My Onyx Ace lasted for 10 months, the right unit was dead, and I noticed a significant volume drop from the right unit before it became totally unchargeable. The local seller replaced it with a new set for me, but in just less than a month it has got charging problem, and this time it's the left unit...
Same here!! i wont ever buy an earbud that goes vertically into the case (from China). It's too easy to have a bad quality control and start having this problem. I think its better to buy the ones that lay down horizontaly in the case
I cleaned the internal charging jack with a pin attached to a washcloth and electronics cleaner. The phone then started charging again, it seems there was a small obstruction.
Dear @Tronsmart . After a week of using, i experience the same! The right onyx speaker just stop working. No lights. I bought from official Shopee Tronsmart Malaysia store. Will video and email to u today
Tengo el mismo problema. Por o visto algunos salen de fábrica con fallos en el sistema de carga de los auriculares. Lo peor de todo, es que no te devuelven el dinero.
What may fix this issue is my resetting the earphones: Step 1. Forget the 'Tronsmart Onyx Ace' in your device's Bluetooth list. Step 2. Get the earphones out of the charging case Step 3. Tap and hold the multifunction touch area for 10 seconds on both earphones, until the the white indicator flashes rapidly. Step 4. Pair your device with the earphones Step 5. Done.
