they have a few locations and I've always had a great experience there!

I think that was wrong of them to charge you full price... they truly just made money for doing nothing. A portion would have been understandable. I think you are 100% in the right for not going back. That is a terrible customer service experience to be charging clients 100% when they no-show. Especially if this is your first time no-showing.

If they charge people full price for not showing up, they probably LOVE when people don't show up because they still get paid for doing nothing. Sheesh!

I'd be mad about 50%. That's a crappy policy. You can make your point without being mean, and if they're not willing to work with you, then it doesn't seem like they care about you. Personally, I would find a new place.

I just recently started getting my eyebrows threaded and go to this places called shanti and they do a really good job at reasonable prices, and usually have Groupon deals. If you’re ever interested in changing from waxing to threading they have a few places around Seattle!