UHaul Rental Nightmare - Why You Should Never Rent From U-Haul! Beware! 

A great video warning the public about a company that just does not care

Uhaul gave me a damaged truck and tried to charge me 500$ for the damage. I had proof of the damage there before. I sent evidence and they still tried to charge us. Disgusting business practice. They are scam artists

U-Haul deserves this criticism and more. The kind of people they hire care less about your time than a fast food worker

It's not just U-Haul. I had the same thing happen when I reserved a Budget truck in April. On the day of the move, June 3rd, I was supposed to pick up my truck at 11AM. At 10AM, the local Budget office called to say there were no trucks available within a 200 mile radius. They told me to call another company, and then hit me with a "no show" penalty on the card I had reserved with. It seems this is what the rental companies have resorted to. I always thought a reservation that was confirmed meant exactly that.

Mental Note: If I ever find I am going to be moving in the tuture, I am going to have to be sure I have enough money set aside to just buy a trailer outright rather than try renting one!!!

Same thing happened to us! I thought I had a truck reserved at a specific place. The day before, they called and said they don’t have a truck available at that specific place but I could travel a couple hours to an alternate site to get the truck. I don’t have time to travel across the state to get the truck. WTF is the point of reserving a truck from this company? Do not waste your time with U-Haul. It’s just another corporate entity without any concern for actual people.

I went to pay for a storage and truck rental that i reserved online. The rude and hostile manager told me, that just because i reserved it, doesn't mean its available. So no storage unit for me and the truck was at another facility. And i was charged another $10 on my card as soon as i reached the parking lot. Oh yeah, the 1 month free storage is a bulllshit lie as well.

We're having a nightmare also. Got the 6 by 12 trailer in West Texas. Day 1: I got to Salt Lake City and one tire blew out in the middle of I-15. 2 hours later, repair guy comes and replaces it. On the road again and when filling up in idaho, checked pressure and it was half of recommend. Filled it up and stopped in Dillon Montana for the night. Day 2: decided to stop at the travel center in Butte Montana to make sure all tires were up to pressure. Filled up the driver side front, then went to the back one. Filled out up and then the front blew a hole and is completely flat. Still have further to go.

I’ve had a similar experience. The people who work there couldn’t figure out how to honor my reservation and were also just rude. It was the worst customer service experience if my life.

I am currently going through a similar situation. I confirmed a 15' box truck and ended up having to drive over 600km (round trip) in order to get a 26' truck due to limited availability. Normally I have zero issues with U-Haul and every other time was perfect. A summer full of medical issues, life with 2 small kids, and tight deadlines forced me to go through with the costly move. Thankfully they are not charging me extra for the larger truck, or to pick it up a day earlier, however I will have to pay more in gas. This maybe my last time with U-Haul.

That’s shocking Jim , it’s all about the money with these big companies now and that’s sad and as for these so called customer agents they shouldn’t be in the job and would be much more suited to picking potatoes in the rain and alone..happy to hear you finally got things sorted my friend 👍. Phil.

Same thing just happened to me even tho your video was a year ago but this happened to me yesterday and I’m loss I don’t know what to do anymore 😢

I will never give Uhaul another dime. Worst customer service ever.

Normally for one way they call you two days in advance to discuss options if your reserved trailer or truck is not at the location you wanted it to be. Happened to me yesterday, and for the detour I got extra miles. U-Haul depends highly on the franchisee and how they organize things.

YOURE RIGHT! SIR THEY WRONG TRYING TO MAKE YOU DRIVE 200 MILES OUT YOUR WAY TO DO THEIR JOB. YES SIR YOU RIGHT! THEY SHOULDVE BROUGHT ALL SUPPLIES FOR YOUR SCHEDULES THEY KNEW THEY DIDNT HAVE YOUR SUPPLIES

It shocks me that anyone rents from U-Haul. The internet is full of horror stories. Are people gluttons for punishment? I drove an Enterprise moving van both ways (they don't do one-way drops) and it was STILL cheaper than renting a UHaul. Plus, Enterprise treats its customers with respect. UHaul outlets treat customers like inconvenient pond scum.

I’ve had one good and one bad U-Haul experience. They are shady, I swear they cheated on the mileage, claiming the odometer read “Y”, when it really said “X”, I showed them this and then they claimed that it the extra charges waived only applied when the odometer read “X” on certain “blackout dates”. That was my bad experience. My “good experience” was a polite/friendly agent, fair/honest billing, and a truck that actually didn’t smell like urine. Sadly that place went under new management and the second time became my previously mentioned “bad experience”. Perhaps it was just that particular location’s new management that was lousy?

Thank you Sir! Very helpful to equip me with some skills on how to confront unprofessional treatment in the near future.

Same thing happened to me. I ordered a certain size from certain spot but when I went to the place the guy told me call dispatch. I couldn't get the size I wanted and actually had to get a smaller van size because it was a out of state move. Some uhual areas don't want you to take the uhual van out of state

Happen to me the other day, asked for a 20ft luckily it was only another city over about 9 miles away but was only able to get a 15ft

Uhaul is the Dollar Store of truck rentals.

U-Haul is the grayhound of the truck rental. Penskee has some sweet eq and even budget truck rental will give you a much better experience

I'm a used car dealer. When I started 7 years ago, I had 400 bucks to my name and a few hand tools. Being flat broke, any car I got, I had to tow because it wasn't moving on its own power. Every Thursday, Friday, and Saturday the UHaul Auto Transports would be harder to find than a 5 legged unicorn, other dealers were snapping them up to move their inventory. I got to be pretty good friends with the guy I rented from the most, and he would reserve a trailer for me, and if I didn't need it, I'd promptly call him and he'd rent it out to the next guy. His wife developed cancer, he closed up shop to look after her. So the day of the auction, I'm looking to reserve a trailer. There was another UHaul shop, local, just down the street. I go to reserve the trailer, but the guy says I can't unless I'm certain I'm going to use it. He won't allow me to cancel if I come back from the auction empty handed. I ended up with 1 car from the auction, and I immediately called to rent the trailer... it's unavailable. So I'll take whatever is closest, and the closest trailer was 70 miles west of me. I went ahead and drove 70 miles to get that trailer. I get there early, that shop wasn't open yet. While I'm sitting there waiting for them to open, I'm looking on my phone to look up the business to see hours of operation, when I see the reviews. Complaint after complaint after complaint that they were charging people for damage to UHaul equipment that was pre-existing, or in some cases, non-existent. One of the comments suggested that one should take photographs of the equipment with GPS tags on, and then texting the pictures to one's self to document the condition. I had to wait until they opened because I didn't know which trailer would be assigned to me. Once I was assigned a trailer and the associate was hooking it up, I started photographing the trailer, which drew the ire of the associate who demanded that I stop. I wasn't snapping pics inside the business, or encroaching on the associate's personal space in anyway. We were out in the parking lot, and I stood at a distance where I could optimally photograph the trailer. I did get to snap the rest of my pictures when he left to get parts. He was hooking up the trailer and was ready to send me on my way and never noticed that one of the lights didn't work, and that one of the tires has no tread. When I pointed it out, he demanded to know how I knew that one of the lights didn't work. I pointed out the torn wiring that was dangling underneath. At least he didn't question me about the tire, but of course it would of been hard to argue when the steel belt was fully exposed. Didn't look like the tire was worn out. I'd say that the tread just fell off the tire. It looked like an orange after having the peel removed. It was still round and holding air, but I wasn't about to ride on that. At that time I had almost 100 UHaul rentals, but that would be my last rental. I bought my own trailer after that. I liked that I didn't have to worry about trailer theft (quite the problem in my area), not having to worry about having a secure place to park it, but after that experience, I figured that seeing to my own trailer would outweigh having to deal with this again. In the end, it worked out. The UHaul auto transport is only limited to a wheelbase of about 135 inches, so the biggest I could tow would be like a full size SUV or a regular cab pickup. Extended cab with a long bed was a no-go. My personal trailer doesn't limit me to such anymore.

Not the price Shady Hiring practices during the pandemic,Stealing Customer information,Literally Ask Me My Social Security Number over phone 😢

We were going to use UHAUL. Now we are not! Would have been nice if you recommended an alternative.

It looks like the customer setvice, roadside assistance and insurance is really bad at Penske compared to UHaul. Any idea?

If you’re running around town then haul is basically your only option.

I’m sorry that happened to you, that sounds annoying and stressful.

I've never had an issue. I've rented a good half dozen times in 15 yrs. it's always been quick and easy... Even better when they added people to pack the van.

I have rented uhaul trucks several times and never had an issue.

I had a uhaul driver that was high run me off thr road, wrecked my car. waited 2 months for insurance

No surprise or shocking of a U-hell experience. U-hell is a culture with a lot of bad people who work just below Mr Shoen.

I've used uhaul 20ish times over the past 25 years with absolutely no issues except 1 truck that was super old at the time.

Because uhaul don t have a lot equipement in the whole north america because company like gm or ford they can some amounts of trucks or vehicule

there's a UHaul location around every corner where I'm at. So, I've never had anything like this. That makes me not want to rent from them again though

Damn that sucks.

So sorry you had to deal with that, Jim! I've rented a U-Haul van only once, right after Hurricane Katrina, and they were the most awful inconsiderate people I've ever dealt with. We never used them again, for ANYTHING.

Lmao its like 2k for the smallest uhaul to move a couple states away. Fuckkk that. Also the "certified uhaul dealers" are so sketchy sometimes. I went to one to get myn, it was a smoke shop, with one lady tweaked out who didnt know how to hook any of the old rusty equipment up. Ya that a good idea set it up at a fuckin smoke shop. ....

post the phone numbers you called

Hence read the small print before you sign anything

UBOX

Wonder if it wouldve done this had you called the location directly

I am a U-Haul dealer and want to clarify. (1) when you made the reservation it clearly states on the reservation the they CANNOT guarantee your PU location. Why? Because customers do not return equipment on time and at the correct location. (2) when you see a dealer with lets say 20 trucks and trailers, only 20% of equipment is ONE WAYS, 80% our IN TOWN rentals and must be returned to the original location. (3) It could very well be the case

Then where did you rent ?

How is being on the phone with customer service qualified as a "Nightmare"

I love U-Haul! ❤ I've rented trucks, trailers, they are the best!

Sounds to me like U-Haul found you a trailer in the same town as you wanted. Also it clearly says on the screenshot of your reservation that it was your "preferred pick up". I think maybe you just didn't have an idea for a video this week so complained about your own mistakes.

Always enjoy a one-sided story from a Karen. Since I have used U-Haul a couple of dozen times over my 64 years and never had an issue, why would I give your singular, unproven story any credence. Answer is simple Karen, I don't.

If you read the contract none of this would of been a suprise

So there are two sides to every story. I can tell you first, just because you ask for a supervisor doesn’t mean the company has to transfer you to one. This is a common misconception. Two, when you setup the reservation they also told you at the time that they would have to call you to schedule and confirm where you will have to pickup from. This means that their locations all around the area are fully booked up but they are gonna do everything they can to get you with equipment on the day you needed it. Three, why would you call back over and over again if you know you are gonna get the same info. Just cancel and find another company. There are a few in that area and I looked. Please remember that there are two side to every story. Oh and they didn’t hang up on you. I can guarantee that you are one of those people who act like they are hot s&$? And talk down to people. That would have been the only reason they would have canceled you and then hung up. U-Haul will try all they can to help but if you are a rude or mean customer or talk down to a rep or sup they will cancel your reservation and hang up. You wasted so much time trying to make U-Haul do what they told you they just could not do, when you could have called budget or another place. Another thing, they would have told you at time of booking that 30 days out is very far from reservation day in the moving world and it’s hard to make sure that this equipment will be there because of all the other orders between then and now, which again I know they told you. I really hate how people don’t listen to all the information that is given to them and just push for reservation to be done quickly. You know you were told all this, plus it’s in the contract which I encourage everyone to always check everything you are signing or any info sent to you and read thru it. I’m sorry you went thru all this but you wasted so much time trying to change something that will not change and instead find another solution. If it can’t be done just because you puff out your chest and say you need to fix this that it will be fixed. Customer service people are doing everything they can to help you. Everyone please remember that before reacting to a customer service personnel like myself. Not saying I work for U-Haul but I definitely know their system and this story has a lot of holes in it from my point of view. Like I said….two sides to EVERY story. Have a good day everyone!

People have one bad experience and say “don’t blah blah blah with this company”. Listen, it was one bad experience you had that is atypical of UHaul. They couldn’t be a billion dollar company if they were consistently bad…. You could always install the hitch yourself and go buy a trailer for $18,000 and do it yourself. Oh wait, you can’t? Uhaul was able to make moving affordable. Crazy. Uhaul isn’t my favorite company by any means, but I’ve never had an issue. I just understand that people don’t return stuff when and where they’re suppose to and not everything is allotted to being a One Way.

You clearly don’t know how to read a contract from u haul hahahahah

You are why we can’t have nice things

No clue what your talking about, I rent from u haul all the time and never had a problem.

Guy is upset because U-Haul Black Listed him. U-Haul does not want nor need your business. Seams like you love leaving Cry Baby reviews

I remember the first time I rented from U-Haul in the late 80's. I needed to rent a truck. They told me the amount and said it's $200 deposit and we refund the amount when you return the truck if no damage, unusually dirty, and gas is replaced. I said ok. I started to give the associate 200 cash and she said we don't take cash for deposits only cards???? I told her I don't use cards if I have the cash. She said, I'm sorry sir but that's our policy. They want your card number so if there's any damage, they can charge your card and you are stuck at least temporarily. All you have to do is call your card company and tell them you didn't authorize the charge and by law they won't get the money. Of course even if they don't get their money they still have a record of where you live and your name. Anyway I went to one of their competitors gave a cash deposit with no problem. U-Haul, it's not just a job it's an adventure. I also heard these days by the time they charge you all the fees which they have to show upfront on the rental agreement a 19.95 a day charge if going 50-250 miles will cost somewhere close to 300 dollars.

I'm starting to think this dude is under the influence of some type of drugs. If he thinks u hauls that outrageous then I must be a meth user Because I have not ever heard of anything from you hall like that before for as long as i've been using them for the past 30 years always been $19.95 plus tax and still no issue with them till this day And that's coming from someone who's moved from los angeles california to detroit michigan