Vokera besmart E82 communication error. Email fix. 

Can't thank you enough for sharing this. Not only did it help fix my issue but saved my sanity in the process. Happy to hear I'm not the only one who struggled with the instructions! Thanks again.

Just in case anyone is interested, I was having this problem and getting COUP20 instead of COUP 04, and it wasn't working for me. So I used the same initial procedure, but instead of selecting the 'COUP' setting, selected 'CH', and changed it using the dial, from 20, which is what it was on, to 04. That changed the radio 'channel' (apparently). Then went I carried out this procedure it came up with COUP 04 and the process finally worked! Hoorah! Thanks for the upload BTW :-)

Woke up in the middle of the night last night with the heating on full with this error, this video helped me resolve this issue quickly so thank you so much for posting it

Thank you so much for posting this. Like everyone else, I have been demented with this and was planning on buying a new thermostat because there is no information anywhere on how to fix this problem. Amazing. Thanks.

I'm visiting Scotland and this Error message showed up when the heat came on blasting hot in July in my rented flat. Used your instructions, plus the added note about COUP 20 from OCD Stee below in the comments, and IT WORKED! Thank you so much for posting this extremely helpful video! Much appreciated.

Thanks, had a problem with my thermostat for months and thought it was busted but its all working now!

You the man, bro. Thanks for this.

Yo mate, been having this problem for a few days now read all the instructions that came with it but nothing. Like you said nothing online about this issue. Thank you, resolved my issue with boiler controls.

Thanks so much for posting this. My elderly parents’ heating had been on all day due to the error. Not what they need in July. I managed to sort it for them from your instructions, you saved the day. Thanks again.

Cheers for that, was despairing reading through the instruction manual

Thank you!!! Woke up to full blast heating in this weather. 2nd time I've used this👍

Brilliant idea, Bro. Such simple move helped to solve the problem of plenty of people. Thanks, mate!

Thank you for posting. This has saved me a replacement thermostat (£75) I have now used these instructions twice months apart.

Thanks mate, This really helped to resolve my issue

Thanks, followed the instructions and sorted our E82 error code first time :)

Thanks bud iv had this error code for 6 months now finally fix :D

This happened to me again, arrived home from work and the house was really hot, boiler must have been running all day. (E82 code on hub) I followed the instructions like I've done in the past but it didnt work, I was getting COUP1 and my heating wouldnt go off. Managed to fix it after a lot of trial and error by switching the boiler off (un plug) and on again. Tried following the instructions again and it worked. Happy day! This has to be the most infuriating boiler I've ever dealt with lol. Thanks again for the video mate, cant tell you how many times I've watched it 😂

Amazing help, thank you so much!

it worked, thanks a lot for sharing! And I thought that PL was for choosing a language version:)

man, this saved me soo much time and hassle. thanks

Thanks, that was very helpful!

Legend! I count find this error code. Thank you so much.

Absolute lifesaver! It's not as complicated as it first appears. Just follow the instructions and it pairs up again. (wireless connection seems to have disconnected, resulting in the boiler going schizo overheat mode). Been sat here while British Gas bleeds money off me with this STUPID Wireless thermostat. I hate this product. Being a Tenant, I didn't have the luxury of choosing the heating hardware, so for now I'm stuck with this crap. The idea of being able to set the temperature from anywhere in the home sounds appealing, but you have to factor in the risks, which involve the batteries needed for the wireless thermostat and also the unpredictable wireless connection. If connection is lost with the stat, the boiler stays on in full blast mode, costing you tons of money until you re-establish wireless connection. It's not worth the meagre convenience when it involves losing so much money from a boiler stuck on. Sharing this was the best thing you could do, thank you so much!

thanks mate! It works on different volkera boiler too. Dispay shows different codes but the principle is the same.

You are a gem of a man. Thank you!

Worked like a charm! Thanks Brotha!

My code was also 07 but it still worked.Turned on by itself at 5am!! Cheers mate

Happy as mate, big thanks for that

Huge thank you! Saved my day, after waking up to the heating having been on all night, in August!

Another thanks from here, worked a charm. Now if it didn't take a youtube video for companies to get this info to customers...

Thanks Man. Video was super helpful... 👍👍👍

Thanks… this fixed my 2 week heating problem in 2 minutes! 😀

Top lad cheers for posting that mate.

Thanks for sharing to this information. really hepfull .

Amazing video mate thanks so much this helped me so much

You saved my life, I was just about to call the letting agency for a complain.😂😂 Thanks!

Cheers for that, fixed it here too! Bloody disgrace that they don't have the solution posted themselves though.

Thanks for the help, was losing my mind trying to fix it :)

Legend! Thank you 👍🏼

Thanks so much for this

life saver, thanks man!

Magic. Thank you.

This have saved me buying a new thermostat. Much appreciated.

Thankyou for this life saver!!!

Thank you very much what a good informative video 💥✅

Top man, cheers pal! Saved yet another persons sanity!

Thanks-very helpful!

top man thanks for this :)

Bingo! Thank you sir 👍👍

Thanks so much for posting this it is very helpfull

Well in dude. Saved us a plumber call out

legend, thanks for this!

life saver!!!!

Thx very much save my time

Saved my life twice now had to comment 😂you the man

Cheers for the video, saved me a lot of pain and got the wife off my back!

Nice one. Spot on!

Top man. Thanks!

I get to where it should show coup c4 but mine says coup c12 and it doesnt work :/ any suggestions please?

saved me a lot of time, thank you!

Top man 👍

Thanks for posting

Thanks pal

Thank you!!

A life saver

legend thanks

Vokera thermostat are problematic. If there is an alternative to them please let me know,

Thanks, it worked for me. However, the code was 07 not 04 👍

Good job

hero

Cheers for that

Top man

Legend

Thank you

I AGREE with all comments but suggest next time go for Ideal boiler - 12 yr guarantee, good price, Plumbers love them because they are designed to fix easily - competing now with Bosch Worcester. Vokera insurance now risen from £13 pm to £20 pm - cost of a new boiler in 5 years !!!

nice

Mine shows coup C03, Can anyone help ?

This might sound silly but where is the receiver? Its says to hold down buttons on receiver but I only have the boiler and smart device, I called but was told I should have a separate receiver, a little confused

I have done this. When I get to scrolling to 18 and accept it shows COUP20 not 04 and the rest of the steps dont work. I have used this in the past when an E82 warning shows and it worked. Do you have the vokera number so I can contact them. Thsnks in advance

Hey great vid man, I have a question, The flame automatically turns on my heating, but I want to switch the automatic off cause it just randomly turns on during the day ? Is there a solution?

You are a ruddy star. Thank you. Is there any chance you could copy/paste the contents of the email into the video description, just so I can print it out?

Appreciate this video got rid of the error code message but now won't show the flame icon to indicate heating is on did you have this?

Thanks you just saved me £62 today as i was going to purchase a new stat. Only because i checked online at the end of last winter when this happend to me, and as you said no ifo online. I am so glad i checked today before purchasing. Worked first time. Thank you again.

Was trying everything from pulling the batteries out & turning boiler on & off from the receiver 😂 Thanks very much bud 👍🏻

Would you recommend?

Thankyou !! Was staring to loose my shit with it haha

just need to add that once you get the code you have to spin to exit to get back out and set

Is it work on beretta model? It's called Beretta besmart

Followed advice BUT when i turned anti clock nothing happened no PL came up ,

I hav a e84 code can anyone tell me what that means

E82 Fault on the Vokera BeSmart Follow the below instructions: 1. Press and hold the room statjogger for 3 - 5 seconds 2. Timer symbol, standby symbol and party mode will flash along with NODE 3. Scroll jogger wheel anticlockwise two clicks and PL should appear on the screen flashing 4. Press the jogger wheel PASS will flash 1. Turn the jogger wheel clockwise until 18 appears on the screen 2. Press the jogger wheel to accept code COUP C04 should show on the display. Now leave the room stat for several minutes and the display will revert back to the main screen. Now test the room stat by putting the stat into party mode and joggle the stat up and down pressing the joggle wheel to select desired temperature you will then see if the receiver and room stat have paired. Depending whether the room stat is calling for heat or not calling for heat will determine the way the LED’s are flashing on the receiver unit. Not calling for heat (OFF) LED’s will be solid Green with flashing amber. Calling for heat (ON) LED’s will be Green Red and Amber.

You shouldnt have to go online to sort the problem out. The error code is problematic for those stats. Get a diferent stat if needs be.

I tried this now the thing keeps flashing and doesn't do anything so great now my heating is off while having minus degrees

These things are crap .. E82 means that it’s lost connection with the boiler . Just turn the wheel and the error will go away. I’m thinking of changing mine to the hive thermostat

There is too much to configure on this device to be simplified down to a single dial !!!

Some guy!

There isn’t a button on the receiver 😓

Tłumaczenie na POLSKI :) jeśli na wyświetlaczu pojawia się e82, postępuj zgodnie z poniższymi instrukcjami 1. Naciśnij i przytrzymaj przez 3 do 5 sekund regulator temperatury pokojowej 2. Symbol timera, symbol gotowości i tryb party będą migać wraz z WĘZEŁ 3. Przewiń pokrętło jogger w kierunku przeciwnym do ruchu wskazówek zegara o dwa kliknięcia, a na ekranie powinien pojawić się napis PL. 4. Naciśnij pokrętło jogger PASS będzie migać 5. Obracaj pokrętłem Jogger w prawo, aż na ekranie pojawi się 18. 6. Naciśnij pokrętło jogger, aby zaakceptować kod COUP C04 Powinien być na wyświetlaczu 7. Naciśnij pokrętło jogger, aby zaakceptować Wyświetlacz powinien pokazywać 4 cyfry z dwoma myślnikami na wyświetlaczu. 8. W tym momencie podejdź do odbiornika i naciśnij i przytrzymaj przycisk na odbiorniku, aż zacznie migać ZIELONY I BURSZTYNOWY. Statystyka pokoju powinna teraz pokazywać 4 liczby plus dwie kreski powinny teraz brzmieć od 01 do 5 i tak dalej. 9. Naciśnij pokrętło jogger na statystyce pokoju, aby zaakceptować COUP C04 Pojawia się Will. Teraz zostaw statystykę pokoju na kilka minut, a wyświetlacz powróci do ekranu głównego. Teraz przetestuj statystykę pokojową, przełączając ją w tryb imprezy i poruszając nią w górę iw dół, naciskając pokrętło, aby wybrać żądaną temperaturę, a następnie zobaczysz, czy odbiornik i statystyka pokojowa zostały sparowane. W zależności od tego, czy statystyka pokojowa woła o ogrzewanie, czy nie, określi sposób migania diod LED na odbiorniku. Brak żądania ogrzewania (OFF) Diody LED będą zabrudzone na zielono z migającym bursztynowym światłem. Diody LED wzywające do ogrzewania (włączone) będą świecić na zielono, czerwono i bursztynowo.

*stares at Coup C12 rather than Coup c04* >.< I dislike this boiler... Changed the channel to 04 with the instructions further down. Four 'numbers' are 9A89 - - >.>

Thank you very much. 👍