This is Why People HATE CAR DEALERS | Live Phone Call with Car Dealer 

I tried reaching out to Caredge through the website but my inquiries were never replied to.

@@jacksampson7711 They want 1000 dollars to do this?

So can you help negotiate a deal for a used EV to get it to 25k and then assign the 4k government rebate to the dealer, thus netting the dealer 29k. I'm interested in some but the prices advertised are in the low to mid 30s so it seems doable. Is that possible?

@@scarystories190 Well they still never reached out to me and I did not see a link for a subscription.

Promo code??? :) 🙏🏼

Exactly! Restaurants, Dealers, Grocery stores.. so sad

I Agree boomer!

Seriously what has happened to customer service??????

@@leedanielson7452-- people aren’t properly trained now. It costs money to train folks.

@@leedanielson7452 Businesses found people were willing to put up with crappy service. What they care about is the price and availability.

yep same

Absolutely

I have experienced that too

correct

Very true. Its sad

😂😂😂

@@Snowboarder16 Never buy brand new and NEVER set foot in any stealership.

@@mattrowan2680 if nobody buys new where will your used cars come from LOL? the used car factory?

​@Cory69 Most " new" cars are used cars . Why because the dealership drives them either as a promotional vehicle or when other potential customers drive them. Oh, the dealership drives them around the dealership as well. What makes a car new is the fact the vehicle hasn't been registered yet.

"the government needs their taxes too" lol, as opposed to the deaker getting taxes? Lol so ridiculous.

Along with a couple more or at least their has to be a legit dealership that scares all dealerships by giving customers exactly what they need

Worst thing is that, there was supposed to be a new act going into effect (CARS act, was supposed to go into effect 31 July) that was supposed to help alleviate some of the fishy dealer bullshit -- and it got cockblocked by the big auto groups and is currently on pause...

​@@Munky332yeah, because they are in bed with the politicians and contribute tons of money to them.

Buy private party. Problem solved 💡

Yup

That dealer did you a favor! Now you don’t have to go in and waste your time.

That dealership manager is totally ahole jerk, I’d go down there and look at for about a minute and then say hey I think I change my mind and see there impression on there face and laugh all the way to the bank😂

Good luck, Ryan. There are still some really good Mazda dealerships out there that will treat you right!

Why would you need to make an appointment? I just go straight to the dealership. The one time I stopped in to look at an MX-5 I was allowed to sit in one without any hesitation. That was in Tucson, Arizona. Maybe things are different out west (California excluded).

I made an appointment so that I wouldn't be wasting my time 😅

If you're truly interested you can enter the stock number into the car edge site and find the seller.

North Coast Subaru, Glen Cove, NY

Garden city Mazda I believe.

@@angeloy6647 yup a simple google search using the stock number and mazda

2 party consent state?

I disagree. They are awesome at talking to you, emails and texts when they want you to visit them in person. After the sale, crickets.

Not here in SoCal, I had little problems when I asked for otd via email from 10+ dealerships

But they are though. This whole tactic of not being straight with a OTD price is because they want to sell you everything else. Financing, extended service, value your trade etc. But I bet if he said he was ready to buy today he would have got the sales manager.

I sold cars for many years and these 3 so called car experts are clueless as to why this happened . There are obvious reasons why none of the salesman and even the sales manager did not give a OUT THE DOOR price on a car when you tell them that you are just in the research phase and will be shopping other dealers . I sold a lot of cars when other dealers gave out the door prices on a vehicle. Many times the customer paid more money on the car they bought from me then at the other dealer.

@@bradmyers7109 yeah not to completely take the dealers side although they do work off commission so you know the customer in this case is obviously wasting the dealers time. They’re not a serious buyer.

It's because consumers are getting more knowledgeable now thanks to RU-vid channels like this. They get calls everyday from people looking for price quotes, and assume at this point they will never come in and buy if they aren't local. If they don't want to give an out the door price over the phone, just tell them to come into the dealership office, this customer service was pathetic.

Total BS dealership

Stone cold liars. Obviously not trustworthy.

The old "what kind of payment are you looking for" jig.

yea, dealers paid off state legislatures to have rules against it. That is why our Teslas are on Native american lands.

Lol when I bought my last car, it was dark and began pouring rain. The salesman pointed to the aisle of the car I wanted to test drive and said he'd meet me there, I walked so far and then the door was locked. I stood in the rain for 5 mins wondering where he was. I should've just left.

Although this was in ‘02, I visited a dealership looking to but a new truck. I walked around the lot and then went inside. They were salesmen and staff standing around talking and drinking coffee, but no one bother to ask if I needed assistance. I did, since I can’t buy a truck without them selling it, so I bought one at their competitor. Night and day difference.

Same Igor. When I sold cars. You tried your hardest to get a sale or you were fired.

No. We need car dealerships to give customers this experience. Do you think manufacturers can take care of customers this well?

These crap call-ins & hold-ons happen most everywhere we call these days!

@@lovetohuntlovetohunt6241 they just ain't hungry enough. It'll get there

@ebf1003 I hope so lease is up the end of June😳

I have no problem saying no and walking out.

I agree, they will do anything to get you in that showroom. In all honesty, I would probably call back/visit/send an online inquiry if I was really interested in the used car in question.

They could have just said they are unable to give out the door over the phone, and cited a bs dealer policy. Putting them through the hold ringer and ultimately dumping them on a unused extension was most certainly going to have the customer refuse to even think about going in.

CarEdge should play this same game over and over again, various dealers, various states. The data should tell them it is not ineptitude, most dealers simply just want you to come in. Period. Eventually, you MAY get a price, but I would not say that is rock solid. Even email, same thing, try and get a response. Better, and at least you are not hanging on hold.

You're not wrong and I really hate the dealerships in general. But I have to say- across any industry really- who should you focus your time on? The customer who is right in front of you or the person on the phone who is kicking tires/testing the waters. As an example, It used to piss me off to no end back in the day when I was at the auto parts store ready to buy and I am being interrupted/delayed by some customer calling the store to check prices. Fuck that, I am here ready to spend money the person on the phone can come down here or they can wait. Different industry but same concept really.

This

OR can't even get staff.

Last fall I dropped in at Findlay Toyota in Henderson NV while my grandson was at batting practice a mile or so down the road. I had to hunt a salesman to inquire about some 2023 Tacoma pickups that were on the lot. The base price for all of them was MSRP plus a $2,000.00 "adjustment" before all the other add-on charges. The used 2020, 2021, and 2022 Tacomas were listed at nearly new retail price. The salesman was polite but firm that they did not negotiate on price. He said that they have lots of people who will pay what they are asking and that almost all their vehicles are sold before they get to the dealership. I told him that was fine for them but I wouldn't be buying anything under those conditions. I hear that Toyota is still selling enough vehicles to avoid being customer friendly on price. I'm not interested in a 2024 Tacoma because they added turbochargers to the engine. My current truck has turbos. I never accelerate hard enough to kick in the turbos unless I'm in a situation where I need to pass or get out of the way in a hurry (I kick in the turbos only about once or twice a year), but one developed an oil leak around 60,000 miles. Turbos are just a repair problem waiting to happen. I'm considering a Nissan Frontier and we will see how it goes.

@@JeffRyman69 Toyota has lost their touch

Toyota of Naperville, Il called me to ask if I was interested in a Land Cruiser First Edition. I asked what their price was and they hung up on me.

@@JER-mw6md 🤣

@@JeffRyman69 Our Toyota dealer here is the same way!

I stopped at a local Ford dealership to get antifreeze for a Taurus. After standing around for 15 min in the parts department they didnt even HAVE ANY!

Not totally true.

Absolutely true! 100% correct. Every single slime ball will be there with their hands out.

Only if they got your name...

The food is on the plate

Agreed. I'm not begging anyone to take my money.

Check out Earl Stewart for some comical mystery shopping events.

In all fairness, a dealer is not going to give you an out-the-door price since the person calling may be a competing dealer. No, I don't like dealerships at all, but I can see there are certain things they won't do that are understandable.

@@robj2704 Or.... it could be a customer. Giving someone the price of a car should be a straight forward process.

@@robj2704 while I see that, when shopping used cars that don't have like models everywhere, price checking competition is less likely. Me, I'm simply looking into why the car is advertised at or below market, and it's usually because of high reconditioning fees, forced adds, and/or high doc fees. Some are more plainly disclosed somewhere than others. Other dealers at least reveal some of those if they have an express online shopping process that will show the price without having to give out personal contact info just to see "your price" (throw-away email addresses are great for that, BTW).

Except that you're talking to somebody in the other side of the world that has probably never even seen a walmart in their life and never will. And English would be their second language.

That's a real asshole there!

Just out of curiosity. If you talked to 10 tire kickers, how many would turn into buyers.?

@@user-ry3xp7rv8m Honestly, it depended on the sales person. During the interview, I took a DISC test to see what kind of a personality I was. I was considered a High S which the sales manager saw that as a plus because I would empathize with the car buyer better than those who were D personality which are the usual salesman types (again, what I was told). But secondly and closer to answering your question, that really depended on who the sales manager was. There were 2 sales managers that I averaged 7.75+/10 vehicles I could sell under (I showed off the car but the manager did the numbers). And things were ok. Toward the end of my time there new managers showed up who were only interested in their commissions and not selling cars. I went from 7.5 to maybe 2/10 because if the commission wasn't enough, they were create ridiculous numbers to turn away the customer, making my job harder. Again, I wanted to sell cars to sell cars with a positive car buying experience. These guys were only interested in commissions, which is not my personality. Hence why in my car buying experience, there's been a bit of a clash of mindsets. Anyway, that was what it was then.

CarEdge has a buyer’s service to help you cut through the BS.

@@1wadesdad yeah for a thousand bucks. I'd rather do the legwork myself

Then stop fucking buying from them by used just to avoid them

​@@tankprohp I agree, but some of my phone calls had nothing to do with me buying anything from them.