Toyota warranty issue raises its ugly head again |  

Andrew, I worked in a Toyota service department for 2 years. I was in the shop though. What I saw was that anyone who had any know how, some morals and a brain in their head, was pushed out and replaced by a puppet. This included myself. I was there for a particular reason as a young man. To start and complete my apprenticeship for mechanics for the company I admired since I could say the word “Landcruiser”. As an 18 year old, I was smart enough to be trusted with basic mechanical work, which I performed, while being paid minimum wage. I worked those conditions for two years before I finally realized I was being screwed, and I left. I had heard, “keep working hard, we’ll give you an apprenticeship” too many times. From my experience, they treat the sales people well, so they perform well, but the same is not said in the service department. Really sad isn’t it.

They are like insurance companies - all sweet and smiles when selling you the policy - the moment you make a claim you are treated like a criminal 😡

First of all, it is actually corrosion that's the problem - but it's internal corrosion. The transfer lever has a spring under the cross shaft that is compressed by lifting the lever up. The spring is retained by a circlip. Over time, irrespective of the way the vehicle is driven, the sliding section of the lever and the spring/circlip rust. As these are finely machined surfaces with a very close tolerance, the lever first becomes difficult, then impossible to lift. The only permanent fix for this is to pull the lever and housing off the vehicle (incredibly easy to do), clean everything up and fit a new spring and circlip, then put it all back together with a high quality waterproof grease, then regularly 'exercise' the lever. The factory seals on the housing just can't stop the formation of condensation inside the lever housing. It will be a repeat issue if not completely addressed as above, and should be addressed this way under warranty if the vehicle is still under warranty. It is not a fair wear and tear item - it is a warranty issue. I would ask Toyota for proof they took the lever off, cleaned it, replaced the spring/circlip, and reassembled it with waterproof grease. If they can't provide proof they did this (rather than just working the lever loose by repeatedly pulling it up and down) ask them to do it properly under warranty otherwise you'll be back in the same situation again very soon.

My god Andrew this was one of the most enjoyable videos I’ve watched. You tackled every single issue head on and nailed all of the issues perfectly. Well done to you sir, these companies should be ashamed and it’s blatantly obvious what goes on. I hope this gets momentum and the scum appears on the surface so I can get scraped off! 10/10 Andrew. Soooo excited for the follow up. How you didn’t swear…..😂

All of us who may only ever buy one new car (if that) need you to give this all you've got Andrew - Well done and thanks,

I drive Isuzu Dmax for two tears now. After about 40000km vibrations during breaking appeared. The Isuzu service stated that front discs are bent and they replaced them with new brake pads under warranty. I was very surprised that they made it this way. I live in Poland which is very small market for pickup vehicles (there are only 2 new Dmaxs in my town which is 450000 people). They said that they know this problem, it was caused by bad type of brake pads, that's why they decided to reply whole front brakes. Thank you Isuzu 🙂

Andrew is very right to ask Toyota directly as the corporation should be held accountable for their Dealers actions.

Good move Andrew! Very unfortunate that "ordinary" customers are sent completely into the woods with complaints... So thank you for raising this. Good luck and will continue to follow and support it. Regards Pepijn (Netherlands)

We had nothing but issues with Toyota Australia and Ferntree Gully Toyota here in Victoria regarding our brand new 2019 Lc79. It kept popping out of 1st gear. Toyota Ferntree Gully repeatedly said there's nothing wrong after a "test drive." it wasn't until more of these issues started popping up and when I mentioned this to Toyota Ferntree Gully the service rep asked me if I actually had this issue or if it was something I had read online, they even started asking how long I had been driving a manual car for... WTF. The issue was extremely dangerous when it REPEATEDLY popped out of Low range 1st gear in the high country. Very scary with my family in the car. We purchased this car as a tourer, it more kms touring than running around the shops. FINALLY Toyota Australia issued a service note that certain landcruisers with xxx vin had had an incorrect first gear 'cog' installed and that it should be replaced under warranty. FINALLY after 4 visit they agreed to replace the first gear issue. But this was only th start of the jsjses!issues!!! I immediately had vibration issues through the car. I returned a total of 6 times to Toyota Ferntree Gully and the excuses they gave me were HILARIOUS. They started blaming the accessories on the car; they blammed the tyres, the bp51s, my canopy, roof racks and even my bull bar.... I actually recieved a letter from Toyota Australia that they would jot authorise their dealers to look into my issue unless the "heavily modified" car was returned to standard... Yup I called Toyota aus and they said I even had to remove the sound insulation... Again, WTF. Long story short, ended up a friend of a friend who works at Nunawading Toyota who did me a solid and had a look. IMMEDIATELY he said he knew what the problem was. The incompetent baboons at Toyota Ferntree Gully had done a half ass job at taking my gear box out. They got lazy and removed the gear box without removing my arb sliders and cross member and just smashed the gearbox in and out (there were marks all over the box and body). As a result they knocked out the spigot bearing! How the f$&k do you manage that and then BLAME THE CUSTOMER for the "heavy modifications" to a lightly modified landcruiser!? Toyota Ferntree Gully and Toyota Australia ended up admitting wrong doing and replaced the clutch, flywheel and bearings inside the gear box. No apology, no nothing!! Andrew this has left such a sour taste in my mouth I will never ever buy another product from Toyota Australia again!! I'm not dissing the cars, I'm saying buy a Toyota and just know that Toyota Ferntree Gully and Toyota Australia DO NOT GIVE A S&$T ABOUT UOU ONCE THEY TAKE YOUR HARD EARNED MONEY!! sorry for the rant. I hope you resolve your issue in a timely manner.

I had a similar experience when I took my 70 series in for its 1000 km service and I mentioned that the rear springs had a very loud squeaking noise and was told after the service that as I had after market suspension it was nothing they could fix. No after market work had been done on the vehicle at this time.

Yep, I caught the Toyota service center in an outright lie with regard to them EVEN LOOKING AT MY TRUCK when I took it in for an issue under warranty. I asked them to diagnose a suspension-related issue that manifested itself through noises over bumps/rough terrain. They called (late that afternoon) and said they "took it on a thorough test drive, and couldn't reproduce the issue." By chance, I had taken a mental note of the exact mileage on the odometer when I dropped it off, and when I went to pick it up, the odometer read *exactly* the same....

Hm, I drive Toyota, but in Norway. No warranty problems here.

Sounds exactly like what happened to Landrover here in the UK. Small components breaking, service saying it was out of warranty etc and then they just stopped caring about providing a decent product because the sales guys were and are so good.

Great video Andrew. Keep them honest and educated on quality and customer service. Best wishes Jason from Melbourne Australia.

I understand why one might think it's a good idea to buy a modern vehicle, but I cannot overstate how great it is to spend less money on completely rebuilding an older vehicle into a bespoke beast that out performs anything you can find in a showroom in both capability and durability.

In my personal experience it feels like one has to fight declined requests 3 times. It feels like most people give up along the way having been fobbed off or not wanting to be seen as trouble makers. Being polite and not accepting the fob off seems to work. And does not even take that much extra time.

Well done to you sir, it’s always a confrontational situation when dealing with warranty issues. Please keep us updated with the latest developments, keeping my fingers crossed for you.

I have had the opposite experience with my Toyota dealership in Coffs. I had a blower fan start whining after the warranty had expired on my Fortuner, yet they replaced it under warranty anyway. They were also fantastic with the DPF issues early on and always did the right thing. Maybe some of the problems are part of the business management style of the dealership franchisees.

Hey Andrew, long follower and ex-Saffa. I would just like to say good on you for pushing Toyota for an answer, their excuses and blaming the owner are not good enough. Looking forward to the follow up video! Also, just to rub salt in the wounds, my 15 year old 260000km NS Pajero (Tupperware Princess) has not once ever not engaged 4wd or Low-range correctly. Oh what a feeling ;)

The quality of everything we buy continues to plummet yet prices are soaring. A 12 month old Australian icon 4WD (with a premium price tag to match), and they want to quibble about a simple QA/QC issue for a basic part that should never have failed? The Toyota dealer MUST know who you are Andrew. And if they are happy to treat YOU like this, just imagine how the average owner who is not a media personality with 300,000 subscribers on their RU-vid channel is treated. It seems our cars are intended to be thrown away after 5 years now, once they are just out of warranty.

I like it when Toyota delivers your new car with the steering wheel off centre. Oh what a feeling.

It sounds like a John-Cadogan-Story.

We have been done by Toyota on a new 4WD, we recently sold because was too tired going back and forth. Challenges times.. waited 7 month for the bloody thing. First year we had the steering intermediate shaft failure resulting on a clunking in steering, which they tried to challenge was due to heavy off road use and then we had the steering rack ends on both sides rust away by 38,000kms and a driver side CV eject itself which was blamed on a standard 40mm lift by TJM. While I can understand the lift, could be linked - what I cant understand is because we disassembled the front shock tower track side, to reinsert the ejected CV so we could continue the 4WD track out of the Victorian High Country back home they voided the warranty on any part of the driver side suspension as we preformed this work on the side of the track. They also then advised since the ejected CV is likely linked to the 40mm lift, they also now void all suspension warranties which include the front differential. So fed up, that we just sold it 3 weeks later. True story and one only around 3 month old. The warranty situation is getting a bit beyond a joke, especially if you had heard how they talked me into buying the 4WD for exactly 4WD use, off road on our RU-vid channel and even part of the sales tried to sell me a lift and GVM upgrade from factory which they also confirmed if you get lift even done pre-reg the warranty on these suspension parts are still void by Toyota but are then warranted by the company in which Toyota select to do the lift, but they don't tell you any of this at the time of sales. They are fooling us into buying something with all these conditions we silently don't realise we are accepting. It's a worry and I'm glad someone like you Andrew are now bringing this to the light.

Hi Andrew, I have had the very Toyota warranty-void responses from Toyota (Australia) staff, literarily on arrival for a normal service interval (10,000km). The advice was that the paint warranty is now void as I put a decal (sticker) on the hood adjacent the intercooler inlet. I asked (insisted) for this to be put into writing but they simply refused. The advice was that they don't need to. I also have a clutch/driveline shudder issue (from new) but because I have a bullbar fitted, the warranty on any suspension or driveline component is also now void owing to the extra weight ?!?!?!? They consider the ARB bulbar as having significantly extra weight. I had a very firm discussion with the staff and simply pointed out that Toyota also fits a Toyota bullbar and side rails to the 79's. This had no impact on the conversation. The shudder still exists and they have on multiple service visits confirmed that the warranty is void. The Toyota warranty means nothing. I also have the same high wear issue ion the brakes and had to have the rotors machined (badly warped) and new pads fitted at roughly 30k. Again Toyota (Australia) refused to entertain a warranty claim and I hardly do any off roading. Their response was "I must be hard on the brakes". Terrible, terrible, terrible..... Oh, and the Safari snorkel voids the engine warranty as well. You can guess that the conversation was cut short at that time....

If Toyotas can't handle dust, sand, moist air, and dirt, they face losing a quarter of their sales. Incidentally, Apple Computer denied an AppleCare coverage for a $3200 maxxed-out 18 month old MacBook Pro due to "corrosion" - because I had used it in Boston which, as Apple apparently knows, has ocean air. Paid $650 for the coverage because of the expense of the system and Apple refused to step up to what actually was a somewhat common design defect. That's ok... I banned Apple iPhones at our mid-sized corporation in response. If you're going to lie on systemic vulnerabilities, you're gonna get the ban stick.

I work for GM and feel like we always take care of the customers car if the car is still under factory warranty. Not sure why Toyota would fight it so much.

I have the same story to share. Last Thursday I took my Prdo for 100k service to Gergory hills Clintons. When I made a booking, I specified a few issues I wanted Toyota to address. Of course, I received a phone call stating that it will include $180 fee for diagnostics. One of the issues was that my car pulls to the left especially when I'm breaking. Before I did wheel alignment, tyre pressure etc. Nothing helps, so it must be either breaks or bearing (but there is no sound). In the morning I brought my car. I showed the personnel there what the issues are I went on a drive with their expert. Around 5pm I went to collect the car. And I found out that N O T H I N G has been fix. Apparently, they changed oil filter and eng oil and some minor other things. The pulling to the left in their opinion was due to incorrect tyre pressure which is complete BS, and other things I asked them to address were left not done at all. Apparently, they didn't have parts ($35 pins) and the other one was not touched at all (I showed it to the personnel I spoke in the morning; he could tell me why it was not done). I paid for this service over $700.. I was seriously considering buying from them a new Proado. But I don’t think I will be going to them. Not after this.

This is exactly why l sold my Hilux SR5. The service department never want to warrant anything. Blown turbo at 40k, constant DPF issues cause limp mode to come on while on freeways etc etc. Had to fight tooth and nail to get sorted

I’ve worked in the motor trade all my life and I truly believe warranty periods are introduced to protect the manufacturer and not the customer. Under uk law you can easily get components replaced even outside warranty if you can prove it’s not fit for purpose and that you have taken care of the vehicle.

Andrew, the reminder of your first Canning Stock Route made me think of the difference between the two trips. It looks like you had much more fun on the second trip. For me the second trip was more like an entertainment show, whilst the first trip was more like a documentary. For me, I enjoy the documentary style more, as I felt part of the trip with you. You have a gift with that type of video, similar to David Attenborough and I genuinely mean that. Both were amazing, and as you've said before, you received huge viewing numbers for the second trip - but that's just my opinion.

Andrew. As a mechanic of 35 odd years in the industry, please did not throw the mechanics and service advisors under the bus. They are instructed to make every job a retail job ( not warranty) by the dealer principals. You have emailed the wrong person and in there defence they have families and mortgages and must obey what there employer asks of them ( and pays them to do so ). Respectfully you are asking the wrong end of the food chain, and I think you know better.

Hey Andrew , I’m mechanical engineer: this is very obvious a damage or breakdown that it is included in the warranty by the law , this is not coming from your bad use or manipulation , this is a heavy duty car , these parts should last much longer than they did even under the worst use escenarios ! Which is not your case at all , you are taking care of the car by excellent way , Toyota please take your responsibility , as well teach your service to be more honest and reasonable!

Andrew, I dont think this is a "Toyota" issue, this is an automotive trade issue. I live in suburban Sydney. The service department at my local Toyota dealer dont care if they serve you or not - they know that if you dont return someone else will come along so they dont seem to be concerned about customer service to keep customers coming back. After my lack of satisfaction with my local dealership I took my Toyotas to a country dealership. They couldnt have been more different - always welcomed you by name, always did what you asked them to do and I always got the feeling that they actually valued your custom. Now I have a VW and while the local VW dealership are better, they try the "your wiperblades need replacing" trick which was strange because I had only replaced them a couple months previously with VW blades from their parts department. When I told them that there was no reply. Looks like I need to find a country VW dealer for serviceing in future !

Thanks for sharing. Reports like this help consumers who might be on the fence when it comes to buying their 1st or even next Toyota. At what point does a manufacturer need to reach to say it's time to use better materials and or make the customer experience as smooth as possible? I have noticed the Australian market shifting a bit to the big 2500, 3500, and big F Series. The CEO of Toyota resigns, Australians have more confidence in American made products than Japanese. I would never have thought that 20 years ago.

I’m extremely lucky with my Toyota dealership they also know I’m a heavy diesel mechanic and have always gone well above normal customer service. Also I know of another Toyota dealership where own work vehicles go to for warranty work are awesome. I really think it comes down to the dealership and trying to keep customers happy

A bit off tangent here but I had similar experience with my hilux. It has a timing chain rattle on start up for a few seconds. This is a known issue to do with with a bad tensioner which they said yeah it would be covered as there is a bulletin for it. But then after taking my car in a couple of more times for gods knows what to further diagnose they now say it’s within spec because they’ve moved the goal posts. Had there not been a class action for the dpf issue I’m sure my hilux would still be blowing white smoke.

Sounds like you would have been better off with a Landrover. 😊

Thanks andrew loved the canning episodes something about the silence and just cheerping birds in the desert is just somthing inspiring i cant explain Its a dream of mine now

I have been battling to get my 3yr old 79 into low range. I thought maybe I am at fault and it’s a battle because I have not needed to use low range much. Looks like there may be more to it than I thought.

I had a very notchy, hard to select low range shifter in my 2014 VDJ79R when I got it. It quickly got better with regular use & now it's as smooth as silk & glides into low range. Fit some after-market extended breathers to all the diffs & transfer case & gearbox as the stock breathers don't work well at breathing.

Andrew I want to say keep up the great work love your channel been watching you for a few years

I've had to repair countless amounts of these during my time working on mining fleet. The newer ones are junk and seem to have less lube from faqctory and prone to siezing easier than the previous model. We use to remove the lever housing, split it by removing the 4x bolts, soak the internals with a penetratnt then in the vice we would persuade it to move. Once free, pack it full of grease (marine grade wheel bearing grease or similar), add some non hardening aviation sealant to the gasket then rassemble. Once this was done we would never have an issue with this one again (we would just have to slowly work through the entire Landcruiser fleet until they were all modified once it was noted to be siezed). Best of luck with your warranty claim, but if they just end up replacing it with a stock new one, you will be having this issue again later on down the track.

I have had a similar experiences with Toyota. The first one was with the fuel tank on a 2 year old dual cab 79. The breather failed and the fuel pump sucked the sides of the tank in and destroyed the tank. Called Toyota and got the same spiel about the inspection fee. Toyota claimed they had never seen this before, called another dealer and used a different line of questioning and they acknowledged that it was a common occurrence. Second one was after a service, someone picked the vehicle up for me and the fuel filter light was on when I received it. I called the lack of service department and they said that I have modified the exhaust and the person driving the car home had accelerated sharply on an uphill run and that caused the filter light to come on. I asked for an explanation of how this could be and received an absolute fairy tale. I then asked if they could send someone out to rest the light as I was 102KLM from the dealer. After absolutely refusing in the first instance they finally relented and told me to go and unplug the sensor and turn the ignition to on, plug the sensor in and wait 5 seconds. When I went to unplug the sensor it was already unplugged, they had not plugged it back in when they replaced the filter. The absolute garbage about the exhaust and acceleration proves that Toyota is hell bent on not admitting fault even if they have to lie. No apology was forthcoming. The 3rd instance was relating to there cap price servicing which I have always suspected was a farce. We had just crossed the Simpson and the vehicle went in for a service ( after waiting 6 weeks for an appointment). After receiving the vehicle back I checked the air filter and it was filthy even though the 20K service said that it was to be inspected. I just wonder how many other items are not inspected or done at all under the cap price service model?

And this is how Toyota service team treats Andrew ( a man that knows what he is talking about, a man with a four-wheel-drive RU-vid channel plus a following), imagine how much Toyota gets away with not honouring warranties to people like myself, a single woman that loves 4WD. Disgusting.

Landcruiser TC use or lose it. A tip to for keeping TC lever functioning. Under vehicle there is a rubber grommet or shield over where the lever enters the TC. Lift it up and spray regularly with WD40. Problem solved.

Ford tried telling that the reason why window wipers on my brand new Wildtrak did not work because the windscreen needed cleaning. The wipers juddered on the windscreen the day after picking it up, I spend 2 months trying to get them to replace the wipers as a matter of principle, they refused, so I went to Ford Australia and the customer service lady on the phone organised a free replacement set with install in about 10min.

Very frustrating... Fella just posted on YT with a new 79 that's had a brakeline ripped out when the driveshaft bolts came undone, and the shaft went wild. Warranty refused because 'vehicle has been used off-road'...I have 2021 Troopie with 9000km, that I ran out of fuel on the sub because there's no 'low warning' gauge on the sub tank. As it ran out, I got engine warning lights (take vehicle to dealer). I ran a scan and an 'airflow' read came up. Cleared it, and did another 60 km, then it came back on. Did this for 2 days until I fully filled the sub with diesel, then it stopped doing it....until the sub was down to 1/2, then it started again. Will do it in any conditions ie. coming off cruise at 110kmh, or crawling in traffic. Only constant is whether the sub is below 1/2...then it starts. Got my local dealer to use their scan tool, and they got the same fault code. Said they only get that code 'without reason' on vehicles that have 'pedal controllers'. I dont, but do have Safari ARMAX fitted. Dealer didn't charge me for the scan read, and I'm now trying all kinds of 'variable conditions' to see if I can get repeatability under normal operating parameters (that a tech/mechanic can't possibly do), so it can be looked at with my report in hand to help the techs.Will then bypass the ARMAX to see if I still have the problem. When it was in for 10k service last week, I asked for the scan to be done again and 'stored codes' read as my scan tool has stopped seeing stored faults or codes. The dealer scan read 'DPF 3rd sensor faulty'. Neither the 'airflow' nor 'DPF' faults have anything to do with a sub tank running out of fuel according to the dealer workshop manager. 'In my 25 years of experience this has never happened', he stated confidently! ...but I was there, and I watched the engine fault lights come on as the engine faded after running out of fuel. Eventually he agreed that as the vehicle has a CANBUS electrical system, something could be triggering a multiple fault code...vehicle goes in for another attempt to sort it on Wednesday, but I've already heard the 'you modified your vehicle, so no warranty for you sonny' response flagged up. We'll see... Thanks for using your forum to bring up this topic...Toyota sales of 4x4 would be way less if we didn't mod out trucks and use them for what they're designed to do...go off-road!

We in Slovenia, don't have such problems with Toyota. But do have with Renoult. In my experience anyway.

I had a simple warranty issue with 1 x brand new Hilux on a Toyota flitted tow bar. They ( Toyota ) couldn’t rectify after 2 seperate visits and on the last visit “kept over night”,. I got garbled excuses over why this trailer wiring harness was not working and they were blaming the actual trailer/s wiring, although our other vehicles had no such issues. After visit 2 and much frustration I crawled under the tray and found the Toyota tow bar pack connector not all the way pushed in on the vehicle harness. This just made me think what are they actually doing while they had the vehicle… nothing it would seem. So after this experience our small fleet of Hilux’s no longer get serviced by Toyota but by a professional Independant mechanical shop.

Andrew, the contempt Toyota Australia and their dealer network have for their customers is nothing short of disgraceful. I bought a brand new 2021 Hilux SR5+ 6 speed manual, disclosing the purpose as going through Cape York etc. I was assured this was the perfect car. However, after the first off-road trip, the handbrake failed and continues to fail. My warranty claim was "refused" on the basis that I drove in mud. Evidence supplied to me to support this was about 5 external photos of my Hilux covered in mud, nothing more. The front doors seals have failed flooding the electrics with water, yet they won't even address this stating the door seals cannot go below the water line!?! The water wadding depth is 700mm, well above this. I have followed their instructions to the letter, but Toyota accuse me of causing the problems. I am taking TMCA and Brian Hilton Toyota West Gosford to the NSW Civil and Administrative Tribunal but this is ongoing taking over a year costing me around $5k in costs and over $30,000 lost for the Hilux. Thought this was bad. My new 2022 78 series has 16,000kms. The wife and I drove to Port Douglas from the NSW Central Coast. In Townsville (2,500kms) from my home, the 78 went into "limp" mode. The local Toyota dealer told me this was not a warranty claim and to have a local mechanic fix the problem. This would void my warranty and they didn't even look at the car. Turns out the number 1 injector failed and needs to be replaced. After telling me it was bad diesel or possibly caused by rats, they accepted the claim. Disgraceful. Anyone thinking about a Toyota, the warranty means nothing and their customer charter is pure rhetoric 😢

As a Toyota mechanic of 15 years in Canada I can assure you the exhaust shields rot 50 times faster than anything else and still last years on roads that are salted all winter. We also as dealerships fight with the head office for approval and labour times as we get it from both ends. Work is work and on our end we want to do it, and it is very frustrating. There are jobs we don’t like doing because they will pay us about half the hours it would be under customer pay, but a good dealership/mechanic values the customer retention and will work to get it through. Here, Toyota is light years better than the domestic brands for honouring warranty issues, but there are situations where it can be a bit of a fight. It really seems in your situation that it is down to the service manager, if it was solved without a parts replacement and was as simple as a stick or a picture of rust, I wouldn’t charge. Pay the tech internally for the hour, explain the situation to the customer and if it reoccurs charge on the next visit.

I have a problem with my Mitsubishi falling out of Low range, into Neutral - at the worst possible times down steep hills. I have taken to wedging an open-end spanner between the selector lever and the seat when traversing dangerous slopes. Mitsubishi is not interested in a warranty claim and I've only been driving it 34 years! Bastards. (1984 4WD L300 van)

I have had a few issues with my 2016 LC200, most were minor and had a quick fix. The one issue that I started to receive negative feedback attitude from the dealer service department was the black sooting in the exhaust pipe. They started to argue that the sooting was normal, it was within Toyota's guidelines. It was only when I stood my ground and stated that with DPF's fitted to the car, that sooting should occur what so ever. I told them that I would not accept Toyota's guidelines and that I demanded this issue to be rectified as the vehicle was not performing to the current pollution regulations for that year model. The outcome was they replaced all of the injectors including the ones in the actual DPF's, the DPF's various exhaust components and much more. The exhaust had no soot what so ever for the next 24 months. It started sooting again at about 80,000 kms (2023). I took the vehicle back to the dealer and a day later they advised that Toyota had discovered more items that were causing the sooting than what was originally replaced. The vehicle had all of the originally replaced items replaced again as well as the additional items. When I asked why they were replacing the original replacements as well, they said that they as the dealer convinced Toyota to start from scratch and replace everything so it would be easier to monitor with all new parts. The cost of this work was thousands of dollars and covered under warranty even though the vehicle is well outside the warranty period. This story had a happy ending and I am convinced it was because I was prepared to argue and that I had a good dealer.

as far as i know its your fault, you need to engage the system once a month or more.If you dont it will seize.

Andrew, I take the liberty to correct you. There are no warranty issues with Toyota, simply because the warranty expires once you left the show room with your brand new Toyota. I was there I know firsthand. I, too was lured by the “so called Toyota reliability”. There isn’t one. Everything in a Toyota is engineered and built on the edge so at most it will last the warranty, usually it does not. But Toyota has a policy that says everything is client’s fault. Hence the reason they conceal major faults from the public. Want a reminder? Rotting chassis on North American pickups, seever knocks in the LR 150 auto gear boxes, front suspension failuer in the LR Prado, cracks in the LR 120/150 dashboard etc. I can go on but Toyota is not worth the effort.

Hi Andrew, the timing is damning. I released a similar video last week. Long story short, my clutch went at 9000kms. Warranty denied as vehicle has a gvm upgrade. If they can't prove it, how can they dishonour warranty?

Like so many companies, after they get your money the after market service is shit, so many stories like this, lift your bloody game TOYOTA

My old Boss had a 200 series; had a " "dealership" service; they didn't bother to change the bloody oil filter. He knew this, because he marked it and photographed it. The dealership then replaced the oil filter. In my opinion I think their training is to deflect and cause doubt that it's the customers fault....I would request a time line of photos for any warranty work/ diagnosis as my guess is some mechanics probably have a laugh each day as to how many partial or incomplete services they can get away with. Thanks for your wisdom Andrew.

That joint on my nissan failed does a similar thing in allowing you to select from H4 to L4 (it is a rose joint not a ball joint but does a similar job and also failed) Due to corrosion. However my Nissan is 27 years old and has covered over a quarter of a million miles in UK mud.

First of all, I like the message that comes up when I click on to add comments. A good reminder to people typing comments. I am a Toyota Fan and as much as I like your videos, I was not going to watch your video at first. But then I decided to watch and now support your question that you have made to Toyota Australia. They will need to reply to you. It is sad to see how service people try to wash away customer claims and this is dishonesty. My view is that the service person represents Toyota Australia and this is the bottom line. Simple. I understand that this is not an isolated issue but this is where Toyota Australia need to seriously look into this. Toyota Australia need to see that their reputation of product reliability is destroyed or tarnished with shady after sales service and customer dissatisfaction based on bitter after sales experience.

I thought it was well known that all car dealership or brands have no interest in actually helping customers, and will do anything not to pay out on warranty and will blame the customer at all times. What you experienced is pretty well the normal response. You have to grab one of the weasels by the throat to get any action.

I regularly drive 76 and 79 series Land Cruisers on a mining lease, and find this to be a very regular issue. It's a real pain in the arse when you're trying to reverse up a steep grade with 2.5 tonne of lighting plant behind you.

Keep fighting the good fight Andrew. As an owner of three Toyota products, I anxiously await Toyota’s response (if they respond). Best wishes for an acceptable outcome.

I had issues with Low 4wd on Tacoma many times. Sometimes it works, sometimes it takes 50 to 70 seconds for it to go in to 4wd Low. Good thing is, they hold their value' I sold it for good money. With JL Rubicon in last 3 years I had zero issues putting it in 4WD Low. It does take sometimes up to a minute for rear Locker to disengage.

I got the v6 4.o its bullet proof been around Australia few times never had a problem it has 597500km 2009 model sr5 they will never make this hilux again petrol the best unbelievable power after watching this will never buy 79 series thank you

I’ve come across very poor sales people in Toyota dealerships; some years ago I was in the market for a Prado, knew what I wanted, model, colour and trim. One dealership told me that non were available, told me it was a special order and wanted me to sign an order there and then. I shopped round and another dealer found exactly what I was looking for in one of Toyotas holding yards less than 300km away. Obviously I ordered from the second dealership (I actually had five quotes from dealerships in my region) who’s price delivered was significantly cheaper than the one down the road, were great to deal with and delivered my Prado to my front door. The cream on the cake with the story is that the first sales guy phone me to follow up on his quote and became abusive over the phone when I told him he had missed out. Sure glad I didn’t buy there.

It depends on the relationship you can establish with the dealership. I had a Toyota Dealer Principal as a neighbour and friend and as a result bought a string of Toyotas over a period of 20 years. He would give me his lowest price on a new car whilst still making a profit and said if I could do better elsewhere buy it there. I tested it a few times and told the sales manager that was the price I had been quoted a couple of them accused me of lying as they couldn’t match it. When my cars needed servicing he would pick my car up from home and leave whatever latest model he was driving usually to tempt me into buying one. I did a lap of Australia 22,000kms and put the vehicle in for a service when I got home with one damper leaking expecting to have to pay for it. They replaced all the dampers under warranty as the service manager said they may be faulty [doubtful] and also replaced the sidesteps as they had rock damage. I also had a Toyota MR2. Motor replaced outside of warranty period as apparently there was a know fault with the valve train on a batch of them. Unfortunately he sold the dealership so now I have to fight for everything like everybody else and I am still waiting for delivery of a Toyota Prado ordered in late 2021.

I feel your frustration. I’ve had similar issues with the service department at Toyota, in a way I have started doing my own repairs and services.

The classic warranty avoidance is the refusal by a number of manufacturers or utilities to replace or repair dual mass flywheel clutch assemblies that became noisy or failed. In my case a Ford Ranger, At 65k my Ranger developed a loud rattling noise at idle , although the clutch would operate it had a strange looseness to its operation, dealership stated Ford policy of no replacement as they deemed it drivable and it may be my driving style, I removed the gearbox and found the dual mass flywheel had rotated on its spring mechanism so much that I was unable to access the bolts securing the flywheel to crank, the clutch plate and pressure plate surface was as new, I replaced it with one of the many single mass conversions available and being marketed solely because there had been so many problems with this type of clutch in various brands of 4WD italicise and SUV's. Well down the track now, the industry is and was well aware that there was a problem however tried to suppress it, this is simply a case of poor choice of components for the purpose most of these vehicles were used for.

Interesting to hear how this goes! As you would probably be aware, warranty is the manufacturer’s promise that their product will last X amount of time and consumer law generally goes beyond that with additional rights. Keep the fight up Andrew!

The technology used for these 4x4 power trains are truly ancient by automotive standards. No center dif and a transfer case. They've been around for decades now and it's nothing short of a quality control problem.

Hi Andrew. I have been in the trade for 43 years of which 15 years were with Toyota. I agree with you regarding warranty issues but lets not get into that now. The rear brakes you showed would not be covered by warranty as it is due to the environment. As you can see the pads are still very thick so there is no premature wear there. The damage caused to the rotors is due to sand / gravel being trapped between the pads and rotor while driving and then wearing the rotor away. The other issue you had with Low Range is a warranty issue as it was not greased properly from the factory. Howerver Toyota will not pay as they blame the dealer for not picking it up on the Predelivery Inspection. Now I ask you how would you pick that up on a PDI without x-ray vision? So what do they do, they first try to bulshit the customer and if that doesn't work the dealer wears the cost. Business is no longer about customer service it's about $ targets and bonuses. Sad but true.

Yes my brother took his in for service and wheel bearings replacement, did everything but what he asked for, and they wonder why we don't trust them, that has happened more than once

Should have kept your Range Rover a little longer Andrew🤪 Maybe the next car you can try is the Ineos Grenadier.

Toyota, Mazda, Holden, Ford, Isuzu and every other car Manufacture try the same for many legitimate warranty claims. Nothing new there.

It's the red dust..they export a concentrated version of it to North America and smelt it into aluminum ingots. What is happening is the dust is being kicked up from your front wheels and a fine powder is lodged between your rear rotors and brake pads....when you apply the brakes it heats up and fuses the red dust into aluminum oxide particles...this is an extremely abrasive material and is the main ingredient in grinding disks and sand paper...from then onwards it just grinds everything down...

What a joke! Back here in SA i had rust on a Nissan within a year. They saw the rack on the roof and immediately said oh i must have gone into water. Funny thing is it started on the roof, on the roof rack mounts and the welds in the doorway. Not sure about other brands, but i',m pretty sure this one cannot go into roof level water crossings and survive, let alone the passengers. They did eventually relent, but it's gone in numerous times.

Cool . Im having problems with them now. 2020 76 series with stuffed brake rotors at 35k 50 year old driver, and its like I’ve abused them or don’t know now to drive . There is more to this. They are the reason for the back brakes being damaged from over adjusting the hand brake.

Back in the early 90s my friend bought a new GMC truck.. what he didn't know was there was a hundred dollar deductible each warranty invouce. so after getting hosed 100 dollars twice for minor claims.. he waited til there were 3 or 4 issues to take it in.

I had a case with isuzu in 2016 were my dmax suddenly has lost movement and i towed it to the dealer, after inspection and dismantling the transfer case, they found gears synchros are damage and the needed 3500 dollars to replace it. When I came back to them, I found a TSB from isuzu written in it the issue printed by the service manager and immediately he hidden it. I was angry at him and asked him why, he mentioned that I lost the warranty because I skipped on service of the entire service plan. He sad there was a revision on the oil used rather than 15w40 diesel engine oil they shifted to 5w50 synthetic oil to basically push cars passed the warranty period. Also, I noticed they have revised the spare part to solve the issue and it was not available locally and I insisted to have them which caused a big delay. I sold the truck in 2017 and I am not coming back to them again. In 2022 I was intending to by SUV diesel either furtuner, pajero sport or isuzu mux, and after carful thought, and remembering the hassle I had before, I went with Mitsubishi. Not to say they are the best but I am reminded of the cases I had to deal with both Toyota ( camery 2004 worst car I had) and the isuzu.

I had this issue years ago with a skoda. Im convinced they were claiming the warranty from Skoda and trying to charge me too. Easy money

when i worked on these this was a common issue with red dirt and super harsh conditions, the boxes wed replace or you can undo the whole leaver box and take it off and give it a good WD40 or CRC lube up down the selector shaft where it sits inside the selector box

Never liked the change of low range gear shift from the old 75 series to the new configuration in my current 2020 70 series Troopy.I have trouble getting it in to low range most of the time and there is nothing wrong with it.Lifting it to engage it was a backward step from the 'z' configuration in the older troopys.Never a problem with the old girl even with 611500km on it.

Ive had a 70 since '15, never had a drama getting it into LR. I often go months without using 4wd these days, i did use it more regularly when i first got it though. I have no less than 3 mates with them as well, one an older steel dash model with nearly 400,000k, no issues on them, aside from regular consumables either.

It’s just like Georgia Red Clay, it sticks to everything…!!! (It’s also used on baseball mounds)

Having been a warranty administrator at a Toyota dealer, I can tell you that the determination of acceptable warranty claim is made by the inspecting technician and/or service manager and not by the manufacturer, sounds like your local dealership is dodgy and just out to gouge money out of their customers, the dealership I was at would always try and look after their customers. Even if it was rust after that amount if time, it would be covered under the ACL as it would be deemed to be not fit for purpose and that being the case Toyota would welcome the claim as it may be the tip of a massive ice berg, and they would be able to issue a bulletin or if need be a safety recall.

Hi Andrew, your‘re right but I think in the end -after several upset Videos- they will offer a goodwill agreement with the Intention to prevend a warranty case. I think it‘s easy to find a way to prove the truth by an appraiser. The Problem is That a Legal Protection insurance is Maybe Not existing to protect against warranty case refusals, Even when they are obvious.

Hello Andrew, Give them hell mate. This behaviour from Toyota is in unconscionable conduct. They need to be reminded that is was an Australian who codeveloped the Land Cruiser for the mining and agriculture industries and they have been riding the back of these industries for decades from this partnership. I wish you strength and resilience with this matter.

That's toyota's MO. I had an experience with them here in South Africa some years ago. A friend had bought a new Corrola and was complaining that the steering was not self centering. He had taken it to the dealership several times, but they told him there was no fault found. He asked me to have a look. I discovered that the steering rack was binding. He went back again and told them what the fault was, but again they refused to do anything about it. It so happened that I knew someone in the engineering dept @ the factory. so I called him. He said they knew there was a batch of racks which had been incorrectly shimmed and that the dealerships had been sent a bulletin. He gave me the bulletin number. Armed with that my friend went back. Magically the dealership then fixed it. I think the problem is that the dealerships are paid a lower rate for warranty work, so they try to fob people off or make up a story to get the customer to pay.

Maybe the dealer is double dipping thereby charging you and Toyota warranty.

I have worked at serveral dealerships and it not just toyota that will try to find there way out of a warranty.

Having owned many Toyota's in South Africa where at the time up until I emigrated in 2001 had an outstanding after sales record for warrantee issues and even outside warrantee, I had a 1978 Hilux with 200,000km and fitted a turbo by a Toyota approved centre, after 5000km the main bearing journals broke off ejecting the crankshaft. The vehicle was returned to the turbo installer for a review and repair, Toyota collected the exploded engine for inspection and a week later I was contacted to say that a brand new engine had been supplied and the only cost would be installation which considering the vehicle was way out of warrantee was excellent service (It was stolen shortly after it was returned). I have in 2021 purchased a new Hilux 2.8 Invincible here in Hungary where I now live and find the build quality a bit flimsy but was hoping for the Hilux reliability but a rear Diff whine started at around 12,000km and by 16,000km was very loud in the cab, I took it to a Toyota main dealer in the Netherlands where I was at the time to register a warrantee issue, firstly they blamed the new BF Goodrich tyres as road noise and charged me for a diff oil change (no oil metal particle analyses was done) I put it down to the lack of experience on the Hilux and 4x4 Toyota range as they are not common at all in that part of Europe. Having returned to Hungary took the Vehicle to local Toyota main dealer (Hilux is very popular with farming and Government in Hungary), a mechanic went for a test drive with me and straight away agreed it was the diff, a week later a complete diff rebuild had been carried out with a long list of parts totalling thousands of Euros all totally free of charge. (Hilux are manufactured in Durban South Africa for the European market where I was born)

I always ask “do you want to put that in writing to me?” when companies make an unsubstantiated claim.

I was told by a service manager at a Ford dealer in midwest of WA that i had no Warranty because i put a bullbar on it. Really what hope do we have so i drove it to Perth and guess what no problems with Warranty claim.

Andrew. just one good example i had a problem with my 1st gear in low range poping out going down steep hills in my 1019 Troopcarrier i took it to a large Toyota dealer in Adelaide (CMI) and told them the problem and the fixed the problem under warranty they were great considering it has never been serviced at a Toyota dealership.

my friend, this is a very modified car. in Europe they wouldn't even accept you in service with it. the warranty would not even be discussed. there may be a steering problem with the transfer case, and with the brakes, if the car got into the mud and caught sand between the brake pads and discs... it's absolutely normal.

Ah yes rusty cast aluminium.

The built quality of current vehicles are questionable, I drive a 1993 80 series landcruiser, with no corrosion issues!

Hi Andrew. This is a motor trade issue, not only Toyota. I've been service manager at VW/Audi for 12 years. Now that is a joke when looking at warranty issues!!!

I don't ever bother with warranty I do all my service work, and the warranty still stands because I am a qualified Diesel Mechanic. Its hard for them to argue with a mechanic