Wow you must have really tiny ears or putting them on backwards. Good luck with your ear situation, I wished companies took your ear shape disadvantage more serious. My videos are just my explanation of how I would use the product. I am not the inventor.
Maybe write the company you bought your products from. I heard some people are born with their ears upside down. You might need to check it out with your local doctor. I don’t claim to know everything about this product, I just post what’s important to me. Good luck with your ear situation, that hast to he the worst on long train or air flights. Take care, sending prayers.