Glad someone made a video about how horrible their customer service is. They have no problem taking money, but will waste your time till the bitter end to not have to refund you.
From the first time you contacted them...on...a Friday...lol...which everyone is probably gone...to how long until you posted this video? I am curious...so i can share this with the car community so they can know who they will be dealing with.
You know the time stamps, Greg. You work for Vivid Racing. Log into the support email and you'll see when I emailed.😂 Video was published April 22nd in the evening, which is 9 days after I emailed them. Greg, the car community is already very aware of the brand you work for. Vivid Racing has Better Business Bureau complaints and forum complaints/scams dating back more than a decade. I appreciate you taking the time to troll my videos, it's helping the video continue to get more traction and build more awareness about the shady business practices you all have. 😊🍻
They are clearancing all of their housebrand bespoke levers. So they know there is an issue with them and instead of holding the supplier accountable they are selling them "as is no return" now.
I agree with you. They should be holding their suppliers accountable or not selling them at all. The only thing good that came out of this is all the research we did on them. There are hundreds of forum complaints on Vivid Racing's customer service, and thousands of negative reviews on the web. I hope they clean up their act, although it doesn't seem like it, based on the interactions I've had with them.
Hi Michael. I was interested in buying seats from vivid racing. When I searched reviews for them, this video came up. Obviously you had issues with them. I come from the Mustang world. So American Muscle, Lethal Performance, Steeda. All of them, if there's an issue, you just request a refund on their chat and they email you an RMA immediately. It may take a few more days for the item to get to them so they can inspect it and process the return, but overall it's a pleasure. I know you had this specific issue, but do you think I'd be taking a big chance spending almost a grand with Vivid? The seats are Braum. Just read through the comments and Service manager responding to your RU-vid video saying he hopes no one else in the car community works with you. That's a huge red flag. He could've made a good out of the bad and apologized for the customer service, asked what could've been done to improve it and brought it to the attention of the Owners or higher ups to maybe take a look act customer service practices. I would've felt much more confident buying from them if he'd done that.
@@davable2505 you absolutely nailed it on all fronts. I deal with more than four dozen brands, and Vivid Racing is by far the worth company to do business with. I wouldn’t take free product from them if they offered me a $15k turbo kit to market it. Their customer service is the worst, and I could never recommend anyone to a company that steals and lies to their customers. I’ve had people message me on Instagram about how they got screwed over by Vivid Racing and scammed, even reporting them to the Better Business Bureau, and they said that Vivid Racing didn’t even care. A brand that doesn’t care to be reported to the Better Business Bureau, avoid at all cost. As someone who owns businesses, I would do everything in my power, no matter the costs, to avoid someone being so dissatisfied that they would report my company to the Better Business Bureau. Vivid Racing has several hundred complaints. That’s mind blowing 🤯 I wouldn’t take the chance.
@@MichaelBertini Thank you. I appreciate you taking the time to respond. I'll go direct to Braum and pay the extra 100 bucks for piece of mind. Good luck with your project.
@@davable2505 you’re welcome, bud. Yeah, either direct or maybe check out Enjuku Racing. Their customer service has always been top notch for me and we don’t even work together. Good luck with the seats, Braum makes good stuff. 🤘🏼
Hello Michael, my name is Rey and I'm the Customer Service Manager here at Vivid Racing. I reviewed this video and your service ticket with us, and don't believe my team was providing sub-par service. All businesses have policy and procedures that they have to follow. In cases like yours, we needed some more information regarding the fitment issue before we could send a return label for the items. We will continue working with you within the service ticket you have open with us.
Hey Rey, thanks for getting back to me 13-days post my initial outreach to Vivid Racing. I'm surprised that you, as a "Customer Service Manager" find the service I've been provided as "par" service. Maybe it's par service for Vivid Racing, but it is definitely not par service for the performance parts industry or even OEM parts industry. I agree that all businesses have policies and procedures they need to follow; but when those conflict with providing the best possible customer service experience for the consumer, Vivid Racing should rethink those policies and procedures, or at the very least, compare theirs to that of the competition. The other thing to note (as I mentioned in my video and in all my emails) I sent you all, from the very begging, all the details and images of the issue. I've had to send the same images on 3 separate occasions now, and repeat the same explanation in multiple emails. I understand that Vivid Racing is now trying to do a form of "crisis management", but be honest and don't try to manipulate prospective buyers with coming to comment on my video with dishonestly. I don't mind sharing the email chains in a separate video as well. I'm looking forward to hearing back via email on the service ticket. Last I was told by your representative (Alexandrea) she will get back to me once she has an update for me. At the very least, thanks again for reaching out to me, but I wish it was under better circumstances. 🤘🏼
@@MichaelBertini The reality of this whole thing is that you only sent photos of this item when we asked for more information regarding the fitment issue. You had this video the whole time and did not send it to us. Instead, you just threatened us with it, stating you would release it if we didn't refund your money. If we would have received this video prior, we would have no issue sending you return labels and refunding you. I sincerely hope others in our industry see your video. You were very quick to blast us, and I hope others in our industry take caution when working with you. This will end our correspondence outside of your service ticket.
@@ReyVivid The reality of "this whole thing" is this whole thing; it's all reality. Facts are - I sent photos and very detailed explanations outlining the issues with the products. There were no "threats" of releasing the video, so, don't position it dishonestly. I stated and I quote - "I have video of the issue and I will send you all the RU-vid link once the video goes live". Which, once again, was after extremely bad customer service and you all going "dark" for days at a time not responding. I gave you all every opportunity to rectify the situation. Although, the hundreds of negative reviews and complaints against Vivid Racing should still be highlighted, so that prospects have caution before making a purchasing decision with Vivid Racing. The reality is that the brands that I communicate with are some of the best in the industry, and have amazing customer service. They have never had to worry about collaborating with me, because they tell me in advance to be honest with my reviews, and not say their the "best" if I feel they're crap. When you have a great product, great customer service and are honest with consumers, people will work with you, and the brands I work with know that. Vivid Racing is still in business because of its ranking on Google (SEO), which is the very reason brands allow you all to drop ship their products. Not because you all are a great company to work with, based on the complaints against Vivid Racing. The fact that you (Rey), as a brand representative for Vivid Racing, are publicly addressing me as such, once again, speaks volumes of Vivid Racing as a brand. But makes perfect sense, based on the reviews of Vivid Racing. The appropriate thing as a brand would've been to call me and have a discussion about how everything was handled from the very beginning. I'm ok with ending correspondence on here and continuing it within the email chain. 🙂
@@MichaelBertini This is very sad that because something doesnt go your way you create a video all over $350 GTR paddle shifters. Go buy the same ones from about 5 other companies that sell them and return these. You made sure to point out about 5 negative things when you fail to view 4.6 stars with 11600 reviews on google. Not to mention the 30-40k reviews and 4.6 stars on ShopperApproved from customer transactions. Got to be careful what you post and how. Just because you think you are doing a "review" you can still be litigated. Especially when linking or pointing out other things you are not involved in. Would be happy to actually listen to your complaint via phone but I am sure you prefer to be behind the lens - Dan 4809663040 x363 monday to friday 9-5 MST.
You must work for Vivid Racing 😂I still have no RMA an it's been 10 days. And yes, based on the horrible customer service; yes, I did. Not sure why that seems odd, Greg. 😏
Lol...no...but you posted this video less than 5 business days...you said they sent you a rma form...you are the customer no one wants to deal with...lol
@@gregmyslinski5979 you do or did work for Vivid Racing. Stop trolling.😂 I said they did NOT send me an RMA form. It took them 10 working days and 14 days total for the RMA form to be sent to me. Look, if you message me, do it from your Vivid Racing account, not your spamming profile. Although, I am finding this slightly entertaining. 😅😘
@@gregmyslinski5979I’m going through a thing where they sent me the wrong parts and are awaiting manufacturer approval for a return. Every other place I’ve ever ordered anything since online shopping existing asks for a picture and invoice number, creates a shipping label for return, Refunds money when it lands. All done within a week or so no further questions asked. $5 stuff and several $1000’s worth of stuff. Granted, my scenario is greatly different than this dudes their customer service and the chain of command is pretty trash. My grandmother has better luck with temu and the very broken English lol
