United Breaks Guitars

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You saw the video, now GET THE BOOK: www.UnitedBreaksGuitarsBook.com. Looking for a unique speaker for your next event: www.UnitedBreaksGuitars.com for case studies and highlights of Dave's speaking tour.
There is now a video response:
• STATEMENT
Full Story: www.davecarrollmusic.com/story... -
In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didn't deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss.
So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United Breaks Guitars is the first of those songs.
United Breaks Guitars Song 2:
• United Breaks Guitars ...
United Breaks Guitars Song 3: United We Stand on the Right Side of Right
• United Breaks Guitars ...
Follow me on:
Twitter: / davecarroll .
Facebook: / davecarrollmusic
LinkedIn: / davecarrollmusic
Video Produced by Curve Productions of Halifax, www.curveproductionsinc.com.

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Опубликовано:

5 июл 2009

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Комментарии : 27 тыс.

@gamesandscience9317 4 года назад

This is the most impressive complaint about poor customer service I have ever seen!

@ChaoticAngelKitten 4 года назад

Games and Science would be awesome if they did a new one titled United Airlines Beats Doctors... >,> in honour of the doctor who was flying home to open a free clinic for veterans and was beaten and lost two teeth and got a conscussion because United Airlines felt they had the right to beat a passenger because they had overbooked the flight and he refused to get off the flight he paid for...

@sergejacinto 4 года назад

Comedienne Nicole Byer found fecal matter on a blanket given to her by a flight attendant on a Delta flight. They eventually agreed to fault and were going to offer her some compensation but she had to sign an NDA, she told them off and that she was just going to tell her story on her upcoming Netflix special

@ChaoticAngelKitten 4 года назад

serge jacinto I hope she did too. Got the name of it?

@samblamjam 4 года назад

“This is fucking bullshit” -Tfue

@ChaoticAngelKitten 4 года назад

Matthew Schurke I can understand accidents but my issue is that they refused to own up to the mistake made by their staff and replace what their staff broke.

@MrShmeve 3 года назад

Heard this guy’s story. Came just to see if it was real. Stayed for the music.

@nakshatra1402 3 года назад

From reddit?

@BTnat 3 года назад

Reddit reposts be with us

@aushopkins4702 3 года назад

Ifunny brought me here

@randallferguson8147 3 года назад

Aus Hopkins We do not speak of the forbidden app

@noelfletcher1149 3 года назад

r e d d i t

@joezegers 18 дней назад

2009: United breaks guitars 2024: Delta breaks a guitar

@roxzy409 5 месяцев назад

14 yrs ago and still a masterpiece

@sonsofmaxwell 5 месяцев назад

Thanks for tuning in!

@estebanguerrero682 2 месяца назад

True

@walid8981 2 месяца назад

The real bro

@Huobaojiqi 2 месяца назад

@@sonsofmaxwelllegend!🗿🍷

@rubyhasan8520 2 месяца назад

16 years now!!

@neumon0_ 2 года назад

The fact that United's stock fell by 10% and they lost $180 million dollars is amazing

@happyvocal Год назад

You broke my guitar? I'll break your stock. 😂😂 It's hilarious tho because this guy is super down to earth, he didn't even think this video would break the way it did

@DarkDepth2000 Год назад

@@happyvocal he really pulled an uno reverse

@andrewk8636 Год назад

Their stockholders lost 180 million. They lost a ton of potential passengers so they lost a lot more than 180 million and are still losing them to this day

@gecko75 Год назад

And the fact that they could've bought 51000 of his guitars with the money they lost because of him 🤣

@zhackiethedog Год назад

D-serve

@bradenmcintire898 2 месяца назад

This song had the best backstory in the history of music. Just iconic

@user-jk9uk8ib6e 2 месяца назад

omg!

@jeffsexpensivemistakes2829 Месяц назад

have you heard afro mans song about his house being raided by the police?

@prodoge2795 2 месяца назад

Always flew Southwest. We were coming home from Arizona after visiting our family for Thanksgiving and we had some really cool shirts we got. I remember I had a Jeep shirt that was right out on top when my dad closed the suitcase the last night we were there. When we got home the shirt was gone. Not in any of our other luggage. A few others were missing too. The ground crew or someone swiped em and we lost about $100 worth of stuff and some really cool shirts I loved.

@victoriascott774 2 месяца назад

I had a really odd experience with Spirit last time I flew with them a year ago. Your not the only one who had some clothing stolen though mine was literally every piece of underwear I brought with me on my trip. Laptop was perfectly fine though thankfully but it was still a weird and gross experience.

@rabbit0664 2 месяца назад

@@victoriascott774That's just weird. I feel you on that. Some years ago I had two other female roommates. We all had flown from the same airlines and gotten a ticket saying our luggage was searched. They wound up dethreading my pants for some reason and also took all of our razers. This was check in baggage too. Creepy how someone's stealing used razers.

@timothylegg 2 месяца назад

Try the TSA. That happens to people.

@nhwank Месяц назад

Testimony to the voice of the customer, literally amplified! The power of the internet. “Smoke-on-the-water” by Deep Purple was also an amazing success fueled by the disaster of their venue and equipment being burned down by a lunatic. Recently I have been traveling with our startup’s prototype as carry-on on direct flights. A couple of times I was asked to check it and I said, “if you lose or break it, it will make sure you will replace its build cost of $50,000 plus liquidated damages as it is revenue generating equipment.” Only once we compromised on “gate-check”. We now shrink the design size and cost by a factor of ten to avoid scale-up and avoid these nail-biting situations. The only positive outcome of such a mishap could be that I could go back to playing guitar and compose a song😂.

@sammym5142 Месяц назад

Yeah I'm pretty sure the grounds crew stole my luggage in Philadelphia after I was forced to check the bag in at the gate, handed it to the loading crew and that was the last I saw it. I like to picture some man walking around wearing my short shorts in Philly

@martinyamzon2681 3 года назад

imagine loosing more money by refusing to pay this man's guitar repairs

@KwCpRoDiiGy 3 года назад

Imagine going your whole life misspelling "losing"

@CephaloG0D 3 года назад

It's just 9 hours at this moment. ;P

@nicknack-snack2 3 года назад

Wayyyyyy more lol - serves them right😂

@misteryemisterye 3 года назад

@@KwCpRoDiiGy omg haha

@iamdaven7330 3 года назад

@@KwCpRoDiiGy lol What a looser

@simearsov 3 года назад

This song caused a 10% drop in their stock. The internet is amazing.

@noneedtoknow2870 3 года назад

AWESOME!!

@jrstok1 3 года назад

I wonder what that was monetarily. Much more than a Taylor guitar I imagine hahahahaha

@callumcooper5652 3 года назад

@@jrstok1 hi

@ianrice9083 3 года назад

We covered this in my marketing class today, the professor said it was $180 million loss

@jrstok1 3 года назад

@@ianrice9083 Thx LOL! That's awesome.

@dickasstley3738 Месяц назад

The fact that this still exists 14 years later, heavily impacted one of the major airlines and this guy still responds to the comments is amazing

@danielacasagrande8996 Месяц назад

Actually it’s 15 years

@dickasstley3738 Месяц назад

@@danielacasagrande8996 doesn't matter

@tanakasensei3450 2 месяца назад

Just watched Be Amazed feature this story in their fifth installment of revenge acts, and I just had to see this masterpiece for myself. Just love it!

@itsame43 2 месяца назад

Actually it was sixth he mistitled

@antoniomurrain2783 2 месяца назад

it actually is the sixth installment thats what got me here too!

@abhijitkumar4911 4 дня назад

Me too 😂

@SIYABONGA-fk5hl 2 месяца назад

Who is here in 2024❤

@user-hr1pp5tz1e 29 дней назад

@steve-bk1qd 9 дней назад

I teach English as a foreign language ...there's a reading exercise about this story... inspirational story

@THEGAME-ko3mg 5 месяцев назад

This song is a cultural icon. We were taught about it in university, marketing class, as an example of how not to handle a costumer complaint lmao.

@sonsofmaxwell 5 месяцев назад

Thanks for stopping by!

@TFYGE 4 месяца назад

@@sonsofmaxwellAs Billy Herrington said: "♂️YES WE CAN♂️" А лично от себя хотел бы добавить что за поломку гитары нужно было в ответ сломать DI...[DATA DELETED]"😅😅😅😅

@Holokat 4 месяца назад

Same!!! this song was shown to me ten years ago in my training days when I worked for AA!!!

@washingtonlass 3 месяца назад

@@sonsofmaxwellAnd we got an absolute banger of a song out of it, too! I still randomly come back and listen to it because it's brilliant and just a damn good song!

@user-eo1dq6jy3o 3 месяца назад

United just did it again. Broke a guys 1962 Gibson. Now they’re saying he has no claim

@monkey3964 2 года назад

Don’t make an enemy of an artist. Creativity is a powerful thing.

@Justin-yt7pi Год назад

Yeah just ask that Austrian art student turned leader of Germany.

@justsomewanderingomen3751 Год назад

@@Justin-yt7pi Art student? Last time I heard he didn't get accepted.

@Hallow_Ghost Год назад

@@justsomewanderingomen3751 Dont need a degree to be an artist.

@Justin-yt7pi Год назад

@@animequeen78 ha?!

@robbieaulia6462 Год назад

@@Hallow_Ghost Hitler: the art of genocide

@computernerd1101 2 месяца назад

Many years ago, I had a similar experience on a smaller scale. I lived in a group home with two sections, separated by floor. I was one of the second floor residents. Our food kept getting stolen by one of the first floor residents. There was nothing preventing the first floor residents from accessing the second floor refrigerator. We begged the staff to install some kind of lock to keep the first floor residents out of the second floor. They showed complete indifference towards us for countless months, during which food kept getting stolen. Eventually, they started interviewing someone who was considering moving into the group house. I told him, "if you move in here, you'll risk getting your food stolen by someone living on the first floor who has easy access to the second floor refrigerator." Just one day later, I saw locksmiths installing digital locks on the doors to the second floor staircases. They'd been ignoring the problem for months, but as soon as I started scaring away potential buyers, they fixed the problem in only a day. Ultimately, Dave Carroll and I learned the same lesson: if you want the authorities to start taking their job seriously, threaten them with bad publicity.

@garishanth 2 месяца назад

I got here from BE AMAZED's latest video. This is perfect!

@girshwinlayman876 2 месяца назад

Me too 😂

@Corrie-_- 2 месяца назад

Same, was looking for this comment 😝❤

@alexbreezy1652 2 месяца назад

Same here 😂😂😂😂

@frank2mb 2 месяца назад

AHAHAHAHAAHA same same 😅 didn't regret coming here, song is actually good 😊

@zavier2222 2 месяца назад

Same

@brendancurtis7848 3 года назад

It’s been 11 years and I’m still not done enjoying this absolute masterpiece

@akshonclip 2 года назад

Same here. I come back every now and again for the catchy lyrics.

@PurpleOnThree 2 года назад

Agreed! When I need a good laugh...😂😂

@shiislittleroom 2 года назад

Yeah lol

@lancelotdsouza4174 2 года назад

Same here. I listen to it when I have to fly

@PurpleOnThree 2 года назад

@@lancelotdsouza4174 now that's funny! 😂

@safecriib2392 4 года назад

The 2.7k dislikes are all united employees

@sadnishi8109 3 года назад

Exactly

@1MadJack1 3 года назад

‎

@zenith7996 3 года назад

Fax

@shanemichael6517 3 года назад

😂🤣😂🤣

@jessicacarranza2959 3 года назад

🍵

@user-kn2do4wq7b Месяц назад

The best come back a man can do,sir u r officially a living legend

@alexiseptimus8362 2 месяца назад

14 years and this music quality is much better than what we have today. And the story behind it make it even more epic.

@CanadianTeaMaker 9 лет назад

I think 100% of the 1000 people that disliked this were United employees.

@RAHAL37 9 лет назад

Lol

@saeedtahir8515 9 лет назад

Lol

@Seychelloiss 9 лет назад

That is possibly true but is it any less true than the possibility that 100% of the 81,000 likes are employees of competitor Airlines

@narekhartunian1796 8 лет назад

CanadianTeaMaker no doubt :)))

@Z0mbie999 8 лет назад

Yah

@BANGbucketHEAD 2 года назад

The funniest thing about this is it cost United Airline shareholders 180 million dollars just because they didn't want to replace the guitar

@toad9881 2 года назад

Lol

@austinloui9075 2 года назад

Damnn

@junetong1907 2 года назад

United excels at avoiding the obvious and easy fix until it escalates. In my case, they wouldn't give me back my first class upgrade certificate after they didn't honor it, and a few well-placed letters later, I had 14 upgrade certificates in my mail. I didn't have to write a song (but I really wish I could).

@statisticsnerd6224 2 года назад

Well it was unrealised loss so all good now

@anthony_galati Год назад

....Elaborate??? Was there a legal case set up?

@swan4091 28 дней назад

14 years ago and still never got bored of it once

@MortalScum 2 месяца назад

14 years, still great!

@michaelmurray4410 10 месяцев назад

Flew Japan Airlines, lost a D45, after 30 days i received a full apology and a check for 3800. It the process Japan air was awesome, never made excuses, assigned a human to personally see that my complaint was addressed. Thank you so much for not being like United.

@agent4ww191 7 месяцев назад

A D45 can you tell me what that is and I apologize if it is something I don't know if it's available only in one country

@user-es1hl7wq9z 7 месяцев назад

A very expensive accoustic guitar.

@RCAvhstape 4 месяца назад

They probably disciplined the employees responsible, too, which is how you fix glitches.

@acer3573 2 месяца назад

Deferential, honor-based culture. They feel ashamed if a commuter train is only a minute late.

@AlekzanderTamayo-ln8bf 2 месяца назад

W airlines

@GlamorousTitanic21 2 года назад

United refused to pay him around a few thousand for the damages, and instead their stock fell 10% and lost them over $180 million. What can I say. Karma can be a real bitch.

@akira9195 2 года назад

Thats internet for ya

@ultranetheritechannel2057 2 года назад

No need for the "karma can be a real bitch" part.

@theguywiththeyellowprofile3951 2 года назад

@@ultranetheritechannel2057 why Not

@organiccold 2 года назад

@@ultranetheritechannel2057karma is indeed a big bitch hahah

@eddielane9569 2 года назад

Then they had their Just Desserts.

@ss_croaker 2 месяца назад

This was one of the early wins social media companies (Twitter and Facebook) were looking for - "United Breaks Guitar" eventually became a Harvard case study

@OneStreetOver 17 дней назад

Now we can add Delta to the list. But we have fly dates coming up and all I can do is pray! Revisiting this song and I still had to listen to the whole thing again. The song and video are just so well done!

@patricklundquist9869 Год назад

Back in 1967, United crushed my Kent 12 string guitar on a flight from San Francisco to Chicago. I didn't get paid for my guitar either. It never even occurred to me to sing about it. It's the song that is the true genius of this story. So, when life gives you lemons, squirt the lemon juice in your enemy's eyes.

@kempinnd7738 Год назад

12 string? Damn how come u have that much of string

@patricklundquist9869 Год назад

@@kempinnd7738 Spare strings. I can break 6 strings and still have a 6 string guitar.

@JayJayS89 Год назад

you have this awesome pic of you playing guitar but no videos :(

@patricklundquist9869 Год назад

@@JayJayS89 If it only involved screwdrivers, wrenches and hammers I'd be in business but at 73, I'm technologically challenged. As soon as I figure out how to operate a Zoom H4 and then figure out how to upload to RU-vid... Then again, I've figured out how to respond on RU-vid so how much harder can that be?

@JayJayS89 Год назад

@@patricklundquist9869 uploading raw footage to youtube Via your phone is pretty simple, its the whole editing part that is a lot harder/time consuming!

@avondez 3 года назад

I'm 11 years too late but this song is really catchy

@HowardH 3 года назад

Came here from reddit in 2020?

@michelmagix 3 года назад

It looks like some damage is irreversible.

@avondez 3 года назад

@@HowardH Yes

@johnnieuwenhuijs667 3 года назад

You just came from I funny too huh.. lol

@jonf3387 3 года назад

Rule 1 lol

@A-Lgaming-official Месяц назад

I love how United hasn’t tried to take this down

@Heythebrodyboy 27 дней назад

Cause they would be signing their own death certificate

@audievickers132 Месяц назад

This song is LEGEND among my musician friends, even after all these years! Thanks, Dave and the guys!

@PiXimperfect Год назад

My professor brought me here while I was in college studying Public Relations. Glad to find out I'm not the only one here from study materials.

@lunaryt3652 Год назад

hi checkmark

@blaue7383 11 месяцев назад

I never expected you to be here.😅

@avrilsd 3 месяца назад

Here from study materials! 😂

@a.alhashimi780 3 месяца назад

same over here ,by international business professor :)

@PraveenKumar-rc3uh 3 месяца назад

Father of photoshop

@joannaortiz9015 2 года назад

This video and the infamous incident were discussed in my textbook for my MBA class, Crisis Management. I had to check it out for myself and wow, shame on you United Airlines! Kudos to Dave Carroll for handling this with class.

@maxygirl09 2 года назад

I was just reading an HBR case on marketing about the incident. I decided to watch the video first to get some context. It would be an interesting discussion in my MBA class this weekend.

@MoniYakova 2 года назад

I also know this song from a case study i read in uni.

@free.KayFlockaaa 2 года назад

he was at my school presenting about his story and stuff

@jimmygu777 2 года назад

Yes, this case is also on my MBA course materials. Nice job, United Airlines!

@anonymouse2428 2 года назад

More material for your textbook: A highly litigious hotel chain whose name rhymes with Narriott is facing a lot of public backlash after refusing to reimburse a guest whose luggage they gave away to a thief. This incident was widely popularized by the media causing the company to face a lot of ridicule and unplanned cancellations.

@games4music Месяц назад

Timeless lesson! Accept responsability! Do what is right! Some airlines don't learn the lesson, so many years after and they still have terrible customer service. A masterpiece song David Carroll !!! 👏👏👏 It's year 2024

@BrandonJacobLacroix Месяц назад

This is the most creative way I have seen of addressing this, we all have experienced something like this too.

@elliotsoderblom4258 Год назад

I just need to say thank you, from the bottom of my heart, for this song. :) United Airlines broke my $5,000 wheelchair this summer (and I finally just raised enough money to replace it). I have never in my life met a more heartless and indifferent group of people. I'm flying again this week with my new wheelchair, and I'm absolutely terrified after what they did to me and my service dog. So thank you for this song. I'm going to play this on a continuous loop during my trip, to hopefully ease my nerves a bit. That was the first and last time I will ever fly United Airline. :) Even though this video is 6 years old and about a guitar and not a wheelchair, it still made me feel so much better. I needed this...

@trangtran7674 Год назад

Im so sorry for your experience, and that’s so sad when they seem to haven’t changed a bit after that hugee loss :(

@atwajesper9434 Год назад

Sorry for what happened to your wheelchair. I hope your travel was a better experience this time around. Btw, this happened nearly 14 years ago. The video was released back in 2009.

@ivanmusenko1890 Год назад

Cause United breaks wheelchairs!

@JamesTheManiac Год назад

Wow that's just ridiculous. Sorry that happened to you. I'm glad I've never had to travel by air in my 15 years, so far. I've been worried if I ever have to that my personal stuff with my lost or damaged in some way.

@janetomes6243 Год назад

I am very sorry this happened to you..did you see comment above by Aisha? She got them to replace her ruined wheelchair in 48 hours

@adzzil 6 лет назад

2.4K United employees disliked this

@keithwright4272 5 лет назад

That is just too bad

@Flogge11 5 лет назад

no the 2.4 is all the SJW's who are offended by the cultural appropriation concerning Sombreos and fake moustaches.

@uniformorca 5 лет назад

Agree I bet they were gret not doing anything now that they're on RU-vid

@viniciusg4mer940 5 лет назад

Dean ambrose

@jazzsupreme6730 5 лет назад

2.5 dislikes this now

@JadeDranreb13 Месяц назад

I noticed he's using a broken guitar and it made me chuckle. 1:09

@Princeromemackenzie07 Месяц назад

i know this came out 14 years ago but he did sure love reacts to newer comments upto this day

@LanceofLonginous Год назад

The fact they lost so much money warms my heart

@alekz112 8 месяцев назад

It's a common misconception. It was a low day for all airlines not just United, and as a matter of fact, United closed higher than they opened on the day in question. en.wikipedia.org/wiki/United_Breaks_Guitars#Stock_price_effect Nothing short of revolution can make megacorporations stop.

@rinsekai 8 месяцев назад

@@alekz112I thought u were defending the corporation for a sec. W comment

@gigachadzilla 8 месяцев назад

just a bummer that none of the higher-ups feel it. they just do shit like take away benefits from regular employees and cut out all leave payout and grants and funds for employees that aren't completely mandatory by law, so the people on the board of directors, or anyone who's job title is a commonly recognized acronym, get to still give themselves insane 6 and 7 figure bonuses, then pat each other on the back. this would have had to make an impact so profound that it made them non-viable financially to continue. if they can rearrange the books, or crunch numbers by taking away from regular hourly/salaried employees to satiate the corporate elite's greed, they'll absolutely do that every single time, and they'll never learn, which means they'll just make their employees and stockholders bare the full force of the negative financial consequences that stuff like this brings about which leads to them unscathed to just keep on keepin' on. hella dope, right?

@castleanthrax1833 5 месяцев назад

Share prices going down isn't an actual loss. It's a loss on paper. When shares go down, nobody loses anything unless you have to sell your shares at a price below what you paid for them. Regardless, it wasn't United that "lost" when their share prices go down. It's the shareholders.

@firuzleestar 3 месяца назад

guys, I need to collect 10k on my RU-vid channel, the American people are very kind, help me collect 10k ON my channel, please subscribe I'm making music

@jackl2383 5 лет назад

Made united lose 180M dollars with a $180 budget.

@Isaax 5 лет назад

@@chanhongooi2190 read the comment again, slowly

@kmcshane8725 5 лет назад

It's clearly not worth saving $1200 for losing $180,000,000.

@aminiman1330 5 лет назад

@@Isaax Lol

@adolphus28 5 лет назад

Decisions of management eh...

@pinklatte8696 5 лет назад

*_hashtag didn't regret it_*

@skyguy1625 2 месяца назад

This song definitely united us.

@kingskullGamesYT 19 дней назад

What a legend to make a song all these years

@SirSpinalColumn 9 лет назад

I just saw an article suggesting that the resulting poor publicity from these videos caused a $180,000,000 drop in share prices. They probably should have just bought the dude a new guitar.

@GamesGregory 9 лет назад

they did actually... after they have seen what they've done. they payed for 2 guitars.

@bostoncat3447 9 лет назад

***** The two custom made guitars were given to him by Bob Taylor of Taylor Guitars. When United belatedly offered him $1,200 for repairs and $1,200 for in convenience, he refused to take it and United donated the money to the charity of Dave's choice.

@czdaniel1 9 лет назад

They should have bought him a new guitar because taking reasonable care of customer's belongings in their care is their responsibility. That bit about $180,000,000 drop is a nice way to end a story on a feel-good note, but the conclusion you are supposed to draw from basic stock-market volatility is as misleading as any Hollywood fairytale ending.

@VestedUTuber 9 лет назад

United is actually using this video as an example of why you shouldn't go around breaking people's luggage, and why good customer service is important.

@SirSpinalColumn 9 лет назад

The funny thing is, about 4 months after posting this I booked return flights from Sydney to LA flying United. Go figure huh?

@kath5201 5 месяцев назад

This is the ancient Power of the Bard. To put your message to an unforgettable tune!! Proof is, the song is still on You Tube, and USED by United Airlines as a training video. And they lost a heap of change.... BRAVO!!!!

@sonsofmaxwell 5 месяцев назад

Thanks!

@SatumainenOlento 2 месяца назад

*Power of the Bard is right!!!!* 😅😊 Never mistreat a bard! He can take you down from your throne!

@chrisdawson1776 2 месяца назад

More like power of the tard

@rainbowfranklin Месяц назад

Dave used vicious mockery! NAT 20 120,000,000$ in damage!

@TheEudaemonicPlague Месяц назад

I was wondering if anyone else would think of this....I didn't mention it only because I was thinking about a better song written about a closely related issue....James McMurtry's Airline Agent, from his Walk Between Raindrops album 1998.

@manikanta7689 2 месяца назад

This is the perfect reply I ever seen.

@TemperanceSunlight 15 дней назад

I came back here after an artist from my country got two of his guitars destroyed by Delta during their american tour. So yeah, I can't believe this keep happening more than a decade after this song was released.

@OriginalDonutposse 3 года назад

In Irish folklore, even kings feared angering poets who were skilled satirists. The poets could write a poem that would literally kill the subject of the satire.

@cclaytoon5892 3 года назад

Interesting 🤔

@fumothfan9 3 года назад

They had the right idea. Wayyy ahead of their time

@ONeil_is_here_ 3 года назад

Basically an Eminem disstrack

@blackegret666 3 года назад

Come to think of it; maybe that's where the phrase "Murdered by Words" came from.

@archae108 3 года назад

Good. Very good

@miayi4498 Год назад

It’s been a whole 13 years and this song is still a masterpiece.

@watercat1302 9 месяцев назад

Like a classic piece, this song will live on as long as there’s customer services…

@sangeyasha5435 5 месяцев назад

soon it will be 15 years

@legendofman12 5 месяцев назад

14 years later it's still catchy and 14 years later I still won't fly United!

@SaurabhVerma-jq6op 3 месяца назад

I love my Guitar and such an amazing song about guitar is a blessing for me. Thankyou so much for this beautiful song brother.❤❤❤❤❤

@AniSmiShSh Месяц назад

Great, thank you, the United learned their lesson hard way, I flew with them just recently and the service was amazing

@MasterV235 7 лет назад

Not only are they breaking guitars, they're breaking passengers!

@anggahartoto 6 лет назад

Masterv235 i get it

@joezeke6107 6 лет назад

For sure!! You'd think they'd learned by now! What's amazing, too, is a few days after I saw this video I was supposed to fly from San Diego to Seattle for a family reunion. The family told me, "Bring your banjo!"...a beautiful instrument made by Deering Banjo Co., easily on a par in quality and craftsmanship to Taylor Guitars. I told them, "Hell, no," and sent them the link to this video!

@UsernameAss 6 лет назад

in 2001 they broke a tower (UA175) and four terrorists(UA93)in a single hour,in 2006 they forced a world war 2 veteran to leave,in 2008 they force another person to leave,in 2009 they broke someones guitar,in 2017 they broke a vietnamese doctor, lets just name united airlines as fight club.

@lmk69 6 лет назад

Bruce Wayne agrees Panther.

@slavikkg1798 6 лет назад

:))

@liamsun3208 7 лет назад

United: We treat you like we treat your luggage.

@RuminatingKiwi927 5 лет назад

No , they treat us like bombs in a bomber planes bomb bay

@nickmorzinski5558 2 месяца назад

@@RuminatingKiwi927WOOSH.

@ericagaines517 3 месяца назад

I grew up 2 blocks away from Ohare & MANY of my friends worked for United. This checks out. I'm sorry that happened

@crack9991 Месяц назад

14 years have passed but this gem will never die and its justice for those poor guitars

@VP80867 2 года назад

I was a flight attendant when this came out. I always let passengers bring their instruments in the cabin. Let them take up a bunch of overhead space! Musicians are awesome passengers. I once had an entire flight of ACL performers flying Austin to Newark. It was amazing. Everyone was so chill. They ALL stayed seated so a woman in the last row could get off and try and make her connection to Norway. Bring Back Art!

@jonny-b4954 2 года назад

They made me like leave it by the door of the plane and they put it somewhere else. Was waiting outside the door when I departed. It worked.

@solanuskc4303 2 года назад

Too bad as a flight attendant, you are already beyond the point when a traveler may have checked their bag.

@dacsus 2 года назад

Even piano?

@1000CalorieSnackPack 2 года назад

@@solanuskc4303 Yeah this story makes no sense if they were an actual flight attendant

@sk4le10 2 года назад

One time I just was allowed to put it overhead... Other time, they spotted my guitar with me in the queue, told me to stay by the side, waited until the whole queue was on the plane, and only then, 10 minutes before take off, told me to buy extra sit for the instrument... Thanks Ryanair

@Isaac-ib3wp 3 года назад

United ticket sales 📉📉📉 Taylor guitar sales 📈📈📈

@LVTwinturbo 2 года назад

stonk

@falco3471 2 года назад

Stonk

@titan4110 2 года назад

stonks

@Praveen__phoenix 2 года назад

Stonk

@ilns 2 года назад

stonk

@neilbryllemalunes3837 Месяц назад

What a genius!🙌 Song's catchy, message is loud and clear

@agbook2007 7 лет назад

Ah, back to the simpler days of 2009 where the only things United broke were guitars... 👎‬ Now it's "United gives you scars"... 😑

@jeannetterook4579 7 лет назад

When a fictional story like Shirley Jackson's The Lottery comes True. David Doa would a lottery he didn't want so they beat the shit out of him

@nichthier4472 7 лет назад

best comment ever! XDD

@holythirteenx1 7 лет назад

agbook2007 I pray to God that Chris Ray Gun has a parody on the way.

@jdstep97 7 лет назад

You said it exactly, United breaks guitars _and_ gives you scars. Somebody needs to write another song. Come on RU-vid folk, somebody has the talent. We want another song.

@jfryza 7 лет назад

United breaks guitars. United gives passengers scars. United passengers seeing stars. Rather take Northwest and only get SARS.

@AishaYMusa Год назад

As a wheelchair user, I made the decision to stop traveling by air about 5 years ago because airlines break mobility equipment more and more. Because of that, I love this song.

@GetRidOfHandles Год назад

United Breaks Wheelchairs

@giga_slayer Год назад

Stand up for yourself.

@marawanmohammed4576 Год назад

@@giga_slayer oh shi

@Pro_Gamer_84 Год назад

@@giga_slayer bro 💀

@mstacy1575 Год назад

Baggage handlers just SHATTERED my chair on a Hawaiian Airlines flight, with passengers watching and filming on cell phones, just like this but worse; everyone on the plane heard my chair hit like a car crash under our feet. I informed the flight crew I would be checking out my chair carefully. When I got off the flight (last as always) there were 3 passengers with phones taking video. Backing me up. 🫂🙏 Airline employees were there too, and I had an exact replacement in less than 48hrs, which is excellent for life in Hawaii, where everything moves slowly. I really do think this song changed the world.😂🤣😂🤣🤞

@annie32 Месяц назад

Sorry for your loss, but this song is amazing.

@bodhiswayze1892 2 месяца назад

Yep, still loving this in (almost) March 2024! 👏🏻👏🏻👏🏻

@bloodlineanimations3634 5 лет назад

Moral Of The Story: DON'T ANGER A MUSICIAN.

@princesskunji 5 лет назад

In today's times, don't anger anyone with access to the internet! 🤣🤣

@basicchou2002 5 лет назад

True

@radio9632 4 года назад

Tell every male that wanner date taylor swift too lol

@Slakovski108 4 года назад

no, the real moral of the story is : never fly with united

@ThatLaloBoy 4 года назад

Is it though? Because after this United moved from guitars to people, then ended up having record sales and record high stocks. 😒

@MegaEricPham Месяц назад

Shout out from Nebraska!

@sisyphus349 4 года назад

To this day this is a marketing case study in business schools on how NOT to handle a customer complaint in the digital age.

@louiegrant5244 4 года назад

Lol here from a digital marketing class. It's true.

@kreiveroriginal 4 года назад

Also from a marketing class and this was my homework

@101Volts 4 года назад

Did United think that 2009 was still 1979?

@petrol_prophet 4 года назад

Yep, here from my Social Media Marketing Class at UT Tyler lol

@daftar2850 4 года назад

Really even i am from a marketing class

@jembautista2678 4 года назад

My Professor in Corporate Social Responsibility brought me here. This is the best customer complaint I have ever encountered!

@sonsofmaxwell 3 года назад

Thank you Jem!

@wolfim.3343 3 года назад

@@sonsofmaxwell it is used in schools and universities all over the world. my son heard it in high-school here in Germany a couple of years ago

@andinoschmidt8297 3 года назад

@@wolfim.3343 i just saw it in a paper in my university in Argentina. This dude make history

@wassillamnaouar4471 3 года назад

Same here in Belgium for my strategic marketing class, impressive !

@tkrc1888 3 года назад

I’m here from Digital Public Relations 😂

@WEPayne 2 месяца назад

Heard yer story came Utoob to check it, stayed for the music. Dude yer ossum! Stay great!

@kingmasterlord Месяц назад

i recommend this song every time an airline makes the news

@johnhoyt8880 7 лет назад

This is about to become popular again.

@Livinghighandwise 7 лет назад

Yep.

@johnhoyt8880 7 лет назад

And this poor girl also suffered from abuse: slippedisc.com/2017/01/united-airlines-smashed-my-cello-to-pieces-please-help/

@haylie2904 7 лет назад

John Hoyt that's right

@SgtJoeSmith 7 лет назад

John Hoyt i been refering to it on all the dragged off asian guy videos

@josedelavega99 3 года назад

Still is😂

@safiiyaa 4 года назад

*They're still breaking 'em, 2020 bois*

@ChaoticAngelKitten 4 года назад

Saffy • 30 years ago they’re also breaking people’s teeth and giving them concussions... >,>

@idk-xo7pr 4 года назад

And killing dog SERIOUSLY DOGS AREN'T LUGGAGE DON'T PUT THEM IN THE OVERHEAD LUGGAGE THINGY

@safiiyaa 4 года назад

@@idk-xo7pr God damn, yeah I forgot about that one. But that was the flight attendant's fault, why she didn't question putting a LIVE CREATURE in a CLOSED SPACE for hours is beyond me...

@ChaoticAngelKitten 4 года назад

Saffy • 30 years ago Oo... this one I don’t know about. Must look it up...

@safiiyaa 4 года назад

@@ChaoticAngelKitten ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-RQXcqe84Trc.html

@luckylemmon Месяц назад

Awesome!! Way to get even! Glad you got it corrected.. Sorry you had to go through what everyone gets to go through with united or delta..

@LoveToSpootch Месяц назад

Amazing. Just found out about this from a random Facebook post. Refused payment. Writing song as revenge. Their stock falls by 10%, AND end up paying 3000 dollars as compensation. Just, absolutely amazing!

@akashbose9253 4 года назад

I can't believe this case is being taught to me in Master of business administration in services marketing

@srinivaskari 4 года назад

lovely

@johnmcginnis5201 4 года назад

Don't be. I play this video at the start of a IT class in customer management. Companies who don't care for their customers care for their investors even less and that is what kills the stock.

@tonttu94fin 4 года назад

business information technology student from Finland here, i bet this is the most used example of how to f*ck things up in service design

@johnmcginnis5201 4 года назад

@@tonttu94fin What's that line? - "Hold my Beer!" Boeing is giving a good run for the money with the 737Max fiasco. That will end up being a MBA case study as well.

@ZackTuNan 4 года назад

😂😂 that’s epic

@andrewhiteeminem 4 года назад

This is the most expensive guitar ever crashed. 180mil. $ Should be stored in a museum.

@sdmqt6896 4 года назад

I approved of the proposal

@p.boscardin 4 года назад

Expensive*

@ecardona70 4 года назад

@Jude Boon wait why did it cost them 180 mil

@johnmc-crane2374 4 года назад

@@ecardona70 it caused their stocks to fall and in end they lost 180 million

@only_epicmizo9082 4 года назад

its only 3grand

@PaPaZombs Месяц назад

My son is doing a school project on Sons of Maxwell because he loves Oceanside Again, and I got the joy of explaining this song/story to him. His project just got much more interesting!

@Vplz_ 2 месяца назад

Forever ❤

@elainabott3275 2 года назад

United: doest pay 3500 to replace a guitar United stock: drops $180,000,000

@sixtynineseconds5673 2 года назад

They paid it after the song was released.

@Nov_Net 2 года назад

@@sixtynineseconds5673 the damage has already been done

@sixtynineseconds5673 2 года назад

@@Nov_Net Yes damage to the guitars was already done.

@gigachad6844 2 года назад

@@sixtynineseconds5673 and ur brain too

@sixtynineseconds5673 2 года назад

@@gigachad6844 G mad I see

@mwbgaming28 Год назад

The 4100 dislikes are probably from United employees and shareholders

@Ferox363 Год назад

😂😂😂 скорее всего

@thatlolguy6799 Год назад

That's what I was thinking

@FalsaI Год назад

Yea😂😂

@jimperry-cz8bt Год назад

And people who hate guitars.

@dadaverdiyev4098 Год назад

😂

@BAE_XDE60 Месяц назад

I love this, 14 years later

@Rodderick901 Месяц назад

After hearing this, I'm never going to fly by United again.

@williamsteinhour4876 Год назад

This never gets old... It's hard to fathom why United didn't offer the band $100,000 for the rights to this song to get it off the Tube! I sure hope the band gets royalties from the Tube!! 21.7 Millllllion views!!

@pedrocruz5947 Год назад

That would probably make it worse as that's pretty close to censorship. Anyway, even an apology wouldn't save them at this point.

@rahulkadam900 Год назад

Yes, I watch it third or fourth time after few duration. I don't no why I like it too much.

@nathanielhellewell Год назад

considering he would have made around 48k on this video it seems like it turned out pretty good for him.

@mellembrnenema2219 Год назад

22 Million*

@SubatomixGD Год назад

now 22 million views

@jasonkim1975 7 лет назад

And now United Breaks Passengers

@spoofer20 6 лет назад

And wheelchairs that cost 37k euroes

@TiffTheTyrant 6 лет назад

HAHAHAHAHAHA

@united7476 6 лет назад

HAHHAHAHAHAHA fuck off

@lavishmarlin4056 6 лет назад

Jason Kim can't harm any passengers if you don't have any passengers. Think about it

@vincentstruckstrainsplanes34 6 лет назад

oh fuck you

@sagheerbuledi4166 3 месяца назад

I have read this story in the book 'how to win friends and influence people ' " the power of listening is the power of to change hearts and minds

@crmstudiosbc 3 месяца назад

The fact this was released 14 years ago and nothing has changed 🤣🤣

@samuelb-1406 4 года назад

2009: United Breaks Guitars 2010's: United Breaks Pets 2017: United Breaks Humans What's left to break?

@caitlynsult2685 4 года назад

2020: United breaks Coronavirus

@kirakelvinart2169 4 года назад

Hearts

@AceYYC 4 года назад

The airplanes...

@jeffreyflees2484 4 года назад

*T H E P L A N E*

@user-oksh 4 года назад

Over 2020: United is going to break a plane someday So let's not get on that hell airline!!!

@justaguywithnoface6370 4 года назад

"Company Man" brought me here in 2020

@pysky4u 4 года назад

Same LMAO

@TheFu1709ck 4 года назад

me too

@supergamer-tt8lq 4 года назад

Goddamn I am also here from Company man.

@Nitrogem35 4 года назад

Eat your cereal in 2020

@danelisslow3269 4 года назад

Ditto

@luca.spinelli 20 дней назад

I remember when this came out. I love it not just because it’s a great song. I love it not just because it’s funny and ironic. I love it not just because a lot of us went through some injustice like this before. I love it because this song is all about being fair, just, honest. It’s like a lesson on how being a good person, eventually, pays. Thank you Dave, from all human beings out there. You gave us voice, and a smile. 😊 ❤

@aditya_tiwari893 3 месяца назад

anyone come here through rishabh bidhuri❤

@kadematyis6578 Год назад

When I was training at Southwest Airlines as a new hire for the ramp they showed us this video. They said that this video ended up costing United airlines a fortune. If they had just replaced his guitar they could’ve avoided so much trouble.

@Fil0girl 10 месяцев назад

Southwest has the best service! I fly them whenever possible. They're especially good if you travel with someone who needs a wheelchair in the terminal. One time they were short of pushers, and so a pilot took care of the little old lady traveling on her own.

@ExtraLivesMusic 8 месяцев назад

Yes. Our band flies Southwest whenever possible, for many reasons.

@tanakasensei3450 2 месяца назад

I love how Southwest is using this as a training video

@origamiman7891 Год назад

The only man who can singlehandedly bring a company to their knees

@jalifritz8033 Год назад

Not the only one

@SorobanWorld Год назад

Elon Musk five months later ... hold my beer.

@baltulielkungsgunarsmiezis9714 Год назад

Government officers can also do it.

@bruscodanny1699 Год назад

My father and a Mexican oil company . You have to be a man

@zigzag8949 11 месяцев назад

Dylan and Bud has entered the chat

@Brickkid1 17 дней назад

A true masterpiece🔥

@Bab_9805 2 месяца назад

Absolute banger, im shocked i haven't even heard of this until just now, but im glad i heard it. This song is why you *never* cross a musician

@SchmeatLord 5 лет назад

The most passive aggressive and proper diss track I've ever heard Edit: Since when the hell did this get 941 likes

@psxndc 5 лет назад

Hardly passive aggressive - it's straight up aggressive. And brilliant.

@MrPitcherG 5 лет назад

I can only imagine how cathartic writing, singing, and producing this music video felt. The whole world is on his side, and we all loath companies that treat us this way... like shit.

@thinglet2478 5 лет назад

@@MrPitcherG From now on all distracts should be in the form of country songs.

@celina7663 5 лет назад

oof facts

@nathancourtney7190 5 лет назад

1000th like👀

@taxwizz11 7 лет назад

New United slogan..... "We put the Hospital in Hospitality."

@joezeke6107 6 лет назад

That's great, Ed!!

@n1te 6 лет назад

lol :D

@adya3687 5 лет назад

@StoriesStrings 5 лет назад

hahaha, that's hilarious!

@haydenhuffman7976 5 лет назад

That was clever, lol.

@wildbuzzz 11 дней назад

Thanks, Kim Komando, for sharing this.

@aliciagidney7832 Месяц назад

Hey you came to my school and sang for us! I was one of thr older kids in the back!!! I loved/love this song!!!

@djmarkwitz 7 лет назад

This is the only country song I've ever voluntarily listened to start to finish. Fantastic work.

@zepp3lin 7 лет назад

Same here LOL

@DrPalsgraf 7 лет назад

That's what I was going to post. Well said.

@annahaliman6287 6 лет назад

DJ Mark Witz I

@c.e.f4916 6 лет назад

Same bro

@camillelarson6617 2 года назад

Same lol

@TheRockOffice 7 лет назад

"Dear passengers, we have an emergency. Is there a medical doctor on board?" "Not anymore!!"

@tarawest3433 6 лет назад

The Rock Office 😂😂😂

@HNemo880 6 лет назад

👐🏻👏🏻👐🏻👏🏻👐🏻👏🏻👐🏻👏🏻

@achilles_kbab 5 лет назад

Oof

@rogerioeduardo2239 5 лет назад

Nem sei oq vc disse mas sei que vim pelo Filipe neto

@harishankar7710 Месяц назад

I AM currently 14 (as old as this song) and heard this story and since i love researching things i searched about this and , not to mention, your song is awesome. Like, also being a music student, i saw that we can also use the same music for some complaints too... loved the song... funny😂