Thank you for posting this video. I just had a similar experience with a working and unscathed iPhone 12 that I sent in as a trade-in for the latest model. Today, I was notified that the trade-in value would not be 39,000 yen but 100 yen due to the operating system not working properly. This is mystifying, to say the least. A few days before sending the trade-in unit, I had Apple run diagnostics on the same device and they told me it was operating normally without any issues. I will call up Apple Japan tomorrow and see if there is any recourse, knock on wood. If the matter is not resolved, I will never again use Apple's trade-in program.
Thank you for sharing your experience. I‘ve been also experiencing some troubles with my Iphone recently. As it just turned off without any reason. I think Apple is just beginning to be a classic and low quality trader, since their goal is only to achieve bigger sales and surely get more Money.
I am a very happy Apple customer. I use a bunch of Apple products everyday - Watch, iPad, iPhone and my new M1 Max Powerbook -- I feel that the quality hasn't degraded at all. I just wasn't very happy with the partner they use in Germany for their trade-in program.
Thanks for posting this video. I too have a problem not too far from your situation. I sent a 2018 MacBook Pro in for a trade in after trading to an M1 MBP. They offered $0 and when they sent it back the screen had a smear and scratches on it that wasn't on the screen when I sent it in. I took pictures before I sent it in and sent them to apple and they send me emails saying that they can't take liability in transit, almost reformatted emails. This damage obviously didn't happen in transit unless the courier opened up the screen and smeared and scratched the screen. Im thinking I should make a similar video to yours documenting their fail. I know its a trade in partner but what is happening at these partner places that apple doesn't know about?
