I feel your pain. It is not an exaggeration when I say that 50 percent of all machines that I have shipped to me arrive damaged. I have developed a way to crate industrial sewing machines and I am batting a thousand. I even put up a video to help anybody who may want to build their own crate.
I'm curious to see how UPS and the shipper handle my damage claim, I've heard things that are less than encouraging. It's amazing that 1/2 of your machines arrived damaged. Do you file claims? How do they typically end? When I bought this 339 I thought I scored a nice machine, but after watching your video I learned the 206RB is much easier to adjust stitch length on, it's identical to my Juki. My Juki is not a walking foot which is why I bought the 339. I also thought the dual needle would be handy [if I learn to sew].
I have filled claims but I have never been satisfied. The insurance is the sender's so contact them, I think if they will follow through you might do ok.
Thanks for your interest in my video. I am one the the lucky ones who received money. The UPS claim would not have paid out without the help of a local news station that investigates fraud. Payout problems may be more of a problem from the shipping company that writes the claim not UPS. I went to a "UPS authorized shipping center", not UPS. I insured in for $1,000, they offered me $900. I said I'll take the $900. but I'll also keep the machine in case I can get it repaired. I was able to get parts and repair it. It will always look like it was repaired but it does work.
Brad Wilkins UPS, UPS STORE, AND CRAWFORD AND COMPANY ARE MANAGED BY THE SAME GROUP. THEY ALL HAVE THE SAME REGISTERED AGENT. THEY GIVE THE RUNAROUND UNTIL YOU GIVE UP. THAT IS UPS.
