Viral Engagement Ring Diamond Fell Out and I'm MAD!

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Her Engagement Ring Diamond Fell Out and I'm FURIOUS!
In today's episode, we are going to be featuring Hilliary's story! Have you seen her viral TikTok video? If you haven't watch this video all the way through to learn about her story! Bonnie also gives her advice on how to properly insure your diamond jewelry. Do you have insurance on yours? Leave a comment below!
#bybonniejewelry #bbj #engagementring #engagementringstory #engagementringhack #jewelersinsurance #jewelersadvice #advicefromajeweler #jewelrydesign #privatejeweler #hilliarylamont #viraltiktok #insureyourdiamonds #insureyourjewelry #insureyourdiamondjewelry #saturday #youtube
Let me know what you guys thought of this week’s video and leave a comment to let me know what I should talk about next!
TIMESTAMPS
00:00 Intro and Viral TikTok Video with @Hilliarylamont
00:37 Why I'm MAD and more about Hilliary
01:03 Interview: Hilliary tells us what happened
01:50 Misunderstanding about insurance and diamonds
04:04 Why you should think twice about retail
05:20 The Signet Umbrella
05:52 How to AVOID this situation
►Follow BONNIE @bybonniejewelry
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► OVERVIEW ❤ About my size for reference: I am 5'3, 110 Pounds, Finger size 5.5 ❖
► What Bonnie Specializes in:
◆ Seamless Craftsmanship
◆ Solitaires, Pave, 3 Stone, Hidden Halo
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We have clients in many states across the country, as well as worldwide!
► Read All 5 Star Reviews ✮✮✮✮✮
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► OTHER VIDEOS TO WATCH
How to Pair Your Engagement Ring with a Wedding Band
• How to Pair Your Engag...
Natural Diamond Engagement Ring
Lab Grown Engagement Ring
Hidden Halo
Wedding Set
Kays Jewelry
TikTok Viral Ring

Опубликовано:

1 авг 2024

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Комментарии : 78

@ByBonnieJewelry Год назад

Has this ever happened to you? I'd LOVE to know more about your or your friends/family stories with retail! Follow me on IG and FB👇 instagram.com/bybonniejewelry facebook.com/bybonniejewelry Our Website: www.bybonniejewelry.com

@GiftSparks Год назад

My sister had her diamond fall out of her engagement ring. In fairness-- she had had the ring for a LONG time and did not have it frequently checked for adjustments. She claimed on her homeowners policy. They gave her no problem. It was a 20 year old ring.

@cindimams4394 Год назад

It’s happened to me once and I didn’t have insurance. I learned my lesson.

@ozorkon Год назад

Speaking from experience, when I received my invoice from By Bonnie EVERYTHING was perfectly explained. From the design, type of metal and stones to be purchased, to the rules of returns, exchanges, repairs, etc. All was in writing right above the signature space, including advise to insure my purchase against all risks of loss or damage. Not only she is the queen of diamonds and craftsmanship, transparency is key in her business 💎.

@ByBonnieJewelry Год назад

Hi Michelle! Aw BABE!!!

@deborahgottschalk2344 Год назад

I have worn my solitaire diamond wedding ring since 1988! Insurance wasn’t an option back them. The jeweler stood by their workmanship. What happened to quality work and integrity? I occasionally have my ring checked by a jeweler, never had any problems.

@ByBonnieJewelry Год назад

This is exactly why diamond jewelry NEEDS to be made with the utmost quality, materials, and craftsmanship. -Team By Bonnie 💎

@mjames130 Год назад

That is unfortunate. My heart breaks for her. I never trust insurance from the jewelry store. I have a separate policy from our homeowners insurance company that covers my ring. Or if you rent, you can get a policy from your renters insurance. If I lose the ring or stone it is100% covered.

@ByBonnieJewelry Год назад

YOU ARE DOING THE RIGHT THING HERE!! :)

@usfanlovesminho5085 Год назад

I agree, always get a "separate" jewelry policy. I do not recommend just adding it to your homeowner's or tenants policy as the coverage would depend on a covered peril so you will not get nearly the same coverage as on an actual jewelry policy. I highly recommend Jewelers Mutual, one of the best and pretty affordable.

@GiftSparks Год назад

Oops! I just wrote exactly the same thing above. Totally agree! When my husband bought me jewelry I told him to never buy the store insurance.

@mindfullymiranda6968 Год назад

To be fair, they do the same thing at Jared’s. They were very clear about the check-ups every 6 months and let us know that it had to be done to qualify. Can’t be upset with the store for not paying attention to the fine print. This is why you read paperwork on things you purchase.

@BlendedBarbieDoll 11 месяцев назад

It’s not even fine print. They are pretty clear about it however after having a ring from Jared for almost 10 years and one from Kay before 6 months becomes difficult to keep up with as life starts moving. They know people will stop going. With that said, you pay for that plan so I feel like it should still count.

@oagbugui400 Год назад

Just got my ring in the mail a week ago. I immediately took pictures, called my homeowners insurance to add it as well as added another policy from a company called Zillons on top of the warranty/insurance from the manufacturer. I was not taking any chances. Ask questions! I specifically said what covers the metal and what covers the Diamond. I wanted everything from theft, loss , damage and repairs. So in total I have 3 policies on the same ring.

@ByBonnieJewelry Год назад

You are doing the RIGHT THING!!

@wntrwhte Год назад

Lesson here is to learn the difference between insurance and a repair/accidental damage/maintenance policy. Insurance against loss/theft/mysterious disappearance is insurance. Whatever you buy from the retailer is not insurance.

@emilycsearle Год назад

Dang, I for sure thought Bonnie was gonna hook the girl up with a new ring!

@sfmiko7869 Год назад

Great information Bonnie! I think most people don’t realize how important insurance is when buying jewelry 👏 🙏

@ByBonnieJewelry Год назад

Hi dear! Thank you, insurance on jewelry is very much optional but we definitely recommend it! :) Just remember to go to a licensed insurance company for it!

@nancyhuynh-gl8ug Год назад

Omg!! That’s so unfortunate 😭 I feel so lucky to have such a beautiful ring from you! We got it insured through your referral almost same day and it was so easy. Thank you Bonnie for everything! You truly are the best! ❤

@ByBonnieJewelry Год назад

We are so grateful to be your chosen jeweler, Nancy

@fashionablyelise Год назад

Kay offers metal instance for free, the Diamond stone insurance is extra $300-$400 to buy extra and only kicks in when taken for inspection every 6 months to prevent this kind of thing from happening. Not into big box stores like them 💎 I’d trust someone like Bonnie over them 😂 Always go to a real insurance company for jewelry

@ByBonnieJewelry Год назад

I couldn't agree more! THANK YOU for sharing your thoughts with us.

@dolorestendido5990 Год назад

I am sure he was given a diamond bond pamphlet that explains about the free service of cleaning and inspection. Customers doesn't pay for it and if you lose your diamond, Kay jewelers will replace it for free. This is not an insurance. It is a diamond bond warranty free of charge.

@biancavillarreal9672 Год назад

Hi bonnie! I love your channel, I learn so much from watching you, and you help me do my job so well 💕 I work for Kay Jewlers, and we do not offer insurance. When you buy ANY diamond jewelry at Kay's you get a diamond bond for free. In order to keep it active you must come every 6 months to get it checked (bec its free). And let me tell you, most of our daily customers are in for their inspections. I am so sorry that your customer lost her center stone, I hate when that happens, it breaks my heart because it means so much for them. Personally, when the partner buys the ring, I let them know about the diamond bond. Then, show them the pamphlet about the warranty (not insurance). What that covers is yes, all the metal work, including setting the stone, sizing, etc. And what we do is staple the diamond bond and warranty pamphlet to the receipts. And also personally, I'll write down the months they need to come to get it checked. I'm so sorry she received bad customer service, and watching this video it made it clear she either misunderstood, her partner possibly did not let her know, or maybe the salesperson did not tell her husband. I loved talking about diamonds before watching your channel, and then after watching all your videos, it actually inspired me to go into this business. Thank you Bonnie💕 Keep the videos coming! 😁

@GiftSparks Год назад

Okay- don’t buy the insurance from a store EVER. Put it on your homeowners policy or renters insurance policy via a rider. You need to include an appraisal to the insurance company.

@ByBonnieJewelry Год назад

We made a video on "3 Things You Must Do AFTER You Buy Your Engagement Ring"! Here's a link if anyone is interested in viewing - ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-SnNNWuzJXmY.html -Team By Bonnie 💎

@arielle317 Год назад

Someone has bought me jewelry from these stores. Now it was about a decade ago, and it wasn’t a diamond ring, but the pieces I had were gemstone necklaces and bracelets. My bf at the time would always buy the insurance for each piece. They said I needed to get them cleaned every 6 months otherwise, the insurance would be voided. I felt like every time I went in, they used it as an opportunity to sell us on more jewelry ☹️ and each piece I owned had a different date to which I needed to bring it in. It was all too much to keep up with. I think they bank on you not bringing it in so that they can keep the money you paid for the insurance without having to actually having to uphold their part of it. It all felt very scammy. I’m not sure if it changed since then, but I did not enjoy my experience with the insurance and would never purchase it in the future.

@ByBonnieJewelry Год назад

You are so right! Who can keep up with all those dates :/ How about normalize the importance of quality & craftsmanship! THANK YOU for sharing your comments. I feel you!!

@usfanlovesminho5085 Год назад

There should be no charge for the warranty though. Because it is not an actual insurance policy and if they are calling it that, then they are lying. I agree, it is hard to keep up on inspections and who really remembers to do it anyway.

@danipittaro151 10 месяцев назад

This happened to a friend of mine. She got her ring inspected but forgot to bring in her paperwork and the store did not record her visit. Her diamond fell out & they had to replace it out of pocket.

@AthenaAthena Год назад

Poor girl. My hurt breaks for her. These companies gotta do better. Read all of the fine print, we can't rely on these big corps for anything. Such a shame.

@sonievkay 20 дней назад

wait wait. although the warranty covers damages to a ring, it DOES NOT cover LOST diamonds! particularly, the center diamond. this is something they don’t tell you. i do not advise ANYONE to buy their rings from kay’s. their prices are 3-4x the actual manufacturer price.

@EbonyRivers1 Год назад

This is absolutely terrible and heartbreaking. I’d be sick. As consumers, we can’t rely on stores to look out for our best interests. We have to do our due diligence in reading and asking questions for ourselves so we know exactly what we’re paying for. Hope she finds her stone or is able to replace it.

@mardyneszelc9771 Год назад

I would like her to write a letter to the corporate office. Explain to them what occurred your situation, how you never went back to the store because the ring fit well etc. Be genuine and explain without profanity or name calling. You may be surprised that a corporate representative, may hear your plea and help. Look into the top company officials. I wish you good luck.

@cuprunnethover2509 Год назад

I feel so sorry for her! If I had the money, I would get her stone replaced for her! That is ridiculous! These lying people. They don't mind taking your money. However when it is time to pay up, there always seems to be a problem!

@sandranorman6451 Год назад

I had my late ex-husband’s engagement ring reset for my daughter for her her high school graduation. She lost it somewhere on the University campus and she said that she didn’t want it replaced.

@usfanlovesminho5085 Год назад

I know that Kay does give a warranty that requires an inspection every six months, but who has time for that. It is better to just buy a policy through Jewelers Mutual or another good company. Although, I have to say, it is smart to get your ring inspected and prongs tightened at least once a year. I also hope people are not rough on their rings. Bonnie has a video in which she goes over what not to do with your ring or you will ruin it.

@landyray444 Год назад

judging by the photo not only that the setting looks faulty, there's no cradle for the stone the prongs inside look as smooth as hot dogs, i would've brought that up to dispute of course it would fall out eventually look at the setting

@ByBonnieJewelry Год назад

I don't know for a fact but it def looks that way :(

@landyray444 Год назад

@@ByBonnieJewelry feel for her...:(

@RPBSpeaks Год назад

Wow, so sad. I'm sure her husband would've liked to know the insurance only covered the metal. Who does that? Well, my heart goes out to her and I hope she finds a beautiful new ring. I remember my Mom lost her diamond from her setting when I was a teenager. She was outside crying, searching the yard and driveway (gravel). It was about a 1 carat round solitaire (Daddy did pretty good for 1975!!) and they didn't have insurance and maintenance wasn't even a thing. She wore it every day of my life to that point. I felt so bad for her, she was devastated. Replacing it with a similar diamond was just not in the budget, it was awful. I remembered that when I got married and made sure to get maintenance on my rings. My husband purchased my ring from Kay Jewelers and so far (almost 20 years) I've had no issues. But watching this video reminded me it's time to take it in for cleaning and tightening. They always check the prongs when they service the ring. Love your channel!!! I love looking at all the pretty diamonds!!! Also, you share excellent info to help us shop wiser :) Thank you!

@chrissynelson4065 Год назад

Bonnie why don’t you offer to make new ring for her!! It would be good for you and for her. 😊

@Gpvh Год назад

Hi Bonnie! What do you think of brilliant earth?!

@DreamDeva Год назад

I believe it. I got a tennis bracelet for Christmas. From Zales ( gift, I prefer smaller jewelers personally. .)..... I wore it twice. 3rd time I noticed 2 stones missing. I had it replaced but I wasn't happy about that, reviews said same. 2 stones in 2 weeks. Smh the bracelet was on sale for 2300. Ì couldn't believe the stones came out as if it was costume rhinestones. Unacceptable.

@patguestwolf9345 Год назад

My wedding band is insured by Jewelers mutual. This is an excellent company and I have had to use them more than once as I have an eternity band and I fell years ago and smacked it on cement. Needless to say the integrity of the ring has been damaged. From time to time I would have stones fall out but the insurance company always took good care of me

@catc7798 Год назад

Do you have to have the ring inspected every so often for them to fix it?

@josamemucho3189 Год назад

This is my problem as well. My husband and i recently decided to buy an engagement ring and we went to our local jewelry store and it was horrible! I returned it 3 times for repair and if they still dont fix the issue, im refunding our money back and buy ring from you! I wish i can upload the picture of the ring

@ByBonnieJewelry Год назад

We're sorry to hear about what you're currently going through with your ring. We would be more than happy to create a ring of quality for you and yours! Please reach out to us through contact@bybonniejewelry.com whenever you're ready.

@kewpieluver Год назад

Is this your episode for the week? I feel cheated on 🤭 I wanna see more diamonds girl

@ByBonnieJewelry Год назад

It is! Sorry you feel this way

@kewpieluver Год назад

@@ByBonnieJewelry definitely follow you guys in IG 🤭🤭🤭 Can’t wait till I get my dream ring from you ❤❤❤❤ Until then I stay on your platform 🤣

@straiten81 Год назад

Such an awful thing to happen! Big box stores want your money, but they have zero customer service 💯!!!! Prices are high and quality is low. I agree, definitely need to read the fine print. I recently had a princess cut engagement and I do know that the corners are a bit dangerous and I would hit it against things without knowing, amongst other things so I did have to upgrade for another shape. Hopefully she gets this resolved ❤

@ByBonnieJewelry Год назад

I hope so too!!

@alisa.maks26 Год назад

i really, really don't understand how a thing like this happens *facepalm*. one of my relatives had a good size diamond fall out of a solitaire ring by flippin CARTIER (fully legit, purchased in one of their stores) - like, how??

@ginkat1318 Год назад

Regardless of insurance get your gemstones checked away least annually if you wear them frequently. I was shocked that one of my rings had a loose stone. Thr jeweler repaired it quickly and for free. In another ring from the same store I noticed a tiny missing stone and he replaced it for free. Being something of a jewelry addict I have learned this. Find a local small jeweler that you can trust. Don't go to a chain. If your budget is limited like mine, not able to afford the very best by Bonnie, find someone local.. they will build a relationship with you over the years and you will be happy.

@smaceachern1 Год назад

How often shoukd I have my ring checked ? Is 6 months a standard time ?

@ByBonnieJewelry Год назад

This depends on wear and tear! Think about how much you drive your car > how often it needs service. I hope this helps :)

@abiramiravichandra7995 Год назад

This is so scary

@ByBonnieJewelry Год назад

I know :( We feel for her.

@pinkroses9320 Год назад

It would be cool if you could do a Blake lively inspired engagement ring video (which is what inspired Hailey Bieber’s ring).

@mariakristinahawl1640 12 дней назад

Kay's really did her really dirty. Insurance with a caviat? Horrible.

@prettyandcuteadore Год назад

That’s so awful 😢 Bonnie do you offer insurance on your rings?

@ByBonnieJewelry Год назад

Hi dear, thanks for watching! I spoke about this in the video but we definitely recommend purchasing jewelry insurance with a licensed insurance company. We make beautiful jewelry but don't offer insurance. Check this video out where I talk about insurance on jewelry. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-SnNNWuzJXmY.html

@elysedewyngaert178 Год назад

Did she contact her homeowners insurance company, they may have some coverage- it’s worth checking into. Also, contact 1.the better business bureau BB&B and finally 2. Touch base with consumer tv journalists in your area, Kay and the parent company has a NEGATIVE history with shoddy workmanship along with FAILURE to explain the fine details of purchase agreements. More negative media for this company may spur them to step up to cover this mess.

@pamohara284 Год назад

home owners insurance may cover the ring

@lisaaustin4561 11 месяцев назад

Kay takes advantage of young couples. Their stuff is junk. Educate yourself about diamonds before shopping for one! Bring a jewelers glass with you even if you don’t know how to use it.

@educationandentertainmento959 5 месяцев назад

Sue the jeweler for the unsatisfactory product.

@jat6547 Год назад

Let's pitch in to buy her a diamond 💎 ?? Anybody .????

@LadyBoss877 Год назад

Kay's is terrible quality... you see it right in their showcase. So sorry they have to go through this. I hope she can afford a replacement soon that will make her much happier than the first ring.

@heatherhall7898 Год назад

Kay, Jared, Zales, ect… NEVER!

@kim08005 Год назад

Metal can bend. Yes especially gold or platinum. That’s why they require you have it inspected twice a year. Yes you are required to do this and they will replace your diamond for free!!! And that does include the center stone. The insurance your talking about is different than what’s called a diamond bond which is free with any Kay’s, Zales or any Signet Jewelers diamond jewelry. The insurance this woman is referring to is called a jewelry protection plan and that is an optional purchase which covers the metal only. This plan clearly states it does not cover the loss of stones. This video is unfair to this jeweler who sold the ring. Read your paperwork and if your still unsure go to the website and if your still not sure Call customer support. The customer must be held accountable for their irresponsible do diligence

@-NewDay- Год назад

Her first mistake was going to Kay jewelers 😂😂 second mistake working out with your rings on. Their mistake not getting your rings inspected every 6months for the warranty.

@anniekahl7980 Год назад

Bonnie, for those of us listening to your RU-vid videos wearing earbuds please take note that the ‘DINGS’ sounds when you want to make a point is annoying!! Don’t use those sounds please

@ByBonnieJewelry Год назад

Thank you for the feedback 💞 We’ve already reduced some of them but we’re going to talk to our audio editing team to lower the audio! We appreciate you 💐💞