Hi GS, This is Darren from Wythe Windows in Ramsey, NJ. With us you are buying directly from the manufacturer. Other's like, Zola, purchase their windows overseas and resell them to you. We make our windows at our state of the art fully automated facility in Ramsey, NJ. This means that we are able to fully customize your windows with faster lead times and more competitive pricing. Email us at info@wythewindows.com we are here to help you :)
when the handle is turned halfway, my window tilts open. when the handle is turned all the way up, it should turn open like a door, but i cant turn the handle past halfway. any suggestions
What you're describing is an EU version, of "tilt first" mechanism. It's a child protection version. You can't do anything about it, since it's dependant on the mechanism it'sself. In order, to change the positions, the whole lock should be replaced, for a standard version.
