AWS Contact Center Intelligence (CCI) solutions empower you to improve customer experience, boost agent productivity, and gain conversation insights by adding AI capabilities to the contact center of your choice-without any ML expertise. In this session, you will learn about AWS CCI solutions and how to integrate them to your preferred contact center. See a live demo on how to enable self-service conversational experiences, real-time call analytics and agent assist in a contact center that uses Session Initiation Protocol (SIP) for voice communication. Explore how AWS AI services power CCI solutions and integrate with SIP-based contact centers using Amazon Chime SDK.
Learning Objectives:
* Objective 1 - Learn about AWS CCI solutions and how to use AWS AI services to transform customer experiences.
* Objective 2 - Explore how to integrate self-service capabilities and real-time call analytics to any SIP-based contact centers using Amazon Chime SDK.
* Objective 3 - See how Post-call analytics provides actionable insights to spot emerging trends, identify agent coaching opportunities, and assess the general sentiment of calls.
***To learn more about the services featured in this talk, please visit: aws.amazon.com/machine-learni...
To download slides visit: pages.awscloud.com/Transform-... Subscribe to AWS Online Tech Talks On AWS:
www.youtube.com/@AWSOnlineTec...
Follow Amazon Web Services:
Official Website: aws.amazon.com/what-is-aws
Twitch: / aws
Twitter: / awsdevelopers
Facebook: / amazonwebservices
Instagram: / amazonwebservices
☁️ AWS Online Tech Talks cover a wide range of topics and expertise levels through technical deep dives, demos, customer examples, and live Q&A with AWS experts. Builders can choose from bite-sized 15-minute sessions, insightful fireside chats, immersive virtual workshops, interactive office hours, or watch on-demand tech talks at your own pace. Join us to fuel your learning journey with AWS.
#AWS
5 авг 2024
