As somebody who is about to buy a 2 year old ID.3 I appreciate your videos. Learning about the history of faults and the solutions and workarounds is extremely useful. Thank you.
Here in the Netherlands I also had a dead 12v battery problem after driving just 1 week , the vw garage came to pick up my id3 max , delivered me me a brand new vw polo automatic to drive with for free. After 4 days it had been checked and had become a software update. In the meanwhile they also build in my towbar (trekhaak)En now after driven 200 km it has no problems. i hope it will be oké . When i bought the id3 they did not tell me that there were bugs in the software , they told me in januari 2021 we will get an update for rhe missing funktions such as augmented reality and apple carplay
@Car Fli , i think it is not the battery itself , maybee it is consuming 12v while it’s standing still because he is in always on mode and communicating with the connect app , and doorkey. My 12v battery was empty after standing still for 2 days , at home. With a full 58 kw battery
It is not the 12V battery! It is a software problems that takes power from the battery and drains it. Just a software fix but they have to locate it first.
Thanks for updating us on your ID.3. I love the beautiful countryside in your video, and your positive commentary. It is pleasant to listen to your videos. This is just one car, but it does remind me of the reliability of the 2012 Model S. By 2015 Tesla had improved quite a bit.
Thanks for your great videos. I've had my id.3 for just over a month. Been lucky with no major glitches so far. Just the voice recognition is useless. Shocked to hear how slow VW were to get your car in for repair.
I have the eGolf over 3 years now with nearly 50k km and I never had one single problem. Aside from possible potential problems in the future, I believe the eGolf is very much undervalued: it drives just as well as the ID3, just as quiet,... and with zero faults in the software. Of course its range is limited to about 250 km in summer and 200 in cold weather. FYI I charge it at home overnight with the left-over BMW i3 charger which went up in flames after 3 years (arson, along with our house, but thats another story). The BMW was excellent EXCEPT for the most important quality of any car: its drive-ability: it was horrible: it would sail all over the road. But heads off for the eGolf. The ID3 can wait until all sofware problems are solved; end of 2021 maybe??
Sorry to hear about your issues Chris. To tell you the truth what i dislike most about EV's in general is the reliance on software and screens to control stuff i prefer to be analogue. As a software engineer i just know how prone to bugs and errors complex software can be. I think i might transition to an EV via converting an older analogue petrol car to run as an EV, it just is more of a KISS process and something i feel more comfortable and familiar with. I know of a good place in Holland that does that kind of conversion, but they have a pretty big waiting list. Good luck in getting your computer systems fixed!
I had a MINI Cooper JCW that had a faulty radio module that continually drained the battery. Finally the BMW/MINI dealer replaced the module and fixed it. I never had battery drain issues on my VW models, but I did get those front assist and ESC warnings randomly. I also had some issue with the steering angle sensor that made the steering pull left and right at certain speeds. That took ages to figure out. Finally I had to take my VCDS unit and purposely reset things that would make warning lights appear before the VW dealer did anything about it.
I forgot where I read this, but someone claimed that the battery drain could happen if you press the start button or the brake pedal less that 10-12 seconds after turning off the ignition. Apparently something hasn't shut down properly and then stays on.
Yes, that's one way that seems to drain the battery, but it may not be the only one. Right now i'm trying to confirm that specific instance of 12v battery drain. I "may" have managed to reproduce it once, but i need more data. 20 minutes ago i started a second attempt, i wont have any results until tomorrow morning at the earliest, and that's if i manage to reproduce it as it may not happen all the time. The problem is that this kind of test is very time consuming as it takes hours to get meaningful results, 3-6h to "stabilize" the battery (anything that happens before that may be due to chemical reactions in the lead acid battery) and then i have to wait several hours to see if the 12v battery SOC and voltage drop or not. A single attempt will take a whole afternoon just to try to see if it worked or not. The results i've obtained so far are interesting but far from enough to drain the battery in a single day. In order to be certain i need at least 24h worth of data (not using the car in 24h, not getting close to the car with the keys as the car "wakes up" when you get close to it with your keys and not using the we connect ID app to connect to the car as it may wake up the car and that may prevent the problem form happening).... In top of that the battery monitor i'm using uses several parameters to calculate the SOC, including past data, voltage, temperature and other factors, so i cant take the numbers at face value at least not yet, it will give me an idea of the battery SOC but not a certainty.... and it doesn't allow to export the data, so i can't get a full picture, just an approximation.
@timemachine_194 Yeah, you may be right about the clamp meter, but it’s not a viable option for me as I park my car in the underground parking of my apartment building, shared with at least 60 to 70 apartments. In order to do that I should leave my hood open as soon as I park my car, rush to my apartment, leave the keys at home (so the keyless system doesn’t draw any energy) and then start measuring the cables (more than one as the battery is connected to a box that distributes the energy to several places, it’s not just a single cable). And even that may fail as the car may keep some ECUS alive for a while on purpose, so that would force me to go back to the car some time later without closing the hood (as I risk interrupting the problem if I open the door with the emergency key to reach the hood lever)… I could do that, but leaving the hood open (or just unlocked) in a shared parking is too risky. In top of that the bug seems to be random, yesterday I failed to trigger the problem, after almost 12h the car had lost no voltage or SOC, the car was sitting at 91% SOC and 12.7v. I tried to reproduce it once again about 12h ago, and so far the SOC has dropped from 93% to 91% ( I drove for about 10 minutes to ensure the system had time to load everything and that increased the battery SOC), the voltage has dropped from 12.7 (the car was at that voltage just before I began to drive) to 12.6… but that’s not really useful… if my car is using energy the voltage will drop, if the SOC is dropping the voltage will also drop, so I can’t really distinguish between consumption and state of charge, other than monitoring the car for a long time. The last time I managed to reproduce it the SOC (according to the sensor) dropped by almost 20% in 14h and the voltage dropped by at least 0.2-0.3v. Right now, the only option I have is to wait for a while and try to see if the voltage keeps dropping, if that’s the case it will mean that the car is draining the battery.
Glad you have your baby back. Not sure if I should cancel my UK order from Germany currently having software updated but like you I do really like the car. Sounds like the software 05070 update that you had done needs to be checked on all ID 3s before delivery. Hope all goes well for you I will be watching your channel to see how you get on,
Nice that you tell your story :) i think its funny that VW did not learn from Tesla, because they had the same problem back in the days with the 12V battery....and it seems like Tesla isnt that bad when it comes to service, at least you get a free loaner car :)
@timemachine_194 C'mon, VW is making big money of ID.3 They have big investment in the new factory but this is something you should not consider when it comes to cost of making the car. My guess is that a ID-3 Max is about €30k to have ready for delivery. Just a guess but I think I'm not that far from reality.
Chris, what a frustrating experience. Have you been able to talk to other VW ID3 owners to see if they have had similar problems? Amazing that VW released the cars for delivery knowing that there were lots of IT issues.
Now I am squeezing my thumbs for you that the car does not develop another round of bugs. Also watching the Frode's ID3 is "bricked" & that the dealer does not know what the problem is. He is unsure when the car will be fixed. Confident that VW will hash this all out before I get my ID4 ;-)
These issues are quite common when there is an issue in the 12v system in any car. My Volvo also did stuff like this and my friends Dodge Charger did the same. In both cases, we had to replace the battery, then do a hard reset and everything returned to normal. I’m sure there are also software bugs making this even more complicated in your car. In your car there is probably some other issue with the 12v system or otherwise that is causing the 12v battery to drain but the errors were probably brought on by the dead battery. Interested to see what VW says. I have a VW too, and the dealer is useless. Last time they said I need a new radio for 2500 Euro because there was an error message. I have VCDS, so I scanned the car myself and the error was years old. All I had to do was reset the radio and remove all synced phones in the Bluetooth module and it worked. The issue was that they didn’t reset the system after doing a software update. 🙄 Thoroughly disappointed in the service teams lack of knowledge.
That sucks VW didn't give you a free loaner. I'm in Ireland and when I had to leave my ID3 in for Airbag error they gave me free loaner car through Enterprise car hire. They had the car for 1 week to fix so was happy I didn't have to pay for it.
Although I understand everyone saying "its shocking that VW have software issues", dont forget that the car will have millions and millions of lines of code, it will only take one bad line of code to cause the 12v battery fault!
1,000,000 lines or 1000 lines doesn't matter, it's not that they should know the code is faultless based on looking at the code alone, but a basic test of leaving it parked and "off" for several days could have highlighted an issue like this before it went on sale
@@enoughofthis Just be quiet! My wife has e M3 and it's just hilarious how bad that is built. And the Tesla workshops is just not up for the task! Not to talk about the €7k "self driving" experience with all the phantom braking and shit. Just stop it. ALL cars has it flaws!
Does the id3 have a 12V outlet? You can get a little voltmeter with a digital display that you can just plug in and leave in to monitor the 12V voltage
The 12V outlet is in the trunk. Power is available only when "ignition" is ON. But then the 12V battery is recharged from the traction battery... The 12V battery drains when ignition is OFF.
Nope, Chris' car wasn't an old car, from what i know it was built around june or perhaps July, so its battery wasn't damaged from sitting for months before delivery, besides, 12v batteries are designed to last for years without any maineinance, a few months shouldn't be a big deal. My car was built a few months earlier than Chris' and it doesn't have any problems with the 12v battery (at least not that i'm aware of, i'm trying to reproduce one way to drain the battery and so far i've been able to observe an apparent drop in 12v battery SOC after trying one specific way to do it, but i need to gather more data). There is no doubt that the car has problems, most of them software related and VW is working on fixing them. BTW: my car was built in early March, that much i know, it spent a few months outside waiting for delivery, but so far i haven't had any significant software issues, a couple of warnings here and there but most of them cleared away within seconds, the back camera went dark once but it hasn't happened again. I have a few gripes with the software, mostly about usability and sluggish responsiveness under certain circumstances (mostly during startup)... but the car has been working great so far, the car has some problems that need to be fixed (a few quality issues that will be fixed easily) and i have an appointment to fix them in a few days. I don't know how long i'll be without my car, but at least i have a backup car that i will use... unfortunately it's not an EV.
@@JohnDoe-vx3z yeah, that's why i'm using a battery sensor to see if there is any drain in the battery, that allows me to have a constant monitorization of the battery and see both constant and intermitent drains of the battery. It takes a long time to see any results, but i think i managed to reproduce one way to drain the battery, but i can't be certain until i've monitored the car for more than one day.
@@BatteryLife One of the EU biggest upside is when we can set common goals like this. Lets hope they iron out all the major bumps so choosing an EV will be the obvious choice for the average consumer.. When the basics are on spot we can start adding more and more features/“intelligence”. ... a good place to start is make sure we have a good mesh of charging network (clean energy whenever possible) - all over the continent
Some of the MG ZS EVs had the same problem after a view days parking the 12V batterie had not enough left to start the car. The problem was from an defective Bosch Batterie sensor mounted to the Positive Batterie Connector he give signal to drain the batterie as he wanted to protect the batterie from overcharging. If it not get better with the software update Let VW check the sensor. I Believe as VW is German they use the same Bosch sensor
Vielen Dank für die Infos 👍 Ich habe leider den Abschluss nicht verstanden, ist der Ladezustand nach dem Update nun wieder im großen Display sichtbar oder nicht?
Dann hoffen wir mal das die 12V Batterie Geschichte bald für alle gepeinigten erledigt ist / wird. Unfertige Software ist eine Sache, Software die dazu führt mit dem Fahrzeug liegenzubleiben ist eine ganz andere Nummer. Und das VW Kosten innerhalb der Garantiezeit versucht zu erheben kenne schon von meinem Sportsvan.Da waren ab Werk die Scheinwerfer zu hoch eingestellt und die wollten 2 Tage nach Auslieferung für den Einsatz des Diagnosegerätes auch Geld nach dem Motto Lichteinstellen ist keine Garantie. Habe ich natürlich nicht bezahlt.
So happy I bought a Kona 64 which over 2 years has proved faultless...I left it for 6 weeks, absolutely no issues with the 12V battery: sadly you seem far from alone in experiencing issues with the ID3..really poor VW!!!
Lucky you. Just a week w/o the car. Let me tell you a story about a Zoe ZE50, one year old. It was held captive in the repair shop due to some ridiculous software problems for almost 3 weeks. I had to demand it being released as nothing was happening. Still waiting for Renault to send a fixed software.
I imagine the €25 is for additional insurance coverage on the loan car. In the UK VW will give you a loan car with insurance but the excess will be like £1000. So they offer an additional insurance with lower excess for around £15
I'm an entrepreneur and I'm planning to buy an ID3, but now I'm wondering about... I'm French maybe I should get an e-208 or Zoé... I can't afford to have problems like this! You have courage!
VW really needs to get OTA software updates operational. People just don't have the time to go to the dealer to get an update every time something goes wrong. Or for just standard updates. Tesla figured this out early on and other car manufacturers need to do that too.
Looks like VW did not properly test their cars before mass production. These problems are easy to experience, so this is surprising VW has such low quality testing and we are talking about new electric platform.
Hello. Great video, thank you. Are you saying that VW does not provide a courtesy vehicle while they investigate their faulty product which is still under warranty? Is that even legal? It might seem like a small detail but this alone would have me not to trust such company and never touch their product with a barge pole. I have tested the ID.3 for a week with an EV awareness initiative here in the UK and my impressions are rather mixed. I think for this kind of money and dubious software quality it's too much of risk, especially when there is ever so increasing choice of other EVs. Like the BMW i3, for example. Thanks for your video report, all the best and good luck with your VW misadventures. Looks like you will need it. :-/
Hi Chris, I have a question I thought you might be able to help me with. You mentioned in this video switching the AC reduced power button when charging, could you explain this setting to me? Should I switch this on when I am charging at home, as I think home electricity is AC? And the switch it off at a public charge point as I think they are DC? Thanks, Denis.
Manufacturers of EVs seem to think that customers won't be satisfied with just an electrically-powered vehicle, but that in addition they want all sorts of IT innovations, in order to present a futuristic image. New combustion-powered cars are also being produced with inconvenient touchscreens and computer toys, all of which are subject to software bugs and cannot be mended by the local garage. It would be sensible to adopt a conservative approach to electrical innovation, starting with the power train and getting that right, but not risking complete system failures due to software or minor hardware glitches.
I may be getting a Zoe instead, despite the abysmal seats ... 🥺 Thanks for the update anyway, Chris. Due to COVID, the ID.3 test drive hasn’t happened yet, so maybe I’ll get hooked despite myself once it does 😉
@timemachine_194 Thanks for your answer. The Zoe is a nice little car and one I’ve driven on several occasions. As for build quality, I’m pretty sure you’re right. In terms of money, well, if a Zoe, I’d go for the top spec. In that case, the difference quickly narrows to just 6000€. Considering what you get for 6k more it may be better to consider the ID.3, unless Renault give a pretty large discount, which they have been known for doing.
@@BatteryLife I’m sure you’re right, Chris. Only I’m also sure that constant software problems would get on my nerves pretty quickly, and what’s worse, they’d get on my husband’s nerves who is way less patient and doesn’t like technology nearly as much as I do. Well, I’ll just have to wait and see. I had to cancel the scheduled test drive for having been exposed to Covid at the workplace. I’ve tested negative since, but too late ;-)
I still don't understand why there isn't a user accessible override mechanisim to initiate charging of a flat 12v battery from the Li-ion pack. I understand why they don't want to run everything off the Li-ion pack, but there shoulld be a way to override so you don't get stranded.
Cancelling my ID4 reservation. Even though it’s second car I have serious concerns issues would addressed here in California with the car made in Germany. Maybe half a year later I place the order as my wife doesn’t like Tesla. Even though I miss out on special first ID4 pricing and features. There will be many more software issues uncovered I am sure.
Sad to see the ID3 is having niggles,but first gen cars and first customers are the de-buggers of any product......I hope it all works out for you,its horrible having a car that needs fixing,it does take the shine off the new car experience....
My ID.3 tech has arrived at the dealer. I sure hope it doesn’t have all this. It seems inexcusable to me that a car of this price is in such a mess. Abs you’re told you have to pay for a loaner car .
@@DR-ib2yg Naturally my car has lots of issues. Not the flat battery (yet, touch wood) but everything else. Im battling with We Connect nonsense via email etc. They keep fobbing me off, like others, with 'server issues, try again in a few hours'. etc. Anyway, it really is shoddy they still havent got their act together on this. and at least communicate proproperly
I think you should insist on the loaner next time and they'll give it to you for free, especially if you have such an unpredictable problem with the 12v battery that could leave you stranded.
@@BatteryLife I'm sad to say but they are lying to you (car dealers - who would think?!). Make sure they give you a new battery, after the deep discharge(s) its life expectancy is drastically reduced. The way they treated you should be a good lesson to anyone thinking about buying a VW.
That's nonsense that VW is not supplying you with a FREE loaner car. Their product fails and yet you have to pay for a replacemt car that "functions"??? I would be writing a nicely crafted email to the dealership and CC someone at the VW head office. This customer treatment is inexcusable. Best wishes on getting everything straightened away, sooner rather than later. Thanks for sharing this experience. Cheers to your patience!
After each update it gets much better. That is for Apple and VW. 😁💪🏼 The 570 version makes the creep LESS powerfull in case you didn’t understand the video 😛🤷🏼♂️ So get it updated go go go
No, they did NOT. I am not defending VW. They made many mistakes! I am not defending the software of the car. It has many problems. I am defending me buying the car for sure though. I love the car. I love how it drives and feels and this is the most important thing to me. I also wanted thecar as early as possible. So I am ok with the bugs. And I got the car cheaper for getting it earlier. But I totally understand that other people are not happy with the car or VW decision to release the car with an unfinished software.
Just disconnect the 12 volt battery and see what happens. I have a 2015 VW e-UP and it regularly needs the 12 volt battery disconnected to clear random errors. Then it works fine for months. VW claims it's "completely normal behavior".
You should have bought a reliable Leaf 62Kwh Tekna like I recently did. In my long life of owning cars there are only two makes that gave me problems. VW and Mercedes.
You are lucky! Already recovered your car ! My Passat GTE have high voltage battery issue since...August 1st !!! And I don’t know when my Passat will be repaired...So disappointed ☹️. I live in France and VW after sales service is...Disastrous. More than 3 month and VW can’t say when I can get my car...
@@BatteryLife and the « worst » part is that I bought an e-Golf 😅🙃 (because the Passat is sold, someone is waiting repair for buy it!). So, I’m very happy with my new e-Golf 😀...I watched a lot of your e-Golf videos, thank you for that !
Very frustrating luckily my id 3 doesn’t have the battery problem but the secondary system software bugs are numerous , I’ve switched off voice id and acc control in the uk has a habit of switching between miles and km so will read a uk sign in miles then convert it thinking it’s km in the acc so you do 20 in a 30 etc. Frustrating but overall it is a great car to drive if you ignore all the extra features. Hopefully the new software will fix most things. I must admit that you can get get a travel sickness feelings at times have others experienced this issue.
It does seem to be related to that for us and tends to only effect the driver not really the passenger in our case. When I’m acc mode then car becomes like a fairground ride as the driver has to do very little we have experimented with the driver mode settings and that seems to help a lot as comfort mode seems to make things worse but again just for the driver an odd sensation
You 1st edition owners really struggle. I have now driven over 1600 km in the Business version and there has been one temporary warning light from the adaptive cruise control regarding blocked radar - thats all (guess some autumn leafs might have caused it).
@@CaroAbebe Yes - I had expressed interest in a Life version - but this came just in as first shipment in the color I wanted - so I bought it in Business version. So yes, I guess I got one from the first non-first-edition shipment to Denmark.
what about consumption when car is parked and you check it over the app? the car must wake up, check and report over gsm all powered from 12v battery and its not charged if car "ignition" is turned off with no driver?
The bug is just damaging the 12v battery, you can not keep that battery once it was dried up, that Is kaput. When a 12v battery is lower than 30% , that is damage for it. Ask to be replaced, no matter what they say, test that is ok bla bla... REPLACED.
What a shame. They sell a car that they know that has problems. You are not the only one. They can't use costumers as beta testers. I have seen that there are really nice offers for leasings in Germany but i will absolutely not go for an id3. I wish yougood luck
The so called "first movers" were asked if they want their car now - with non-safety relevant software problems - or end of the Year, with the software in a finished state.
Oh dear yet another self righteous one who has an opinion. No doubt you have never SAT in the car or even taken one out for a test drive AND yet you believe you can offer a valid opinion.
@@BatteryLife strange because in previous videos you have been very unhappy at being misinformed about the level of software faults!! You also said you had lost confidence and wouldn't take the car on an long journey...
Hi Chris , can you give me your opinion.... I am getting an ID3 in January, and plan on installing 2 dash cams one on front and one on rear window. ( I currently have this set up in my C-HR ) Do you think this could drain the ID3 battery when I turn off the car , in the C-HR the 2 cameras go off when I turn off the car. Any advice appreciated. Thanks Martin
In the Netherlands I had my 12 volt battery replaced two times on my Golf GTE. After a few years it was confirmed to be an issue with certain charging poles draining the 12 volt battery on Volkswagens. Maybe it's a similar issue? News article (Dutch): www.ad.nl/auto/foutje-laadpalen-slurpen-accu-s-leeg~a8cec297/ Official reaction by EVBox (Dutch): evbox.com/nl-nl/pers/reactie-evbox-betreffende-laadpalen-en-volkswagen
What a prototype!!! Why does one has to go to a dealership to update a EV in 2020''!! they did market OTA Update in the sales pitch right?? Its funny Tesla have a lot of hardware(panel) problems, ad VW have SW issues!! Thanks for the video, I would wait for ID.3 V3.0 in 2022!!
I seams your car lost some data with drained 12V battery. And now there is bunch of missing data. In that case this is just a poor software. Honestly I would return the car if they don’t fix it in short term and get a Tesla m3 refresh.
I found an article confirming the problem. The article give an interesting way not to fall into this problem : «Volkswagen is planning a software update to solve the problem. Customers are therefore advised not to press the start button or brake pedal for ten seconds after switching off the ignition. » Initial article can be found here (in french) : www.nouvelles-du-monde.com/defaut-de-batterie-sur-vw-id-3-volkswagen-confirme-le-defaut/
Germans don't buy French cars. Joking about range ? If you can't get your car started. All The time you lost by now you can charge for 5000km. Lame excuse.
Könntest du dir vorstellen in Zukunft die Videos auf Deutsch zu machen ? Da die meisten id3 Käufer deutsche sind hättest du wahrscheinlich sogar mehr Personen erreichen die deine Videos schauen könnten
This is VWs answer to diesel gate. They will have a learning curve on making / servicing electric vehicles. Most VW dealers are not trained to service electric vehicles yet. Their software is not fully developed and tested. Buying a vehicle in the first year of production is always a risk. They are generally working out the production issues / bugs / panel gaps in the first year of production of a new model.
Update from the Danish online magazin Inputmag.dk regarding the 12 Volt fault from Volkswagen : translate.google.com/translate?hl=da&sl=da&tl=de&u=https%3A%2F%2Fwww.inputmag.dk%2Fvw-bekraefter-batterifejl-paa-volkswagen-id-3%2F VW says it is a software bug, and it will be solved in 2021. But until they release the bug fix, there is a work around.......see link.
That's the trouble with EV's, if they break down you can't get the local mechanic to check it over for you🤔 It sounded to me to be one of a cluster of faults that VW have with the ID3, I do hope they sort of out soon and then you can enjoy your car as intended.
New cars under warranty go to the dealer for repairs. No matter if they are fossil cars or EV's. Why go to a local mechanic and pay when the dealer will fix for free?
This is exactly why we don't drive VW anymore. They've been EXACTLY like this for decades. Every car can have a fault, that's not the issue, but the combination of high prices for average cars, short warranty, not the best reliability, slow and often lackluster service, combined with the audacity to always try and make a few bucks off the customer while he is at the frkn shop because a new car doesn't work ...that's just a crappy company, sorry. Stuff like that would be unthinkable at our current company.
Wow hast du dir sicher anders vorgestellt. Tut mir leid für dich, das sollte keiner bei einen Neuwagen durchmachen. Bei Nextmove blieb auch schon einer stehen. Verfolge das nicht so, weil VW für mich gestorben ist. Auch wegen schlechter Erfahrung nicht wegen dem Dieselgate. Haben das viele? Allein deine Geschichte wäre schon in allen Medien, wenn es ein Tesla wäre 🤔
VW did not get wiser with DIESEL Gate, they are still treating customers like shit, in what world do VW think this is ok, they bring out a new car and there is problems, and they basically leave the customer hang out to dry, shame on you VW, shame on you, I will share this story where ever I can, they should have given this guy a new car of a permanent loaner until all errors have been fixed
