Trouble At the Hotel | S03 E06 | The Hotel | Full Documentary | All Documentary

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Mark and Christian's working relationship is put to the test...
Mark decides that he needs to take a tougher line on staff management but not everyone is happy.
The Hotel reveals that behind the doors of every hotel lies an extraordinary story. Focusing on a busy hotel, this format is a fly-on-the-wall series that captures the daily escapades of the hotel’s staff and guests.
From the constantly changing rotation of hotel guests, some more difficult and hard-to-please than others, to the hotel staff and their daily challenge to keep things running smoothly, promote the hotel, keep the rooms filled, and deal with their guests’ sometimes surprising and shocking demands.
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#TheHotel #Torquay #AllDocumentary

Опубликовано:

24 апр 2020

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Комментарии : 371

@kangahey Год назад

Did you see the pause before he offered duck as the main?….he knew exactly what he was doing.

@mrjules2008 3 года назад

I loved the way Mark called his bluff when Christian said he’d give his notice. He wanted Mark to tell him he was great and not to do it.

@ApeX2411 2 года назад

Called his bluff?

@stevenmitchell4986 2 года назад

WELL-SAID!!!!!

@angelaglanville9377 2 года назад

Does Mark own the Hotel or just manage it?

@vibesbynae4860 2 года назад

@@angelaglanville9377 just manages it

@johncondie5091 Год назад

So true ,I can't begin to imagine how much he stole of mark

@-moondust- 3 года назад

That woman "they don't want me kicking off" love you got a free wedding and basically been one of the reasons someone lost their job! They knew what they was doing, they don't look the kind that eats duck often!

@gouchscowl8601 3 года назад

Hi Yasmeen sorry to hear about Geoff, Glad you got away from him by the way you’re granddaughter is fit

@Kns567 Год назад

Watching this series from Canada in 2023. I have to say Mark, Alison and Christian, really the whole cast: the chemistry, antics, drama, emotion, and heart between them all is just gold! Brilliant 👌

@christopherp1318 Год назад

Christian went on the run, fraud and bail dodging. he went to prison :D

@hashfingers 26 дней назад

It’s not a cast it was there actual job

@HorizontalLifestyle 3 года назад

Christian 1 pound for the till and 2 pound for my pocket!He is mega creepy and mega dodgy.

@JackFowlesJF 3 года назад

He actually is, Google him, he was arrested 😳

@jennasanders4211 3 года назад

Haha yes he got 2 years

@DizzKola3 2 года назад

Amanda and Alex are adorable. They seem like really cool, down to earth people.

@weealpha64 3 года назад

Wow, Bride "They don't want me to kick off" what an arrogant selfish woman.

@WelshSwan1986 3 года назад

Waste of time anyway, they were divorced in less than a year. She had an affair with his brother and buggered off to Spain.

@jinkedebakker3237 3 года назад

The first impression of Bridezilla was, very selfish and Christian just added to it.

@TurkishBenAirsoft 3 года назад

@@WelshSwan1986 Ha Ha Really

@amywebb9311 3 года назад

@@WelshSwan1986 - really!? how do you know?

@WelshSwan1986 3 года назад

@@amywebb9311 I used to work with her ex's daughter. Apparently she married the older brother thinking he would be getting a nice inheritance from his mother but the mother bypassed him completely and gave the money to the younger brother.......who she buggered off with.

@wickedblue1974 3 года назад

everyone is stabbing Mark in the back except the chef.

@hollyshaw2469 2 года назад

Best line"don't tell me what am working ask me" we would all love a job when we picked what days we worked.

@amywebb9311 3 года назад

What they should have done was detail the wedding they were giving away on the promotional stuff. Win a wedding and then list what it actually includes so For bride and groom/groom and groom/bride and bride and 50 guests. Menu - whatever they were willing to give away, dove release, honeymoon suite etc. Worth £xxx!!! That way, you're either happy with what you'd win or your not and don't enter. Not really rocket science to not leave yourself open to interpretation. If they want something extra/change from what was included in the prize then they pay the difference. It sounds to me that the couple thought win a wedding meant...the wedding they would have paid for. Christian didn't do himself any favours by asking open-ended questions, hence another reason it would have been better to detail what they actually win.

@johngrenton4879 3 года назад

I agree 100%. I was thinking the same. 'free wedding' is completely open to interpretation! Are you including the photographer? The dress? The wedding insurance? Are you even including it on a peak season or off peak season. Fair play to Mark though doing something positive and promoting his business.

@stevenmitchell4986 2 года назад

Mark has great ideas & with the 'right staff' myself & my beautiful wife think he could own a string of hotels!!!!!

@imspartacusnoimspartacus4731 3 года назад

See how he tried to sneak in a month’s notice (skilfully done, explains a lot) Mark saw through that and gave him his week and showed him the door. As for the guests, esp the wedding...coming from an estate near you...

@brookiebrooke3813 3 года назад

Christian got paid for a looong time for doing absolutely NOTHING! Wow.

@rmirmi8377 3 года назад

He's a scam artist, goggle his name and all will be shown!

@swineheartdoppleganger5516 Год назад

he got time in prison for fraud in 2016..

@cherylbenjamin3916 3 года назад

loving this series -hoping to see more ..i feel so sorry for mark -not one person of his "senior team" conducted themselves with any work ethic, kindness or respect for their boss and payer of their wages

@VacationHacker 3 года назад

Christian is so lucky to have not been sacked months earlier, what a two faced waste of space he doesn't need a partner hes already up his own backside. He doesn't have any respect for Mark or helping the struggling Hotel

@hammondOT 3 года назад

He's a miserable grouser. And a fake.

@1313Mockingbirdlaen 4 года назад

All those toilet rolls would come in handy now

@kathleenkidman7908 4 года назад

Yup, 😊, in the beginning.

@1313Mockingbirdlaen 4 года назад

In NYC we are still hunting for it!

@weenajensen4670 4 года назад

Ha ha ha - your comment made my day!

@daniellejadexox 4 года назад

On his Easter live stream he had a pyramid of toilet rolls in the background as a throw back 🤣🤣

@roverboy4244 3 года назад

Nothing more humiliating than threatening your boss with your notice and they shrug and accept it, but Christian was a bad apple and made Mark's life much easier as I don't really think he wanted to sack him.

@westsussexsounds 3 года назад

Are you able to put on series 4 of The Hotel? Would love to see Mark working at the other hotel again!

@Juls27989 3 года назад

Its plain to see that the failure of mark keeping the hotel afloat was he didnt seem to have any respect or authority over the staff, especially cristian .. such a pity. 😞

@niamhchammings6707 3 года назад

''The tv only has 6 channels'' ''SO? how many can you watch at one time??!!''

@RichardWatt 3 года назад

"Amazing Grace" at a wedding fayre??!!! It's normally played at funerals...

@jeanc819 3 года назад

Well?

@lbthingsstuffmore9513 3 года назад

Mark is a weak boss. You can be nice and firm at the same time. It's you and others livelihoods on the line. Christian needed to go long ago!

@DJ-tt7tq 3 месяца назад

I really enjoyed watching this,loved Mark,Cristian and Alison especially. Although well meaning, I did think Mark just interfered too much, and then blamed everyone except himself. So glad, i don't work in a hotel. I can't imagine the amount of stress and verbal abuse you'd get would be totally unacceptable.

@davedenham8697 3 года назад

WHY WHY WHY are they dictating the menu for a FREE wedding!.....disaster

@seanglossop4777 3 года назад

*"Christian has to make that side of the business profitable and it isn't happening"* Ends up going on the run for skipping bail and is given two years for fraud

@BM-lw6gn 3 года назад

Jesus,really?

@clumzyd7363 3 года назад

Was he really??

@hammondOT 3 года назад

36:23 I bet you he wasn't even on the phone with anyone

@rmirmi8377 3 года назад

Last known to be in Blackpool where he was picked up by the police working in a hotel. 2015/16

@rmirmi8377 3 года назад

@@BM-lw6gn Yes really he skipped bail and fled to Blackpool,

@shanellekay8263 3 года назад

Christian need to know the world does not revolve around him

@malcolmclements9254 3 года назад

I would have told the wedding couple "look, you've got soup, chicken and free toilet rolls if you want em and that's that."

@dobsonianastronomer6888 3 года назад

Update on mark: he is back as a millionare again, after he sold his mountain of toilet roll during lockdown for 10 pounds per roll

@robertasliutas2903 3 года назад

🤭🤭🤭🤭

@lplp765 3 года назад

Hooorrrraaayyy!!!!😬

@dobsonianastronomer6888 3 года назад

@@lplp765 xd

@WILLODLING 3 года назад

@@lplp765 Winning comment

@waimbuthia820 Год назад

In other words, "Don't cry for me, Argentina." LOL Mark's a true entrepreneur.

@TyrantFinderUK 2 года назад

Christian stole more than £13,000 from the holiday camp where he worked and got 2 years for it and his real name is Nigel McCartney

@pauliepaul3697 Год назад

Plus known as Scott lee something not right about this bloke 🤔

@BrianKitching-wv5nh 9 дней назад

Oh dear.Wonder what he is doing now in 2024?

@sarahjaneclarke6614 3 года назад

The judge at Exeter crown court called Christian the scarlet pimpernel when he went on the run for fraud lol👍

@rebeccarose2537 Год назад

🤣🤣

@Bishop2155 4 года назад

Lived in torquay, also went to the hotel a few times it’s really what it’s like from the documentary

@George-id5ie 4 года назад

Did you meet christian?

@ramblingrob4693 3 года назад

Lol

@jayzui_9564 3 года назад

innit bro im still down here

@Bishop2155 3 года назад

@@George-id5ie was friends with Christian (:

@Bishop2155 3 года назад

@@jayzui_9564 do I know you lol

@jaessongee9893 3 года назад

Its the type of place you feel like walking up to the front counter and calling "Manuel !!!" LOL 🤣🎤🇦🇺

@junorascal7142 2 года назад

Christian is really up his own

@stargazing3956 3 года назад

Offering duck 😂😂😂

@chiezasex 3 года назад

Anyone else notice the typos in the resignation letter? lol

@Sienna69089 Месяц назад

The couple with the guys dad brought me to tears. How sweet.

@salvelegio1425 4 года назад

To be totally honest. I think that the British Government should have financial contributed to the Grosvenor. I’m probably not the only one how had loved to stay there. Love to Mark, Christian and all the rest.

@vincitveritas3872 3 года назад

Bet he claimed he was stitched up when he was robbing his employer

@stantheman9976 3 года назад

Correct

@deanpipe8329 3 года назад

He has been doing it at every hotel he has been at for year trust me he didn’t just start doing it at the one he was caught at

@johncondie5091 Год назад

Felt so sorry for Mark, all Alison gets paid for is sitting mouthing of and playing up to the camera and Christian a reel nasty person

@richardjones1037 3 года назад

Allison proved her true friendship with Mark still together today

@deanpipe8329 3 года назад

Er think not

@AC-sd6fo 3 года назад

Where

@buzzinsmaug6794 Год назад

freeloading Christian cost the Grosvenor staff their jobs ..I hope he is proud of himself..DOSSER !

@johncondie5091 Год назад

I know such a false creepy person

@paulaneary7877 4 года назад

Is this even real or staged? How can anyone actually be this inept and incapable?

@jamesncraigrocjames2092 Год назад

Alison is not bothered by the reviews. Mark is incensed. Alison is just making the right noises. She’s enjoying the drama. She’s more interested in slapping on the slap.

@marthaj67 Год назад

That couple who pushed all of the expensive wedding fare for their "free wedding" has a lot of the blame for the mess Christian made. I hope they feel terrible, but I doubt it. "Freegans" never do. But he really had no business sense and made all kinds of excuses for his inability to say, "No". I hope he's learned from this. I feel bad for him, but come on! Drama queens, who can't separate their personal life from their work, really should find another profession.

@clumzyd7363 3 года назад

Mark you are a lovely man we hope you find a partner soon you deserve one

@deanhawthorn5783 3 года назад

what a shame he stole of the hand that feeds him....mark is such a nice guy....id be proud to work for him

@deanpipe8329 3 года назад

Mark was an idiot that cudnt run a bath 🛀 let alone a hotel

@jacobmassey3897 2 года назад

He has bankrupted every business he has been involved in. Some have recovered but only AFTER he left 😆

@amy9788 Год назад

@@jacobmassey3897 frr

@Idonthaveafunnyhandle Год назад

So, I think i might have been the ‘boyfriend’. I knew Christian at the time and gave him my number because we worked in the same industry and were regulars in the same bar. Once i did that i got multiple messages from him that i had betrayed the ‘relationship’. It was very difficult and completely unexpected.

@Victoria-gq8gt Год назад

You're infamous now!

@HCProds1 11 месяцев назад

congrats pal. dodged a bullet with that one since he's in prison now

@bfyrth 8 месяцев назад

He could have been your dream bride

@jeanc819 3 года назад

Christian is a nightmare... Now that's an understatement!

@pwarrington3306 4 года назад

This is like if Alan Partridge ran a hotel 😂

@shauntaylor6040 3 года назад

Win a wedding would of course have a set menu.

@angelamckenzie54 3 года назад

Someones been to scharovsky! Haha....

@studentofknowledge3367 3 года назад

Really enjoyed the series

@junorascal7142 2 года назад

Christian was the one who said duck!!!

@TurkishBenAirsoft 3 года назад

That Christian what a drama queen didn't get much better after did it robbing his employer lol

@futon2345 Год назад

I’m sure the toilet roll mountain came in handy in 2020

@God-Almighty 3 года назад

That chain , actually looked the chain you get back in the day in the school toilets.

@lindaglassford8593 Месяц назад

Mark s amazing, he's like me not only does he do things properly he enjoys it.

@carolineolsenarnold7039 3 года назад

How did Christian get found out, and is there anything about it in the show? I like Mark.

@robertasliutas2903 3 года назад

I still don't know what happened there? 🤔😅

@hollyshaw2469 Год назад

No I think it all happened when Mark was working for the Summer for the other hotel for his program.

@limdaglassford2411 2 года назад

He’s too much on friends teams with his staff, Mark is ace he do anything for the guests. Christian is an emotional wreck, he tantrums and thinks above his station, he loves getting toffee. The office woman big mouth too in marks fCe

@looneyirish007 3 года назад

Christian is some chancer. now even more unemployable with his sticky fingers

@congmt22 3 года назад

Staff trouble at the Grosvenor hotel. It's a truth documentary, thanks for sharing.

@morrisseyscat3959 3 года назад

Alison doesn’t like Christian shouting at her.... the way she shouts at Mark is appalling. Horrible woman.

@BrianKitching-wv5nh 9 дней назад

Agree

@MrGbawden 2 года назад

Allison is two faced , Christian needed the sack along time ago, actually 90% of them were to friendly and ultimately mark lost his business

@steveborders 2 года назад

Re watching this and I have to laugh when Christian says about the duck when they say it's £2 a leg, it's what they wanted it's not my fault, YES IT IS !! He offered DUCK!!! he said orrrrrrrrrrrrrrrrrrrrr there's duck, 100 % his fault !

@mattneillninasmom 2 года назад

Yes, I thought at the time that it was sabotage on Christian's part! As a "freebie' there should have been a preset menu - not having the prospective bride dictate the food and drink:"NOT Pim's....!" she tells Christian. However, I fault Mark for not instructing Christian in advance on what was okay and what was not. #1 The number of guests (it kept growing) #2 the menu #3 the drinks. Those were Mark's rules to impart from square #1.

@steveborders 2 года назад

@@mattneillninasmom I agree, as a freebie this is what you get and that's it this is the choice of food this is how many you can have at the dinner and this is the choice of wine and that's it

@jacobmassey3897 2 года назад

I'm sorry but offering a free wedding with the cheapest, scrapiest food when your business is going down the financial tubes is just the stupidest idea I've ever heard.

@BrianKitching-wv5nh 9 дней назад

Agree.I wonder if that hotel is still going?I would lovde to see it now.

@jacobmassey3897 9 дней назад

@@BrianKitching-wv5nh I believe it is but it's been completely modernised and dosent have any of the same staff there anymore as this was well over 10 years ago and it's changed hands a couple of times since

@LoloO42 2 года назад

That "husband" of Christian's looked like a rent boy. And that is not an office. It's a drag queens dressing room.

@bernadetteleach1607 Год назад

🤣 his office, exactly what I thought

@BrownyBird 4 года назад

I am so happy with so little, but I would rather stay in my house that staying in a hotel like this.

@ramblingrob4693 3 года назад

@AJCC AJCC Lol

@ramblingrob4693 3 года назад

@AJCC AJCC I thought it was funny your comment

@schuckit5300 3 года назад

I’m with you... much rather stay at my home.

@SITN 4 года назад

Please can you upload the final 2 episodes of series 3 and all of series 4? Thank you!

@yahoomail4908 3 года назад

Please do it!!!

@racheybrowne9213 4 года назад

SACK CHRISTIAN!

@noeleenburns2874 4 года назад

Rachey Browne google him

@justdouglas9160 4 года назад

He went to jail

@garypeterbirkett5983 Год назад

😄😄😄😄dream maker . Druggy, thief , blagger , I'm sure he made a pretty penny from the wedding show

@jauipop Год назад

That marriage fair was obviously just organised by someone else with minimal effort by Christian. Mark was right, it looked like a wedding events company hired the hall to feature their products. Nothing at all about featuring the hotel as a venue for events. It may be the editing, but in all the episodes, Christian was the downfall and had a horrible attitude the whole time.

@bernadetteleach1607 Год назад

Well said

@jacksanjames Год назад

Honestly Christian spending Marks money and any profits to make himself look big and generous what a liability he was, no loss when he went.

@johncondie5091 Год назад

So true image how much he stole of mark

@deboraharmstrong7081 Год назад

Nice one Mark, call his bluff...

@fergusmurphy3724 Месяц назад

Mark’s face lit up when Christian said he’d hand his notice in! He looked 10 years younger after Christian left! It was clearly a weight had been lifted off marks shoulders

@rty59 Год назад

Ahhhhh man I miss this

@johannamyers5670 3 года назад

Mark saying this is a nonsense couldn't have said it better myself lol

@sarahjaneclarke6614 3 года назад

Best comedy I seen in years, especially the mountains of toliet roll's lol 👍

@ingridakerblom7577 2 года назад

Whats a Cherawski 🤦🏼‍♀️

@lizmacrae4970 Год назад

Fake diamonds…swarovski…

@ianmorris7485 4 года назад

The performance of staff is a reflection of the manager. When the manager has not got a clue, why expect the staff to have a clue?

@Juls27989 3 года назад

Sorry dont agree, when a manager is putting his life and his money on the line to run an hotel, there should be some kind of respect and worth ethnic from his staff, most of them seemed to ride rough shod over him, Mark as a boss had no authority over the people he was employing/ paying, especially Christian, real shame.

@elizabethcotton4659 3 года назад

@@Juls27989 Absolutely agree. Mark was passionate about the hotel. His folly was to be too trusting. Sad world when you can’t trust people though 🥺

@colincampbell7126 2 года назад

@@elizabethcotton4659 very sad world for sure.. Kinda naieve

@elizabethcotton4659 2 года назад

@@colincampbell7126 I know 😞

@dduif2119 3 года назад

that couple is so kind! luv them

@malcolmclements9254 3 года назад

Events take months to prepare, of course they do if Christian is in charge of em.

@lindasavage1042 Год назад

Mark stop relying on Alison, she is two faced.

@kalamataLJS 2 года назад

Typical you give them a free wedding and want more for nothing probably never worked a day in thier lives and live off benefits and free council house Give them a inch and they'll take a mile

@waimbuthia820 Год назад

What a horrible person Christian is! And I thought that Mark was the one being unfair to him. But I learned through other people's comments here that I was wrong.

@freddyeverready Год назад

Christian was jailed

@blondecat666 3 года назад

Absolutely no wonder Mark is so inadequate. He stopped going to school at the age of 12 and has zero management skills. He is afraid to employ educated people since it would show even more his lack of skills and knowledge. The staff just walks over him.

@ramblingrob4693 3 года назад

Sound like my boss only got the job as Daddy stepped down

@pauliepaul3697 Год назад

@@ramblingrob4693 nepotism you got to love it 🤣🤣🤣🤣🤣👍🏻

@davedenham8697 3 года назад

That Christian just makes excuses ALL the time instead of actually doing his job.....he’d last 5 minutes with me as manager

@WILLODLING 3 года назад

The wind got took out of his sails when Mark said i don't need a month, give me a week. Haha

@juliahays4435 3 года назад

Reminds me of a carry on movie!

@lindaglassford8593 Месяц назад

Christian was gutted when his notice was accepted, not what he thought would happen.

@Del-Canada Год назад

She gets a free wedding, with extras, and has the nerve to say they don't want her kicking off. Okee...

@stephenr6427 4 года назад

Who googled the grosvenor Hotel to find Mark hat to sell it sad news

@TheTechGiantYouTube 4 года назад

In the last or one of the last episodes of the series you see him announce to the staff that he has had to sell up,was quite sad to watch as he was clearly going to be missed by the staff and you could see he put 100% effort into the hotel to try and make it work. Not sure if you know but there was a follow up series after he sold up where he then went to work at a Hotel over the road called the Cavendish.

@1313Mockingbirdlaen 4 года назад

There is a second series with him at his new hotel

@erjatikka3029 4 года назад

@@TheTechGiantRU-vid 100% effort? He failed all 3 hotels because of his own inability to run them. He made all the mistakes bad bosses make resulting in the total failure. And he totally deserved the end result. Sad but true.

@TheTechGiantYouTube 4 года назад

@@erjatikka3029 How do you know the downfall wasn't due to other people,maybe Christian was also ripping off the hotel,like he did at the other place. Also just because his Hotels failed doesn't mean he didn't try his hardest/put in 100% effort.

@justdouglas9160 4 года назад

Christian also went to jail

@tskuhac Год назад

29.57 Marks reaction to Christian 😂

@fayecox9401 3 года назад

Only people that have a clue is the chef and his staff and dining room staff

@thomaswilcox5265 10 месяцев назад

5:18 just a small example of why the hotel failed. You just wouldn't be impressed turning up at a hotel and feeling like they've totally forgotten about you. Asking if you're 'all paid up and that'. Just shoddy.

@justdouglas9160 4 года назад

Wish I had all that toilet roll right now

@kramnam4716 11 месяцев назад

Basil and Sybil are alive and well. And they have a ready supply of Manuels on tap. No need to pay a fortune for 1970’s nostalgia, just pay a visit here. The best of Britain! 👌💚

@malcolmclements9254 3 года назад

Carver, Prawn Cocktail, Duck adds up to + profit gone...

@elizabethcotton4659 3 года назад

Yep. Doesn’t take Einstein does it 🤦‍♀️

@elzaaltmann 2 года назад

Love the vintage look, hussle and bustle, becomes more personel.

@malcolmclements9254 3 года назад

Pride before a fall, the end of Christian.

@geraldinethomas3180 16 минут назад

Christian an advents manager.....yeah right.😂

@jamesncraigrocjames2092 3 года назад

Alison cld have warned Chris that Mark was on the war path. That’s what a mate wld have done. She didn’t but still pretends she’s mates with him. Fake friend. She and the other woman with glasses were enjoying watching the drama unfold. When Chris leaves, they pretend like they are sad when they added oil to the fire. Very dodgey behaviour from those two women.