Hi just got the 20g tank and I have 2 baby goldfishs inside. I set up the tank Monday at approximately 7 pm and added both fish at exactly 12 am on Tuesday. The problem is the water for foggy, and there's no improvement, and today is already Thursday. Do you think there's a problem with the filter?
Hi there! We have an article that can help with the cycling of your water, if interested please check it out here: www.petsmart.com/learning-center/fish-care/healthy-aquarium-water/A0083.html. Did you also prime the filter by adding water to it? The tank should have come with a manual that includes set-up for the filter. If it is still not working, you are able to return the item for a refund or exchange within 60 days with your receipt. Please visit the link here ptsmrt.co/6015El81R for our full return policy.
I did everything stated in this video and on the manual and for some reason my filter isn't working correctly. The water is not coming out of the filter
Hi there! Please be sure to prime your filter by adding water in to the top. If it is still not working, you are able to return the item for a refund or exchange within 60 days with your receipt. Please visit the link here ptsmrt.co/6015El81R for our full return policy.
Hi there, if you are experiencing issues with your product please reach out to us on another social media such as IG, FB, or Twitter so we can look into this further.
I bought a Topfin heater to save a few bucks. Big mistake. It was fine for a few months but then one morning all my fish were dead and the water was at 95 degrees. Never buy a Topfin! And yes, the water was at the correct level relative to the heater.
Hi. Is there something to put in the filter to prevent fish getting stuck in it? After just a few hours, one of my fish has already died after getting stuck in the filter.
We are sorry to hear about your fish. Can you please send us a private message on another social media such as FB, IG, or X so we can look into this further?
The filter cartridge used is the TopFin PF-L. Unfortunately, we are unable to recommend other filter cartridges at this time due to that cartridge being the one that comes with that specific filter for the tank.
I bought some fish food from petsmart and used a pinch of it. I then realized it doesn’t sink and I have red claw crabs which need sinking food. Do I get a refund since it was very expensive and I can’t use it
Hi there. You can return an item for a refund or exchange within 60 days with your receipt. If you do not have your receipt, a store associate can pull up your transaction with the phone number you provided at checkout. If you did not provide a Treats phone number, a merchandise return card for the most recent sale amount will be issued. Please visit the link here ptsmrt.co/6015El81R for our full policy.
Hi there! We would love to get you connected with our PetCare team, so they can assist. Please send us a DM on Instagram with your contact information and the store location nearest you.
Is this the tank you are asking about? www.petsmart.com/sale/weekend-sale-4/deal-6/top-fin-led-aquarium-5304019.html?gclsrc=aw.ds&gad_source=1&gclid=Cj0KCQiAkeSsBhDUARIsAK3tiecTCq6nHnjyMWJsDb-d1O1zdtyLGQ_v6QczCER0GcSt7iPnZI9Cf5AaAtG8EALw_wcB
Hi there! Yes, you will need to put the heater in the water to heat the water. Additionally, we'd like to connect you with our Pet Care specialist to assist further. Can you please private message us on Instagram or Facebook with your full name, email, phone number, and your local store location?
@@petsmart well it did crack during a water change but I'd say it's nice, don't worry I got my betta a starter tank with the thermometer and the net and she is fine in it.
ive had this tank for about 3 years, and it normally has a gentle buzzing sound. if its anything louder than a gentle buzz, try adding a bit more water directly into the filter and just letting it run for a few hours to see how it does.
