Using your Brilliant Scents LX1200 Luxury Scent Diffuser 

Hi Nicole. I have tried to check our database for your order details so I can have a tech call you but I don't see anyone with your first or last name in our system. I am very sorry! If you do in fact have an order in with us please feel free to call us with your order details and our wonderful customer service team will be more than happy to assist you!

I would like to know this as well

@@levikeith1038 the on and off on the LX1200 is simply pressing the middle center button once (the side button is for fan on and off).

I like ur name

Please tap the middle button

Hi there. Yes here is the link to the video on how to install your LX100: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-IFydRgGD-aQ.html

Hi there. Please hold down the middle button in the circle menu button for 2 seconds for the light to come on and vise versa for it to go off.

Hi. You can adjust the settings by raising the seconds "WORK" higher and lowering the "PAUSE" time.

Hi Stephanie thank you for reaching out! While some diffusers may appear similar on the outside, the internal components and technology can significantly differ. At Brilliant Scents, we prioritize quality and performance with proprietary commercial-grade internals, ensuring optimal diffusion. Regarding coverage, our LX1200 is engineered to effectively scent spaces up to 1200 square feet. We stand by our product specifications and encourage reaching out to the merchant for clarification on the discrepancy you've experienced. Feel free to contact us directly if you have any further questions or need assistance. We're here to help!

Hi, is your diffuser a Brilliant Scents diffuser? Would you be kind enough to please call our technical support at 1-954-271-0010 for assistance as this is a very easy fix.

Every diffuser dispenses a maximum amount of ML/H, which varies by model. The LX1200 can dispense up to 1 ML/H, so it should be set to 1.0 ML/H. This setting doesn't affect performance but helps the diffuser track usage and estimate when a refill is needed.

kalenatyus9430 here it is: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-IFydRgGD-aQ.html

This unit doesn’t do that

@@Skingraphix the LX1200 does mount to a surface and also connects to the hvac

To reset to factory settings please go ahead and hold down the MODE button for 2-4 seconds till it beeps.

I had the same question. When setting the event start and end time determines if the unit will be off at a designated time. Example Event 1 start at 6am and ends at 9. The machine will be off until 6am the next day or until next time of I have additional events setup.

The same happens to me it is showing off in the screen and I don't find how to.turn it ON

Thank you for sharing your thoughts on our product. We're sorry to hear that the aesthetics didn't meet your expectations. The design of our product is primarily intended to function discreetly, especially when attached to an HVAC air handler. While it can be used in other setups, it's often placed discreetly, hidden behind furniture or plants, rather than showcased on a coffee table. Regarding the settings, they're intentionally simple to set up initially and typically don't require frequent adjustments. Changing the bottle is a quick process, and once set, there's usually no need for extensive tinkering. We appreciate your feedback and would love to assist further if there's anything specific we can help with to improve your experience. Your satisfaction is important to us. Warm regards, Brilliant Scents

After a while you get usurp the smell and don’t even notice. Guest will though. I forget what they call this but it happens to just about every one.

@@Stephanii213 Not with our fragrances :)